love the floor. Lance was professional and did a great job. He suggested things we hadn't thought…read moreof. We would use again.

would put zero if I could. installers they hired scratched my car, denied it and then wouldn't pay…read morefor my car to be repaired. would not recommend them at all! The installers were also here at my house 12 hours and the next day the carpet was coming up and the linoleum was bubbling. My husband and I are out over $1000 for car repairs that they are denying. I don't have that to just pull out my ass! horrible horrible company

Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.

We had a great experience start to finish with O'Fallon Family Floors! They were able to quickly…read morecome over and measure our space to give us a quote. Once that was completed my husband and I went to their store to look at carpet samples in person and pick out our carpet. The staff there was friendly and very helpful. Installation day went extremely smoothly! They were on time, efficient and our carpets looked excellent at the end of the day. I also appreciated the checklist they sent ahead of time to make sure our rooms were ready to go when they arrived on installation day. We got our carpets replaced in 3 bedrooms, and would definitely use this company again for any future flooring needs!

This company has been outstanding from start to finish! We were looking to put a runner on our…read morestairs and hoping we could get it done prior to Thanksgiving. This was about 2 1/2 weeks ago. The second I looked them up on Angi. Someone called me and the ball was rolling instantly. I communicated with Allison and she kept me up-to-date on everything and let me know when one of the guys was coming out. A fantastic, friendly and easy person to work with. Jeremy was the first one to come, and he was very personable and seemed genuine from the second he came in. He offered us different options, gave us some opinions, but ultimately left it up to us. When we asked about the chances of it being put in before Thanksgiving, he said he felt very good about it, could not promise anything, but would do his very best. The carpet was just installed today and it looks amazing. Chris is the one who came out to make sure everything was measured the way we wanted how much carpet vs floor would show. He did the installation. Promptly here at 10:00 am. He was beyond incredible. Not only did he once more walk us through everything before he started, but he fixed a small issue we have been having with our top step where there is a decent gap between the stair and the wood, We have not been able to fix it. He said he could take a look at it for us and he fixed it. Then on his own without any asking he went and re-glued some of our spindles that were just loose. When you would walk down the stairs, they would make a little rattling sound, but he fixed that for us on his own time. I would recommend them 100%. They were spot on, great communicators, very personable and did a fantastic job.

Professional and efficient service. Carpet replacement in three rooms and steps. Looks good!read more

We had our floor redone in 2018 by Michaels and it still looks like it was done yesterday. Sales &…read moreinstallation were top notch and cost was reasonable as well!

Terrible. Issues with Michael's Flooring goes on and on. After initial installation just about we…read moreevery part of our house was covered in sawdust. Cabinets, appliances, top of fridge, etc. Garage was a disaster where most of the pieces were cut. I took numerous photos. A Michael's rep came out to review the mess. He commented he had not seen a "dusting" like this in a while (a "dusting?!). He asked what could Michael's do to make it right. He offered a $100, $150, or $200 off installation. I commented $150 or $200 would be nice. Flash forward several weeks. I went into Michael's to report yet ANOTHER issue (hall closet door track not glued properly). I inquired about the discount offered by the rep but the manager new nothing about it. He checked with the rep who, magically, seemed to NOT recall our conversation. I reminded the rep of the offer. He told me he would check and call me later that day. NEVER heard back. That's bad business, low integrity. A few more issues listed below: -I was told Merry Maids would send out a team to help clean. One person showed up from another business (?). She did the best she could but much to clean. -We switched from 3" baseboards to 5". A couple areas were left as 3". -Wrong color transition pieces were initially delivered and had to be reordered. The installers had to return to put in place. Michael's prides itself as being a friendly, family-owned business. However, much to be desired. There are many other flooring companies around. I would recommend using one of them instead.

I am 100% excited for my real-estate client's and future customers . I was impressed when BEST…read morefloors help a client of mine (on short notice) find there new flooring L.V.P. and delivered to the house so quickly, just 3 days. 1800 sq ft. Thanks Corey I will definitely be calling you with more FUTURE CLIENTS .

From the owner: "Best Floors & More offers top-quality flooring solutions for homes and businesses, including…read morehardwood, carpet, tile, and vinyl. With expert installation and a wide selection, we help you transform your space with style and durability."

Where to begin? Their selection is excellent and even better communication. We have used…read moreBoardwalk three times now and every time we are impressed with the service. My husband took the installation classes provided for free by Boardwalk and they really inspired us to try this ourselves. Ordering through our pick up process, they were great. Zero complaints!

If there were a zero star rating, this place would have earned it. If you're going to go work with…read morethese folks, be ready for delays and poor customer service -- especially if you're a woman and you have to deal with the man that works there. He drops patronizing comments around like crumbs from a donut. I imagine he's the sort that if someone tried to address it with him, he'd avail himself of responsibility because women are "over sensitive". I went in on Friday 11th August to inquire as to whether they could find a box of 4" X 3/4" Brazilian Cherry (Jatoba) flooring to finish about 15 square feet, which I am short. They took my name and number and said they'd call if they found some. About 45 minutes later, they called me back to say they'd located some. "Come on back in and we'll get that ordered for ya." Since I was already on the phone, I asked if he could take my credit card details so I wouldn't have to make the trip out there a second time. He seemed irritated and unwilling to do it, but I managed to persuade him to take my details, and remained generous and polite despite his dismissive tone. "Ok -- I think we'll be able to get that on the truck this afternoon for you." The following Wednesday (15th), I still hadn't heard from them. Since he hadn't issued a receipt or confirmation email, I checked my bank account to see if the payment had gone through. It had. Since nobody had called and he'd said the wood would be on the truck Friday, I figured it'd been plenty of time, so I went to the store. It hadn't arrived. The guy once again seemed harassed and irritated by the inquiry, refusing to make eye contact, and remaining slumped over his paperwork and computer screen, which were turned away from me. Turns out they didn't have it in the warehouse and they couldn't get it easily. He'd have to order a box from somewhere in New Jersey -- for which he explained I'd need to pay an additional $60. I wasn't willing to do that. I asked if he'd considered calling to communicate. He immediately wanted to talk about refunds. (!) Since I'm on a tight schedule of building, I suggested instead that if they normally carry 3&1/4" or 5" Jatoba, I could get my sample from the car and we could see which of the two would work best. When I came back in, his demeanor had shifted and he was suddenly friendly. It was clear that the 3&1/4" would work, I was willing to just move forward despite his inability to comprehend that I didn't need classes on how to install flooring in a house I'm building with my own two hands. Turns out they didn't have it in stock. It was going to take too long to order, so he offered a refund, but was unwilling to issue it directly to my credit card because there's a fee attached, and they normally issue checks to defray the cost. (!) Not long after I left, they called back and had located a box they could get to me the following day. It was a bit more expensive, but they offered to eat the cost, so I thanked them and moved forward. I showed up to pick up the wood first thing Friday morning the 18th -- a full week after first starting this and being promised different things that they couldn't deliver on. They loaded it in the car and sent me on my way in less than five minutes. At a stoplight, I looked down at the label on the box, which was poking through the seats. It said 5" Tiger wood. I called and told them that I was DONE, and they'd be issuing me a refund directly to my credit card right away, which they did. I was about 10x more rude to them than I would ever normally be. Ever. Naturally, they said that this "never, ever happens". And I'm really not proud of being so rude to them in this, but come on. They could've communicated or treated me with respect as a customer multiple times. Not only that, but if you've had a difficult interaction with a customer, you'd think it'd be in your best interest to double check the label on the box before it reaches the customer. So yes, it's the warehouse's fault for picking up the wrong box, but it's THEIR fault for not checking the box before following up with me. Additionally, being an empathetic, responsible human being in interpersonal interactions is not a super difficult skill to learn, and it goes a long way. Their mistakes have cost me over a week in wasted time, effort and energy during a tight building process.

We hired Arch Craft to do the tile backsplash in our kitchen. What a great choice! Colin was…read morequick to respond with a very reasonable quote , got us on his schedule and did the job in the timeframe he advised. His focus on detail and the quality of his work is just what we were hoping for. Lastly, he was very conscious of his surrounding and made sure he cleaned up when he was finished, not something I can say for every contractor I have employed in the past. I would most definitely hire Arch again. If I could give more stars, I would !

From the owner: Offering fast and flawless installations for all customers. 13 years experience doing all styles of…read moreflooring. Specializing in tile work and luxury vinyl and hardwoods

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

First -the floors look great. Our installer was fantastic. The business part of this transaction…read morewasn't so good. First quote went up significantly (due to the measurements that I gave them) book, I'll assume that responsibility. Pick out another flooring so the wheelchair can go over it. Then the pricing starts really fluctuating. They've already started tearing out the flooring. Here comes Mr. Hometown himself. Another 2k for subfloor. Absolutely not. Decided to glue it down. No mention of price change. Floors done-look fantastic! Get a call from Mr. Hometown -they will be adding $400 to the second half so that they can pay the installer for putting down glue. Pretty poor business there Mr. Hometown. I really debated about writing this - $400 on top of $18k doesn't sound like much but such poor business Mr. Hometown.