My latest Walgreens experience was my last at this location. I browsed local stores online to check…read moreallergy nasal spray inventory. This Walgreens was one of the only stores around with stock. I was hoping for a quick transaction, in and out. Instead, I had a bizarre experience. The nasal spray was locked. I asked the employee stocking inventory in the aisle to please unlock the shelf when she has a chance. She was not pleasant at all, scanned me up and down multiple times. After she returned with the key, she said that she must carry the spray to the checkout and I must follow her very sternly. I've been to this and other stores, but this is the first time someone had to carry a locked item to the checkout. It was strange, but I was ok with it and just wanted to expeditiously get my item. I stopped to look at other items I originally came in for (gift wrap) on my way to checkout. I then noticed a tense gaze at me from employees. I decided then that this is a very strange experience and I will not be purchasing any additional items here. At checkout, three (!) employees completed my checkout while just staring at me and ensuring that the transaction would go through. It's about my millionth time at this Walgreens. All my transactions go through and I am pretty routine in my purchase. I come in very frequently to buy various items. All previous ones were pretty poor in terms of service but this one just crossed the line. I don't understand this targeted behavior for someone who walked in, walked right up to the aisle, asked to unlock the item, wanted to check out, and get a few more items. How can one transaction derail to this extent? I'm pretty upset about this experience and won't return. I'm sharing here so others know what to anticipate from this location. It's disheartening.

Worst customer service ever! I Arrived before closing but they had already boarded up the…read morepharmacy. And they took several days to fill my prescription of an anti-biotic that is fairly common. Awful.

Stopped in at Walgreens one evening for a resupply on toiletries during a work trip. Everything I…read moreneeded was here. I was also looking for some cold cans or bottles of V-8 juice - which they did not have. #Walgreens

Although there are a half dozen (literally) drug stores within a mile radius of my house, this…read moreWalgreens is my favorite. I drop in fairly often and I feel like no matter what time of day I'm in the store, everyone is friendly. (which isn't the case at another Walgreens a mile in the opposite direction) The photo department always processes my orders faster than I'd expect them to and is great about calling me if I forget to come pick up an order. Great holiday tip? You can buy stamps at any of the registers if you need to mail out cards and are like me and are too lazy to go to a post office. Pro tip? Check out in the cosmetics department. The line is generally longer and I feel like the friendliest people tend to be stationed there.

This outfit has a terrible prescription system that constantly makes errors and switches orders…read morebetween stores. I'm moving my rX's to CVS on Lee Road ASAP.

Zero customer service skills. Pharmacist was rude and untimely with filling my prescription…read more Actually said I should consider going somewhere else bc he didn't want to fill my script. Rx was called in and I was told they "never got a message" so now my dog gets to go without pain meds due to laziness and unprofessional employees. Turns out they did get the message and yet again the pharmacist did not apologize and even doubled down with his previous story of "never getting a message"

This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.

Left a review similar two years ago and NOTHING has changed!!!!!! Go to ANY other pharmacy except…read morethis one. Workers are miserable and take it out on others for simply asking questions or trying to purchase items when there is no one at the counters. If you dislike your job that much, you should work somewhere else. No need to be disrespectful. Wish I got the workers name, but this occurred around 20 minutes ago and it was an older woman who decided to work the register after she realized there were people waiting. Raised her voice and started to yell for no reason. You should not be in a customer service position.

I have been a CVS customer all of my adult life. I get all of my prescriptions filled at this…read morelocation and do lot of shopping there. I have been treated very badly by one of the pharmacists many times. She always snaps at me and other customers. I am tired of being spoken to in a such a rude, brusque manner. The next time I go there to pick up a prescription if she is working I will go home an come back another day when she is not there. I will go elsewhere this year for my flu and Covid shots because of her. Not the pharmacy techs, this is one of the Pharmacists.

I've been receiving my prescriptions here for over 5 years now and the staff has always been…read morehelpful and kind.

This CVS Pharmacy is conveniently located in the Cedar Lee district of Cleveland Heights. It's…read moreclose to the main attractions on Lee Rd and the local Cleveland Heights High School. I am a frequent visitor at this store and will attest to the fact that's it's a complete mess! Service: The service is generally friendly. I feel that it improved in the last few months. Still, it's very challenging to find help at checkout (not well staffed) or on the sales floor. I always opt in to self checkout. Local Inventory: You can purchase Cleveland or Cleveland Heights specific inventory - Cleveland Heights Tigers and John Carroll merch, and Cleveland Magazine. Issues at this store: - The refrigerators are frequently out of commission. Remain mindful of this when purchasing any frozen foods or ice cream. They just threw away all ice cream a few days ago due to broken refrigerator. It seemed to be broken for weeks. - The inventory replenishment at this store is never ending. There are constantly empty shelves, boxes in the aisles, and things obstructing the aisles. - There are significant loss prevention issues/remediations at this store. A lot of the items are locked and require assistance. This makes the shopping experience a pain. Even shopping totes are loss prevention secured. - Parking lot experience is terrible. The parking lot is not well lit at night and feels very sketchy. I dread going here late in the evening. The parking lot is also frequently not available because neighboring businesses utilize all parking spots. It's such a problem that even the local city group has this as a hot topic. It's terrible. It's also complex to enter and exit the parking lot during heavy traffic hours or restricted turn times (onto Lee Road). - Cleanliness and safety are a concern at this store. There is are a lot of folks asking for money at this store (even inside the store doors). The store is unclean and outdated. The doors are constantly broken. It just doesn't look up to the CVS standard in any way. The only positives are the location of this store and late night hours (not sure if 24 hours or midnight, they are fluid). It's quick to drop in for bare necessities. Other than that, I'm looking for other options for drugstores. If you stop in, I highly recommend checking the store out during the day.

Second time wrong Prescription. Last time went to the hospital due to it. Instead of having this…read morecorrect in their computer they did it again for secondary seizure med. Luckily more on point. They tried to blame it on how doctor wrote it, showed me. Been to 4 pharmacies with that writing where it says brand name on it. Never had this issue, other then once wrong capsules in wrong container. I have a law firm I helped save their kids that want to take a crack at them. I just want less drama in my life. Go and the pills I expert to be there to be there. When they mess up it causes issue with insurance and my life.

Great establishment, clean place, nice and competent store manager and adept team, literally like…read morethe dream team. This pharmacy is literally carried by its front store; without the front store this place could be compared to a funeral home or a place of mass depression, but due to the wonderful people and the lovely management, it's no greater place to shop, but to shop at CVS. *reason for edit* New store manager and whole new crew really changed this store, it was as if the store was tore down and rebuilt.

I don't expect much from Walmart, but even by this standard, this was a really horrible location…read more The spray paint cans were all under lock and key. That wouldn't be so bad, except that there weren't any sales associates around who could open up the glass case for me. I decided to go elsewhere for a can of Krylon instead. Much of the men's underwear was also locked away in a glass case. Not the good moisture-wicking stuff, mind you. It was the cheaper Fruit of the Loom underwear that was locked away, bizarrely enough. Do they really have a problem with people stealing or vandalizing the cheap underwear? And not the more expensive stuff? Again, this wouldn't be a bit deal if a sales associate was available. The grocery selection wasn't great in comparison to the other Walmart locations either. And many of their suitcases had no price tags or price signage available. How do they expect to sell these things? This strikes me as a place where the management has pretty much given up on trying to sell stuff.

Actually the worst Walmart I've ever been to. And I don't have unreasonable expectations for any…read moreWalmart. But this one is absolute trash and should be avoided. First off, walking through the store I could smell weed. And no body was that close to me so I questioned if someone was actually using a pen inside the store. They were prepping for restocking but it was a mess. No order. Employees on the isles didn't greet you, but kept their music playing loudly (loved all the profanity!). And checkout was ridiculous. I was told (after I was already ringing up items) "No self-checkout!" on the self-checkout line that was green. The same person who shouted that, was standing right there as I walked up and started ringing up my items. And I walked past a handful of employees as I made my way back to the exit only to be told when I was almost there "You can't exit that way." Cool cool cool. Poor customer service. Messy store. Avoid it.

if i could do no stars i would. from the moment u walk in u feel like a bother. the manager…read more"SELENA" has no manners and is very open about not wanting to help you out. i literally just wanted to buy some toothpaste...

Possibly the worst location in northeast Ohio.. Or the state; perhaps the east coast. There's…read moreusually no security, nor any products worth stealing. There's usually a young whipper snapper with no real worries in the world working the register. They don't care if you find what you need, or how long the line is. And don't you dare trust the pharmacy with your photos or prescriptions. Go somewhere else ..

The best thing about this CVS is that it's open 24 hour and is about a mile away from my house. You…read morenever know when you're going to need something random in the middle of the night, right? I've found the pharmacy staff to be friendly. Photo? Not so much. The only bad thing about this CVS is that it's always busy. A-L-W-A-Y-S. Patience, my friends. Patience. (although seeing the occasional freak-out from an impatient person can be funny sometimes)

I understand the pharmacy isn't open 24-hours, nor do I expect it to be and I fully agree you need…read moreto shut down for lunch. But how about on your outgoing message instead of just saying the pharmacy is closed give the open hours? i couldn't even ask that without giving my date of birth. You need to fix this with corporate. I'll probably change my rating, say I can figure out when i can pick up my prescription.