I recently switched over to this pharmacy, since I now live in this neighborhood. I will say that having worked in a pharmacy in the past - this one is quite a busy one with lots of customers. That being said, they are understaffed too, but that isn't the pharmacy's fault! They sometimes only have one pharm tech managing the front, which isn't enough for the line which seems to average 6-8 people at any given time of the day. That also being said, the staff I feel is nice here. What helps is calling ahead to make sure they've received your prescription, and will fill it for you at that moment in time. Anyway, I appreciate the service here, and also my prescription was ready when I got to the front of the line. This Walgreens is a close, pleasant walk from my home, and I'm glad they exist on West Portal. read more

The pharmacy at this location is incompetent. And the pharmacist (older Asian woman with glasses) is so incredibly rude. Witnessed her yelling condescendingly to an elderly customer who was trying to understand the difference between his medications. It was absolutely appalling and uncomfortable for everyone in line. You KNOW it's bad when the pharmacist at Taraval says this pharmacy location is incompetent. GO TO THE TARAVAL LOCATION - never any medication delays, incredibly efficient/kind staff, and always answer the phone. read more

The pharmacy is completely overwhelmed. And don't bother calling; it is common to spend over half an hour on hold.

Updating my review from 15 years ago. One of my favorite pharmacists is still there and still outstanding - Mary. Pretty much everything else has become awful. The wait in line in the store can be forever just to pick up a prescription. I just spend 23 mins on hold waiting to speak to the pharmacy - only to have the recording suddenly tell me the pharmacy is going to lunch for 30 mins and to call back (or hold on). Doubtless, Walgreens sanctimonious 'explanation' would be the staff deserve a lunch. Of course that's true - but the real problems are that 1) Walgreens understaffs pharmacies with one pharmacist vs two who could take turns taking a break / lunch, 2) they've closed numerous stores without adding staff in remaining stores, 3) stores were understaffed to begin with. It seems clear that Walgreens is in the process of backing out of the retail pharmacy business - but there really aren't a lot of alternatives left in this highly dysfunctional business. read more

Beware! Don't get vaccinations here. Ridiculously disorganized. We had an appointment, checked in and still we waited 1.5 hrs while ppl cut in line. There were only about 12 ppl total waiting. read more

Absolutely pathetic. Lines at pharmacy are consistently out the door (see below pic). Calling this place a joke would be too kind. Better yet how about getting your act together read more

Walgreens - 16 people waiting for 2 windows - Drugstores Near Me - San Francisco, California

I don't know why the cashiers make such an effort to be rude. They seem to get offended by anyone saying thank you. Very bad culture in this Walgreens. The pharmacy is fine, though. read more

The pharmacist (the actual pharmacist) was competent, very helpful, and very pleasant...when I finally got to talk to her. We were on the phone. I had asked, "Can I please speak to your supervisor?" because the service had been so bad--cold, indifferent, uninformed, uninformative, simply telling me what the computer said, repeatedly. The telephone service, generally, is unimaginably bad. Everytime the robot says something different. Sometimes I can order a refill, other times I have to call back. Sometimes she (the robot) says I can order a refill, then makes it impossible to do so. I went into the store twice yesterday because the first time the line for the pharmacy was about 50 people long--and moving very slowly. The second time was at 8:25 pm, about half an hour before closing. Then the line was down to about 15 people, and still moving very slowly. People had grabbed chairs and were sitting in them. The shift manager (who looked as if he'd just woken up) explained that only one computer was working. Still, it took many minutes per customer. So, it seems the store is just very poorly run--poor phone robots, poor computers, and poor website (the hours posted there are wrong!) read more

We have been customers of this Walgreens for 25+ years. Today was my last time visiting this location. It is truly amazing how one location can get so bad in just the last few years. The majority of reviews tell the same story. To be fair, the pharmacy department is relatively ok, notwithstanding constant lines at any time of the day. The rest of the staff is a disaster. read more

Just awful pharmacy - try and go somewhere else. Long lines and they don't open the pharmacy on time. They're supposed to open back up at 2pm on weekends --20+ minutes later, they return read more

Very long waits at the pharmacy with prescriptions often lost. Unhelpful staff. I have waited up to an hour to get a prescription for my child, only to be told that they only have 1/2 of the prescription available. read more

This is a review of my experience at the store and the interaction that I had with the security guard today. He asked me where was the stuff that I was looking at. I said I just was looking at it and I put it back on the self. I said I don't appreciate that you accused me of something that I didn't do. I just looked at a couple of ankle braces. Decided not to get them because I didn't like the look of them. I said you can search my bag, he said you obviously took it you're not welcomed in the store, I said fine. I had an appointment down the street and had time before. I said you can look at the security footage and prove that I'm not lying. I'm not homeless and look decent. Apparently it's against the law to look at something and put it back and walk around the store. I never been treated like this ever. It was like racism in reverse. I will be contacting the store manager to share my experience. I was defending myself apparently I can't defend myself standing up to someone who is contracted by Walgreens is wrong. I wasn't trying to be a "Karen" I was shocked and upset I was being accused of something. I called the store and talked to the manager and she apologized to me and said that I hope you comeback soon. I was on the phone telling her what he said to me. I told her that i worked in retail for a number of years and that is not how you talk to someone in the store. read more

would give zero stars if I could I tried to make an appointment for vaccines and the lady was beyond rude , belittling, small minded, crude, and RUDE. never stopped talking over me always kept asking the exact same questions and I even told her she was doing it on purpose asked her to stop I am an old man and have difficulty hearing she tried to say I was screaming at her. WORST EXPERIENCE IN MY LIFE AT ANY PHARMACY..and she laughed at me, for being elderly. oh and of course she barely speaks english so I have no idea what most of her gibberish was. stop hiring these migrants and call ICE the worst worst experience in my life with any medical anything . god I despise the woman on that phone call in my heart of heart. true deep HATRED read more

I had the pleasure of being helped today at this Walgreens. While the store would probably get a 4 star rating from me...I had exceptional help from a young lady, "Lydia". She inquired if I needed help, which I did. She then talked me through the options and assisted me to make the right choice for my specific needs. She also completed the circle, by telling me where to look for my next item and assisted me finding it. I'm having some eye issues, so her help was timely and extremely appreciated. Thank you to the pharmacist and special thanks to Lydia. Exceptional customer service- Thank you Sharine read more

Really don't understand the low reviews. Come to this Walgreens almost every day. They are friendly, helpful, clean, organized ... what more do people want? Let's keep these amenities in our neighborhood! read more

This Walgreens is a typical small store situated within a major densely populated city! They have enough items overall, but half as many as the larger stores on the peninsula. The line at the Pharmacy is always very long and more often than most stores of any kind, the price on the shelf is different from what rings up at the register. The shopping carts won't allow you to leave the store without locking up on you, so if you have paper towels or other larger items, you need to take them from the store to your car without the shopping cart. Once I even saw a guy passed out in the vestibule. None of that is really the fault of the store, and I really don't have any other complaints, but I started writing this review thinking I was writing about another Walgreens at Westlake and decided to just write a quick review of this Walgreens store as long as I started this review. Other than that, not much to like or dislike about this store. read more

All you have to do is walk into this Walgreens to see why Walgreens across the city are closing. Of course, a major problem we've seen is stealing, and that contribute substantially. But hiring staff that is incompetent and rude among other things is probably one of the main reasons, Walgreens is failing on an epic scale. From cashiers that ignore customer standing in line while they have private conversations or while they're on their phones to pharmacists that think their medical doctors and that they know better than your own doctor does, Walgreens is your one stop shop for complete and utter disappointment. It's too bad that this is one of the Walgreens that they decided to leave open amongst closing so many others. It's pretty awful. read more

Amazing how much change has come to my neighborhood Walgreens. My prescriptions are being filled on time. The line for pharmacy pickup is much quicker. The pharmacy staff is picking up the phone in a timely manner now. They are finally having additional cashiers help checkout in the front when there are a line of customers. I hear the new store manager is making a lot of changes for the better. Always my go to pharmacy for the easy public parking lot next to this Walgreens and the bountiful shops and restaurants in the West Portal neighborhood. Frequently drop by for the essentials after taking the muni from my office downtown to the West Portal Station only blocks from this Walgreens. read more

Walgreens - West Portal neighborhood Walgreens - Drugstores Near Me - San Francisco, California

Yep, this place has horrible customer service, they want to ID you even though you're about 50 years old the pharmacy is always a half hour wait. Could be so much better and convenient, but it's not. read more

This is the worst Pharmacy that I have ever been to. I come here because it's the closest one but I dread each visit. Something is always wrong here, meds not ready even though I called it in days before or only half of my order is filled, long lines, rude staff, etc. read more

Always is understaffed. I'll call to see when my drugs will be ready, come in when they say and they are never ready. Everyone is nice, I'd just like to not have to wait an extra 30 minutes after I arrive. read more

Worst Walgreens PHARMACY ever Long lines, one register open Every time Read all of the other reviews Walgreens doesn't care either Go to cvs Go anywhere else You've been warned read more

Each of the past two times my doctors have sent prescriptions to this Walgreen's, they were not filled until I arrived and I had to wait an additional 20 minutes. Why is this? The staff member couldn't say. So in the future, my rx will either go elsewhere (this is the most convenient location for me) or they will lose to Amazon. What a shame. Would rather stay with my local pharmacy but they make it impossible. read more

I was there only to buy some random stuff ( feminine products, vitamins , etc ) and I found what I wanted .The employees were fast in responding also . I might not go for the pharmacy though. The location is great I parked in the street but there is parking right next to it. read more

This is a good location in West Portal, very convenient. Parking can be tough as it is for all merchants in the area as well as San Francisco in general. Walgreens is a chain much like Rite Aid and CVS, a prescription drug store combined with a mini-mart convenience store of OTC medication, shelf stable food items, snacks, drinks, cosmetics, essentials, and novelties. read more

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I tried to call in a prescription for a patient who is in pain. I waited a long time before someone answered my call. His name is Jay, a technician. But he would not take the prescription and asked me to call back to leave a message. I called back and waited for a long time again but was never given the option to leave a message. Finally Jay answered the call again. I told him the patient is in pain and pleaded him to take the prescription but NO, he asked me to fax the prescription!!! read more

Should've put a sign up if "system is down" for clipper card system. I have waited for 10 mins for no reason.

The pharmacists here are very nice. But, expect to wait a long time in line because they don't have enough help. Don't be so cheap Walgreens hire more help or get a number system so people can shop while waiting. read more

Do not go there. They don't answer phones (staff told me they ignore the phone), was on phone one hour and 59 minutes before hung up with no answer. The Pharmacist denied the prescription. She said it was approved by Doctor and approved by the insurance company but she the pharmacists felt it was unnecessary. After arguing for a few moments she told to go to CVS. Avoid this place and their long lines, pick a different store. read more

This rating is for the Walgreens store in West Portal and has nothing to do with their service staff. I could not believe how empty the shelves were in the store. I went there specifically to buy makeup (eye shadow) and there was literally only one brand and color available. The other types of cosmetics were limited with many empty shelves. Other Walgreens are getting to be this way too. Unfortunately, I won't be stopping there in the future. read more

My physician prescribed a w Tx to start immediately. Walgreens refused to fill it because "Insurance didn't authorize it for 90 days fill." Duh - it's a NEW Rx and this is a trial run. This was Friday afternoon so now I have to wait until at least Monday so they can hash this out. So much for starting an Rx immediately as instructed!! read more

I have had good experience picking up my online order in this store until today. I got confirmation emails regarding my order and said my order is ready for pick up. But when I got in the store to pick up the so-called "ready for pick up" order, the young cashier lady in red shirt couldn't find my order bag and then told me that my order was not packed. She said she had to pick the items in the order again for me, which is fine. However, the main merchandise I made in this order was out of stock and she couldn't fulfill the two items that I previously got confirmation. The reason I was told is the staff who took care of the order didn't pack it in the bag but still scan as it's packed. What?? First time heard of such thing. How come there is no control for the procedure of fulfilling online orders. Don't choose this store for online pick up if you really want to make sure your order is really ready. I did talk to the store manager but he just said he will talk to take staff who didn't pack my order. ( that staff is not in today when problem found) read more

I transferred my prescriptions to this pharmacy from downtown Walgreen's because of the convenience and have never regretted it. Pharmacy manager Anthony and colleague Mary are true professionals. I have numerous health concerns and am taking more than ten medications, and they've answered all my questions I had with detail and no rush. There entire staff are friendly and extremely helpful and I recommend this pharmacy to anyone who is looking to find one. read more

Understaffed yet still handling challenging customers well and relatively fast service here. Wish their grab-n-go had a bigger selection but it's a smaller store. Can you guys carry enlightenmint yerba mate or traditional tereré in the glass bottle? read more

. Repeatedly late refills taking up to a week. Unable to request early, probably due to insurance. I am trying to manage a teenager recovering from brain cancer and cannot continue to have gaps in medication. The pharmacist literally told me over the phone that they were just too busy with Covid vaccines to refill timely and too stressed out. Well I am pretty stressed out myself caring for a sick child and trying to manage Walgreens. I repeatedly have to call to remind we need our refills. It was so late last time, ( I called 3 times) they had delivered. read more

This Walgreens seems to have developed a culture of hostility toward the customers which goes way back and began with only a few of the so called customer service employees and eventually developed into the majority. Those who are genuinely friendly seem to leave quickly or they are laid off or become hostile. At check out - ask a question and you often get no response - none. The staff hurries some of the customers through the checkout process by constantly prompting them what button to push - not giving them time to respond themselves even when the lines are virtually non-existent and by calling out next before (in my case) I have the opportunity to put my credit card back in my purse. This is selective and in my case it has been obvious for some time that I am being discriminated against and disliked probably based on my ethnicity since I am always polite. Some customers are given as much time as they need and treated with respect. I have been treated like an object. Yesterday I clearly asked for a bag and the depressed looking staff member didn't do so and when I ask him if he forgot to give me a bag, he looked at me with contempt, grabbed a bag and stuffed my purchase into it crumbling my receipt in an obvious state of agitation and called out next -before i had a chance to even take my purchase off the counter or put my card into my purse. Then there is the practice of practically running the customer over with the supply carts as the staff moves directly into the space the customer is standing in. The one exception to this negative and depressed environment is a long term Asian or Filipino lady with grey hair who is always polite. As a former social worker and elected union officer, I would change your management and also make sure that in this integrated City, you hire a group of employees reflective of our population. read more

Service is horrible. Makes you wait for hours for a prescription and quotes you incorrect times.

Slowest pharmacy in the area. Even 'off times' they seem understaffed. Pharmacists for consultation are nice and seem well informed.

Ha! It's an old Rite Aid? THATS why I feel so comfortable here. Hmm. Anyways... this store seems to have a problem with their tags. Half the time the receipt doesn't match the price that's quoted on the regular or sale tag. Soooooo... Dear store, Get a better PAC, because I'm tired of having to double check my receipt and go back through the line to get my money back. Sincerely, Customer Person read more

pharmacy has a lack of urgency that's absolutely ridiculous. if i put in a refill request i should be able to pick it up the next day with no wait. not to mention how RUDE some of the pharmacists respond like you are inconveniencing them... if i run out of my medication i should NOT receive backlash because YOUR system in messed up. it sucks i cannot go to another pharmacy due to my out of city prescriber and insurance. very inconvenient and frustrating service for so many people. read more