Two hour and twenty minute wait. Beautiful weekday. no…read moreexplanation. "In the area" "on the way" Driver polite

From the owner: Fleet of over 25+ tow trucks. We service all makes and models. Enclosed Transport, Private Property…read moreParking Lot management, Accident Response, Collision Services, Road Service, etc...

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Predatory and Unethical Practices My vehicle was towed right…read morein front of me after being parked for less than 10 minutes. When I immediately spoke to the tow truck driver, he told me he would release my car and not tow it if I paid $200 in cash on the spot. I didn't have cash, so the tow proceeded. I was then informed that getting my car out of the impound would require $400, cash only. I was told the wait would be 3-3 1/2 hours because they were busy. In reality, it took approximately 10 hours to retrieve my car. I waited outside in freezing, snowy conditions for over three hours and repeatedly called the office. I was told a driver would arrive around 7 PM, then repeatedly told "15-20 minutes," until about 10 PM. When the vehicle was finally released, I was again required to pay $400 in cash only, and I was not provided with any receipt. The cash-only demands, lack of receipts, misleading delays, and request for money on the spot to avoid towing raise serious concerns. This was an extremely frustrating and unprofessional experience, and I would not recommend this company.

Pretty shitty service stole my freinds lug nut while she was stuck onside of road .. NEVER EVEN…read moreCHANGED THE TIRE. they argued with her and left her stranded on side of highway...poop on them.

Just had my tire changed by PDQ Crew. Quick and painless! Also, they gave me good info about how to…read moreproperly drive on a spare!

I was stranded with 3 of my kids on a Sunday at 7pm. They arrived quickly and were so helpful. They…read moretook great care of the car and also helped me and my kids get home safely. 100% recommend

From the owner: First Class Towing stands ready 24/7 to assist you with all your towing needs - no matter your…read morelocation- whether it's in your neighborhood, or the middle of the highway. Our professional roadside emergency recovery, towing, and transportation services are unrivaled throughout the State of Michigan. Contact us today for instant service with the utmost efficiency and professionalism. We accept cash and all major credit cards and debit. We also accept quick pay with Zelle. We try to make it as easy as possible to our loving customers.

I found this service by doing a Yelp search…read more I was stranded on a Saturday. My call was answered immediately and the dispatcher sent someone to meet me. I had no idea what was wrong with my car. I explained the issue to the tow driver, who arrived in about an hour's time. He didn't offer any solutions or suggestions, but I was still grateful for his professionalism and timeliness. He also allowed me to ride with him to my home - which was supremely valuable. Perhaps the tow company merely tows and doesn't offer suggestions. Turns out that all I needed was a battery.

Despite my warnings, the operator dragged the front fascia of my Saturn Sky on the driveway. Then…read morehis truck leaked hydraulic oil on my driveway.

I jokingly told Tim I'd put up a review after I made sure my car didn't blow up. He said I…read moreshould've tested it before I paid him. HAHA~! I found Tim on our Ypsilanti facebook group, after not one, but SEVERAL people commented on how his great work was. Of course it would happen a day before I'm supposed to see my brother in Indiana - my check engine light comes on. I was a little hesitant because he had no website, no yelp page, no business facebook page (that I'm aware of) he just goes by word of mouth and Google reviews - he's completely mobile! After seeing all of the reviews, though, I asked him to message me after piggybacking on someone else's post trying to find a mechanic. Tim messaged me quickly and said he could come by after my dentist apt. After finding the problem he went to get the part and had me up and running in no time at all. If only it happened on a nicer day. At last we was covered by our garage! I let him know if I had issues going to Indiana I'd give him a call back. He said he'd come get me if I did! Great prices, great work, and a great sense of humor. I definitely recommend Tim.

Absolutely a life saver! Tim is professional, reliable and affordable without compromising quality,…read moreefficiency or dedication to providing professional service. I have used Roadside Rescue 3 times and I have never been disappointed with this 'go to' service. I have and will continue to recommend to friends and family

He showed up quickly, took good care of the vehicle and completed the tow. Also, Ali was a super…read morenice guy!

Great job towing 3 classic cars to consignment in a tight deadline. Straight class but it was hard…read moreto initially communicate and coordinate, but they got there on time and performed tasks professionally and with alacrity