This pharmacy is horrible with customer service! Dropped off a prescription was told they will contact in 1 hour when ready. 2 hours passed no word. Went back to pharmacy only to find out prescription wasn't process & said will have to call MD at hospital to clarify. 2 hrs later they said unable to get hold of doctor coz theyre closed! Of course coz its already 9PM. They said patient will have to wait until next day! Unacceptable as this medicine is every 6 hrs! I would rate 0 stars! read more

Walgreens - a pos machine with a price tag on it - Drugstores Near Me - Moreno Valley, California

i would give this place 0 stars if i could. they are always busy, never pick up the phone or put you on hold. you're going to wait in line for at least 30 minutes every time. do not go here. just pick another pharmacy & save yourself the time & the headache. jesus christ please hire more staff read more

Would give a Zero. If I could. This Pharmacy is ALWAYS behind on orders. You'd think for being open 24 hours they'd be on top of things. ABSOLUTELY HORRIBLE. Definitely changing pharmacy! read more

My wife suffers with Lupus and is in need of all of her meds,We received notifications that her meds were ready so we called to just verify it.We started calling at 1:30am only for the VERY RUDE pharmacist lady to consistently hang up the phone.The reason we know she hung up is because I was in the store watching her!So after confronting her she of course denied it,and then said she was busy,there wasn't a soul at the pharmacy nor in the drive thru(even though that closed at a certain time as well)From 1:30am to 9:35am we've called only for this to continue!WALGREENS pharmacy and its Pharmacist are RUDE,UNPROFESSIONAL,and LIARS!I suggest that NOBODY visit that location,25011 ALESSANDRO BLVD,Moreno Valley,Ca 92553!!THE WORST EVER,My wife's life depends on getting her meds,THEY obviously don't care about that,only to be paid!!!!!Ive also contacted their Corporate Offices and will see what they do!!!!!SAD!!!! Dave Barron read more

Never ever again coming to this pharmacy the line is crazy took me like 2hrs in line an the lady couldn't find my medicine so i had to wait in the window like 30 mins for them to find 1out 3 medicines was still missing 2 other medicine an she wanted me to come the next day to make a big line I complain so I told her I'll wait because I can't come tomorrow lines are extremely ridiculous so in total I waited like 3 hrs just to get my medicine really bad service ! Save your time an go to a different pharmacy I will !!!! read more

Truly grateful for this young man. Excellent customer service came from the other Walgreens down the street. Their machine was broken arrived and got excellent service while the store is super busy. Let me tell you about great multitask person. I'm sitting down while I'm watching him and he is handling business. Walgreens thank you for having awesome staff came to get my magnet pictures. Thank you Walgreens Thank you Jason he needs a raise ..... read more

These fkn people had me on hold from (12:30AM till 1:30AM) call let's you know that they go to lunch at 1:30. ok cool. 1 caller ahead of me in line. it's a pharmacy what's your prescription? Yes we can fill it. Please hold. Whats your prescription? Yes we can fill it, Please hold...! please find out who is on duty/ shift. On 4/21/24 12am till 2:30am and please review cameras to see what the fk was going for almost 2 hrs. read more

The most unprofessional pharmacy I have visited. They leave you on hold for an hour or more. They closed the drive thru at 2040 and then when I walked in a lady abruptly started walking up and yelling that the pharmacy line is closed. I said its nt even 9 pm and she said well " they gotta go". This is the 2nd time coming up here today. Drive thru had approx 12 cars in line and about 9 people in line inside. I decided to come back. This has been going on for weeks. How are they not able to staff the pharmacy? Do they pay poorly? I was on hold with the other Walgreens on Iris and the phone hung up after 15 min. So basically I need to get my meds and transfer all my prescriptions to a different city to avoid poor service. Yet, Moreno Valley keeps throwing houses and apts up like its not over crowded. read more

Never in my life I'll return to this Walgreens they act dumb no customer service at all if I could 0 stars I would

You guys really need to upgrade your drive thru pick up. Ridiculous. 45 minutes and only 3 cars in the line. Need way more efficiency. Changing my pick up spot. read more

Walgreens is the only place that I know of in Mo Val that is 24-7! I think that's awesome but the Pharmacy closes at 9 p.m. Overall it's a descent store with good employees poorly designed front check out but otherwise it's a good store. read more

Today my wife waited almost 30 minutes in line at the drive through pharmacy. She was picking up antibiotics for our daughter and with only one other person in line in front of her a Walgreens worker walked up to her and said the pharmacy is now closed. No explanation, no apologies, just said "I don't know why they're doing this they just are" with attitude and stormed off... this pharmacy reports open until 9pm so to offer no explanation is ridiculous and to treat her that way is inexcusable. Not to mention the fact that there were only 2 people in line at that time and they were willing to serve the car in front of her. read more

My husband went to Walgreens to pick up his prescription for morphine...he has cancer of the spine. He stood in line for an hour only to be told by the pharmacy tech her computer wouldn't allow her to release his prescription and he would have to come back tomorrow. He is in so much pain right now. My husband didn't want to cause a scene. I was at work...I will handle this tomorrow. And I'm transferring our prescriptions back to Walmart...I don't care if Walgreens is in our network for MediCare...worst pharmacy ever!!! read more

Review for the PHARMACY Super disorganized!!!!! Keep in mind that the pharmacy is not 24 hours. They close at 9pm. You get a message that your prescription is ready, you call to reassure, you get there and it's not ready!!!!! Line is super long. Waited an hour for nothing. read more

This pharmacy is a joke! My lady has been calling the pharmacy as they instructed her to do so after 1pm. The phone line keeping going back to the beginning like if we frost called and the women there say "hold on" and go back on hold. This happened 13 times before they answered and too awhile to figure out what is going on with the prescription. Epic fail! Definitely needs work here! read more

Over 30 min hold time to speak to anyone. Drive thru moves very slow. Parking lot was very dirty. I would not get my prescriptions filled here! read more

Waited in line for over an hour, people jump in front of the line , they have a bunch of people working but only one taking customers ..... worst experience I ever had read more

This must be the slowest pharmacy in the entire city. Rude and unhelpful! When waiting on hold for over 40 minutes...You can literally hear the phone pickup and immediately right back to holding. No courtesy are care to the caller. Not even please hold we'll be with you when we can. Unbelievable on the amount of time I held the phone to speak with a pharmacist! Also, very inconvenient. You have to go through their website to get a delivery option thru Doordash! Really? The customer is 69 yrs old and has no idea how to use computer! Somebody needs to do something about that! Ridiculous!!! M with CVS pharmacy. They help their customers with online services. Wow! read more

Don't come here for prescriptions. They only processed 1 of the 2 medications. I had to wait longer. They were suppose to call my name when it was ready. After 30 min I asked it had been ready for who knows how long. they are too busy and they are all stressed. People getting the vaccine were waiting 30 min even with an appointment. read more

If The worst pharmacy I've ever been to, go somewhere else, no sense of urgency, the absolute worst

Called around 11pm to see if they had rapid covid tests in stock. The idiot guy who answered said yes we do. So I drove down from Redlands, just to find out he really had no clue. How hard is it to find an answer for a customer? Or tell them you can find out if you don't know an answer? Common sense is hard to come by now a days. Waste of gas! Finally found them at the Banning location. read more

Ghetto pharmacy. Got there before closing and they didn't want to take anymore. Lady kept saying "I don't care, we're closed" rather then "I apologize you can come tomorrow". Horrible ghetto attitude. read more

This pharmacy is trash. Has always been shitty on service. Don't bother calling they will never answer. Finally convinced my mom to make this the last pick up at walgreens. Never again read more

First and last time I come here for my prescription. The pharmacy tech that was here this morning had horrible customer service skills. I came up to the counter and fretted him with a cheerful hello as he was scanning items. I got a very boring hello back. After that, he didn't even acknowledge that he would be with me in a few or to give him a moment while he finished up scanning. He kept scanning away and then maybe after 7 minutes of standing he asked me if I was picking up or dropping off.... At the point I just wanted to drop off the entire purchase... Overall not please with his customer service skills. read more

Walgreens - Drugstores Near Me - Moreno Valley, California

If you can wait to the morning to pick up your prescriptions and use your regular pharmacy, then please don't come here unless you want to lose your shirt from anger! We spent two hours waiting to fill one prescription! One non narcotic, non antibiotic, teenager cold medicine. I think I need to go to the ER and get my blood pressure checked..... read more

This place sucks soo bad like why have this store even open they are always out of things never have the correct change take forever to ring up items just a really shitty store the manager needs to get fired because this store just fucking sucks read more

The 24/7 advertising is false. My cousin and I were here at 2am to get medicine that the emergency room prescribed to her, however the pharmacy was closed. They stated that the pharmacists were at lunch. This is absolutely ridiculous. Do not state you are a 24/7 pharmacy and when we come to get medicine or a prescription filled, you are closed. Also it was stated that he would be back in 30 min however, we waited for 40 minutes, and still the pharmacy was closed. This is unacceptable and very unprofessional. Change the hours kn your website, or do not state you are a 24 hour pharmacy. I could have took my sick cousin to a pharmacy that was open. Don't ever come here. I wish I could give 0 stars. Absolutely disappointed and upset. read more

This pharmacy is ridiculous they are always out of medication and they take hours to help you. Only 1 person ahead of me and nearly took them 2 hours to help the person out read more

Is the pharmacy drive through window for drop off and wait in line kind of thing? Seriously, it's taking 15 minutes for 1 car to pass through. This is ridiculous!!!! read more

never go to this pharmacy. The pharmacist are rude and they take 30 minutes to give you your prescription once you reach the window. never mind the 45 minute wait just to get to the window. read more

If I could this pharmacy negative stars I would, but alas... First of all, the attitude of the pharmacy staff is awful and the lines are always long and slow. If you call a prescription in, chances are you'll have to call a few more times before it's actually filled. Don't bother with online refills either -- 99% of the time you're going to have to call anyway because it never works. My advice: refill your prescriptions as far in advance as possible, because if you wait until a few days before it's due you'll likely end up not getting your refill before you run out. This is especially important if your medication cannot be stopped suddenly, like blood pressure or heart medication. I urge you to count your medication before you leave the parking lot as well. I have consistently been shorted on my medication, at times having to return to the location to show the pharmacist that I've actually been shorted as though I'm a criminal (non-narcotic medication, btw.) I've filed complaints with the California State Board of Pharmacy due to the seriousness of the issues I've encountered. If you're faced with being given the wrong amount of medication or other forms of negligence, you can file a complaint with the California State Board of Pharmacy online or by phone. Don't bother reporting them directly to Walgreens Customer service unless it is for documentation purposes. You'll simply be passed on to the store manager of the same location that you've had the issue with. It's futile. read more

Don't come here. The pharmacy line is ridiculous long. There was about 13 people standing in line and the car lane was long to. It takes around 45-60 minutes standing in line to get your medicine. Use mail order is easier and faster if possible. read more

I have always LOATHED Walgreens as a company. The way they handle prescriptions is a mess. For example today I was picking up scripts. The kid didn't know how to process my order when it was already paid for online. He couldn't find my meds under the alphabetical order they organize medication in. He had to ask someone for help. His name is Amir and honestly it's not his fault. He asked for help and only when he asked 5 times did another associate come to help him. SO NOW I GET TO DRIVE ALL THE WAY BACK TO WALGREENS YIPEEEEE YAY. NO BODY ANSWWERS THE PHONE. THE PLACE IS DISGUSTING !!!! read more

This Walgreens establishment is the worst!! You either spend from 20mins to an hour, just for pick up!! I'm not sure what kind of system they have in place but it definitely needs revisiting!! I have never in my life went to pick up meds only to wait as if I'm waiting to see a doctor!!!! read more

This pharmacy is the worse. Waiting over 45 minutes just for someone to answer the phone. I get it that there are a lot of prescriptions that need to be filled, but don't keep your customer waiting on the line for over 45 minutes to 1 hour just to ask for a status on prescription. Poorly understaffed for a 24 hour pharmacy. read more

Do not go to this Walgreens is a piece of s*** I came here for prescription at 1:45 in the morning I asked the clerk can I use the bathroom he said to ask the manager can you tell me the bathroom door closed from 8 to 6 in the morning so you have to use the bathroom what are you supposed to do go outside and pee in the bushes on top of that eyeball prescription from Kaiser I usually paying $10 for it they want to charge me $87 for two prescriptions that would pay $20 for at Kaiser. read more

Horrible I came for a work drug screen and it took them 3 HOURS AND HAD A UGLY ATTITUDE FOR NO REASON !!!!! Honestly horrible !

I was a regular customer of this store location up to yesterday. Such poor customer service possibly bad training. I had a really bad experience yesterday and because of this situation and how employee tanya handled it I will not be back or shop at Walgreens again. If you want to shop at Walgreens I would recommend another location. read more

I give one star because this Walgreen it's the worst I had been. My husband had all his medication here since one year. And it had been the pain. Yesterday we waited one hour in the drive thru. We arrive to the window and the person tell us you had to wait 30 minutes because it wasn't ready. And the day before we receive the call that the medicine it was ready. So he tell us that "maybe" it was error of the system. Then we wait and when we think it was all after one hour and a half. Came another person to tell us that they had to call the worker' Comp so "maybe" the refill will be ready tomorrow. I was so angry. And this is always. Don't go to this pharmacy. They don't appreciate our time. read more

Called in several times to verify my prescription would be ready. Not ready. Second trip I called two times leading up to pick up. Still not ready. Horrible read more