Called to set appointment for a needed vaccinations and was told come anytime no appointment…read moreneeded. I drove 45 minutes and was told that in 5 minutes it was their lunch break so could I come back in an hour and a half. Wouldn't even try to accommodate. Had a smug entitled attitude. Never going back. BTW there were 8 people that I could see, working behind the counter. Shame on them.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Came in for a couple seasonal shots. Appointment made online was quick and easy. Checked in and…read morewaited. Got the shots and receipt. One complaint I had, if you can call it that was I would get email reminders every day about the appointment. Which was a little annoying.

One of your employee, as I remember her name is Rebecca is so unprofessional and rude to her…read morecustomers. She is the type of person who should not be in front of the customers!

David and the Team are Great! Prompt, thorough and polite! Including the delivery drivers, those…read moreanswering the phone as well as those serving customers at the counter. Always a pleasure to work with!

I am so happy that I moved all my scripts to this pharmacy they truly are the best! I don't need to…read morecall for refills as they automatically do that and then they give you a call to tell you they're ready. Even though they deliver I always pick up as the are near both my sisters, Stop & Shop, COFCU and Job Lot! It's worth the ride for me. Oh and when you walk in they know your name just like "Cheers"

Incompetent. Have had repeated problems filling prescriptions at this location. Was told to drive…read moreto another state to pickup vital script, but they failed to transfer the script.

This is a review of the MinuteClinic inside the pharmacy. The MinuteClinic describes itself on…read moretheir website as a walk-in clinic so I showed up a little after 10 a.m. on Friday. The area of the store is well marked, easy to find and nicely designed. Unfortunately, nice design can't make up for the impersonal tech and rude personnel. You check in on a kiosk, and the kiosk only allows you to make an appointment for later in the day, not check-in as "waiting for an appointment/walk-in." There was only one person waiting for an appointment in the waiting area, but the first appointment the kiosk offered me was for 5:40 p.m., 7.5 hours later. Seven-plus hours is not a reasonable walk-in clinic wait time, so I figured there might be a problem with the kiosk, or maybe I had selected a wrong setting. I had to go over to the pharmacy counter to ask how to speak with someone from the MinuteClinic to confirm the wait time/get help with the kiosk. The tech told me there's no one to speak with there except the providers who do your exams. I figured with someone else waiting I might see one of the providers soon, so I sat down and waited patiently for a staff member to come out so I could ask about the wait time. When a 30-something blonde in a white lab coat (she didn't identify herself and didn't appear to be wearing any sort of badge/nametag) came out within a few minutes to call the only other person in the waiting area in for his appointment, she was rude to me about not having checked in before sitting down in the waiting area, even when I explained that I just wanted to know about the wait time, and if the seven-hour timeframe between now and the appointment time offered was accurate. Instead of offering to help me with the kiosk to confirm that I was doing it right, she was sarcastic and mocked me for having thought I could go to the walk-in clinic without an appointment and be seen within a couple of hours -- even though that's exactly the business model of walk-ins, which is (again) how Minuteclinic advertises itself. I was very embarrassed and ended up leaving. This could have been avoided with honest advertising and actual human staff rather than automated systems. If the Minuteclinic cannot accommodate walk-in patients and only takes patients by appointment, they should say so on their website or post it somewhere in the store. If there had been someone at the store's MinuteClinic area to help customers, they could have confirmed wait times, helped me with the kiosk or suggested a time when walk-ins are actually seen within a reasonable timeframe (Anything under two hours, really). I'm sure CVS is saving money through automation and barebones staffing, but there's no substitute for a knowledgeable person, especially in customer service and healthcare.

This pharmacy is hands down the best. Always helpful and very courteous. Brian the pharmacist knows…read morehis stuff and the technicians are always friendly and helpful. They have helped my wife and I through some difficult times. Thank you for your compassion. W&S M.

Popped in really quick to grab a card for a friend of mine. Quick and easy check out with self…read morecheck out. Was able to find what I needed without any issues.

I left a review a year ago regarding Corporate not providing the necessary assistance to their…read morepharmacists and sales clerks. Unfortunately nothing seems to change. The morale at this location has clearly deteriorated. I have been to many pharmacies throughout my adult life, including several CVS's in Florida and others in CT. It appears that some people in this location have allowed their dissatisfaction with their employer to affect their customer service. They could very well also be affecting the morale of their fellow employees. They do not return phone calls, are abrupt more often than not, and seem to lack the insight, at least some compassion that their customers are most oftentimes visiting the pharmacy for reasons they would rather not... that is, because they are ill and require assistance. I understand being understaffed. In fact, that is the reason I wrote my review last year. Rudeness and treating people as if you are bothering them or putting them out of their way when you are there to provide a service is not acceptable. I worked my entire career being understaffed and overworked. Had I treated a customer or client that way I would have been removed from my position. It's not unusual. I treated people rudely I would have been removed from my position. And that works both ways. No customer should be rude and subject an employee to take any form of abuse. I know there are plenty of people out there who feel entitled to do that. I do wish the staff the best in having to work under such circumstances, but after today's experience I will be filling my scripts at another location and hope for the better service and experience I have had at other CVS's.

Worst CVS I've been to. The checkout line is confusing, clearly the self check-out kiosks were not…read moreintegrated into the original design of the layout. On multiple occasions I've experienced unpleasantness with perceived or actual "cutting in line" because it is so poorly laid out. Today however was the worst. I tried to upload $20 cash onto an app, and the associate ran it through a 'counterfeit checker'. I've done this over 100 times before and only this time was a $20 bill run through such a machine. Apparently the machine was defective because it produced a negative result. The associate assumed I had no other money. Perhaps because I was wearing a somewhat dirty shirt because I work on boats making 3x what a CVS associate makes. I had to drive to the Flanders/East Lyme location where I was able to successfully complete my transaction. The associate at this location didn't run my bill through a checker, but I asked her to run the same $20 bill through such a machine if they had one. They did and it came up as legit. I wasted 25 minutes driving uptown because of the combination of a defective bill checker in the Niantic location and the associates apparent incompetence. Second time in less than a week I had to walk out because of silliness on the front end. Worst CVS location I've been to.

Pharmacy staff are rude, impatient, and don't have a can do mentality. It's like customers are…read morebothering them. Stood there for several minutes while two employees had a personal conversation and they ignored the three people in line.

This is a medium sized CVS, clean and lots of parking. Prices are a little higher than Walmart but…read morethe location is very convenient, there are not many stores between Groton and East Norwich. This location also has a RX Drive-thru.

The Pharmaceutical Care Team @ This Poquonnock Bridge location are AllStars‼ I got quite sick while…read moreout of town (Chattanooga) went to the Urgent care there, received an inappropriate prescription. Six days later upon arrival home, here, I received an urgent call telling me to STOP that medication and go to the CVS back there in Chattanooga a pick up the called In new medication. By then I was super sick. Calling the CVS near Big Y and leaving a message-I fell too ill to keep chasing down my necessary medication. After a long nap and feeling tiny bits better- I checked my phone for messages-and my prescription was actually READY for pick up at my location‼. The Pharmacy personnel were very kind and informative. They even helped me negotiate using my iPhone to access the APP and find my health records, discounts and store sales. Speaking to their outstanding customer service. Thanks to their going out of their way, I am happy to report that I'm feeling so much better already-and very grateful for the tech SAAVY folks who negotiated on line and VIA numerous time consuming telephone calls on my behalf. Many Thanks, to MY new Pharmacy....CVS on Poquonnock Road‼

My normal pharmacy didn't have my prescription available for 24 hours, so I called this pharmacy…read moreand the pharmacist was helpful and had the prescription I needed. I had my prescription within an hour. Glad I made the call. They have a seating area as well, so you can relax while you wait for your prescription to get ready.

This pharmacy was amazing when Matt and Jen were there. Matt would offer umbrellas for free to you…read moreif it was raining as long as you promised to bring them back. He was a true hometown pharmacist. Always willing to go the extra mile for you and call insurance companies or anything else that would ensure you had great service. Jen was just as friendly and never had a complaint. I went yesterday 1/30 and it was so bad of an experience I won't ever go back. I just transferred our entire families meds elsewhere. The lady didn't acknowledge me when I showed up, the phones were ringing nonstop, and was just plain cold when I finally was acknowledged and rude throughout the process.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.