I used to love shopping there until this older gentleman that is there now I don't know if he ever smiles and just seems moody he is so slow and doesn't seem to know what to do at times it is really depressing every time I see him read more

Horrid customer service. Extremely slow service. They typically have four or more people working, but that only seems to make them all work slower. read more

The service is really bad. I would be going there if my health insurance didn't force me to go.

23 days later and I am sitting in an interminably long drive thru line awaiting service. There are two drive thru lanes, but they only ever use the one. Added to the other issues I already outlined, I have lowered my review to one star instead of the original two. Ok, finally made it through that line. The young guy in the Khalid sweatshirt at the window was surrrlYYY! Word to the wise, sometimes smiling and wishing surly people a Merry Christmas only makes them more surly. Must have been having a bad day. read more

Walgreens - Long line - Drugstores Near Me - Richland, Washington

horrible service!! i called them right when they opened to get my prescription transfered over they said they were doing it and it was processing and then i went in at 10 and they told me it wasnt done yet fianlly i call them 2 hours later because i really need my inahler and now they said they dont accept molina so now i just waited all morning to not be able to get my medcine! ive been strugggling breathing so its quite important to have ! and now its 2 oclock and they still havent faxed anything over to a different pharmacy for me to be able to get it! this is honestly ridiculous!!!! worst service ive ever had from any pharmacy !! read more

Unacceptable; Walgreens is supposed to be a pharmacy, yet their pharmacy is closed For the entire weekend. They are unable to competently complete an order when working. But to close the pharmacy when people are depending on the ability to get their medicine is unacceptable. If they have problems with their employees, pharmacists, then hire reliable help and have contingencies. You dont close a pharmacy for an entire weekend. We will never spend a dime in Walgreens as long and we live. read more

I don't usually leave reviews. I know I should say nice things more often. Lol. It's graduation season and I came to Walgreens on George Washington Way to get my 60% off invitations and they almost let me walk out the door without envelopes. The photo manager literally knew what he was doing. He couldn't find the box so he just let me start to leave without them thankfully the checker at the front asked me if I got my envelopes , two days later I go back for a picture collage and they don't have the size poster board that they advertised on their website when I ordered so they just rolled it up and put it in a bag. When I asked, where is the heavy posterboard I paid for? They said oh we ran out. I still paid for it. The store is failing massively in the photo department. I wonder if the Walgreens on Gage Boulevard is any better? read more

Pharmacy is never open. They are closed on the weekends, and only open 9 am to 6 pm on weekdays, when everyone is working.

After driving in the snow and halfway across the county to pick up medication for my wife, as we approached the clerk, we were told to come back in a half hour because they had to go to lunch which I understand but at 1259 with nobody in line he shut the shutter had an unrealistic I'm sorry I'm going to lunch, great. would have taken 1-2 minutes to do, great customer service. Thank you so much. no wnder yelp rating are so low. read more

This is not okay to have people waiting close to an hour to speak with the pharmacy. I called the Safeway pharmacy up the street while still on hold and they answered in 30 seconds. And handled what I needed in two minutes. All while still on hold with these mouth breathers read more

Walgreens - still on hold. What is this? - Drugstores Near Me - Richland, Washington

Pharmacy is connect to urgent care that closes at 8pm. Pharmacy closes at 8 as well. The closed the window at 7:58 knowing that I was waiting. So glad I don't normally use this Walgreens with the consolidation and mail order prescriptions customer service is critical. They certainly did not pass that test!! read more

Summary: Service is slow. Clerks and pharmacy Techs are EXCEPTIONALLY cold, rude, and dismissive. Auto refill for medications is unreliable and cannot be trusted. Prescriptions are mishandled and sent to stores who-knows-where. And all this for higher prices than comparative drug stores! My Story: I speak for two locations in Tri-Cities. My Doctor is kitty-cornered from the Walgreens on Gage and Leslie Rd, so I selected them as my pharmacy and set up auto refill for two medications. One day I discovered I had only a few days left on one of them. I had to call and request a refill (no mention of auto-anything). When I arrived to pick it up the clerk/tech (after 3-4 minutes of searching) said it was at the Walgreens on George Washington Way in Richland (5 miles away). 'We could have them send it here,' she said without looking at me. 'ok, would they be able to send it by tomorrow? I'm almost out,' says I. The girl just continued looking at her computer screen, mumbled and typed, mumbled some more, 'well, I'll have to call them...' typed some more. Finally I said, 'ok, never mind, I'll go there and pick it up.' She said thank you and closed the mic, dismissing me like a piece of trash. I calmed down, drove to the other Walgreens and went in. Waited 10 minutes to get to my turn. The tech was less surly but certainly not friendly. On my way out I picked up a couple items and checked out at the front. The clerk was even worse! I lightly said I had not used their card system before and asked a question about it. In an irritated voice he said, 'just push the green button,' making it clear I was stupid for not knowing it. I left the store with a feeling of disgust. And that is the feeling I am reminded of whenever I drive by Walgreens. I am 60+ years old and have shopped at many drug stores. Most are not known for being super friendly, but Walgreens tops the list of the absolute worst! read more

Seriously the slowest pharmacy customer service. They can have four people behind the counter and still not be helping anyone inside or in the drive thru. If it wasn't for the workers that are nice at this pharmacy, I wouldn't go back at all. read more

I would give them 0 stars if possible. Waiting on hold with them is a joke, and 4 different times after waiting for over 20 minutes on hold, they disconnected the call on me. Up until there were 5 callers in line ahead of me and I could not speak to them prior to them closing. I had been trying to contact them for over 4 hours. Don't send prescriptions here, their customer service is non existent. read more

The pharmacy techs here need to figure things out. They call you and tell you your prescription is ready and when you get there, it is not. They tell you it will be 2 hours, you can wait in a chair. Why did you call me then? And they need to learn how to speak to people on state medical. Don't talk down to them and embarrass them in front of a line of people. Very rude and I won't be back. read more

I have always liked Walgreens, however, I watch to avoid purchasing expired and/or old items. They seem to have a lot in their store. So watch those good buys! I appreciate having Federal Express pick-up availability here. I, usually, wait a few minutes with my drop-off items, but no more. Most customer service reps are friendly, helpful, and kind. A couple more than others. read more

I went to drop off an old disposable camera I'd found in my garage. I waited at the back photography counter for 15 minutes. Nobody showed up, the lights were all on, and there was no closed sign. Not even one of the cashiers bothered to come over and ask me if I needed help. Good luck ever getting any of my business again. read more

I've been with Walgreens for about 5 or 6 years. Recently, I've experienced 'quantity availability' issues with my Rx. I can call them on a Monday, confirm that they have the correct quantity in stock, and request a fill, or hold, on the Rx, only to come to the counter 4 days later (on THEIR instructed date) and be told that "someone else took that Rx to fulfill another customer's order.... and now we're low on stock," then end up walking away with only partial refills. When I ask if another Walgreens can complete the order, I'm told that the other store must initiate the request IF they have the quantity in stock, and that one cannot take a partial from one store, and finish the refill at another. Additionally, because of their insufficient supply ordering system, the use of their app or website is negated, because the app and website cannot register the availability of medications in stock. Therefore, when I try to use these 'convenient' services, I always receive 'your refill is delayed' messages. Now, my med history has been in their system for ages and they must be aware of what quantities should be ordered on a regular basis to meet the needs of their average customers, (especially after an advanced call has been placed to ensure this issue wouldn't repeat) while factoring in new refill requests, as well. It's just simple math (a sales projection to meet supply and demand should not be that difficult to calculate for such an established, large-chain pharmacy). In short, instead of simply placing a refill request, I find myself having to 'baby' their insufficient system and follow through the many portals of their Matrix just to meet my medical needs. It's exasperating, time-consuming, and somewhat humiliating (as no one wants to be construed as a 'pill chaser' by virtue of the fact that he/she/they are wanting to ensure the timely refill of their medication). I would rather go with another pharmacy (even if it's located further out) than deal with this every month. read more

Slowest pharmacy this side of Antarctica. A seven day supply of basic amoxicillin took all day to prepare. Perhaps they're in the back with a flask and moldy slice of bread. read more

I am a little disappointed by the service. The lady did really bother to communicate. I did get a we're working on your order. Just basically ignored me the whole time. I was the only one at the counter and it took 25 minutes to get it done. read more

I go to Walgreens because I've had my prescriptions with them for several years without issue. So when we moved to the Tri cities of course i picked Walgreens. This particular Walgreens is dancing on my last nerve. The cashiers in store have been pleasant... But the pharmacy. Grr. I swear I feel like the staff completely ignores me, I can see you through the window! They have been rude and snippy, and one gal started to help me then sat the phone down and walked away, finally after 5 mins someone else came over to finish... Really! The only reason I've been using the drive thru it's because I have my dog with me and its 100+ out. Guess I'll need to start going in so I can get my point across! I'm so fed up I'm looking to transfer my prescriptions. The reason I did give 2 stars is the nice people in the store and my prescriptions have been filled same day without huge wait times. read more

I go to Walgreens because my sister works at one and her bonus depends on company business volume (plus this one is about a stone's throw from my house). Usually they're pretty good...no lines, they call when my prescription is ready, and you can order refills for pickup online. This last time, the computer somehow managed to eat my scrip, and they were telling me that it was my responsibility to call my doctor to get it resent. Didn't they screw up? Plus (believe me) pharmacists can get through to doctors faster than us mere mortals. Blah. read more

I've been in this Walgreens twice recently and there wasn't anyone at the front counter to help me. I had to track down an employee and they didn't seem capable of helping me or anyone else, for that matter. Poorest customer service that I've ever seen. read more

In a half hours time I had been seen, given meds, and out the door. I was heard by the doctor and medical assistant and was treated accordingly. Walked out the door knowing what was wrong and with everything needed to get better. Now to getting better! Very professional and fast and felt like I was being taken care of. read more

Ok as far as Walgreens go but it takes them 3 days to fill anything and they are not maintaining adequate stock as required by state law "WAC 246-869-150 Physical standards for pharmacies--Adequate stock." read more

The Gage Blvd. pharmacy is clueless on the needs of their prescription customers....I've never seen a cluster "you know what" of a business where people who are dependent on getting their medicine on time are given so much ridiculous run around. It's a clown show. Moved over to Rite-Aid. read more

Love the women that work there but the women pharmacist that works some Sunday mornings is so rude and no help at all. Avoid her!