Prescriptions not ready - they closed early last night showed up this morning. Still not ready. - 30 minutes later still standing in line still not ready! They've gone from the best place to pick up a prescription to the very, very, very worst!!! Absolutely no excuse! read more

Omg. Too much to text. Not enough help. Waited easily 15 mins for someone to open a lipstick case. Second time I've challenged what was rung up vs. the shelf price. Each time not one, but two workers had to walk to see it for themselves, and they still got it wrong. Never, ever, ever am I going there again, and you shouldn't either. -5 stars read more

If you're wondering why Walgreens is failing, my experience today says it all. I had a prescription called in at 11 a.m. and by 1 p.m. I called to check. After sitting on hold for 40 minutes, I was told it would be ready by 2:30. Come 4 p.m., nothing. I called again, only to be left on hold for an hour before the call was disconnected. This level of "service" is beyond unacceptable. It's not just inconvenient -- it's downright pathetic. Patients shouldn't have to chase down their own medication or waste hours listening to hold music. Walgreens has clearly forgotten what customer care even looks like, and it shows. No urgency, no accountability, no respect for people's time. This is exactly why customers are walking away and the company is spiraling. Save yourself the frustration -- go literally anywhere else. read more

Booked appt for vaccines You are given ten minute slots. I arrived ten minutes early and checked in online. I waited 40 minutes to be given vaccines. Why have appts? Why have them ten minutes? I did everything right and was chastised for complaining about how long it took and rude they were. Walgreens pharmacy is a joke!! read more

This particularly filthy Walgreens location offers the least helpful employees, long waits, and a general air of not caring. Especially if it's for the pharmacy or photo dept, I'd recommend going elsewhere read more

Wide selection, reasonable prices, friendly staff. Pharmacy is well stocked. They fill prescriptions quickly. Convenient locations and open late. read more

The pharmacy staff was fantastic and assisted me when my insurance coverage failed to provide the necessary info.

Everything. Their app with perscription refills is always wrong. I have gone weeks because the refills were mot accurate. They say they are working on perscriptions for days or even weeks .To call is a joke. The auto info tells nothing and the real workers never answer the phone. If you go to the pharmacy you wait in lines. They don't have enough help. They are continually out of drugs. Too Bad. They don't care. I have been a customer for years ad I am switchingto somewhere else. It is very poorly runO feel sorry for the employees and the customers.They didnt havean antibiotic for days...so I got sicker. They had it. But it must have been too hard to count the pills and put them in a bottle. read more

This location used to provide a medication disposal box. They no longer provide this service.

The pharmacy is terrible! I've had a prescription sitting there for days to be filled. When I went in for pick up I was told that multiple people called in sick and there is over 400 prescriptions to fill? How is that possible and why follow that up by saying it would be ready in a couple hours? That was yesterday and they still refuse to help me read more

In town for medical reasons. Stopped to get some essentials. Wife shopping and I had to use the restroom. CLOSED! Asked the young guy at the photo counter. "Sorry, employees only. There are other businesses close by." Across the parking lot and barely made it to KFC. Returning for my wife still shopping I found that guy again and asked for the manager who wasn't there. Assistant, not there either. Apparently he was in charge sort of. Told him he was doing "a fine job". Found my wife and we left everything right where she was. Refuse to buy anything there. Walgreens where we live treats its customers with a little respect. read more

I've lived in 5 cities over a decade and have always used Walgreens. This Walgreens pharmacy is the worst experience I've ever had at any pharmacy in my life. My doctor sends them a pecription and I have to call them multiple times over two weeks before they even fill it. They keep saying they will fill it by the end of the day and they don't. Customer service is terrible. I am no longer using Walgreens. read more

The girl in the photo department was very rude and not very helpful. I would recommend another Walgreens

Pharmacy is horrible! it is taking at least a week now for refills, you can never reach them on the phone, I have been on hold now for 1/2 hour. Last time this happened the pharmacist was rude, and the funny thing is the message was for me to call them. I am just waiting on final refills and then looking at the Walmart Pharmacy for better service. Draper Parkway store. read more

Pharmacy is closed due to lack of a pharmacist or power outage. You name it and they have a reason to close. Transfer your meds to a real pharmacy read more

Do you enjoy waiting 45 minutes in the drive-thru for a prescription refill that you received a phone call confirmation was available for pick-up just to be told they will complete this for you "after my lunch break." Yeah, no. I don't either. This is the worst Walgreens location and the pharmacy staff are incompetent, rude and unreasonable. They also lied to my face about when my last refill was just to say they won't start it until after lunch. Lying is unacceptable. I wouldn't trust this location to fill an order for toilet paper. Go to the one on 2100 south, they're so much better, kind staff and intelligent human beings. Avoid this location like the plague. This location is smelly and unclean. read more

I placed an order for delivery through the app to get medicine and food delivered when I was sick. I placed the order at 5am, and it said it would be delivered between 8-10. At 1PM, still no delivery. Called the store's customer service, and was on hold for a very long time. Eventually had to call headquarters and get them to cancel the order. I ordered a total of 5 things and live down the street from the location... there is really no reason why the delivery should take over 8 hours. read more

Worst Walgreen's ever. The staff I've talked with (multiple times, different staff) don't have answers to any of the questions I've asked, haven't offered to get answers, & seem to go out of their way to communicate that they don't really care about customers. They seem to view customers as an unwelcome interruption to their day. Suggest if you want to shop Walgreen's, find another store!! read more

This location is fucked. The pharmacy fucks up my (daily) meds *every time I pick up* and it's always a full 3 day process for something that used to take literally 10 minutes. Today I was on hold for over and hour before they answered and then immediately hung up on me when I said hello. Didn't even have a conversation, no clue why they hung up other than to fuck around. I've been trying to get my meds all day and I can't. What the actual fuck. Inside is a nightmare. Basically every other product is always on the floor. Seems like a nice metaphor for how the pharmacy is run. Seriously fuck this place so hard. Jokes on them ig though--if they're not gonna fill my mood stabilizers they're gonna be the ones to face my unstable mood read more

They put up a "temporary closed" sign due to "power outage" sign when they don't want to open in the morning. The last three times I have gone by anyway. read more

Rude manager, I believe he just didn't want to help me with my return. He said that the phone number I entered was not linked to the purchase, which is impossible because I've had this phone number for over 20 years. I just took my receipt my items and said that I would go to my regular store, he sarcastically said have a nice day and I said you as well. Please make sure you treat your other customers better than you treated me. Note, I have been in this location before when I've been in the downtown area. It's great that they hire people of all ages, however the cashier that help me today and in the past is extremely slow, and the manager needs to go back to a customer service course. read more

Worst pharmacy I've ever had to deal with. My husband has been trying to get his prescription filled for 3 months! They send messages that it's ready, but when he goes to the website to pay, it says it's not ready. He's gone i twice to pick it up and both times they told him that his insurance wouldn't approve payment. He also took a coupon, from this exact store, in for five dollars off for his med that was listed on the coupon and they refused to take it. Many times he has tried to call during their open hours and their phone message says they are closed. AVOID THIS PHARMACY AT ALL COSTS!!!!!! I would give it -5 stars if I could. read more

Mr. Phil Sandoval the front of your store looks pretty disgusting. There's trash everywhere it looks like you need to pressure spray the front of the store. This is a pretty bad store for a Walgreens at least the outer appearance. This Issue should be brought up to your regional manager. Thanks read more

Walgreens - Trash in front of the store. - Drugstores Near Me - Salt Lake City, Utah

This store was out of control today. Shelves were empty & untidy. I went there for pharmacy services. Pharmacy was seriously understaffed. It was also very untidy & even dirty. Weeks worth of dust on counters & computers. Even though pharmacy staff seemed stressed & were moving fast, they were all very pleasant. But I won't be going back to this store. I understand that many businesses are understaffed now, but you don't want to see your pharmacy in a mess. read more

I'm a poor college student, and had to get a surprise root canal complete with needed antibiotics To prevent infection. Naturally, dropping $94 for a antibiotic without medical insurance was really stressful for me. I called and asked the pharmacist manager if there was a generic for my antibiotic, and he told me to download an app that helped me get my prescription for an affordable price. It made my day. This place is super nice. Other people also asked me if I needed help while I was waiting. So helpful! Best staff. read more

I went into this Walgreens with a written prescription for hydrocodone. It was 7 PM on a Saturday. The pharmacy was closed. This pharmacy has my insurance information on file, so I asked if I could simply go to a different Walgreens. I was told that they can't transfer a prescription if it's a controlled substance. Fine, but it was a new prescription. There was nothing to transfer. I wasn't picking up a refill. I pressed for better information, since she was basically telling me I had no option but to come back in the morning. For a new prescription? She merely repeated her exact words as if I hadn't heard her. The person I talked to apparently assumed that I was trying to get a refill, and she didn't bother to clarify this, instead choosing to speak to me as if I'm just a blithering idiot with an unreasonable request. I don't mind going to a different location to get what I need if the pharmacy is closed. But it's extremely frustrating to not be able to get useful information and then have someone talk down to me like this. I've spent the day in the Emergency Room. I'm in terrible pain. I need someone to help me get my medication, that's all. I went to the Walgreens in Sugarhouse. There wasn't an issue. There was nothing to transfer. It would have been a simple thing to find out exactly what I needed and just send me in the right direction. Walgreens, you lost a customer. There are other pharmacies in the area that are open during daylight hours and they don't talk to me like I'm asking for something unreasonable. read more

Really clean and organized. Friendly employees. Shopped early early in the AM when no one else was here - nice! read more

Walgreens - the aisle of a grocery store - Drugstores Near Me - Salt Lake City, Utah

I get my perscription filled here, otherwise I honestly wouldn't set foot in the store. Not because it's particularly awful, just that they basically have the same stuff you could get anywhere but seem all right charging 35% more for it. Okay, box theatre candy. Sometimes a good deal at Walgreens. I've never had a poor experience with the pharmacy. I swoop into the drive through, wait maybe 5-10 minutes, and I'm out with my meds lickity split. I did have to call them once, and they were pretty snappy about fixing my issue. read more

Walgreens - Hit the drive through pharmacy; same or even shorter wait than inside. - Drugstores Near Me - Salt Lake City, Utah

I will never shop at Walgreens again because of this Walgreens. What air are they breathing thinking it's okay to treat customers like the scum of the earth? I've never been treated so poorly. There is never anyone at the photo section and I was in a hurry so I went behind the desk to get my pictures and the employee acted like I killed his first born son. The quality isn't even close to fedex and it's more expensive read more

This was a really great Walgreens. It is conveniently located near downtown Salt Lake City and after spending hours searching for my hair dye, this was the ONLY place that had the right brand and color! YIPEE! The gal behind the desk was very helpful and signed me up for the free rewards program so that I could get the discount right then & there! So happy I know where to get my hair color when I am back home for the holidays! read more

The pharmacy is understaffed and inefficient. If you go to this pharmacy, be prepared to spend some time sitting around.

I came here at 4:30pm October 7, Sunday. There was a woman stocking with a stock cart. I was in hair dye section. She could obviously see, that the cart was in my way, but did nothing. Gave me plenty of judgemental looks to. I don't think I should have to ask. I also didn't want to be the kind of person that just moved it. I left frustrated. Customer Service lacking. read more

Love this store! They are always so helpful! It has to be difficult working downtown, especially with the theft issue! They handle it very well and I encourage everyone to be patient as the cashier "being slow" is not deserving of a one star review hahaha read more

Do not go here for passport photos. They use an old junky camera that takes terrible photos and charge $15 for the pleasure. I saw costco charges $5. read more

I stopped by this Walgreens to pick up a prescription. While I was waiting, two people approached the counter who seemed to be trying to get their prescription for free, rather than pay their copay. They were trying every trick in the book to bully the staff into letting them have their way. I was really impressed with how the entire team remained cool, collected, and respectful during the entire situation. They did everything in their power to work with the two customers, who eventually decided to go elsewhere. During this, the staff completed my order, and privately pulled me aside to a separate window to complete my transaction, which made me feel secure despite the potentially delicate predicament taking place at the other window. Bravo to the pharmacy staff. read more

It seems like Walgreens is always short staffed and it always takes ages for someone to even acknowledge my existence even when they are not busy. This is not a one time occurrence, it is every single time I come here. Would not recommend. read more

The employees are nice but Walgreens really needs to get rid of their automated phone process for prescription refills. I was told they'd have them ready 1:15 and It's currently 2:10 and they still don't have them ready. read more

This is a review for the photo department. I ordered online, and although there were a couple hiccups, in the end they corrected the mistakes. They were polite and understanding of my frustration, and they offered solutions to the problem. The quality of the prints was good, too, so I was satisfied in the end. read more

Oh Walgreens. You're unflinching consistency of crazy patrons nationwide is truly applaudable. This Walgreens is no exception. It's the pharmacy and basically "what can I waste my money on" section of the grocery store all in one. Is this where the addicts get their sudafed? You decide. I am still going here for nail polish remover, red vines, and other fabulous "as seen on tv" items. read more

More than once I have been here after 7 am when they should be open, but they weren't. That is not great customer service if you ask me... The employees are generally friendly and helpful, but if I need to run to the drug store in the morning before heading to work, I shouldn't be worried about if the opener made it in on time or not. Once I was there at 8:15 and they hadn't opened yet! Yikes! read more