If you are a veteran with health care through the VA, do not go here. They will not contact the VA…read moreto get authorization as they are supposed to, and will try to stick you with the bill. If you contact the billing department, they send you back to the VA or the Clinic. If you try to get them to fix it, they will tell you "Well now it's too late. We screwed up but we can't call now..." Actual care was fine, the billing shenanigans are not. The staff will also hang up on you if they don't like or won't answer the question. The hospital down the road this clinic sent me to (just directed to go to an ER), in the same health care system, had no problem with this process. This clinic evidently does. Makes one wonder if this is a training failure or deliberate.

Outstanding…read more Online appointment system was easy to use. Doctor and nurse were friendly, caring and professional. Took their time to understand and to communicate. We were extra concerned about a cold because we were going to be around a new baby.

I see Dr. Nicolee Theiss here, as does my husband, mom, and 3 sisters. She is AWESOME. She…read moregenuinely cares about her patients, and actually remembers stuff about me/ us months later WITHOUT reviews our charts first (i.e., when I went with my sister (different last name) to her appt., Dr Theiss remembered my name and medical history and asked me about it). She doesn't have that "God-Doctor" attitude- she listens and works around your preferences, not insisting on her all the time. The front staff is "meh", but I love Dr. Theiss so much that I don't really care. My mom has had blood drawn multiple times and the nurses do a great job! *Only down side- sometimes their appt setting system doesn't work properly. Twice someone in my family has set an appt for a "x" time of day, the automatic confirmation system "(that calls a day or two in advance) confirms "x" time of day, but when you go in your appt has been missed because they had you scheduled for "w" time of day. Very frustrating- call the office to confirm what time they have your appt set for.

I went in the Carbon Valley Urgent Care tonight (Nov 12th 2024) at around 5pm, with flu/sinus…read moreinfection symptoms. I felt awful. The staff were unbelievably kind and helpful from the check in staff, to the nurse (Erika?), who took vitals, tests and a breathing treatment, and the wonderful, kind doctor who diagnosed me quickly, did the needed tests and called in the antibiotics so quickly that even though it was evening , I was able to get started on them tonight. I appreciate this facility's staff so much and just wanted to give them a shout out for going above and beyond and being so outstanding.

I love this practice and every person i've encountered! My husband and I moved to Thornton 8…read moremonths ago. We are still trying to get set up with the variety of docs one must have these days. Invariably anything we need is over the weekends. They take appts, follow them quite well, very friendly, professional and knowledgeable. I can't recommend this urgent care enough. Thank you!

They want me to pay $200 just for a simple doctors note. They were able to give me a note before…read morewith no problems, but now for some reason it's a huge deal and expect me to play $200 so they can take 5 mins tops to write a simple note. Absolutely insane!

I have been at this facility twice, had an appointment each time. I saw Dr. Kelsey Barber and will…read moredefinitely be back. She was so knowledgeable and kind. She actually listened to me and offered advice. Thank you!!

Completely wasted 3 hours of the day for absolutely no help from the people who say they're…read morecaregivers. It's a joke and if you can avoid this place I recommend that you do.

I went Tuesday because I had been throwing up for two days, they told me I was dehydrated and I…read morewent back today for the IV bag they had recommended because I felt like passing out the whole day. I was there for less than 15 min with the iv bag and she came in a took it off she said it was going too slow, she tried to get another vein to put it even though it was running through the one she had done already and she said that it didn't work and that they were closed already, it's honestly so disappointing the kind of care I received I've been going there for years and this is the first experience like that. She had attitude the whole time and she wasn't even explaining what she was doing she would just come in and do things and leave slamming the door. I had to go home still dehydrated. Her name was Marissa. The quality of care is just sad honestly just avoid this place.

I love this urgent care! I go out of my way to come here and pay out of pocket! The ladies up front…read moreare always the sweetest! Shout out to Wayne Driver and Gabrielle Tingstad! Y'all are fab!

Worst medical service ive ever received. Staff was very impolite, unprofessional, very untimely…read moretime management skills used here. Terrible terrible terrible service.

Fast service , took good care of skin allergy and treated it well , so would recommend this place…read moreif you have any problems

I give negative stars!…read more Please, if you have any choice at all, do not come to this hospital. This has been the worst hospital experience I've ever had. My elderly mother only comes here because it's close to her house, but the lack of urgency and care from the doctors is unacceptable. They spend their time standing in the hallways laughing and talking while patients sit waiting for over an hour just to be seen for the first time. The facility is outdated, the communication is terrible, and they only allow one person to be with your loved one. If you truly care about your family member getting timely attention and proper care, go somewhere else.

P.S.A Rude careless…read morenosey security didn't even secure the facility people screaming and arguing with the nurses and each other in the er. Front desk lady seem like she hates her life. Don't wish this place on my worst enemy I'm sad they brought us here never again. This is not jokes 2:32 am 06-19-2026. Vending machine was the best experience of this whole place actually nvm they don't take 10 dollar bills had to tap to pay. I know all the concerts the security and front desk lady have gone to bc that all they seemed to care about. Well if you are headed here for the emergency please turn around you will not be taken care of:)

Fast and efficient care every time. Friendly staff. Clean facility. They have take care of many of…read moreor urgent care matters from gastro to pediatrics to strep.

I'm very sick I'm even peal and throwing up the an older lady up in the front, wouldn't hurry up…read moreand kept on interrupting me and didn't let me explain nothing I wouldn't waste my time here at all again was expecting a lot more

I was admitted this past weekend after experiencing chest pains and spent 2.5 days in the hospital…read more My experience from the emergency room team to the doctors, technologists, nurses, food service, and housekeeping was professional, efficient, and caring. The team definitely lived up to the "human kindness" motto. Thanks to all for making a scary experience less overwhelming! I'd give my experience a 5-star review.

I've always been treated with professionalism at this hospital. I've never been admitted, but for…read moreoutpatient services they are great!