I have been using Roger's for several years and am super pleased. They are attentive, come on time…read moreand make sure my AC units are up and going all year long. I have used 2 other hvac companies and Roger's always does a great job for me.

I don't typically leave negative reviews, but after spending nearly $10,000 in cash on a brand-new…read moreHVAC system, I feel other customers deserve to know about our experience. The installation itself wasn't completed as quoted because the wrong thermostat was installed. We were specifically quoted for a Wi-Fi thermostat. After noticing the mistake, we called the company and were told they would look into it and call us back. They never did. Several days later, we had to call again ourselves. At that point they admitted the wrong thermostat had been installed and scheduled someone to come replace it on Friday because we explained that we both work and couldn't continue taking time off for a mistake that wasn't ours. Today, we got up early on our day off and waited at home for hours. Around noon, after hearing nothing, we called to ask for an ETA. We were then told no one was actually coming because they were waiting until a technician happened to already be in our area. No one had bothered to call us and let us know. Our entire morning had been wasted. When I expressed how unacceptable that was, I asked to speak with a manager. Instead of speaking with me, the manager had someone else relay an apology and tell us they promised someone would be out today. So we continued waiting. Nearly two hours later, with still no one showing up, we called again to ask for an ETA before leaving to get lunch. This time the manager answered, but instead of addressing the situation herself, she transferred us to the dispatcher. That's when we were told the truth: no one was coming today at all. We were told the owner would come sometime next week whenever he happened to already be in the area. Not a scheduled appointment. Not a specific day or time. Just "when he's in the area." That means we were asked to waste our only day off waiting for technicians who were never coming, and we were told multiple different stories throughout the day. The issue isn't just the thermostat anymore. Mistakes happen. The problem is the complete lack of communication, accountability, and respect for our time. When a customer pays nearly $10,000 in cash, I would expect the company to make correcting their own mistake a priority. Instead, we've been ignored, given conflicting information, and made to feel like we're only worth the trip if they're already nearby. If this is how they treat customers immediately after receiving full payment, I can only imagine how warranty or future service issues are handled. I sincerely hope they make this right, because at this point I'm incredibly disappointed with the level of customer service we've received.

Dudes name is Tim. Pretty nice guy. Installed a 2.5 ton unit. Was very reasonable and kept his…read moreword. No complaints!

We had a great experience after calling several companies to install a complete new central air…read moreunit. Quick 2 day turn around for install, arrived well ontime, and installed exterior unit, interior unit, and new thermostat in less than 3 hours. Also added blown insulation on part of the house. The price was well worth the shopping around. Would highly recommend them to anyone!

From the owner: We were Established in January of 2014read more

5 stars! This is the guy to use. Bought a used vehicle with a off market keyfob. I was told…read moreupfront, it may not work. New fob was programmed in no time and works perfectly.

From the owner: Automotive, Residential, Commercial Lockouts Automotive Keys…read moreand Fobs Lock Rekeys New Automotive Keys Ignition Repair Ignition Replacement New Lock Installation Lock Repair HVAC installation service and repair

Been a customer with this company for 6 years now! Tom is fantastic...Terry always takes care of us…read moreand helps out veterans. 3 units over the years with our houses...I call and they always find a way to get one as soon as they can! Honest, fair and hardworking...thank you fellas and keep up the stellar reputation!

Solid company, competent technicians, fair prices. Great at problem solving!…read more Highly recommend! Ignore that silly one star review someone left below. No way this company underperformed like that.

The Wiggins family has been handling all our cooling & heating needs for years. They do an…read moreexcellent job and the prices are more then fair. I would highly recommend them to anyone needing a new unit or an existing one repaired.

From the owner: Sales. Service. Installation. Electricalread more

No show. Something wrong with the heater so I've been freezing for the past couple nights &…read morewarranty company called Coastal. Supposed to be here today between 4-6pm so I took off work early to be home. They never showed. Have called multiple times and it goes straight to voicemail. No other way to contact them. I guess I'll have to ask the warranty company to send someone else since my time isn't valuable enough for them to show up or even let me know if they needed to reschedule. Thanks, Coastal.

Interestingly, the only 4-5 star reviews indicated on Google for them are from the General Mgr,…read moreDavid Ross, likely his wife, Jennifer and the dispatcher for the company, Maria Williams! All other poor reviews are likely from real customers like me... This company was chosen by my home warranty provider, and they completed half the job. Poor communication and 2 no-shows on scheduled service calls left the other half outstanding for weeks in the middle of August in Florida in 95+ degree heat!!! I called the GM after the 2nd No-show and he never once offered an apology for lack of communication, his personal error in telling me wrong date they had scheduled the service on initial no-show and then failing to contact me to cancel 2nd scheduled service call resulting in 2nd no-show! Finally, he said they would not finish the job unless pre-payment is made on remaining alleged, "uncovered charges" which have not been itemized to me to compare with my policy limitations. He said HW company should have done that, but they've not indicated to me any services other than the initial $75 service fee (which has already been paid) are non-covered. How this guy got to be a GM of ANY company is beyond me and needs serious training in customer service & service recovery... I am prepared to amend or even retract my rating if he does the right thing in my case.