This store is horrible they let go of my favorite cashier due to her being sick and her schedule not showing she worked a certain day I will not return to this location at all read more

We were visiting relatives in Pocatello before heading to Yellowstone for a week + and I needed a Rx refilled a few days early. The pharmacy went above & beyond to get my Rx for me (called Dr. and Walgreens in my town) and even got it thru insurance! Service was great and the store was SO clean. If our Walgreens was half as nice and helpful, we'd be thrilled! read more

very surprised to see the store shelves half full. Was in for vitamins and their vitamin assortment is very small. This is not typical for Walgreens. However, their prescription and pharmacy service is outstanding. read more

Once again, another screw up on behalf of the pharmacy. This morning I was told that my prescription would be ready within an hour, and then I showed up and was told 20 minutes. Then I was told they didn't even have it and "miscounted." This is the second time that this has happened and I will be contacting corporate as soon as possible because this is nonsense. People need their medications to function and your communication is appalling. read more

Just the worst pharmacy experience ever. 4 trips and still unable to work out a basic prescription.

Such a joke. I sat on hold for nearly 2 hours by the time I finally gave up. They're out of stock on things that are on automatic refills, and they don't ever fix that. If it's on auto-refill, why isn't it ordered to be refilled? It's just ridiculous! I took this screen shot 30 minutes before I finally hung up! They are the most incomparably pharmacy I have ever dealt with. The only reason I even have my prescriptions sent the is because I have disabilities and sometimes I need to use their drive thru, and since they're the only pharmacy in town that has one, I use them! That stops today. I have finally had enough! I've been at their counter and watched them ignore th ferrite phones, which I'm 99.9% sure is why I had to wait nearly 2 hours to talk to someone before giving up and hanging up UNHELPED! read more

Walgreens - Proof of ignoring calls from customers, during business hours before you close for lunch. - Drugstores Near Me - Pocatello, Idaho

Pharmacy is trash. My Doctor sent my daughter's prescription here yesterday. I waited a couple hours and went to get it, I was told they hadn't had time to fill it yet and to come back in about 45 minute. no big deal. Came back and was told that they couldn't fill the prescription so it was sent to Chubbuck for them to fill. I was never notified of this change or I could have possibly made it to chubbuck in time, instead I wait in line in Pocatello to dine out that they sent it somewhere else, after quoting me 45 minutes. At this point I can't make it to Chubbuck in time, because they are closing. This morning I tried to pick it up from Chubbuck only for them to tell me that my insurance denied it. (not really the truth, just them passing the blame) ... after talking to my insurance I find that even though the Pocatello location DID NOT fill my prescription they DID send it through my insurance. so the Chubbuck location was trying to refill a prescription that I never got, thus why my insurance said no. not my insurances fault Walgreens fault. so after lost time in line multiple times, lost time on the phone with my insurance, only to find out that it's Walgreens fault. not the first time I've had problems with this pharmac, but it will absolutely be the last. Shame on you for blaming everyone but yourselves. take accountability, it's your mistakes! my daughter will not pay for your mistakes ever again. read more

I walked up before the posted time for their lunch. Before! They would not let me drop off a prescription for my daughter that she needed right after surgery. I asked why they were closing earlier than the posted time for lunch and she said it's the time they are going to close! Bullshit! I am transferring all of my families prescriptions. I will not walk into that trash can ever again! Wallgreens you hire the cream of the shit crop! read more

By far the worst customer service of any pharmacy I have ever been too. Always get a text message that prescriptions are ready and get here and they won't be done for 2 hours or more. They do not know how to triage appropriately based on post op or other care and all of the technicians are rude! Being busy does not entitle you to be rude and disrespectful! Stop texting people that prescriptions are ready if it is going to take hours for you to finish. I was a pharmacy tech for over 20 years in both retail and hospital setting and am still in the pharmacy industry and Walgreens is a mega pharmacy that has no reason for horrible pharmacy business practices! read more

Pocatello store needs to have their air vents cleaned. Looked like black mold in person. read more

Walgreens - Pocatello store needs to have their air vents cleaned. Looked like black mold in person. - Drugstores Near Me - Pocatello, Idaho

Walgreens once one of best Pharmacy in Pocatello and Chubbuck seems like it struggling. Lately have been less helpful when filling prescriptions. They make excuses why they can't get the prescription filled and often blame it on the Doctor office while in the past they would call and solve the problems for you. The only reason I'm writing this is because I want my old Walgreens back. read more

This pharmacy has the worst service I've ever experienced. I have never been able to get through to the pharmacy by phone. I have waited up to an hour on hold, being told I was #1 in line. I go to the store with only one person being helped and waited for 30 minutes, with no concern from any of the staff about the line build up with the other 5 people behind me. I have tried the drive through only to be stuck there for 20-30 minutes each time. The tech was uncaring and snarky when I told her about the phone wait and she said it was out of their hands and it's the way the call center is. The girl who helped me was very rude and let out a big sigh and asked if I wanted to refill it or not. These techs are very unprofessional looking and acting for a pharmacy. Needless to say, I am transferring all prescriptions to Fred Meyer as have many others I've spoken with read more

On my way to Yellowstone, I ran out of my meds , I called the pharmacy, spoke to Terri she provided excellent customer service , friendly , helpful , the Prescription was ready in 30 minutes , I drove up through the drive up service and Teri was again helpful, professional super friendly . Thank you Walgreens pharmacist and Teri read more

Yeah, OK, so it's Walgreen's and it's basically the same as every other Walgreen's in the world. I am reviewing this one because of the very helpful service I got here. We were on a three week road trip and I had forgotten my makeup kit at home, and we were also in need of a few other odds and ends like aloe gel for my stupid sunburn, batteries and a toothbrush holder...so just your basic drugstore stuff. I asked the girl at the cosmetic/perfume counter if they had a certain brand of makeup (physicians formula organic wear), which they used to, but do not carry any more. I asked if they carried Burt's Bees and she took me right to a display with all of their products. Next, the aloe, again, she walked me over to it. She was just super, super helpful and saved me several minutes of wandering around looking for things. read more

Horrible customer service, management has been rude and spoken to me very unprofessional.

Yes it is another Walgreens. That said, The staff was helpful and especially helpful when an Item did not ring up right and they went overboard to make it right. Thank You to the staff and this walgreens! I noticed and I approve this message! read more

Walgreens photo is the best! I always do my photo orders online and can always always always find an online coupon. They are done with my order is an hour or less. Great photo center! read more

Good customer service. While I was waiting for assistance, it turned out the cashier had run after some customers that had forgotten one of their shopping bags. Clean store and employees were very friendly and helpful. read more