This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.

Still on hold after 67 minutes. I haven't had my prescription medicine for 5 days now because they…read morecannot answer the phone. So furious. There is absolutely no reason for this.

I'm only sorry that I can't do zero stars. The pharmacy at this location sucks! It is always…read moreunderstaffed (and I blame either management or corporate for this) and totally disorganized. They never have more than two people working in the pharmacy at any one time. And the counter person has to wait on customers, take care of the drive-up window, answer the phone (which they never do), give flu shots and now give COVID tests! I only use CVS because Medicare doesn't use Walgreens. At Walgreens I would give them a prescription and have it 10 minutes later. At CVS, its always "Come back tomorrow" and its not ready tomorrow either! They have lost prescriptions, been unable to fill the script because they didn't have the meds in stock, failed to forward the script to a location that did have the meds, or taken days to fill the script when they told me it would be available "today after 2PM." I am NEVER going back to this location!

What a joke. Went through the drive thru lane to pick up some prescriptions and got threatened by…read morean employee. I repeated myself three times and not once did she understand me. My car was loud and I mentioned it's part electric to explain the noise. She ran off and found someone else to complete my transaction- in that moment she threatened me while the other employee's back was turned. Don't have anything filled here if you want to be treated well.

Went to my scheduled COVID vaccine appointment. Pharmacy area was absolutely filthy, nothing…read moresterile or organized about it. Privacy screen fell over during the injection (not on top of us fortunately).

Do not use this pharmacy. One of the worst customer service experiences of my life. Almost…read moredehumanizing. Went to the pharmacy to pick up a prescription with my sick 3 year old and was told it was not ready yet. I asked for an estimate on when it would be ready and was scoffed at and told at least 2 more hours. I tried to buy another item but was told "don't you see I'm busy, go away." Cannot properly express how disgusted I am with my experience at this CVS.

might be the worst pharmacy in north east Ohio nobody moves with a purpose in this place and could…read morecare less when u get the medication u need. they don't have a number u can talk to actual people from this whole place is poorly ran and executed probably wouldn't go here

The best thing about this CVS is that it's open 24 hour and is about a mile away from my house. You…read morenever know when you're going to need something random in the middle of the night, right? I've found the pharmacy staff to be friendly. Photo? Not so much. The only bad thing about this CVS is that it's always busy. A-L-W-A-Y-S. Patience, my friends. Patience. (although seeing the occasional freak-out from an impatient person can be funny sometimes)

I understand the pharmacy isn't open 24-hours, nor do I expect it to be and I fully agree you need…read moreto shut down for lunch. But how about on your outgoing message instead of just saying the pharmacy is closed give the open hours? i couldn't even ask that without giving my date of birth. You need to fix this with corporate. I'll probably change my rating, say I can figure out when i can pick up my prescription.

Girl/lady cashier who wears a sequence mask, definitely the rudest cashier Ive been in counter…read morewith. She does not greet or thank you, attitude says I don't want to be here and shouldn't be. I get bad days but every time I've been in, there's an inconvenience to her attitude thats projected towards the customers

I had an online order with a prescription, so I headed to the store because the pharmacy closes at…read more7pm. It was 6:50 (almost 2 hours since I placed my order) and not ready yet. The employees were standing around (3 of them to be exact) while my order hadn't been picked yet. The manager came over and told the employees right in front of me, "I wish people would come in and buy their own stupid candy." The manager then smiled at me. One of the items in my order were candy canes. I'm sorry I'm using the service being provided by your store and company? I'm sorry for contributing to your store's payroll? Next time I will buy my own "stupid candy." At another establishment.

Very unprofessional and disappointing experience…read more I came to the Mayfield Heights Giant Eagle (6259 Mayfield Road, Mayfield Heights, OH 44124) to pick up prescription medication for my mom and decided to do some grocery shopping as well. At the self-checkout, I needed help paying for a single item without a barcode. I had to press the assistance button multiple times before anyone responded. When someone who identified himself as a manager finally came, he was extremely rude and condescending instead of helpful. His appearance was sloppy, and his attitude made me feel belittled rather than assisted. This level of customer service was shocking. I then went to customer service to speak with the store manager, but despite waiting and repeated calls, no manager ever came. I usually shop at Heinen's or Costco, where professionalism and customer care are clearly a priority. This experience was unacceptable, and I will think twice before returning to Giant Eagle.

Please inform anyone that packs up the groceries that they shouldn't mix light things with heavy…read morethings for one. Like cans with Pillsbury refrigerated pizza dough in those containers that you Crack open. Don't pack detergent with food. Don't pack fruit with heavy items or cans. Tell them to ask if you want your items packed in the order that they were put on the belt! A few things I bought were ruined!!! Now I have to go back and try to replace items.