We had our floor redone in 2018 by Michaels and it still looks like it was done yesterday. Sales & installation were top notch and cost was reasonable as well! read more

Michael's Flooring Outlet - Carpeting Near Me - St. Peters, Missouri

Terrible. Issues with Michael's Flooring goes on and on. After initial installation just about we every part of our house was covered in sawdust. Cabinets, appliances, top of fridge, etc. Garage was a disaster where most of the pieces were cut. I took numerous photos. A Michael's rep came out to review the mess. He commented he had not seen a "dusting" like this in a while (a "dusting?!). He asked what could Michael's do to make it right. He offered a $100, $150, or $200 off installation. I commented $150 or $200 would be nice. Flash forward several weeks. I went into Michael's to report yet ANOTHER issue (hall closet door track not glued properly). I inquired about the discount offered by the rep but the manager new nothing about it. He checked with the rep who, magically, seemed to NOT recall our conversation. I reminded the rep of the offer. He told me he would check and call me later that day. NEVER heard back. That's bad business, low integrity. A few more issues listed below: -I was told Merry Maids would send out a team to help clean. One person showed up from another business (?). She did the best she could but much to clean. -We switched from 3" baseboards to 5". A couple areas were left as 3". -Wrong color transition pieces were initially delivered and had to be reordered. The installers had to return to put in place. Michael's prides itself as being a friendly, family-owned business. However, much to be desired. There are many other flooring companies around. I would recommend using one of them instead. read more

Patrick did an excellent job installing the flooring for the stairs. Very happy the way they turned out. Would definitely recommend to anyone. read more

Michael's Flooring Outlet - Stairs going up to split level. - Carpeting Near Me - St. Peters, Missouri

Terrible service, I paid extra to expedite delivery and it arrived in two weeks instead of 1week as promised. When boxes were opened, 90% of the vinyl planks were damaged. In the process of expecting the boxes again. I don't recommend this place unless you want to risk the completion date of your project and don't even bother to pay extra for delivery. read more

I heard the radio ads Woody from 105.7 the Point was doing for them; which made me call because all of the nice things he had to say about them. Michael's was nothing but what I expected! From the time I walked into their store, my salesperson Kim was NOTHING but the best. Then the installers I have no complaints at all. They were friendly, knowledgeable, and wouldn't leave until the job was done with perfection! The next time I need floors of any kind I will be going to Michael's! Give them a try, trust me you won't be disappointed! I went to their store at 8471 N Lindbergh Boulevard, Florissant, MO 63376 read more

Horrible company will rip you off. When I worked there I was told to lower the price of the flooring but raise the price in other ways so the company can make more. I'm not the only one. I have talked to 5 other ex employees who were there for years and the owner has stolen money from their employees. They were forced to rip people off and take lower on commission and give the company more. Brian Amon is the owners hand puppet and told me if I wasn't willing to lie to customers and up charge it where people can't see it then I wouldn't make it. Sure enough a week later I was fired because I wouldn't rip off my customers. This company is full of liars and crooks. Brian Amon made several sexual remarks about my 20 year old ex co-worker behind her back. When I said that wasn't cool (I saw her listening to what he said and she was visibly upset.) he said I need to watch out how I talk to him. Needless to say I didn't work there long. This place is horrible do not shop here read more

Note: I'm not looking for any money back. Just telling my story. Mike, I am not surprised you did not hear about this as your sales lady lied to me and your general manager tried his best to cover it up then lied to me as well about not being able to install product purchased from companies outside Michael's. For my part, I wanted to wait this out a while to see if this experience still angered me several months later. It does. To answer your question the installer did a fine job and I have no complaints there. My issue resides with the lies your staff were caught in. 1. Glayds - She lied to me several times about not knowing the price when it turns out she had the price the moment we informed her of our flooring decision. I can only assume this was to bump up her commission. 2. Brian - Nothing he said in regards to Glayds' behavior made any sense, so he was either lying to cover for Glayds or he has no idea how your stores run. Then he lied about not being able to install product not sold by Michael's. Either you can, or you can't. On top of that you claim to have the lowest price so when I mentioned the price at Home Depot, I believe he should have matched it, or since that is where he purchased it, he could have let me purchase it to have it there for the installer. I was trying to keep this shorter but feel you deserve to hear the questions that my wife and I feel went unanswered after all was said and done (and I feel I deserve an answer to them). 1. Is/was the product actually on sale? 2. If it's not on sale, why did Donna tell us it was on sale through the end of March? 3. If it was not on sale, where did the $4.99 sq. ft. price come from and how did it get entered at 9:50 AM? 4. If I give Gladys the benefit of the doubt and assume she did not know the price (or knew it was wrong) and needed to involve her manager (Dave), why did she lie to us about Dave being busy? (He was in the store, sitting at his desk and was not on the phone when we walked in, nor when we walked out a few moments later.) 5. Why did Gladys seem bothered, quite and unanimated after we told her of our selection that morning? We thought sick, or upset, but she was not the same person who helped us before our selection. (Ether way, her demeanor only added to our concerns.) 6. Why did Gladys tell us, "You will get the final price after the measure"? (Does not seem professional) 7. Since Gladys was the person who had the $4.99 price on the quote, why did she act like she had no idea how the other location could give me that price? (Why not tell us, they grabbed the price that was in the system but they were wrong for quoting it because it was wrong?) 8. Why did Gladys and Dave not fight for the sale and work to get to the bottom of the issue? They never said the other store couldn't or shouldn't have given me that price they just said they could not. 9. Why if Michael's cannot install product not sold by Michael's did the installer buy the underlayment from Home Depot and then install it? 10. Why upcharge me so much from the Home Depot price? This was just a sleazy move by Brian and does not come close to how Michael's advertises. read more

Never ever use this floor company! A total nightmare and they stole some of our carpet pieces, that were to be made into mats, to protect high traffic areas. They were nice until they create a mess in your home, then they will avoid you at ALL costs. The owner has some real issues as well, and has no communication skills. RUN!!! read more

Run Away!!! The service Michael's Flooring in Saint Peters has provided is absolutely appalling and we would not recommend anyone to do business with them. We have three rooms of wood flooring that do not match the rest of the house and the company does not want to do anything to help rectify the situation. To them the issue is a matter of lighting. We've contacted them numerous times to correct the situation as the installation is not acceptable. We've mostly received excuses as to why the floor can't or doesn't need to be corrected, and for as much as the floor cost we should be happy. However, Michaels Flooring in Saint Peters couldn't care how happy we are, just that they've been paid and the job is done in their eyes .Over $7,000 spent and it was a waste. If selecting 0 Stars was an option that is what would have been selected, not even deserving of one star. read more

Will never do business with them again. Installed floor in kitchen, didn't put sealant down between splices, two weeks later the sealant was finally applied, those slice lines still capture dirt like crazy, very difficult to clean, $5000 wasted. read more

Very rude. The manager hung up on me when discussing a problem that they caused. They did not order enough carpet and assumed I would pay for their mistake. I paid for their person to measure my house. I did not make the mistake. Gladys changed her tone and was rude and short with me after the issue came about. Horrible customer service. The installers were very nice and did a great job! read more

Was given information from a coworker who has used them. I needed to replace carpet in 2 small bedrooms and have 2 spots in my hardwood repaired. The sales person still went over all my options, everything was as promised. You always hear horror stories of install issues not with them. The people showed up to do the work were clean, on time and finished and cleaned up. read more

Scheduling was awful. It took them a month out from when I ordered flooring to come out and install and they rescheduled to later in the week after I had made plans of being there for the flooring install. Installers did great. They were just contractors. They left messes behind as to be expected. A piece of the flooring was missing and they promised to bring it the next week to complete the flooring, but they never showed up. We had to call to get them to come bring the additional flooring piece out and install it. The flooring looks fantastic but was a lot of hassle. We have used Michael's for many other projects but I am not sure we would go there again. read more

If I could choose no stars for this company, I absolutely would. I went to the O'Fallon location. The sales person I was dealing with, I think her name was Donna, was very pleasant to work with, and sold us what I thought was a good quality floor based on her pitch. I had made it clear from the beginning that I would be installing the floor myself since I had done it before. I also described the tools I planned to use before purchasing the flooring and I was told it would be absolutely fine to use those items and that I wouldn't have any issues. The flooring itself, Williamsburg Sunset Walnut, was not good flooring. First, I was told that these were all single length planks of flooring when it was sold to me, and when I picked it up, it was actually 3 different lengths in the box. This was frustrating and when I called them out on it, I was told their flooring policy was NO returns and they refused to take it back from this "little" mistake as they called it so I had no choice but to install it. Once the flooring was installed, it started to bubble in the corners of the floor planks a few weeks after installation, and chipped very easily when using the recommended tools for the installation. I have installed many single plank laminate hardwood floors, including the flooring in another part of my house that has not shown any damage, bubbling, chipping, etc, after being installed 8 years ago (and by the way was half the price as what Michaels sold us). The Store manager came out and did an inspection and had already decided before he left that there was nothing Michaels flooring would do, and he doubted there was anything the manufacturer would do. He then sent out an independent flooring inspector whose name was one their store always uses (although not employed by them it seems interesting that this "inspector" was one used by their store. Without ANYTHING in writing being provided to us, I was informed by the store manager that since I installed the flooring myself (please read above paragraph about my prior experience), it is my fault that the flooring has major defects/issues. It is now 3-4 months after the installation, and more and more bubbling has occurred. I am being told by the manager at Michael's flooring that I need to replace the damaged planks on my own and at my own cost, and when I asked what I am to do if more planks buckle, I was told to replace those individual planks as well. My fear is if this is the poor condition of the flooring now, I cannot imagine how it is going to be in 6 months, 1 year, 2 years, etc, and how much MORE money I am going to repeatedly invest to keep replacing a floor that is clearly defective. What I am also concerned about is if I am to replace planks over many years, eventually, given the poor quality of floor that this is, this product will not continue to be sold. I am now stuck with a floor that my entire family is disappointed in, I am out the time and a lot of money that I spent installing this floor, and I now get to continue to watch it show more issues. In the end, I do NOT recommend Michaels flooring, as they do not stand behind the product they sell, and neither do the manufacturers that they sell. Remember that we have other laminate hardwood flooring from another company that was half the cost per square foot and ten times the quality of what Michaels sells. read more

We have dealt with Michaels Flooring Outlet for many years and have always had great experiences with them. Highly recommend them.