I called this pharmacy to ask a question about one of my prescriptions. Someone picked up, did not speak, and placed me on hold. After a while of listening to hold music, the phone rang again, and I was unceremoniously placed back on hold without anyone speaking to me. This happened 8 TIMES IN A ROW before someone finally came on the line. So basically, I sat on hold for 30 minutes just to ask a question that took 30 seconds to answer. read more

Farhana took my passport photo and was extremely helpful!!! Great employee. Every other Walgreens I went to could not help me.

Make sure you look at pharmacy out on drive thru window subject to change . On google maps it's open until 10 pm , on phone recording at 8 pm when they actually are open until 7 pm . read more

I'm not sure why this particular Walgreens is scored low on Yelp. I went around 9pm on a Saturday. It was pretty empty and everything was stocked. I was killing some time before meeting friends. So went through every aisle. It seemed very cleaned, stocked and the staff was friendly. One asked if I needed anything and I told them I just killing time. I had a great chat with my cashier because I ended up spending $100 on a time killing trip. I only gave them 4 stars because the re was customers in the front not wearing mask. That didn't bother me but the fact the sign says mandatory I would like for establishments to abide by that. The customers removed themselves after my harsh glare at them. They came back in with mask on. A pretty convenient Walgreens on 79. read more

Walgreens - Outside of Walgreens - Drugstores Near Me - Round Rock, Texas

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The actual store is fine, very friendly and helpful. The pharmacy is another story. They never have my RX ready even after receiving the text to come pick it up. I have come to this location 3 different times now for the same medication and it's STILL not ready. Who runs this pharmacy?! It's so unorganized. I am so tired of being told to come back at a certain time and when I arrive they tell me to come back another time. It is outrageous. read more

Pharmacy doesn't seem to know what they're doing. I came in twice for 2 administrations of a vaccine, and both times they ran my insurance and told me that it wasn't covered. It is preventative care; never should I have to pay out of pocket when I have insurance. I don't know if the staff is just incompetent, or if something is wrong with their system. I went over to HEB RediClinic, and they took my insurance, no problem. If you need immunizations, save yourself some anxiety and go past this Walgreens to the HEB down the road. They actually know what to do. read more

I went to this Walgreens on Palm Valley several days ago to get a pneumonia shot. The pharmacist gave the shot too up high on my arm, next to my shoulder. I screamed and screamed loudly in pain in the store. It was excruciating, like a knife being driven into me. The shot caused a shoulder injury that I'm continuing to deal with days after the shot. When vaccines are given too high on the arm it can cause serious, prolonged shoulder injuries that may also require shoulder surgery. The medical condition is called "shoulder injury related to vaccine administration" and is also known as SIRVA. I was in terrible pain the night of the shot and the next morning. My arm was frozen when I woke up the day after the shot and I could barely move it. I had to make an emergency visit to an orthopedic doctor that day. The doctor told me the shot was so high up (the bandaid the pharmacist put on was still in place) that it could have gone into my rotator cuff. The doctor suggested I have an MRI. When I called Walgreens to report this, I was told the young pharmacist was a floater and was not an employee of the store. I was told by the Walgreens store manager that someone overseeing healthcare for Walgreens would call me back about the injury. Several days later, no one from Walgreens has called me back, indicating Walgreens doesn't seem to care when its pharmacist injures someone. I don't know what's ahead for me regarding my injury from getting the vaccine at the wrong location on my arm. Several days after the shot my arm and shoulder are still bothering me and I cannot fully raise my arm and my lower arm is still throbbing. I'm seeing one of Austin's top shoulder surgeons next week. I will never go to another drug store pharmacy to get a vaccine. Before this happened, I didn't know you could get a serious shoulder injury from a vaccine being given in the wrong location on the arm. From now on, I'll be sure to get all future vaccines at a hospital pharmacy that provides vaccine shots by a hospital pharmacist. read more

Went through the pharmacy drive thru and it was very pleasant. Wendy helped me out and I had an insurance dilemma but she sorted it out and was very nice. Pharmacies aren't fast people. Stuff happens. Everyone has different insurance and there are a million different pills out there so give these people a break. read more

I was in Walgreen towards the end of the night looking for a certain item. The team on staff that night did not disappoint. Stone the front cashier looked up the item for me. He found it but it wasn't on the floor. He called the manager on duty to assist. Marcela the manager on duty did not hesitate to search the stock room when she could have easily said it should be out in a few days. While she searched the stock room another employee Alyssa went through boxes and totes on the store floor. After countless minutes of searching and not giving up, Alyssa found what I was looking for. I was very impressed with the entire store team and their selfless search for one customer. Not only did they save me from going to other countless stores, they wouldn't let me leave until they found it. This will be my Walgreens from now on. My shopping experience that night was amazing and as long as Walgreens continue to hire employees like this, I will continue to shop at the Walgreen on Hwy 79! Thanks again! read more

I just want to thank Ms. Sandy she welcome me, and when I paid she was nice, she make sure that I entered my phone number for my points, and telling me about the survey. read more

I have left positive reviews on this store in the past but service has gone WAY DOWN. Pharmacy employees are rude and take too long. They made me wait in my car for 30 minutes and then rudely told me to drive around to come inside so they could verify my insurance that has not changed and that I have picked up for within the past week. Then when I got inside they were incredibly rude about having to call my insurance. Both employees I spoke to had a major attitude and will drive me to switch to CVS. read more

Dropped off my Rx on Sunday, July 2 for a Vitamin D refill. The tech said they have to fax the MD and they will text me if I sign up for the automatic texts. I did immediately and rec'd a confirmation text. The MD responded on the 3rd of July. I never got notified. I just stopped by, at 3:30 pm, today is the 6th. The MD denied, wants me to make a new appt. 1) When I asked the tech when notice arrived from the MD, he responded by saying "Dr. Mary". I said "not WHO...WHEN." He told me the 3rd. 2) I asked him why I wasn't notified. No answer. 3) I asked him who was working that night. He walked away in another direction and came back telling me "floaters" because they are short staffed. Then proceeded to tell me what a floater was. 4) I told him I know what a floater is, I just wanted to know who so I could reference it later. 5) I asked who the manager is, and he said she's not here right now. 6) I repeated the question and stated clearly that I wanted her name. He told me "Kasey" 7) I asked him why he wasn't answering my questions, and why was he answering questions that I did not ask him. He started talking while I was still talking and I said "you're not even listening now!" That's ridiculous. He put the phone down and walked away. Very poor customer service. Clearly this punk kid has a bad attitude and does not belong in that type of job. I went inside to talk with the store manager. This kid needs to shut his mouth and learn some manners. And someone should tell him he's not immune just because he's behind a sheet of glass. Next time, I record the transaction with the employees in the store. All the manager was willing to do was take my name and phone number for a follow up with the Rx manager. I'm escalating to corporate in case she decides to sweep it under the rug. But I'm still recording future transactions. That kid needs to be bitch slapped. read more

They seemed nice enough but wouldn't honor the GoodRX price. My doctor recommended it but this Walgreens pharmacy wouldn't honor it. If you're planning on using good RX go somewhere else. read more

Drive thru pharmacy very very slow . Don't get prescriptions filled here if you are in pain because it will literally take such a long time very understaffed . Costumer service isn't great either although the Asian boy is real nice fast and consistent read more

I've used this pharmacy Drive Thru 4 times so far in two months. Their response time is poor. I understanding waiting but I have to wait each and every time I've been there for over 15 minutes in my car. There are no other customers in the store waiting, no one but me is in the Drive thru. The male pharmacist has an uninviting disposition each time I've been there. He clearly sees me drive up, will not turn to acknowledge I'm waiting. After five minutes or so when I think he will help me, he tells me "someone will be with you shortly". I then wait about 10 minutes or more until someone else comes by to help me. It's never a warm welcome or any welcome with these people who work in the Pharmacy department. DEFINITELY LACKS the "welcome, we're glad you keep us in business". Unfortunately, I'm use them because of their location and convenience. read more

I am thankful for this convenient and clean store in my neighborhood. The people are lovely and all departments consistently provide good service. I've been going there for years - and will continue for years to come. read more

Went in at 6:45 on a Saturday evening for allergy medicine to find the pharmacy closed. Of course you can't get any of the good medicines of the shelf anymore so I'm out of luck. Not cool, Walgreens. Not cool. read more

I like this walgreen and the employees, they're always friendly, cashiers are always smiling the only con is they aren't open 24 hrs anymore... read more

Probably the worst Walgreens I've been to, regarding the pharmacy. The drive thru is always out of order. Got a call saying a prescription was ready for pick up, when I showed up 10 mins later I was told the pharmacy was shut down due to technical issues. Go to a different Walgreens or a CVS. read more

The pharmacy staff is very friendly, attentive, and greet me by name. They go out of their way to make sure I know everything I need to know about my meds. I was sad to leave the last Walgreens store, but have found consistent service here. Thanks! read more

Pharmacy manager Kasey was absolutely the most disrespectful person I have ever met customer service wise. She allowed her pharmacy technician to be disrespectful he is mouthing off saying "he isn't going to keep explaining this to her" meaning me and Kasey says to me "it's Sunday why are you acting this way" she allowed a tech to disrespect a customer and when I said I have gestational diabetes and I'm out of supplies she told me "it's life". Worst pharmacy manager ever I've been a Walgreens customer for years and even worked in Walgreens for years I spoke with my previous manager and have decided to escalate due to the terrible customer service in this pharmacy. If you live in this area you are better off going a few blocks down the street to the other location. They made the mistake and was running my prescriptions under incorrect insurance and acted as if it was my fault. Absolutely ridiculous if only recordings could be uploaded to Yelp so people could hear how "management" thinks they can talk to someone when no one is looking. read more

This is the rudest Walgreens I have been to. New to this area I went into my local Walgreens just to find the worst shift leader, Krystal , on duty.when the scanner would not scan a Walgreens coupon, she got out of control with me & she refused to give me a name of an actual store manger & left me there while she went to check the parking lot & gather carts. She also had the clerk , Tina,refuse to help me & was not allowed to give me a mangers name either. Instead she found it necessary to get loud & said she was in charge so it was what it was .Nice I didn't know shift leaders had that much authority. Disgusted with Walgreens,looks like I will be checking out my local CVS read more