Coming to this dealership has been frustrating from the start. It would be nice if customers didn't…read morefeel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase.

Where to begin. First, when ordering my dream car I stated I do not want any chrome, I'd like all…read moreemblems and otherwise what would be chrome to be in black. The salesperson said he understood. When I went to sign the order contract I asked again, there will be no chrome, correct? He said yes, see I put Mopar black package. With that, I signed. 5 months later my car was delivered with chrome. I was extremely displeased. I was told my salesman that helped me no longer worked there. I was told because I signed the order contract there was nothing they were willing to do about it. I told them the discussion with the salesman I originally spoke to and what he said about the Mopar black package. They said, no that isn't what that means. (Like I'm supposed to know their car terminology.) They were unwilling to fix what their salesman did wrong and forced a car on me I didn't want because I signed the order contract. Fast forward to bringing my car in for recall service. I dropped my car in the morning after being told it would take roughly an hour. The service advisor says I'll get a call by 2:30 because I could not wait. At 3:30 I keep getting a voicemail. I called and finally spoke to a service advisor, not the one I saw in the AM, I am told they can't get to my car today and they want to keep it or reschedule. Seriously? My friend brought his car in for recall. The service advisor said they will call when it was ready. There was no call. My friend called to check on it and was told the service department was closed and he could not pick up his car until the next day, leaving him without his car. So they kept his car without calling him or asking him. Complaining to this dealership falls on deaf ears, nobody cares and nobody sincerely wants to help but, they are more than happy to charge your credit card, that part is very efficient. This is a pattern with this dealership. It has made owning a car I saved for years and years to get, a nightmare to own. I will not be returning. Anyone reading this, buyer beware. A failure from start to finish. I'm taking my business where I'm appreciated and getting rid of this car. Thanks for the nightmare.

Make this your first stop when looking for a new or used car! Carlos is amazing, no pressure,…read morelistens to what you can afford and is honest. I've never had such a stress free process when getting a car!

We brought my son's 2018 honda civic ex hatchback to be looked at on saturday.I made an appointment…read moreand our service advisor was melissa llorens. He was having problems with his battery, so she told us it was going to be a certain price to have the car looked at and whatever they found that price would be put towards the service. She also recommended he get an oil change which was not actually needed.But it was close to the time.So I said, go ahead and do the oil change. I then went on to their website and there was a special for the oil change at $49.95 which included a complimentary car wash. We ended up replacing the battery, which was $210. When my husband and son showed up to pick up the car, we asked her if she would honor the 10% off service coupon on their website. She then stated two coupons could not be used at the same time.Which we understood.But originally, we were going to just use the oil change coupon and the car had clearly not been washed. From the time we dropped the car off to the correspondence with her during the evaluation and the pickup she had zero personality, very miserable.And no people skills. She also wanted to up sell us on something on his tire thread for $500. We bought the car at coggin honda in fort pierce and we'll clearly making the drive north for any more service due to how rude, inpersonable, and basically lied to us abt what was needed. Do not revommend Melissa Llorens as an advisor at Johnson Honda

Like the old days. These gents were polite, professional, knowlegable and reasonable. They acted as…read moreif they care and actually want your business.

Bought my wrangler here, they're great and fixed anything or tried to fix anything that would be a…read morequick adjustment for them after I bought it too. Super friendly and nice and I love my wrangler!!

My Service Advisor Heather Semonish is outstanding. I trust…read moreher advice and her expertise and professional manner. She thoroughly explains and always explains in detail. Thank you Starling for having a professional and knowledgeable advisor such as Heather Semonish as part of your dealership, she is a true gem!!!

Brought truck in for service. Prices are very high, and greedy charges for diagnostic and paying…read morewith a credit card. $369 for a battery ? Over $200 to tell me that I have error codes. Which was obvious. Not happy overall. Will not be back.

We have my wife's 97 year old father living with us and wanted a good used Lexus RX350 that could…read moresupport a scooter lift. We were referred to Scott at this location. What made this transaction so unique was you tell him what you want and he finds suitable vehicles that are at various dealer only auctions, he tells you about each, and then you decide on one and he starts bidding to what he feels is the lowest fair dealer price he can get the car at. Remember, were talking dealer wholesale. He adds his commission and we got a car at thousands less then end user price. We ran a CarFacts check on the RX350 that he found and it was a single car owner with a meticulous service record. While this was really different, we came out way ahead of the game. I would highly recommend you contacting Scott and talking to him. It was a perfect solution and our new car is wonderful.

Bought a car while here on vacation and it make for a unique situation with it being in a state…read morewhere I didn't reside. Scott jumped through countless hoops to ensure the vehicle could return with me to Indiana. The vehicle is exactly as described and he was extremely professional and helpful. It ran great, had zero issues and was spotless when I picked it up. If there were any questions, he knew exactly where to go and what was needed. Definitely someone I'd bring future business to then next time I'm in the neighborhood!

I'm not sure what the other reviews are about but I can't believe that it's the same Hyundai…read moredealership that these people went to!! All the sales people were friendly and efficient, but we want to give a special shout out to Francisco who made the process smooth and called me the next day to make sure everything was great. Additionally, we were about to buy a car from a different dealership when we saw that Wallace had the exact one I wanted. We called them on the phone and asked them to match the price or go lower and John (the manager) said yes... and they kept their promise! I walked out of the dealership after about 1.5 hours with the exact car I wanted for a better price!! The facility was a clean and simple trailer. But it's only temporary until their new building is ready! All and all, I had a very pleasant experience and I would recommend this dealership

Brought a perfectly working car to Hyundai dealership at Fort Pierce for an unti-theft recall…read more When I got it back, they resemble the steering wheel too tight that it was rubbing, and they totally broke my ignition system. They were incredibly rude and I was forced to pay $525 for a new ignition system that was working perfectly when I brought the car in the first place. After protesting with Hyundai USA Headquarter I did got reimbursed for the money. However They"forgot" to tighten the battery connection which made it sometime impossible to start the car. When I brought the car back to fix it they wanted to charge me $250 to "diagnose" their mistake. I took my car to my mechanic who diagnose the problem right away and fixed it for free. When you buy a car you "get married " with a dealership as you will need them to service it for the rest of the car life. This is absolutely the most incompetent worse service I have ever received from a car dealership in more then 50 years. Shame on you Hyundai Wallace Fort Pierce.

I would like to thank both Maria T. and Eddy M. for their knowledge, professionalism, and excellent…read morecustomer service. We were shopping for a vehicle for my daughter, and they took the time to educate us and truly went above and beyond our expectations. I would highly recommend Toyota, and especially this location! Thank you again!

Remember: Oil is amber and Transmission is dark pink…read more Dropped my 2016 Toyota Sequoia at Treasure Coast for a fluid leak between the vehicle's bell housing and the rear of the engine. When I wiped the fluid, it looked amber-colored, but it had a lot of dirt mixed in it, so my first thought was that the rear main seal was leaking oil; however, it had a very faint color of pink. I thought that if it was the transmission fluid, surely the master technician would identify the fluid before replacing any part, right? I was wrong; he replaced the rear main seal, which wasn't leaking, for $1,600. When I got it home, it was still leaking, but the good news was I could tell it was transmission fluid; the bad news was the 'Master Technician' had repaired a perfectly good part. I contacted Adam Cohen, the service director, who basically said they would repair the rear main seal if it was leaking, but I would be charged full price for any removal and repairs done to the transmission. I put in a complaint with Toyota's headquarters regarding this issue. I then took my vehicle to Earl Stewart Toyota, who identified that the transmission's torque converter and pump seal were both leaking transmission fluid. Earl Stewart Toyota charged me $3,200 for the repairs and a one-year warranty, so I wasted $1,600 at Treasure Coast Toyota. After filing a complaint with Toyota's headquarters and Treasure Coast Toyota, I'm seeking resolution, but I'm definitely not holding my breath. I'll update my review if things change.

Spent almost 60 thousand on a 2023 BMW 840i. A week after buying it rained and I hydroplaned do…read more30mph around a corner. I have bald tires on my brand new purchase. I suppose it's my fault for not checking everything and believing that AUDI Stuart actually did their 300 point inspection. Being that the car is a coupe you can't just see the tires. You have to fully turn them to be able to see them. I honestly wouldn't even be that upset if they just told me tough luck, we can't help you. Instead Clark the sales manage actually pretended to care and then never called me back. I called like twice after that and left a message for him but in all honesty it's a car lot. They got your money and that's all they care about. If you decide to buy a used car from Audi Stuart please do yourself a favor and look it over really good. I personally wouldn't have recommend it.

Have used the dealership for my prepaid maintenance. The people and the work are ok. What's not…read moreok is that they try to sell services above the maintenance recommended by the manufacturer (and above the prepaid maintenance plan). To add insult to injury, they add a 3% surcharge to credit card payments.

Be careful giving them a refundable deposit because they will not refund it. I signed up to get on…read morea waitlist for an EV pickup, chose not to order it when my name came up, asked for a refund and silence. They ignore me. Talked to Mark Warren, GM, and he began the run around. Go to another car dealer outside the Wallace Family of Car Dealerships.

We had a car that we wanted to sell straight up. It was a Chevy Equinox that had only 4,000 miles…read moreon it. We knew that because of its like new condition and really low mileage, it would be pretty desirable and bring a good price. We decided to first, get a bid from Wallace Chevrolet in Stuart, Fl. Clearly the used car manager did not think the great condition or low mileage was important. After going through all the typical sales garbage they throw at you.... "How much do you want for the car?" (Dumb question that has no relation to how much they'll pay). "The new model is redesigned so there's not much call for this year" (you can stop the set up and just give me the price you'll pay)! "White's not really a good color" (BS, this is Florida, do I look like I was born yesterday?) "This is the best price you'll get anywhere but, it's only good for 24 hours" (Right dude!). After all the typical car dealer garbage laid on us, they gave us a price of $23,500. Next, we went to CarMax up in Jensen Beach, FL to get a bid. What was Carmax's (no bs, no haggling) good for 7 days price? $25,000. Guess who now owns our Chevy Equinox? You bet... CarMax! Why anyone would go to a dealer to sell/trade or buy a used car is beyond

Simply an excellent business. More concerned about people, safety and public good than car sales or…read moremaking a profit . Very impressed with their integrity. Handy location just off the highway in Stuart, Florida. Website is also easy to navigate.

Excellent customer service start to finish! Made buying a car easy. Loved the homey atmosphere…read more Absolutely would recommend them to my friends and family. Love my new Chrysler 300.