The pharmacy helpers are rude and not helpful. I have been in there numerous times and their attitudes need to be adjusted. It's not that busy that they have to ignore a question or snap a "smart" answer. ( today 3/27 @ 2:30 pm) I would rather drive a few more miles than go back there. 9701 Watson is no longer my preferred location. read more

They have been absolutely terrible for many years, but my fault I keep coming back. No more after today. They are slow and obnoxiously rude. I am a super patient person, but they seem to have no comprehension that people needing medication are often sick or in pain. Their lax and obnoxious behavior is just absolutely uncalled for. read more

I have Rxs at this location, and the pharmacy will suddenly close without notice for days at a time. One new Rx could not be transferred to another Walgreens because it is a controlled substance and requires a pharmacist-to-pharmacist transfer. If there were a pharmacist, I wouldn't need it transferred. I have moved all my prescriptions away from Walgreens so I can get them on time. read more

I can't even give this place 1 star, the NEVER have all my scripts ready when I get there. Went there Monday and the said my script would be ready Tuesday 100%, so i waited till Thursday and it was not ready. They have a sign saying "please be do not yell at our employees, be patient" so basically the sign says we are slow and stupid but don't yell at us" As soon as my scripts run out i am going somewhere else. To say this place sucks is not even appropriate b/c there is no place worse than this pharmacy!!!!!!! They made me hit one star to post b/c they know everyone would do -10 stars if it was a choice. read more

This Walgreens is for the birds. Empty shelves, low staffing, apathetic employees, pharmacy always closes unexpectedly, pharmacists are often rude. It's so close to my home but I hate coming here. read more

Several times recently I have gone to Walgreens to pick up my prescription (during regular pharmacy hours) only to find that the pharmacy is suddenly closed. I then get a message about a half hour later letting me know that the pharmacy is closed. They should send the message as soon as they decide to close the pharmacy. So today I called to check, and the phone message says the pharmacy is still closed. So I called a different Walgreens to transfer my prescription, and she says my pharmacy *is* open. So I went there, and yes it is open and I was finally able to pick up my prescription. And now that I'm home, I just now got a message that my pharmacy is open again. read more

Well, after my day when I got home I decided to get my flu shot at a normal time of year when the flu is going around. I made an appointment at Walgreens and made sure to give them all my information online so that I could get in and get out. I got there and we were first in line, then the two ladies at the front of the pharmacy were extremely slow, and very dumb, as you know Walgreens is the worst drug company in the history of pharmaceuticals. read more

I placed two separate Mail-for-Me card orders on December 1, 2023. My first order was processed and shipped immediately. My second order was in production for ten days. December 11, the order status said canceled. I called customer service at 1-877-250-5823. Customer service said the reason for the cancelation was because the order "cannot be fulfilled." I asked which location was filling the order, and he told me Watson Road. I then called Watson Road and talked with a Manager. She told me the order was printed and sitting in the store. She did not know why the order was canceled. Since they were printed, I asked if she could go ahead and mail them for me, and she did not know what I was talking about. She did not understand I paid for Mail-for-Me cards and that the store was to mail the cards for me. She told me she was still new and would need to talk to her manager. December 12, I received a call from the Watson Road location that it was not possible to mail my Mail-for-Me cards and that I would need to come pick them up. I was at work, so my mother picked them up for me at 1:11p. When she went to pick up the cards, the envelopes had the "first class mail U.S. Postage Paid" stamp on them. These Mail-for-Me cards and envelopes sat in the Watson Road store for 10 days and all the employees had to do was stuff the envelopes and mail them for me - which is what I paid for. The Store Manager would not let my mother leave the store without paying for the cards because I had a "pending refund" due to the cancelation. My mother paid $83.69 for the cards which is MORE than the original cost ($78.62). I then called Walgreens Customer Service and explained the issue. Customer Service said they would pass this along and I would receive a call back from upper management. December 13, I received a call from the Watson Road Store Manager. She still had no explanation as to why the cards I ordered on December 1st were not mailed for me. The Walgreens Mail-for-Me FAQ page states "Mail-for-Me cards are sent via USPS with a typical delivery time of 2-5 days." Why on day 11 of these cards sitting in the store, was the order cancelled and why were they never mailed? The Manager could not answer these questions and insisted the issue was resolved because the cancelation triggered a refund. There was still no answer as to how or why the order was canceled. All she could tell me was it was canceled "on the internet." When my mother picked up the cards for me in-store on December 12, why was she charged MORE money ($83.69) than I originally paid ($78.62)? The Manager insisted she had to pay for them, without taking any accountability for the mistake or any offer to make this right. If the store did what they were supposed to, there would be no issue. Now I'm out an additional $5.07, have still not received the $78.62 refund, and I've wasted several hours of my life I can't get back. Not to mention the added stress from using a service that was supposed to save me time by not having to pick up, address, stamp, and mail these cards! read more

I am updating my review specifically because of this location's pharmacy department. Recent events have made me want to give this place the 5-star bump it truly deserves. In the past few months, I've been laden with illness and the most recent required surgery. Where am I going with this? This particular location's pharmacy has been so outstanding, very professional, fast, and made things right for me! I came in and was charged 3 times for a controlled medication you can't even legally obtain the quantity I was charged for in one day. I was feeling quite awful and it did not register I just paid over $60 for purchases that cost $15, $8, and $5. The next day, I called them and informed the pharmacist of the mishap then was told to come in with my receipt which I immediately did. The store manager was telling the pharmacist that there cannot be a refund due to the nature of the product. She then insisted that the store manager finds a way to give me back my money (over $30!) since no medications were actually purchased. I was quite impressed with her persistence. I waited for a while and ended up getting my money back. The second time, I had just gotten back from my surgery and needed my pain medication. We dropped off the prescription in the drive-thru window, came home for a couple of minutes and when we came back to the drive-thru, it was ready (about 20 minutes, I live really close)! I was in quite a bit of pain and appreciated the quick service I got at their pharmacy without having to get out of the car. Had I gone elsewhere, I'm sure I would have waited over an hour and still stand in line for 20 minutes or more for my pain meds. This is definitely now my go-to pharmacy. read more

I brought in my phone to try to print photos at the photo center (I can do this at CVS, but today, my local CVS's photo computer wasn't working). The USB cables wouldn't fit into my phone. The harried woman working the photo area (her nametag read Karen) was trying to deal with someone on the phone and came close to snapping at another customer who came to the counter. "If you're checking out, you can go over there." Customer: "No, I got a text that my prints were ready." "Well, you'll have to wait. I'm on the phone." That call took a good five minutes, then she waited on the woman with the prints, then asked me if I needed help. I held up the USB cable and said "Yes, neither of these"--and that's as far as I got. "You can't print pictures off of that." I said, "That's odd. You can at CVS." "Well, we're not CVS." She turned her back and went into the next room. You're darned right you're not, and I won't be back. read more

They have the nicest workers I have ever seen at a Walgreens! Is the blonde lady works in cosmetics. What a sweetheart! they also have extra additional coupons on top of their sales that they keep at the cosmetics desk to give out to customers! Not to mention that place is super clean in comparison to any other. read more

Walgreens - a dog laying on a bed - Drugstores Near Me - Saint Louis, Missouri

Walgreens once again rates a 1 star for their outstanding non-customer service. I have refused to come here because of this, but was forced to use Walgreens due to a rebate on a med only they were offering. Waiting in the drive through 12 minutes with no acknowledgement that you are there while the technician is working on the computer right there..uncalled for. Turning in all of the appropriate paperwork for the prescription (especially the rebate card for this med) only to be charged $89.xx. When I asked about the rebate card I submitted..got the blank stare. How about the technician saying yea to questions and not yes (sorry gripe of mine). I can go on and on about how poor this pharmacy is, what I don't understand is how Walgreens lets this keep happening. read more

I recently had to switch back to Walgreens from CVS because my insurance changed. I MISS MY CVS. This pharmacy is a nightmare. No matter how many people are waiting in line, there is never more than one cashier and it always seems chaotic. There is a large retired community in Crestwood, and this pharmacy is filled with elderly people tying up the line DURING RUSH HOUR when they could literally come in at any other time. One lady tied up the pharmacist, asking questions for over 10 minutes with a line of angry people behind her. FUN. read more

Clean and pleasant employees. They always have what I need and kind to couponing folks.

I have been going to the pharmacy at Walgreens in Crestwood for years, even though my wife gave up on it a long time ago. I like to keep the tax money within the community that I live. But today will be the last day that I ever use their pharmacy. I have given them several chances. Their pharmacy is unacceptable. They NEVER had my prescriptions ready and they were supposed to be on auto refill. Or they had filled prescriptions that shouldn't have been filled. You pull up to the drive thru, keeping your fingers crossed, that you will be to get out in a timely manner, but no, it is always a delay with a customer being upset in front of me or a delay or issue with my order. So obviously I am not the only one that has a problem with this pharmacy. It's a shame that I have to go to another Walgreens, only for convenience, that is not in my school district. read more

This is the worst Walgreens I have ever been to. They have the most ill-mannered manager (short,skinny, blonde woman) who needs to learn how to speak and approach people. She is so mean it's ridiculous and frankly I don't understand how she is a manger. This woman should not have a position in customer service, she should just stay in the back. I will never shop at this Walgreens again. read more