New Manager Edwin is on the path to revitalize this store and I love it! Store is clean! Ice Cream is back up and running! Customer service was amazing! I enjoyed the option of self checkout or live person assistance. They are also supporting our local schools! I saw John W. North, Poly, & UC Riverside gear for more than reasonable prices! Will come again! Edwin was very helpful on finding items and being willing to order if not available. Looking forward to more time with this business in our community!! read more

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Even one star is too much for this filthy pharmacy. I knew that from long time ago and I stopped going there ; however, I was in the area and I was sick so I requested to send my prescription to this rite aid. They called me at 2:34 pm today and told me that my prescription is ready. I got there at 2:50 pm but a very nasty and rude employee said that they were closed for lunch!! I knew their lunch hours so I talked to a manager but she wasn't helpful at all. To me this is a nasty store with rude employees and there is no law and regulations about their working hours. How disgusting and low a place can be . Two thumbs down read more

They are not timely and most of the staff is rude. There are a few bright spots but if you are on pain meds and need them filled on an exact date, good luck, Also you will get different answers and service from one pharmacist to another. But I think all pharmacies are like this now. Sad state of our healthcare system. read more

As usual, we got shut down at the ice cream counter. We walk in and there's a sign up. This is out of order but it's obviously not out of order cause there is ice cream and we ask the woman she says it closes at 9:15 for cleaning and we're like it's 9:13 PM read more

Kim was very sweet! I was looking to get cotton candy ice cream but they didn't have it, I decided I was just going to get a quart of the ice cream for 7 dollars. Kim then went to go see if any were in the back, fortunately I got my cotton candy ice cream she had had some on hold for another customer but gave it to me. She was focused on giving me a better deal! She is an amazing worker, 5 star service! read more

We always enjoy our visits to this location. The staff is friendly and helpful. The entire store is always clean and well kept. The ice cream is very tasteful. They keep a solid diversity of flavors to choose from, and keep stocked in the freezer section if you want to take some home. read more

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The pharmacy is always busy but the staff work very hard to make things work! The options are great at this location and they're open for long hours! read more

Everybody that works here is super nice and always really helpful. There are some homeless people that tend to hang out in the front but the security does a pretty good job of keeping an eye on them. Thank you to the kind woman that served me ice cream yesterday, she was a delight. read more

There is nothing worse than being cut off mid sentence when you are asking an important question to the pharmacy. There customer service sucks. This is the first negative review I've written on Yelp as I'd rather say nothing but this was ridiculous the way I was treated by a tech. Thank you for the prompt response, I will. read more

The gentleman who helped me was extremely polite and filled my prescription within minutes. He also helped me get a better value with my insurance on one of my prescriptions. It was an excellent experience. read more

Kim helped me and she was very helpful and oh so kind I loved her best costumer service

I am thankful they have clean unisex restrooms. Other than that it is a Rite Aid. It was very clean. Plenty of merchandise. Located in a great area and the people working were very friendly. read more

Rite Aid - Drugstores Near Me - Riverside, California

Eye drops took 23 hours. Pre-packaged eye drops, that they did not make or count or package. Completely incompetent. They're polite, but honestly that is ridiculous. I am going to change pharmacies, even though they are only 1 block from my house. ALSO, some years ago I needed an unusual birth control prescription (3 packs to be taken in 2 weeks) for a fibroid situation. The pharmacist REFUSED to fill my prescription (while I stood there almost unconscious from anemia) until I told her my diagnosis (none of her business!!!) because she didn't want to fill it if it was a "morning after" situation. NONE OF HER BUSINESS!!!!! I'm just done with the pharmacy. The store is fine and if you just need chips and q-tips and halloween decorations they're fine. read more

Half the time they do not have the prescription you need. The other half they are closed or there are 15 people in line

My cousin's and I initially came here to restock on beer for our get together. We grabbed two cases and headed for the register. It was at this point that my cousins realized that they weren't carrying their IDs with them. I showed the cashier my ID, but she refused to sell me the beer on grounds that everyone with me had to show an ID. We all clearly looked over 21, but they claimed that it still wasn't enough to sell me the beer. This was a bit understandable. The reason I docked two stars was because of the attitude we received. We weren't rowdy, nor did we look like trouble makers. Maybe they were just having a bad night? Either way, customer service goes a long was, and lack thereof goes an even longer way. read more

Rite Aid - Drugstores Near Me - Riverside, California

I don't understand why it takes so long to fill a prescription? 9 hours later - still waiting....? Not cool Rite Aid - not cool.

This is the worst pharmacy I've ever seen. They really need to get it together. I'm calling the ftc on them! They are terrible!!!! Do not go here! If you want proof, give them a call. See if anyone picks up you'll never get through to a person! read more

I've been going to this pharmacy for several years. The pharmacists have always been really helpful and communicative, particularly when my health insurance has made getting my necessary medications extra difficult. They've always been willing to give me a call back after dealing with my insurance. Thanks, dudes! read more

Staff are incredibly RUDE here. Tried to refund a product and was offered half its original price because I had no receipt. THEN when they realized they had no gift cards in the entire store, they tried to direct me to another store miles away to do the refund. I refused and am now stuck with a product I don't need. They then refused to open a register to break a bill for me. So from now on I'll just be going to this store to drop off my Amazon returns as needed via their locker. Prices are awful here anyways, I always find better priced items elsewhere... read more

Very thankful for this spot that's so convenient and easy to access. Everyone's nice enough and there are self-check out kiosks, which is helpful. Also, there's an Amazon boxes near the pharmacy. Super convenient! read more

I been to this store a few times. They are nice. People here work hard and it has to be tiring. I think people act up sometimes and I understand it must be hard to deal with bad customers. However me and my wife are always respectful. My wife came here to buy some make up for 5 dollars. The lady behind the counter sarcastically told my wife "well, your transaction was approved" smirk smirk. My wife is a minority. She was very upset. I am not sure what type of experience the workers have here but you they need to deal with each customer individually and not discriminate based on their color of skin or background. read more

Exceptional people in this store, Super friendly, always smiling and ready to lend a hand. This store seems to be well stocked, at least for what I need. They always make sure I get my points, and remind me about flu shots, blood pressure checks and more. Plus, I can walk there from my home! That is a big plus! read more

Tonight we met the nicest Rite Aid Associate her name is Kim. We were looking around the store for a variety of items when Kim approached us. She took the time to show us where things were and gave my wife very helpful suggestions for the items on her list. When we return we will make an effort to see Kim and return the nice greeting we know we'll receive from her. This is now our favorite drug store. read more

This store is always out of stock. Also be careful at checkout, they automatically charge you for a mandatory donation to KidCents if you use a rewards card. They have a class action lawsuit against them pending (google it), especially since Rite Aid is keeping a percentage of the donation that they automatically charge you read more

I am well aware that it is considered an affront to expect simple competence from people providing important services, especially pharmacies, but this store really takes the cake. Twice I have come in for prescriptions one called the day before that was estimated to be ready the day I called it in. The other was supposed to be ready the same day and the pharmacy had had hours to prepare it. If estimating when the prescription is ready is this hard, then don't give an estimate. People need there medicines since your computer cannot estimate the time the perscription will be ready have a human do it or don't do it at all. People have other things to do than wait for you to fill prescriptions you claim are already filled! What really pisses me off is I could have waited tonight anyway if the bathroom was open and I did need the medicine that I was told would be ready long before I came in. Couldn't you be competent in at least one area? People need their medications and do not have time to sit all day in the pharmacy, so give approximate estimates of pick up times or don't give them at all. Open your bathroom so when people do have to wait they can use it. There was once a public bathroom at this store. GET IT TOGETHER. You are being paid for a service. You might as well get it right. read more

One of the rudest employees I've ever encountered do not go to the pharmacy these miserable girls hate there life you can tell by there rude attitudes and them not wanting to help me when it clearly states 24 hours I gad to write to corporate about how they have such a rude employee read more

I didn't really like my experience here. The pharmacy the staff seem constantly rushed. Additionally, the prices aren't very convincing either since Ralph's down the street is a lot better. read more

They remodeled so it looks better than before! It's very neat and well organized. Whenever I go into rite aid I feel like I've entered a hospital or something, their lighting is weird. It's kind of depressing if you think about it, at least this location. Or maybe I'm just going at times when people aren't typically flooding into the store. Who knows. Typical Customer: College student trying to buy alcohol Best thing about Rite Aid is their ice cream!! The prices have increased though, so that sucks. But on a hot summer day, I sure don't mind. Customer Service: you've got some really friendly cashiers and then you got the ones who aren't so friendly but I've never been treated badly nor do I have any complaints about the workers here. Be sure to get a wellness/rite aid card!!! read more

Rite Aid - Drugstores Near Me - Riverside, California

Always CLEAN, always ORGANIZED, always OPEN (I think), and always BIG SALES especially on liquor, wines, and beers. This is always one of my GO TO places when refilling my liquor cabinet. Their prices always out perform most grocery stores and typically are even better than those liquor warehouses that promise LOW PRICES. The staff is always calm and helpful and smiley and efficient--and their ICE CREAM is legendary! read more

Rite Aid - A miles of LIQUOR SALES tempt you! - Drugstores Near Me - Riverside, California

Thrifty ice cream is still the best ice cream around and priced just right a triple dip 3.50 read more

Rite Aid - Thrifty ice cream delicious - Drugstores Near Me - Riverside, California

I cannot imagine these negative inputs on the RiteAid that I shop with. These employees are the best I have ever encountered! I enjoy this store more than ever others I have visited. These consultants are the best! read more

Ghetto. Cashier was so weird and didn't want to bag door dash order that is so posed to be placed in bag . He really wanted to charge me 10 cents when he should have charged doordash. Super unprofessional! read more

That mint n chip ice cream in a waffle cone can always put a smile on my face Hash tag fat boy pleasures read more

This rite aid needs to get it together. Especially the pharmacy!! So annoyed. Took me over 20 minutes for someone to answer the phone. I am fed up and I will just rather make a drive somewhere else. read more

I really like the store...they have everything AND thrifty ice cream! What don't i like? All the shady people hanging out outside... read more

On 7/24/19, I was at this pharmacy. I picked this pharmacy because its open late, no other reason. I've never received great customer service but this time was the final straw. When completing my transaction at the Pharmacy, Cashier #57172542 told me to check option 2 on the keypad, that says "I have been counseled by a pharmacist" and proceeded to complete another person's transaction. I told her, "I haven't been counseled, can I get a consult?" She rolled her eyes, let out a frustrated sigh and called for the pharmacist. Sean Chen, I believe is his name, came over with an attitude and said, "What do you need?" "I was wondering if I could get an explanation of the medicine, how to take it, an explanation of side effects or anything I should be worried about." He said "the explanations are on the package and you should use the medications because an infection is what YOU should be worried about." I was so shocked by my "consult" that I made my purchase and left speechless. This was the worst experience I have had here. I have repeatedly noticed that this pharmacy doesn't counsel its customers. I called Teladoc to get a consult on the medications and how to take them and the Dr. said I only needed 1 of the medications, they don't know why the pharmacy would sell me 2 medicines without explaining their purposes and having me pick the best option. I wanted to share my experience because I really hope these employees get additional customer service training. I have sent Rite Aid corporate an email and I was contacted by the store manager and she apologized. The manager was insincere and no help at all. I went back today to return the 2nd medication that I didn't need. I went to the front registers and they said I needed to be rang up at the pharmacy. I told the two girls that I had the worst experience and I didn't want to go back there. They sent me back to the pharmacy. The same miserable cashier was at the register. I was in line and she let some woman that was in some aisle go in front of me and rang her up first. I told her I had a return and she told me to go to the the front registers. I told her I was just there and I was told to see the pharmacy. She looked at the item and said she didn't think I could return it. I offered to show her the rite aid return policy and she walked away and said she didn't need it. She spoke to someone and came back to finish my return. Lady, if you don't like your job, quit. read more

This is my letter to RiteAid: :( "Store #05717 Register #4 Transaction #1043726 Cashier  #57175901 on 08/30/2017 @ 7:29am Hello, I would like to first compliment Cashier #57175901 who asked someone to help me. The cashier was nice enough to tell me that the bottled water was 2 for $6.00. I told him I would come back for the second packet since the basket had the protection bar on it. The cashier immediately said he would get someone to help me; I thought that was very kind and thoughtful as I told him I would just make two trips. The person he had come to help me, tall, younger blond gentleman, obviously did NOT want to help me and proceeded to pull a basket out that did not have a bar on it out. I told him I could just use that one then and bring it back but he did not HEAR me because he did not want to help me. Then the gentleman proceeded to ask me "were (are) you at Ralphs. . . were you at the gym (I am over weight so he already knew I did not come from the gym lol) and finally "did you walk here". What this employee did NOT KNOW is that cashier #57175901 asked him to help me. . .NOT ME! I work for a local government. . . my dream job, perhaps not, but I pride myself on giving good customer service when I FEEL like it or not . . it is my job. That was my first and perhaps last time at this Rite-Aid as there are so many pharmacies around. I just would like to commend cashier #57175901 for being an asset to his job. Thank you, read more

Worst location ever. Told me to wait 10 min for prescription and 2 hours later they were done. I would understand if it was a busy day but the store is literally empty read more

This is THE ONLY RITE AID I USE, I've been referred to different one, much closer to home but it's NOTHING like this one. I will write longer review regarding how great rite aid canyon crest is, as soon as I handle urgent matter read more

The next positive experience I have here will be the first. Today was the straw that broke the camels back to get me to actually yelp (I typically only yelp very good or bad service/experience). Today, I took my daughter to get some ice cream and a few other items since she's been doing great in school. I waited for the ice cream person to come over which is totally understandable since it was busy. Finally an older gentleman named "Jimmy" Came over and rudely said "what do you want it on?!" I was confused because we hadn't even said a word to each other yet. I figured out finally that he was referring to cone or cup. They only had 4 flavors available, so my daughter decided on chocolate. I walked away for maybe 30 seconds to grab something for my son and when I returned, Jimmy has started ringing up my other items (I did not ask him to do this). After he saw me reach down for more items he rolled his eyes and huffed "if I had know you had all that I would've sent you over there" (pointing to the regular line). I was blown away at this point, but it continued. He asked me to type in my rite aid card number which I started to do, he was having issues running it thru and gasped again "what does the screen say?!" At this point I was losing my cool and my daughter was getting upset too since this guy clearly has some anger issues. I didn't say one single word after this point, but Jimmy continues, "I don't have any bags, you'll have to take your little car to your car then bring it back". Come on, Rite Aid I understand I have to deal with the high prices since this location is right by my house, but why do your staff always have to be so rude?! This is unacceptable read more