We worked with Walkers to create a new flower garden space and help address some slope issues in our yard. Overall, the end result is fine, but communication was not great. Kris was challenging to partner with on ideas and feedback. We had discussed a bright pollinator-like garden. When I questioned some of the proposed flower choices because I wanted something different than every yard in the neighborhood, she was defensive and suggested that I shop for my own flowers. We agreed on a resolution, but ultimately she moved forward without communication and did what she wanted without regard to our discussion. For the price we paid, I expected a better experience and customer service. read more

I didn't want to plan or design or offer any opinions on our landscape project. I simply wanted to get rid of the existing, outdated landscaping, write a check and be done with it. Walker designed a beautiful, cost effective solution, presented it and executed. They appeared with many resources on the scheduled day and transformed our yard. The workers were amazing, polite and worked their tails off. This all happened in the fall so we opted not to have any plantings. We contracted again with Walker to plant our front yard. I know nothing about plants or landscape design and asked Chris to do what is best. She designed a a plan and after approval made it all come true. Beautiful plants, design, execution and support! I say support as two plants looked weak or dead and they replaced them immediately without question. I wouldn't hesitate to call Walker again. Oh, they trimmed our trees for free read more

Let me start off by saying the worst part about this, is that it was a referral. If this is how they treat referral customers, I would hate to see how they treat their normal customers. Where to begin? I cannot even really put into words how terrible it was to work with this company. Chris the project manager came out to do a site survey, and we worked with her to decide what we wanted done. Then the day they showed up, she must not have taken any notes, because she didn't remember anything we had talked about, and we had to go over it all again, as she said "I forgot.". Not a good sign, but what can you do at this point? Work then started and everything seemed to be going ok until that evening. When we tried to run the sprinkler system, we found they had cut one of the main lines next to the house, covered some other heads with dirt, and drove the bobcat over some other heads, ruining those. We only discovered this after they had left and we went to water our new landscaping. So at 6pm after work I am up to my elbows in mud trying to shut off a mudslide because they didn't test before they left. We were leaving out of town in 2 days, and obviously needed the system fixed before we could do that. After not hearing back from Chris all day, we finally sent an email letting them know we would use our own sprinkler vendor to fix it, and deduct that from the bill. That finally got a response out of her, but they barely made it out to fix the issue before we left. Also, our contract included tearing out all the rock in the front and side of the house, but we noticed on the side of the house they were simply covering the rock with mulch. When we asked Chris about this, she said "that was never included." Here is an excerpt from the contract: Remove front existing raised planters and all existing edging, rock and plantings. Area around front trees and shrubs on sides of home will be included in the tear-out. I should mention that not only does the contract say remove ALL existing rock, but we also have shrubs going all the way from front to back on the side of the house in question. At this point i was so stressed out, i simply gave in, and said ok when Chris told me they would not remove the rock, but would just turn the dirt over and put some extra mulch down. They really did a half-a** job on that too. Not 5 minutes after the last guy left we received an email from Chris saying that payment was due in full TODAY. 5 minutes after the last guy left! Not a courteous email, or call asking if there was anything else, but a curt, demanding email for payment, even after all the mistakes that had been made. I asked about sealing the pavers, since we had discussed that with Chris, and she replied "We can't seal for a few months until silica migrates out." So i left it at that, and cut them a check for the full amount, really more just to get them out of my hair since I really couldn't deal with the stress any further. So here we are about a month down the road, and i inquired about an issue with a pop-up gutter, and when they were coming back to finish the sealing of the pavers, they told me that was extra, although the contract said paver install and we told them we wanted it sealed when they first came out. So, to finish this review, I guess shame on me for not verifying that it specifically doesn't say sealing of pavers, and only install of pavers in the contract, I guess i thought that was included with the paver install verbiage since we told them we wanted it up front. Not like they stuck to the contract anyway. Just the demeanor and tone of these emails was the way things went for the entire project. Maybe the company is ok, but Chris the PM is a total nightmare and I think they should get rid of her ASAP. She doesn't know how to communicate, set proper expectations, or write an email in a respectful tone. read more

Let me echo Jesse M.'s review comment. This was also a referral in our situation. I coordinated with Chris for the delivery and spreading of mulch for our landscaping. Chris was helpful in assisting with calculating an estimate of how many cubic yards we would need and informed me of the color and the 3" thickness that they spread. Since we would not be home during the scheduled job I provided a Google earth map image noting the areas we wanted mulched. When the crew arrived onsite Chris contacted me to notify me that the original estimate of 9 cubic yards would not be enough and that they were thinking an additional 4-5 yards was required. I authorized the additional amount. Later I was contacted and received an invoice for a total of 18 cubic yards, which was apparently the total amount needed to complete the job. Upon inspection of the work there were areas that were excessively filled with up to 5" of mulch. Some areas looked professionally done, where care was taken around plants but a lot of areas it appeared like mulch was just dumped without concern, covering plants and walkway pavers. We hired this service so that we would have a professionally landscaped looking yard and to prevent us from the hassle of doing the work ourselves, but we ended up redistributing the over mulched areas and uncovering plants and paver stones. The appearance was disappointing as well as what we feel is the overcharge as a result of the over mulching. Based on the fact that this was a referral we did not expect to feel like we got scammed and had a higher expectation of the outcome. read more