This Walgreens has a great pharmacy and the staff is always so kind to me. They have a nice snack selection as well

I really like this Walgreens, it's clean and well stocked, and everyone there is highly professional. The problem I have is with the online website. When I log on to check the status of a prescription it's always completely different than what the website represents. The website will say that a medication is under review, while, when I call the pharmacy they tell me it's ready to go. I don't think I have ever been able to get the exact up-to-date information I needed from the website, ever, once. I really hope they will rectify this problem. Otherwise they are a great drugstore and a great pharmacy. read more

Walgreens - Same completely open checkout station from another store. - Drugstores Near Me - San Francisco, California

Had the most horrifying experience trying to get something as simple as a passport photo. I came in, and the employee with a shaved head, Benson, announced that he couldn't take my photo because the only computer where it could be printed was being used by a customer who had been on it for over an hour. I asked if the customer could be asked to move since he'd already been there for so long and all I needed was five seconds to print a passport photo. Benson said no. The customer was an elderly man looking at a picture of a bird, while I was trying to get my passport renewed so I don't get deported. What an absolute joke. I asked to speak to the manager, who seemed completely unaware that they only had one working computer. Why was this a surprise? Had they simply made peace with having only one functional computer? Nobody could take any steps to figure out how to fix the other one? What kind of store is this? The only reason I chose this location specifically was because, after researching, I learned it has its own dedicated photo section. Of all Walgreens locations, this one should be making sure its equipment is actually working. The manager told Benson to take my picture. He took ONE SINGLE PHOTO and wanted to stop right there. This is a picture that's going to be on my passport for the next ten years. I can't get at least a couple taken so I can compare them? After I asked for another photo, he muttered under his breath, "stupid b*tch." Yep. That's all it took for him to call a customer a "stupid b*tch" -- having to press a button one more time. The horror. The fact that he felt comfortable mumbling that to me while standing just inches from my face, with his manager only a few steps away, tells me everything I need to know about the management. If he's that comfortable saying something so extremely offensive and inappropriate, there is clearly a lack of accountability. I absolutely called him out on it. Are you serious? He immediately started denying it like an immature person who couldn't take accountability for his own actions. I'm a violinist- my hearing is impeccable. Don't even try that argument with me. The manager ended up taking my picture after he got me upset, and now my face looks angry. I'll have to get another passport photo somewhere that doesn't call customers "stupid b*tches" for asking to renew their passport. She didn't seem interested in addressing his behavior at all. He simply walked away as if nothing had happened. Absolutely disgusted. DO NOT GO THERE. read more

PHARMACY REVIEW: Pharmacist Rose and her team helped my family member with a really complicated prescription issue which involved needing to contact the drug manufacturer over the span of several months. Rose even called us several times to update us as she worked hard to followup on the issue. The other pharmacist even stayed on hold for more than an hour with the manufacturer to get it resolved. If it wasn't for Rose and her team, we wouldn't have been able to get the medicine we needed when there was a manufacturer problem with the box we got. Thank you Rose and Walgreens Pharmacy. You guys have a hard and thankless job so I wanted to give you a shout out! read more

Pharmacy change their lunch break on Sunday within one week. It went from 1:30 pm to 2:00pm to 1:30 pm to 2:30 pm. I took a picture last week. I didn't take a picture this week since I waited 40 min and then went to ask cashier at the front. I lost my place in line. Oh well. The Geary and 17th Ave closed permanently today. Originally i went to 9th Ave and Clement. They closed. I guess Walgreen can do anything they like. We are at their mercy. read more

the Walgreens on 9th ave close by my house closed so we drove all the way to 40th Geary for passport photos. The cashier Penny provided exceptional and friendly service. She went above and beyond. We will definitely come back to this store. read more

Rose is an excellent customer service pharmacist, got my vaccination, very fast and efficient! Answers all of my concern. read more

Very understanding and empathetic staff/pharmacists (relative to almost every other pharmacy I've dealt with at least), very on top of ordering prescriptions when they run out of stock, and very communicative. Overall, the best pharmacy I've been to in San Francisco--and I bounced around a fair amount when I first moved here 5 years ago. read more

I was surprised how friendly the employees were, what with it being a Walgreens in today's climate AND with how gross the surrounding area is, LOL. Keep up the good attitudes, guys! ;-) read more

Store is clean , well stocked , and have only noticed one service error that was corrected. To get value sign up for rewards and coupons . Also easy parking , if not seeing a space in front there should be one behind the store. read more

The store is small and basic, but it does have everything you need! Something that stood out when we went, was that while we were waiting in line there was a lady who was giving the cashier a REALLY hard time. She kept on telling him that he was being rude to her (he certainly was not) and escalated her attitude. He stayed calm and collected the whole time. I was pretty impressed. All in all a solid store. read more

Best pharmacy in the city. I have no idea what the other reviews are referring to. The pharmacy staff is so efficient and professional. They're doing a great job. read more

Hopeless . . . I have been going to this location for years. I know retailers generally and pharmacies in particular have had a tough time in SF, but this appears to be hopeless. The store experience is bad enough with everything locked up and the problem "customers" flooding through the store. My last straw was the pharmacy, where they a) didn't fill my prescription for over a week, and didn't contact me with the reason, and b) didn't pick up the phone on three separate occasions where I waited on hold 15 mins+ each time. I don't like getting things online when I can avoid it but I'm giving up on this store and despite the best efforts of the staff don't think they deserve to survive given how terrible the experience is. read more

Of all the Walgreens in San Francisco, the Point Lobos location has been my favorite pharmacy/photo lab for the past 4 decades. There is something about this particular Walgreens that brings back many fond memories, especially the smell of the store which reminds me of the pharmacies in the 80's. I will continue to shop here until it ceases to exist, which I hope will be a long time from now. Thank you for staying open through this tough economic period. read more

The pharmacy team is awesome.... they are friendly and informative. Danny at the pharmacy front does a great job in getting the line moving and handling all the prescriptions that come in. He remembers peoples' names and does a good job in greeting them. The main cashiers at the front are not as efficient and speedy in their transactions. Even with 2 cashiers, the is a line and its not unheard of waiting 10 minutes. The shelves are well stocked and the inside of the store is clean. The outside of the store is a whole other story. The sidewalk and area around the store is filthy and trash is everywhere. Today there were 2 homeless men sleeping/passed out at the front of the store. There was also a makeshift encampment on the side of the store. The restrooms are currently closed due to Covid. read more

What strange days we live in now in this wearing old, new normal. If it wasn't out of just sheer necessity was my reason for evening stopping. There are literally no other options around open. It appears to be nearly one out of ten businesses closed around this drug store? This building feels like a fallout bunker during a pandemic, upon entering. I was able to secure the precious bottles of water needed to continue my journey at a fair price. Through metered spacing and behind plexiglass partitions, the man from the other side of the counter - with gloved hand and a weary eye with covered face took my money. Retrieving my change even more awkward. Back out through the glass barriers into the light, on my journey once more. 3 Stars - it was open and had what I needed, and served its purpose 00705 read more

Love my local Walgreens for over 20 years!! They struggle with people stealing alcohol and pan handlers and the pharmacy is wonderful and personable except when they are short handed and someone new is nervous while learning Keep up the great customer service read more

So if you are looking for the best stocked Walgreens... this isn't it. If you're looking for a store that opens before 8am... this isn't it. If you'd like to never wait in a line... sorry, afraid not That said: The team who works this store is a nice group of folks. 42nd and Point Lobos is out at the end of the line. The options this far out are few. So, for our neighborhood this is a necessity. Getting to see familiar faces every day is nice. If you are driving, they do have dedicated parking outside. It's also very close to the VA Hospital if a quick stop is needed. They are open fairly late during the week. I wish they'd open earlier than 8am. read more

Walgreens - Message? - Drugstores Near Me - San Francisco, California

When I walked in here it felt like the twilight zone. Everything and everyone literally moved in s l o w motion. I wanted to make a quick purchase- one bottle of water. It took me 15 minutes to get out if that store. I think of myself as a person with plenty of patience but when there is one cashier ringing and a line of 4 people, please call for assistance. I waited. Patiently. Behind 2 people in front of me who apparently were stocking up for the next pandemic. Curse me for being thirsty! read more

Absolutely atrocious service from Vera at the pharmacy. Made a simple prescription order difficult with rudeness and bizarre condescending "customer service from Hell's pharmacy" tone. Moments like this make options online more feasible it is ashame as it is nice to have physical stores and good customer service. read more

I don't know what happened to the customer service here but they need to train their staff on basic service. For years I've gone to different Walgreens to cash in my Commuter Check for a clipper muni and spare change for Bart. My company issues one check to me. I tell the clerk to split the check into two cards - muni and cash credit for BART. The clerk always did the math and loaded the cards accordingly. Today, I go into this store and asked the asian middle aged grumpy lady (with dry overly processed hair - she looks like she has split ends) to do the above. She goes "what's the balance?" First I misunderstood her to mean what's the balance on my cash clipper so I repeat my request. She goes what's the balance of the check? You're suppose to do the math. Well lady that's news to me because every clerk in every Walgreens, yes including this one, just whips out the calculator and figures it out themselves. So I had to whip out my phone to do her job. I should have just said any random number to get her in trouble for overfilling my clipper. Lady you have to learn how to do your job. Walgreens why did you hire this lazy grumpy mess? That's not how customer service is. If I have to do your job, why do we need you? read more

Waipahu location on Farrington Highway was sooo terrible. if you're feeling terrible and need a covid test, do NOT come here. The email confirmation says to go into the pharmacy and check in only to wait about 10 minutes for a clerk to acknowledge you after saying "hellloooooo???". You will then be told how wrong you are for following the email directions by two clerks (suddenly two clerks were available) and go to the pharmacy drive thru for testing where I waited over 15 minutes to actually get acknowledged to wait another 15 minutes. As a healthcare provider, I will not and do not recommend anyone come here. Very unprofessional, appears that staff need reorientation on Covid testing and/or are lazy. Awful awful service. read more

Thank you Walgreens for having a high pressure hose and a generator wake my wife, my baby and I up at 6am. I thought someone was stealing a catalytic converter only to find it was someone watering the sidewalk. read more

Walgreens - Thanks for waking me, my wife, and the baby up at 5am with a generator to you can water the sidewalk. - Drugstores Near Me - San Francisco, California

Asked the manager Dennis for help to locate the Zicam nasal spray.. when I asked the first time he straight up ignored me. I had to ask another 2 time when he finally helped me he just told me "it's over there." I responded back if I knew where over there is I wouldn't have been asking for help. I spent another 15 mins looking for the item while he was doing his own thing. Worst customer service I ever had in walgreens. read more

The pharmacy team knows how to help those who may need extra help! It's nice to see a team that knows what's important.

I hurt my knee this weekend so I went in to this Walgreens to get a compression band. The shelf was empty so I asked the employee at the register if she could check her computer to see if they had any inventory. She told me to go back and look again even though I told her they were out. I politely asked again if she could just simply check the computer. She said she would call for someone to assist me. I waited almost 10 minutes and no one came. Finally, I asked a pharmacy technician who was there if they had inventory and he told me to ask the woman at the register because they're the ones who manage inventory. I went back and there were at least 15 people in line and the other item that the woman was holding for me was tossed aside. I just walked out. I've been going to this Walgreens since they opened decades ago. I've never been treated this way. read more

if you want to place an online order at the speed of light, you are here))) everything is fast, twice there were practically no people here, I also like the fact that there is always an employee here who will tell you and help you, this is an important point, because usually in pharmacies only have cashiers who are always busy with customers. read more

The photo dept. at the Point Lobos Walgreens could really use some coaching/sensitivity training considering its proximity to the VA Hospital. Many visiting family members will try to have reprints made of their loved ones to take to them in the hospital or for use later and it's not uncommon to overhear conflicts taking place between the photo staff and customers while standing in line to check out. I know this because Mom and I have been regular customers here for many years. I would rate this Walgreens location as follows: Located 1 block from the VA Hospital- 5 stars Store Layout - 4 stars Selection//Merchandising- 4 stars Narrow parking spaces in front with faded dividing lines- 1 star Pharmacy- 3 stars Photo Dept.- 1 star I needed to have an 8x10 for the printing of my Mom's obituary and her memorial brochure. My awesome friend Steve was able to Photoshop a favorite older pic of Mom to make it look up-to-date and expertly refined. Since Mom worked for the US Government, I also had to run up to the VA for some paperwork so I emailed the photo to this Walgreens so I could pick it up along the way. 10 minutes after sending the pic, some guy calls me... "This is the Point Lobos Walgreens photo department. We can't process your order." "Why?" "This is a recent professional portrait and duplicating it would be a copyright infringement [Damn, Steve-O, you do good work]." "It's actually an older pic of my Mom that we doctored up for her obituary and memorial. I can show you the originals when I come by." "Look Sir, I'm trained in this and I know a new professional portrait when I see one. You can tell just by looking at the background [sorry dude, but it was computer generated]." So I guess being a photo clerk at a Walgreens is all one needs to qualify for a job as an Art Director. Why go to school? I then said, "What part of obituary and memorial is not coming through? It's not a wedding, winter ball, prom, or grad pic that we are trying to mass duplicate so we can stiff the photo company. It's of a 70-year-old woman and we only need 1 pic!" (I mean, come on, do you really think I'd trust a Walgreens with any professional photography work?) "Sorry, you're mistaken and this order has been cancelled." Click. Thanks a lot Point Lobos Walgreens for helping to make this incredibly painful time in our lives even more difficult! Well, not really, because all I did next was email the pic to a different Walgreens location and, 17 minutes later I had my 8x10! Any negative experiences at this Walgreens location should therefore be directed to their company's Head Corporate Office- 200 Wilmot Road Deerfield, IL 60015 (847) 914-2500 read more

This place saved me yesterday. I was suffering from a major headache to due my advil wearing off from the morning. (due to a nasty hangover) and the day was still young and Valentines dinner was about to happen. Can't have a headache for Valentines dinner! Lo' and behold this place showed up on the yelpdar! Walgreens to the rescue! They had exactly what I needed and more. Some water, advil, and a jumbo sized reece's peanut butter cup later, I was a new man ready to face what Valentine's Day had in store for me. They also have a lot of parking in the back, so if you're freaking out and think you won't find parking, just pop around the corner for a wonderful surprise. Almost every slot was empty! Perfecto! So if you're in a dire place and need something, there will always be a Walgreens to the rescue! Just like this one was for me! read more

The middle age Asian clerk is very helpful and very fast. She knows her job. She gets our packages at the Fed Ex section and she signed us up for the Walgreens credit card. I returned to the store to try to return candy and she was right, if I did that it will cancel out my cash rewards I earned. I came back another day, she wasn't there to return the candy. Later on customer service told me I needed to purchase an item with the credit card to reinstate my rewards and I had 45 days to do it. I charged on my credit card and my rewards were reinstated. In the beginning I felt she was a bit abrupt as we had a difficulty trying to deal with the issue of Fed Ex not responding and not receiving our delivery. She calmly suggested we go to the Fed Ex headquarters located on Sloat Blvd. We did and was able to resolve our issue. This clerk is a diamond, she exemplifies professionalism, knowledge on her job duties and patience with the customers. Wish more employees would model after her work ethic. She's also very courteous. read more

The manager working tonight (8/23) between 9pm -10pm should be fired for incompetence and lack of basic respect for his employees. I went to make a Western Union transaction and there was an error message so it needed to be voided. I asked for a copy of the voided receipt but he wouldn't oblige. Completely useless and couldn't give me any answers as to why this was happening. All the while he spoke condescendingly to me and the employee with him. Went to the Walgreens on 18th and the Filipino manager there was fantastic! Solved my Western Union issue in a jiffy. read more

Love this staff they cool I've been shopping at this Walgreens for 28 years! Sometimes the pharmacy takes really long but think about it...you're right next to the VA....helloooooooo!??!?!? read more

great place ,good to great service very neat and tidy they know how to run things!

Walgreens is really not a great choice when it comes to prices or customer service. The point lobos store is hit or miss as far as decent customer service with the pharmacy being the worst for it in the store. I recently purchased one of Walgreens prescription wellness discount cards for $20. The first time I went to use it karma with the discount card their prices were by far the highest of any of the pharmacies nearby and I didn't need any sort of discount card to get those prices. When I contacted the company regarding wanting to cancel the card, they told me that because it was over 30 days there'd be no refund. this is a good example of why Walgreens is probably going to be closing 200 stores this year. I contacted both by phone and email their customer service. I got an email back saying that I would hear from them to follow up dot-dot. Of course that was the last email I ever got from them so they did nothing. I strongly recommend that for pharmacy needs locals try the Lucky's at Fulton and McAllister. That is a much cleaner nicer store with better pricing. Its funny Walgreens pays to be on GoodRx yet if you use GoodRx they are consistently the highest. A waste of money for Walgreens and basically their staff doesn't care. Which I can totally understand in that the company probably treats them similar to how they treat the customers which would make for a pretty unhappy employee. Just to recap I would buy my meds anywhere else then Walgreens, Costco Lucky's CVS any place dot-dot-dot and I find the pharmacy staff to be mostly uncaring with an occasional exception read more

I had to swing by to get more Sudafed and other necessities to de-congest my awfully achy head. I was wearing yoga pants, a long sleeve tee, scarf, and my hair in a tightly pulled back pony tail. Emphasize - I looked like CRAP. Why am I writing the aforementioned? Here's why.. Standing in line getting ready to purchase 3 bottles of sparkling water, a box of Sudafed, 2 boxes of Kleenex, and 2 bottles of Odwalla Monster C (yummy). Completely minding my own business except for the eavesdropping... Dolled up Asian chick: You staring at her? Boring looking guy: Whaaat? Dolled up Asian chick: Don't give me that. I see you staring at her ass. *Discreetly glance around to see who she's talking about. Young 20 something girl browsing over the huge display of Ghirardelli Chocolate. Ah. Bingo.* I quickly pay for my goods and take leave, so I can blow my nose loudly in private. Dolled up Asian chick: What? YOU WANT TO FOLLOW HER NOW?! *Is she talking about me? Nooo...couldn't be.* Me: Achew! *blow* Overall: Local neighborhood drug store. Convenient parking in the front and back of the store. The usual pan handler standing outside asking for change. Occasional young love drama. Store is great to get in and out for your every day necessities. read more

There is a very nice girl behind the counter of the pharmacy section who may be mentally berating you when you ask to see a selection of boxes of nicotine gum, lozenges and patches. She will patiently wait, offering occasional words of encouragement while you compare boxes and wonder where you fit between a stage 2 and a stage 3 smoker. If you finally decide on the NicoDerm patch in stage 2, and you bitch about the price, she will nod her head in sympathy while reminding you that it will be paying for itself in the long run, as the price of cigarettes is so expensive these days. You will walk out feeling satisfied that you are doing the right thing. Thank you pharmacy girl for being so nice and supportive. (bitch) I have decided to start a blog documenting all of my cravings during this process. If you are trying to quit smoking too, please don't hesitate to leave mean comments because I know you are probably in a bad mood. I'll "get" it. I feel you. Me and you.....like this. http://www.starlad.blogspot.com/ read more

Great store during Corona season! If you need to grab something quick and get out, this is the place. Anytime after 6, there are pretty much no lines. read more

I love the fact that this Walgreens usually has everything I need. But I don't like the fact that there is a lady in the pharmacy who is repeatedly rude to older people. Today she completely ignored this woman's question, "Is there a problem?". The pharmacy Nazi blankly stared at her computer screen and kept typing for days on end, as if she did not hear the question, about one foot away from her. It was bizarre and really rude and the older lady in line had to ask nicely again to get a response. She was then super dismissive and rude as if it was the lady's fault her prescription was posing a problem. This has happened on more than one occasion and today it made me really think WTF. When I come up to the counter she seems to cheer up and find her common courtesy clue and it made me wonder if she just hates the elderly or if she reserves it for anyone who isn't an easy scan and go. Lucky for me I was in and out in a minute or I may have had to deal with her gestapo attitude. read more

walgreens has unmetered parking in front and back. no parking lot seen. lots of cough and cold meds, many brands available. generics too. ($3 higher than target.) luckily, eye solution was on sale, with "card" & $2 off coupon, @5.99 checkout lanes not marked, customers just standing around to pay. notes: -sales items pricing very confusing, have been shopping wlagreens for a while fingered out pricing.. finally. read more

This Walgreens is down the hill from the VA Medical Center (I believe about 10 years ago...this was a supermarket called - Sutro Super). It's quite convenient for people that live in the outer Richmond. Parking is great, and for the most part, the people that work there are nice. One thing I would like to point out is -- if you buy any over-the-counter medications, PLEASE check the expiration dates!! I'm a pharmacist - so I am a bit anal about this! I've gone to this particular Walgreens to buy acetaminophen, naproxen and famotidine. When I looked at the stamped expiration date on the box....the medication has already EXPIRED or will expire in a month!! Is that bad or what? I don't need 200 tablets of extra strength acetaminophen that will expire in one month. I suppose...in general...make it a habit to look at the expiration dates for medications. It may not only be this particular drug store. read more