Generally speaking, the staff at this location are pleasant and efficient, the lobby is well…read moremaintained and Covid compliant. It has a large restroom (handi accessable) that is always clean and seating is sufficient. The only compliant I have is parking, handicap is too few and there is not anywhere you can find shade, the way the building/parking is set up. It is very troubling when you have a driver that chooses to stay in the vehicle, leaving the lobby seats for patients. The heat is dangerous and I would love to see either trees planted between the parking and street. And making the few, 4-6 spots that do get some shade from the building all handicap. As the drivers are more likely to wait on site, and the patients often take longer entering/exiting the vehicles. *** When it comes to getting lab work done, Victoria is my only go to!! She is highly skilled and is the only one I've seen able to land the stick on my notoriously impossible veins!!!***

Entire experience was great. Enough for me to get online and leave a review. Made an appointment…read more Showed up 15 minutes early to check in and they immediately called me back for blood draw. Always having a difficult time with blood draws, she's nailed it the first time and was over before I knew it. This location wasn't the closest for me but highly recommend this location even if it's not the closest one to home.

I will not return to this location even though it's closer to my house. My arm still hurts from a…read moreblood draw today. The injection site is black and blue and very swollen. The phlebotomist was rough and used way too big of a needle. **Some techs are awesome and totally get it. They use the right sized needle for my fragile skin, but not here. I'm not a 300 lb trucker!

Be ready to use their website to SCHEDULE your visit!…read more It's been wonderful to schedule an appointment online and arrive with great service and hassle-free check-ins. After your first scheduling online your information remains on file. This includes your insurance information. Why is this great? People who have blood work checks monthly, bi-monthly, or your preferred requests - it allows you to book your event at your leisure. When you arrive there is no paperwork or insurance cards and questions to complete. The online service uses your information to look for your standing orders, collect information and confirm. The wizard online can provide you an estimate of your out of pocket payment. Online booking is the way to go!! Upon arrival, my on-site transduction was less than 8 minutes. The phlebotomists are welcoming. The seating area and lab area is clean. And, the humans there want to help you with a pain-free and enjoyable experience! This will be our HOME site for future labs.

They do a fine job drawing blood. However, ask your doctor if you need to be fasting or not prior…read moreto your blood draw. Some of the staff seem to think fasting is required for some tests when it is not required.

Opens at 7:30am walked in and waited only a few minutes right after they opened. Went right back…read moreand did my yearly blood draw. The gal who was my phlebotomist was pretty good and didn't bruise me.

WOW! You must check this new place out. They just opened earlier this month so they are still…read moregetting some things worked out but can I just say the service is top notch. Every where else people are in line sometimes for hours to get their COVID test. Walked in and was taken care of immediately. Best part...arrived before 12:00 and they had my results to me that afternoon.

Returning to Canada, we needed a Covid test asap. Tomorrow's Health was able to accommodate us…read moreearly Tuesday morning and we had results by the time we reached the border crossing the same day. Pleasant folks and Great service...............Kennewick, Wa.

Everytime I have called for a billing question Maxine is one of the most helpful and nicest people…read moreI've ever dealt with on the phone. She's always so welcoming and great at holding a conversation with you other than your medical billing info! Thanks billing department for making it easy to pay a bill!

I highly recommend St. Mary's Medical Center!…read more Yesterday, my mother's doctor, Dr. Giebel, performed eye surgery in the Day Surgery Department at St. Mary's and the whole thing couldn't have gone more smoothly. We were greeted quickly, assisted with the intake and directed to the Day Surgery Department. Although my mother was hesitant about having eye surgery, the staff put her at ease by fully answering her questions and treating her as a person as much as a patient. And while some healthcare experiences feel impersonal, this was not the case here at all. Having worked in healthcare for over 15 years, I understand the many things that go on behind the scenes to make it all happen and I was completely impressed with how detailed, efficient and friendly each person was.   Since I live 4 hours away, I am thrilled to know that such a wonderfully competent and friendly team are available if we need them.

I am writing this review to bring a serious patient-care concern to the attention of Providence St…read more Mary Medical Center administration regarding our recent experience with Nancy Rogers, PA, in the cardiology department. Approximately two weeks before this appointment, I contacted the cardiology department because my husband, who is an established cardiology patient of Dr. Maxood, was not feeling well. He was experiencing significant exhaustion and sleeping as much as 15 hours a day. Given his cardiac history and our concerns about his risk of stroke, I considered these symptoms important enough to contact his cardiology care team. We arrived at approximately 10:15 a.m. for the 10:25 appointment and were called back at approximately 10:45. While discussing our concerns with the nurse, we learned for the first time that my husband would not be seeing Dr. Maxood, but instead would be seeing physician assistant Nancy Rogers. We were both surprised and disappointed because our understanding was that this appointment was with his cardiologist. When Ms. Rogers entered the examination room, her initial manner immediately concerned us. She acknowledged that we had expected to see the cardiologist and made a comment to the effect that we were "stuck with" her, while telling us that she would have the cardiologist review the notes so that he would have "eyes on" the case. Given the seriousness of why we were there, we did not find this approach reassuring or professional.Our primary concern during this visit was my husband's anticoagulation treatment. He had experienced what we believed to be an adverse/allergic reaction to Eliquis, and because of his medical history and our concern regarding stroke risk, we wanted to discuss what alternative blood-thinning options might be available to him. Instead, a significant amount of the discussion focused on statin therapy. We made it clear that we did not want to pursue the statin discussion at that time and wanted to focus on the issue that had brought us to the appointment: anticoagulation and what alternatives might be available following his reaction to Eliquis. Despite repeatedly attempting to redirect the conversation, the discussion returned to statins. Eventually, frustrated that our primary concern was not being addressed, I raised my voice and stated clearly that we were tabling the discussion about statins and wanted to discuss blood thinners. When the conversation again returned to statins, I told Ms. Rogers that I was going to excuse myself. I got up and left the examination room. I then went to the scheduling area and, while admittedly upset and frustrated, stated that we did not want future appointments with Ms. Rogers and that we wanted my husband to be seen by Dr. Maxood only. I expressed my serious concern that we had come seeking guidance about anticoagulation and stroke prevention and did not feel that our concern was being appropriately addressed. I then left that area and sat on a couch near the elevator while my husband completed his appointment. I subsequently learned that Ms. Rogers documented in my husband's medical chart that I had been "verbally abusive" I was forced to advocate for my Husband multiple times and the last time I raised my voice. I also voluntarily removed myself from the examination room when I realized the conversation had become unproductive. I am particularly concerned about the documentation regarding security. To my knowledge, no security officer approached me, spoke with me, questioned me, asked me to leave, or escorted me from the facility. I remained seated near the elevator waiting for my husband. If the medical record states or implies otherwise, I believe Providence should review the circumstances and determine precisely what occurred and ensure that the chart accurately reflects the facts. Patients have a right to ask questions, express their priorities, decline a proposed medication or discussion, and participate meaningfully in decisions concerning their healthcare. When a patient and spouse repeatedly state that their immediate concern is anticoagulation and stroke prevention, that concern deserves to be heard and addressed clearly--even if the provider also believes another medication is important. I am asking Providence St. Mary Medical Center administration to review this encounter, including the scheduling and communication that led us to believe my husband would be seeing his cardiologist; the delay in responding to our original call regarding his symptoms; the communication and conduct during the appointment; and the accuracy and completeness of the subsequent chart documentation.