I brought a great used car at Darby's Auto! They were very friendly, caring, and I would recommend…read morethis place to my family and friends!!

Used to be a great shop but now they don't care and don't want your business. They don't want your…read moremoney and if you talk them into taking your car, they don't actually do the work they said they would do. Instead they do something you never asked for that is totally unrelated to your problem, just so they can call you and say "come and get it." Owner has become quite surly in recent years and does not make you feel welcome at all. Don't know what their problem is. Very sad to see a once-great business turn sour like that.

I've been a customer for over 30 years. It recently changed owership, gave the new owners a shot…read more Needed front end work. Same great service that I've come to expect. Fast, courteous service all around. I'll still be coming back. Highly recommend.

The best collision shop out there, great people and the best prices as well! Definitely recommend.read more

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off

This is the most trusted auto repair shop in the area and I highly recommend them. If it wasn't…read morefor Pat and the staff I would be living on the streets. Seriously, I pretty much live out of my car so without them fixing my car I would probably be under a viaduct.

Got my front breaks on my Audi A4 done. Great price, service, fast & friendly. Will go back for…read moremore repairs if needed.

Can't say enough good things about these guys; 5 stars only because we can't give more than 5…read more Here's my take on the auto repair business; there's 3 key things, two of which are very hard for the layperson to access. 1-Diagnosing the problem. 2-Fixing the problem. 3-Being honest about what needs done. 1-Jeff has many years experience and is excellent at diagnosing the problem. Obviously some things are easier than others; e.g., the brakes grind, you need brake pads; other noises or symptoms can be much harder to figure out. He's a master at figuring it out and won't give up till he has. 2-Fixing it. This is what every professional shop can do. 3-Honesty. This is the most important one - yet the hardest one for the layperson to assess. e.g., Did your brake job really need rotors too or would just pads have been enough. Did you really need that new radiator or was it just a hose that was leaking? Did you really need all the tie rods and ball joints and suspension links replaced or would've ball joints been enough? ...etc, etc. Sooner or later there will be times where a less-than-honest shop can oversell a repair for extra labor and parts dollars. And the layperson will never know. This is where the trust comes in. I am absolutely convinced Jeff is as honest and straight a shooter as there is in the car business. He'll tell you what your car needs and not oversell repairs you don't need.

I took my car here and they literally said "take your car across the street" extremely rude workers!read more

Jason took care of me within 3 days , got my truck In and out at a great price…read more very pleased with the work. Thank you!

Honest mechanic does good work for good ratesread more

DO NOT take your car to this place! They put a bad, faulty part in my car that caused my fuel gauge…read morenot to work & now my car sounds absolutely TERRIBLE! I had to take my car back to them and they accused me of bringing my car in with a bad fuel gauge to begin with. After going back and forth with the rude guy at the counter and insisting that there was NO WAY I would ever drive around town without knowing how much gas is in my car, they finally looked at my car again and realized the part they put in my car was defective and they had to replace it again. That proved I didn't bring my car in with a bad fuel gauge. No apology or anything to me. Unfortunately, after the final repair and them explaining that the new part was an aftermarket part, my car now sounds like crap with constant hissing sounds and gas smells even months after the "repair." They are rude, have terrible customer service, and are overpriced. I will NEVER take another vehicle to this place ever again!! If you want to mess up your car and receive bad customer service, this is the place to go! Good luck!

I have now used these guys for years and Kevin is the BEST! I find it funny and pointed that EVERY…read moreREVIEW is 5 *'s!! On many small tasks I have to throw money at Kevin to accept payment... SUPERIOR QUALITY SERVICE!!

In this day and age, finding a completely honest auto mechanic is like searching for a goose that…read morelays golden eggs. I've dealt with Bruce and his team of mechanics at My Car Guy Auto Repair several times, and to say that they are best would be an understatement. They give honest, upfront estimates of what needs to be repaired before they do any work your vehicle, which is at a far better price than most dealerships or other auto repair businesses offer. Bruce, and his team have extensive experience with all makes of Honda and Toyota vehicles. As an ASE Master Certified Technician specializing in Honda products, he strongly recommends using authentic auto parts from these two trusted brands, and not generic, third-party manufacturers. Likewise, I've had my Civic tuned up and it runs like a champ, at less than half the price quoted by three other auto shops in the Ann Arbor-Ypsilanti area. No matter what the make or model of vehicle you own, be it domestic or foreign, Bruce and his team of dedicated mechanics will repair it no matter what the problem is. The only kind of service he doesn't provide are front-end alignments. However, this may change in the future.

The guys are pretty friendly and direct, have their own tow truck, and have been my "go-to"…read moremechanics for a couple of years.. However. They tend to charge on the rather high side of things and refuse to work with longtime customers on pricing or give a slight discount when multiple things are being done. Lastly, their work doesn't seem to last as long as it does when getting fixes done at a dealership, so your brakes will go quicker.. oil will NEED to be changed around 1.5k miles etc. They guarantee their work, kind of, but not for long and they're vague about specifics. I'd like to get more work done here, but it will be cheaper and last longer if customers went elsewhere.. So.. typical independent auto shop?