On April 18, 2016, My husband was treated horribly at this place. He went twice in one day. With the exception of the first visit which took place in the morning. In which he was taken care of by an older gentleman who appeared to be in his 60s with blonde hair. This gentleman offered exceptional service. He sold my husband a water heater. Offered all the supplies that he needed, and expert advice. The service was so excellent that my husband left with a smile from ear to ear. Later on in the afternoon my husband had arranged a visit with the plumber to install the water heater at our home. For whatever reason this particular water heater did not fit the current installation in our home. We had to return the heater back to the location. However prior to going back to the plumbing store my husband called to make sure that the actual water heater that he did need was in stock. A nasty person picked up the phone and immediately gave my husband attitude, he was not helpful and not willing to provide much information. He informed my husband that they had a water heater in stock that should fit our needs of a smaller size. So my husband made sure to pack up the water heater with all the parts in the box; everything intact as it came. When my husband returned back to the store, there was that same gentlemen (if I can call him that) the one that picked up the phone. He's young in his 20s with black hair. My husband arrived around 5 PM. He was once again given more attitude, and was told that the water heater that was just discussed over the phone was not in stock. The man then proceeded to try and anger my husband by telling him that the water heater he was returning would cost him more even though it was larger in size than the one he was returning and of a lesser value brand (as though my husband hadn't already done his research). He insulted our plumber. He then told my husband to wait outside, made him wait for a long while. Then came outside and yelled "what are you doing there?, come inside!" My husband stared at him in disbelief. Exasperated and about to lose his temper, followed him back inside only to be told yet again that is going to cost him money. (Keep in mind that earlier in the morning the other gentleman had already given my husband exact pricing on all the water heaters in stock therefore, my husband already knew this was a lie). On top of this there were other customers in the store, and this man continued to talk down to my husband in the presence of other people. My husband was the only one in the store that was of Spanish descent, an obvious case of discrimination. And although we had everything set to have this water heater installed today, there is no way that we would continue being patrons of such a store. It's unfortunate because the gentleman that took care of my husband earlier in the day was such a lovely gentleman. One thing is for sure if the man that worked in the afternoon continues to work there this store will continue losing customers. I'm actually very shocked that this is the first review for this store. My husband is a tall and stocky man who exercises a lot of patience. Truly I'm shocked that this man is still walking. My husband must've been in a good mood today. Needless to say we will never go there again and I will make sure the rest of the neighborhood knows this, and we know a lot of people!!! read more