Review is for the Aurora location on Orchard & Indian Trail…read more 1) Try and get through to them on the phone, not guaranteed to happen. I've tried various times and you are either from the system put on hold OR someone says, "please hold" and then either no one comes back OR the phone mysteriously disconnects after several minutes. Once, twice maybe but this has happened a number of times, extremely frustrating. 2) If you are able to get someone live, I'm sorry to say this because I'm sure there are very nice associates in the pharmacy department, however, not exaggerating, I would say at least 80% of the time, they are extremely rude. Perhaps it's the same people answering, but it represents the store in a bad light. I honestly hate having to call there but have to from time to time.

Bought a pair of headphones, and the headphones didn't work so I attempted to return them. I didn't…read morehave the receipt or the box, but had the card I paid for it with, and the headphones in hand, along with offering to put my phoje nunber in because I purchased them with my account as well. Store manager was extremely rude and refused to even try and give me a refund/replacement.

Needed some "special socks" because I'm special and got a prescription to go here!…read more Friendly staff and my gosh do they sell EVERYTHING medical for home use. Pretty large spot and tons of display items! Takes insurance and was in and out in no time! Masks are still required as of Jan/23 so don't forget yours at home!!

We've been so blessed by being customers here. They are absolutely amazing people…read more They know us by name. They organize my mom's extensive set of medications and make sure there aren't issues and provide monthly packets so we don't have to do the sorting with a jillion pill bottles. They'll call us to remind us about pickups and treat us like old friends when we come into the store. They run a business like those that you see in small towns in old movies. The ones you wish were real. Fantastic people. Worth transferring your business there.

I've been coming to this location for years. The staff is always helpful and the pharmacy is…read moreefficient most of the time. There is a location closer to my house but I like coming to this one.

Third time picking up a ready prescription took half an hour, they say it's 'to check insurance'…read more I also brought in a prescription for my cat from our vet for an asthma medication- vet says any pharmacy should be able to fill it- they didn't know what to do with it so refused to fill it and recommended I try a different pharmacy. They have no clue what they're doing here.

Never had a problem arranging and retrieving our numerous, monthly prescriptions at the Wilson…read moreStreet, Batavia Walgreens. They all do excellent work and are always pleasant/civil, always working to do their best.

Buyer Beware!! Check your receipts! Was charged 18% sales tax today at the Walgreens on Fabyan &…read moreRandall and when I asked the very helpful associate she rudely growled to me "We don't control the sales tax". Oh really?!?!? So now merchants can charge whatever they want for sales tax? I will be boycotting Walgreens and sharing my experience with as many people as I can. Check your receipts people!!!

Prescriptions were transferred over due to another local pharmacy closing. Since then, Benivex has…read morebeen a constant hassle and inconvenient. Not having medication to fill prescriptions, giving false information, etc. final straw was pharmacist inaccurately giving information about a delivery (that was supposed to be 3 days earlier) and he calling my wife a lier. He interrupted me as I tried to explain that his driver was never on our ring camera. He yelled, called me a lier, swore at me, telling me that he is a Dr and makes 200k per year and will probably make a million this year. He then stated that I can pick up my prescriptions in Iowa! We support local businesses but will tolerate being miss lead and verbal abuse.

From the owner: Tired of waiting for your prescription? Fed up with poor service? Come to Benivex and see what a…read moredifference a locally owned and operated pharmacy can provide! Free Delivery! Fast Service! Full OTC selection! Amazing Staff!

I'm writing this review for one particular employee at the Walgreens Pharmacy in Sugar Grove by the…read morename of Harrison. Harrison was the pharmacy tech who helped me today, and even though he could not fully resolve the issue, he went above and beyond trying to help. He called Walgreens corporate, contacted my insurance company, paid attention to every detail, and maintained professionalism and care the entire time. You can tell he truly cares about his work and helping people, which is rare these days. Walgreens on the other hand really needs to improve their systems when it comes to dealing with secondary insurance because the system failed and never allowed my second insurance to pay the co-pay even though my insurance company stated it was approved. Harrison did everything he possibly could to help and represented the pharmacy extremely well.

On 3/4/25, Luz in the Sugar Grove pharmacy was excellent to work with and just a good person. I…read morearrived just before close to pick up an order for my pregnant wife and it was not ready. Luz could have easily said, "it's not ready, come back tomorrow," but she went out of her way to fulfill the order with the pharmacist. We are extremely grateful for her going above and beyond!

The worst Walgreens ever!!! WARNING!! Per the pharmacist!!! Typo's happen on prescriptions!!!! I…read morewas only supposed to be giving my dog a half a pill of Hydrocodone. My dog weight is less than 10lbs. My dog almost overdosed and died!! Bc they put on his prescription bottle to give him a pill and a half! I know they did this on purpose!! On December 7th, there was a very rude Indian lady at the pharmacy. And she had a problem with me for no reason! Ik she did this! When I called today.. the pharmacist stated that was a typo.. and that happens. She also stated they're unstaffed. I understand, no one cares.. bc it's just a dog!... But what if your overdosing your child or love one.. JUST BC OF A TYPO from the pharmacy!?

Horrible pharmacy!!! The staff here lie, accuse you of giving false insurance cards and are very…read moredisrespectful. Be one cautious filling your prescriptions here. They let you know that your prescription is ready in the app and then when you get there it's not ready. Very unprofessional. Location will never come here again!!

Did an online order an hour ago and still hasn't been ready, the fact that it's taking them that…read morelong to process TWO ITEMS smh. I work at Walgreens and it would not take that long to process TWO items. Never again but most definitely will let the district manager know how much they "care" for their job.

I ordered Benadryl & tea for pickup online. I got into a verbal dispute with the manager at this…read moreWalgreens who was high on the job . I came in because I ordered me some medicine and tea for pickup because my cousin got me sick. Jennifer(manager) and another young man with glasses (cashier)was the first employees I told that I got a pickup order when I went in the store .she told me "aww you so cute look how you pointed to your phone " and so I did a smile ,laugh, and thanked her and said "okay yea like I was sayin I got a pick up and she proceeds to say " ok wait over there for me" so I'm like okay cool . I'm waiting in the spot she told me to wait in for about 10mins and they about to close and I ordered it like 10-15 mins ago so I started looking for the stuff I ordered online in the store meanwhile she just cackling and laughing with her coworkers .so I approached her again after I grabbed the Benadryl and I said "is the order ready yet?" Bro why tf she say " what order?" "I never talked to you?" I said "yes you did" I'm already frustrated because it's late i had a long day , I'm sick!, and I've been waitin on you!.she start gettin sassy and aggressive so I asked her coworker "is she high?" Because huh? CHECK THE CAMERAS! And the hype/manager(JENNIFER) just lost it after I said that. A lot was said and she called the police on me and I waited. when they came in she proceeds to run up to the officer with open arms and says "hey hunnyyy" and I came right up to the officer and told him everything. A lot was said and I waited in line with the officer bought my stuff and left! THE MANAGER TOLD THE CUSTOMER "let me leave before I loose my job " as I proceeded to say "we'll loose yo job then .Do what you gotta do"

I went to get a prescription filled. As I was in line I witnessed the pharmacy employee rolling her…read moreeyes at an old man, because he was paying with dollars and change. He gave her too much change and she was so mean talking with him. The employees name tag was Desiree. She was young, maybe this is why she did not have good communication skills. I just can't believe how she treated this elderly man mad . When my turn came I got a few eye rolls and smart remarks because my address was different. But I grinned and bared it and tried my best to ignore. I was in pain and needed this prescription filled fast.. but how she treats customers is so in acceptable.

+Open 24 Hours +Friendly and helpful staff…read more The manager had to help me with one of my transactions and was very fast and efficient. If the line gets a little too long, the cashier would called for help with a code of "C3" (I assume stands for see 3 people) and someone would open up another register. The cashier I've had here have been very friendly and helpful. The store is well stocked and products and sales are correctly labeled. Don't forget to sign up for the free balance reward program to get the sale prices and potential to earn points.