I had a procedure done at Hendrick Surgery South and wish to emphatically praise the office staff,…read morenurses and doctors for their professionalism and dedication to their patients - especially me. I'm old and fearful of hospitals, but the staff put me at ease, interjected a bit of humor into my morning and got the procedure done in a timely fashion. Put another way, they're mighty nice folks and they made my day. Tom Stovall

I the emergency through an ambulance to Hendrix, Medical Center, South and and they both treated…read moreme like I'm a drug addict and like I don't they gave me medication's are trying to give me medication's. That could potentially kill me or me have problems are on my allergy list. Those allergies list are made for people that have their allergies on where the doctor doesn't try to give you that that could potentially end up killing you or hurt and sent you I am never gonna give anybody respect as far as that goes. They don't know how to treat their All they know how to do is punch them through full of holes and not actually treat them.

Nightmare hospital staff, night nurse and PA, set me outside in 40 degree temperature at midnight…read moreto 2 am to die! A kind Samaritan pushed my wheel chair back in to the ER as I did not have socks, shoes, or a coat and my personal scrub bottoms (yes I'm a nurse of 15 years) were very wet! I could have died from their very inhumane treatment! And I have confirmation of my back and hip disabilities down in TX and my home state! Would have rather than return to their ER! This MUST CHANGE! And I will see to it that it does!

I have a rare deficiency to where I cannot be given acetaminophen and ibuprofen the dr looked at me…read morelike I was a liar. I left, with no care crying in pain. How dare you think I'm a drug user. I wasn't even examined! Nothing! All because I'm calm and I don't cause a seen I get treated this way. My source of pain is a mass that I hit . Hendricks is the worse and I used to work there, horrible!

Dr Brown has saved my foot when I had a horrible attack of plantar fasciitis, I'm so thankful he…read morewas so quick to see me and help me! My daughter on the other hand, he saved her life, I know it sounds dramatic, but he did. Her horse ran over her foot, didn't break it, but she developed CRPS. Dr Brown diagnosed it quickly and got us to someone who was able to help her. If Dr Brown had not diagnosed her as quickly as he did she very well may have not recovered and would have delt with a lifetime of chronic pain. Thank you Dr Brown!

Dr. Brown is so nice and caring. He saved my husband's toe and foot. We're very thankful for this.read more

I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

This was our very first time coming here. Our mammogram machine was down where we normally get ours…read moredone, so I called around. As soon as they got our referral, they made our appointments and got us in quickly. All the staff were very friendly. I had never been here and didn't realize this place was here. We will definitely be going back and keeping in mind that they have a walk in clinic as well.

A great dr who Hendricks should be proud to have.He goes above and beyond for all of his patients.I…read moreconsider him to be a life saver.

Well, I'll stick with 4 stars cause he's a good doctor. I do like him and he always works with me…read more But the wait times are ridiculous. You might go to an exam room on time, but then it's 30 minutes to an hour before he comes in. Takes my whole lunch hour and then late back to work. Thank god for words with friends.