Visited Lowe's of Rutherford for a plastic runner in my hallway to cover a very nice zebra print runner. My little furry kids, love the feel of my carpet runner. Don't want the dogs having accidents on my rug. Stopped by the store to buy a plastic cover for my runner. Adem assisted me in flooring. Cannot thank Adem enough for his excellent service. Adem is lovely! At checkout, the guy that assists customers checking out, believe his name is Frank, another awesome human. The service, selection, and value made for a great experience. The prices are great, and fair. read more

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Terrible, 1st their rewards program sucks, next i order something online and they say they have 300 of the item and 2 hours later I get an email that the order is cancelled they are out of stock! WTF. Home Depot here I come. read more

Kobalt tools and batteries are GARBAGE and overpriced. The batteries last one season

I love doing business with this store. It is professional, clean, well-stocked, organized, and they come through on their promises. Recently went in for flooring and doors for my home. Adam and Cloyd in the flooring department were an absolute class act. They got me what I needed and it was delivered EARLY! To top it off, they were genuinely nice guys who treated me kindly. Doors also arrived exactly as promised and in perfect condition. The delivery guys were wonderful, on time, professional, and took great care of my items in transit. Prices were great, especially buying in volume. Overall, another great experience here. read more

This Lowe's was a rough experience. The paint department was 'okay', it was messy and hard to find supplies. Prices were high for the low quality of the items. The checkout was a nightmare. Susan, an employee manning the self-checkout, could not give clear instructions at all. She would tell you to press something, then get an attitude that you pressed it. She would tell you to scan something, then get mad you scanned it. I told her I didn't know what she wanted me to do, since the instructions she gave were wrong and it was annoying that she was speaking to me in a disrespectful way. It took almost 7 minutes to check out 4 things because the machines themselves didn't work right, and then Susan gave horrible instructions and had an attitude. read more

If Home Depot is Coke, Lowe's is... Dr. Pepper. (Sorry about that, Pepsi!) (And second place is entirely respectable.) My favorite thing about this location is... the location. Just minutes from my house when something goes wrong. And every homeowner out there will surely agree - something is always going wrong. (I definitely miss the carefree days of being a renter and having the landlord handle any and all problems that might arise.) My issues with this Lowe's include: ...the antiquated "Blue Laws", so they're closed on Sundays. (Then I need to schlep up to Clifton and hit the Home Depot.) ...they seem to love moving around items just to irk customers. Lightbulbs were perfectly fine in Aisle 1 for years but now you needed to scoot them over to Aisle 5?! Boo! ...there seems to be an endless amount of workers all over the store but 85% of them have mastered the "never make eye contact or talk to the customers" - so they're just milling around and talking amongst themselves for most of their shift. ...that key-cutting kiosk-machine is useless. (Have an actual human kick it old-school with one of those sturdy 'key duplicator' devices.) ...self-checkout lanes. Only one accepts cash (?!) and the others are on the fritz (?!) and you'd rather just find an actual human working a register but she's all the way down yonder and everyone in her line has well over 50 oversized items at least. Otherwise... they have a massive parking lot, they almost always have what I came for, the pricing is decent, store is clean. read more

Bought a washer at E. Rutherford store explained situation that room was small Associate told me that the delivery associates would handle When they arrived the delivery associate told me that they could not install washer because they dont disconnect dryer why wasn't I told this beforehand. DO NOT BUY APPLIANCES FROM LOWES THEY ARE THE WORST. Am returning washer for a refund. This is not the first bad experience I have had with them. Never again. read more

Absolutely Horrible Service from the paint desk to self checkout ; their conversations with other coworkers supersedes the paying customers!

Always enjoy Lowe's stores. Good selection and fair prices. Staff was helpful at this store. Friday nights are a foid dhopping tiñe as store was almost empty. Good lighting department. read more

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I ordered a toilet online from lowes and set up installation through them as well. I had the toilet delivered to my home so it would be here for the installer hoping things would go smoothly. When the installer came and opened the toilet he found that it was broken. He called lowes and told them and then left my home. I called lowes multiple times trying to find out how I could get the toilet returned or exchanged. Each call I placed resulted in me having to wait for a call back because they were so busy. Everyone I spoke with said someone would be calling me to coordinate a return but that never happened. Finally I was able to get someone to help me load the toilet into my car and I returned it to this lowes location. The customer service representative was rude and obnoxious. read more

Self checkout. Was at the self checkout and had a problem with the scanner. The attendant Frank was scanning out another customer at self checkout with multiple items in their basket. I asked Frank for assistance and his response was it's going to be a while. Unprofessional and rude his response should've been just a minute but instead he continued with the customer like the customer was on a regular checkout line each customer being individually checked out by the intent. Thought that was the point of self check out each person scans themselves out and if there's a problem the attendant helps you resolve it. read more

Horrible. I don't know what Joe G or Jake M were talking about. But maybe their customer service was good when they first opened. However, while visiting this location, every associate I ran into was rude and unhelpful. Even the cashier was cold and unpleasant. Finding things in the store, easy? Me thinks not. I will just stick with Home Depot right down the road rather than driving the 15 minutes out of the way to be treated like crap. read more

Lowe's Home Improvement - Hardware Stores Near Me - East Rutherford, New Jersey

Really bad customer service. Actually, there's no customer service. I called 3 different stores - Paterson, Butler & this location. Couldn't reach any one of them by phone, so I had no choice but to drive there. I was looking for a very specific chair that's on Lowes' website but only available in store. No one knew anything and they looked befuddled when I asked about the chair (I asked 3 different people & each looked more clueless than the last). Totally disgusted, I got in my car and called Home Depot in Pine Brook just on a lark. Totally expecting them too not to answer, I was shocked when someone in Customer Service actually picked up the phone and answered my question. They didn't have the exact chair I was looking for, but they gave me a few options on the phone, so I drove there and got my chairs, very happy to give them my business. read more

Our door lock which has served us well for many years has been sticking. After a while you get tired of giggling and it was time for replacement. So we ran into Lowe's and what a pleasure it was to deal with a seasoned gentleman in the hardware area. We were able to find exactly what we needed and get a bunch of extra keys made. Too often you end up hunting down a young kid who often has no clue. The reason why only 4 stars is because I was also looking for a lamp and I got tired of waiting for someone to help me in that department. There was only one cashier but she also was very nice. read more

The team was quick to attend to my needs I was picking up (6) 5gal jugs and when I asked for help they came immediately. Rodrigo was the one that brought them to my car and was very nice. They were fully stocked, usually the waters run out fast. Nice clean place. read more

Nice clean, spacious store. No wait to get in. I needed to rent a Bissell Carpet Cleaner. Printed the form at home and completed it, it made the rental quick and painless. Returning it was even easier. I dealt with Vee both times and she was great read more

worst LOWES ever. My daughter was in there today 1/20/2022 at 3 pm and to make a long story short she was disrespected badly by one of the employees. He canceled her keys that were being made at the key center on his own while she went to get change from customer service to pay for the keys. As a result, she lost her money and he told her to call the number on the machine. Yes, his IGNORANT self said that along with yelling at her loudly on the sales floor because his privileged butt was upset because she demanded her money back. The manager was called 5x and never came until 20min later after the Vicious and gruntle employee started walking to the back. CUSTOMERS BEWARE! read more

Really the worst. I ordered a washer and dryer set and when I got here the washer was physically damaged, and the delivery people didn't know how to hook up a gas dryer. It took forever to get the refund sorted out as well. I've never been a huge Home Depot fan, but I ordered the same product from them and it was here in a week, hooked up in about 45 minutes. read more

Excellent help excellent prices. There's a gentleman named Rick that really helped us out when we were looking for paint and supplies. Everyone so helpful and they're fully stocked with everything that you need. read more

One of the best Lowe's locations since it'n the next town were I live, :-). Very spacious, and organized, and Lowes seems more cleaner than other big home improvement store. Employees always willing to help. I'm here probably once a week getting something for the house or looking for discounts on an appliance or just looking around to keep up to date on what they do got so I know where to go when the need arises. Big selection on paints, tiles, flooring and home decor too. read more

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Comparing to the other big home improvement competitor, Home Depot esp. Located in Clifton and Jersey City, the customer service provided here is much better. There's always someone walking around that you can ask for help. We got our washer and dryer machine here and we're very happy with the customer service. The staff member (feel bad as I forgot his name) was very knowledgable and took his time explaining the differences with the machines, brands, price range. You can apply for their credit card and receive a 10% discount on your total purchase or if you spend a minimal of $200, you can get 18 months free finance so if you plan on buying a big appliance like washer/dryer, you should consider applying for cc. For all future purchases, you get the 5% discount off your total purchases. read more

Managers Open Your Ears!!!!! You just lost $1582.32.... I ordered a GE bottom freezer for $1582.00 on June 12, 2020 its June 22, 2020 and money still has not left my acct? They give delivery date of 6/27 but frig not paid for yet? I called them Lowes RT 17 and i get put on hold only to be disconnected...then i never got through again, called over and over for 40 mins and no customer service at all..customer service is obsolete. So i had no choice but to cancel my order. Will go to Wayfair instead at least I know their customer service is immaculate as I am a customer for years now...assinine to lose this type of money due to not having good customer service its what makes a business. read more

Needed some help from customer service. Usually that means being passed around from worker to worker until ya give up. However, this site is different, at least the customer service rep Louise was EXTRAORDINARY. She not only was very pleasant to work with, but she made sure I was satisfied and content. She went above and beyond! She followed up with me until we got the Lockers working. Thank you! read more

Well Lowes has reached a new low. Would not take back my merchandise. Said there was a new policy. Showed me a little sign. Nothing stated on the receipt. Manager on duty..... no help Store manager Gregg freyer was no help. Would not return item. Gregg said that he was not going to help me and agreed with me that he was making me an unhappy customer. Call corporate customer service. Spent 20 minutes with them and their answer was I should read all the return policies on line before I shop at the Lowes store. Read the policy before I shop!!! Then the Corp customer service agreed with me that they were not going to make me a happy customer and they were going to hang up on me. I said your seriously going to tell me to be an unhappy customer and then they hung up on me. The customer. Again a new low point for an already poor performing store. Store # 1942. Lowes. read more

Lowe's Home Improvement - Poor Lowes is getting worse - Hardware Stores Near Me - East Rutherford, New Jersey

So I went in to special order a charcoal smoker. I had all the info ready so customer service could do their bit. The employee from inside seasonal told me that customer service was where this gets done. Customer service employee then calls the same employee over to do the special order, and then walks off. Inside seasonal tells customer service that he sent me to Cust. Service. She looks at me dumb-founded and asks "So you'd like to order something?" Me: "Yes." Holds the phone up so they could see the info about the product. Cust.Serv. "What do you need?" Me (holding the phone up still) "This." Me, mentally: "I'd like a Ferrari, a massage, and a double expresso." Cust. Serv: "Oh, that's not in stock." Me: "................" Cust. Serv: "I can order that for you." Me: "Okay." Me, mentally: "I think I'm having an aneurysm." Cust. Serv: "But I don't know..." Me, mentally "I know she's saying something else, but I can't afford to have any more brain cells commit suicide. Fuck it, Jeff Bezos wins this round." Cust. Serv: "Would you like me to order the thing?" read more

Please, for the love of everything that is holy, do NOT order online and have anything delivered by truck from Lowe's. This is my second experience ordering something to be delivered by truck (big items, lumber, etc.), and it turning out to be a GIANT disaster. They farm out groups of items to different stores, all with different delivery times. You'll get calls the day before coming delivery windows, and that morning, confirmation for your delivery that day, and then EVERY. TIME. I get a call from the store an hour into the window saying "yeah we don't have any of those" and then they cancel the order. Both times have been a nightmare, and I've ended up just renting a UHaul and shopping and Home Depot. Until Lowe's figures out how to make this more friendly to customers, please spend your money somewhere else. read more

Been loyal customer of this location for years. But their customer service and communication has become a complete joke. I placed an order online over ten days ago and received numerous notifications via email and text it was going to be delivered via truck today. Nothing was delivered. To make matters worse, the store has not been answering their phones for three days. It keeps ringing and going back to the welcome greeting no matter what option is chosen. A complete joke and embarrassment. I will definately be brining all of my future business to a competitor. read more

The WORST customer service! Dp yourself a favor and find another store near you. Also, Don't bother calling because you will be left on hold for at least 20 minutes. read more

This store is a joke !! Always a issue !!! I spent between $10,000 - $12,000 dollars over the past few years at this store on my home improvements. Today I picked up a few painting supplies. Of course no one in the paint department. I just needed a few paint sticks to mix the paint I picked up last week. Here comes Mister happy in the paint department. I ask for a stick he looks at my cart and says you have no paint. No shit genius !! I bought it last week. He says ok and give me one paint stick. I said are you kidding ! No he says if u want more we sell a package of them. What a joke. I told him he was a asshole and walked away with my one stick. My purchases came out to $96 dollars and that is my last purchase from this store I will ever make. Hope is It was worth it genius !! Great management treat your customers like shit. read more

Very disappointed in service yesterday. I asked three times for assistance from service representative. It is easier to order items from Amazon - the differentiating factor at a retail location is SERVICE. If you cannot provide quality services, this retailed will go the way of Kmart, Sears, etc. read more

I thought this was the best Lowe's I've been to in a really long time I remember I was in there a few months ago and had an issue with a stainless steel refrigerator but they accommodated me and my needs today I was in there for packing supplies because I'm moving and the girl that checked me out was very helpful and I was able to find employees throughout the store organizing and fixing things and helping people it was noticeable that they were attentive I don't know the girls name that checked me out she was Hispanic with really long curly dark hair very friendly thin. She was very sweet. And then the guy that checked me out a very tall gentleman checked my receipt to make sure that I have had purchased everything and paid for it to check off my receipt real quick he was nice and made short talk with me After I went across the way to have a quick lunch I spoke to my husband and I told him that I had bought him a new drill because he could not find his. He told me that he had found it a couple of days ago to return the drill that I had just purchased for $160. So I got into my car and I went back with the drill on opened with the receipt It was a very friendly Hispanic guy with glasses on that help me in returns and he seemed a little too happy for me but talked through it and said it was not a problem and it went right back onto my Lowe's credit card he thanked me and told me have a good day. I thought it was oddly strange that it was the first time I had ever been in the Lowe's that seem to be so well-managed. read more

I can usually find what I need here, but usually get associates with an attitude. This past visit I waited 20 minutes (through 2 store pages) for someone to help me copy keys. No one ever came so I left. Not to mention there were like 20 employees on the floor and it was a Monday at 10am. So real top notch service here... read more

No big-box hardware store can get five stars, fairly. There's too much specialization in each aspect of home ownership (plumbing, electricity, roofing, etc) for any one place to cover all in serious depth. Having explained why it's not five stars, let me now tell you why no other place can get four stars... The selection of tools, parts, and specialty items at Lowe's surpasses Home Depot. A good barometer is plumbing supplies: Lowe's carries the parts right near the supplies right near the pipes. There is no aisle confusion at Lowe's, and there are no unexpected shortages of needed parts. Home Depot restocking is pitiable and usually leads to gross frustration when you can't find what you need. Customer service at Lowe's is much better. It's friendly, for one thing, and efficient, which tends to be rare. The line moves quickly -- usually a ten-person line might have you groaning, but in ten minutes you're in front of someone helping you. Nice. The staff seems more helpful. I'm actively comparing this Lowe's to the Home Depots within 15 miles of the place, and no Home Depot has impressed me with personnel at any level, cashiers, stockers, counters, no one. In Lowe's you don't exactly get personal shoppers but you get efficient help. I actually enjoy going to Lowe's... I dread a trip to Home Depot but because this Lowe's is in Bergen county, it's closed on Sundays, and woe to thee who darst... darest... wants to fix a sink on Sunday. -C read more

Like the other reviewer here (Monique C.) I had a horrifying experience with this Lowes and the contractor they employ to do bathroom construction. Vinny Tabano or Vinnie Tabano never finished the job. If I called to ask when he was coming to finish he said I was a pain the ass. I have written proof that the sales installation manager knew he never finished the job. I alerted the store manager Gregg who didn't seem to GAF. I called Corporate and they don't seem to fully grasp the magnitude of the issue or how many other clients are affected by this contractor. I have a list of them and intend to pursue until they make this right. Lowes is defrauding customers of their money thru bathroom and kitchen jobs with incompetent contractors. Please be careful of who you're letting into your homes because Lowes sure doesn't know. read more

don't buy anything from them that needs to be installed - they are SO disorganized!!!!! We had so many issues with our floors I can't even tell you. They would never call us back or call us period. We had to manage them and constantly call and follow up. Wound up having to get our own people to install the floors because they wanted to charge an extra $1k that we were told about the day of installation because of an issue we specifically asked about before signing the contract. Rude staff. They could have cared less. Then they didn't place the order for the last pieces they forgot to include on the original order. Horrible. Horrible. Horrible. Go to Home Depot or a private contractor. These guys are the worst! read more

If you're at a cash register waiting to be helped, and you see two workers standing at the register talking and they don't acknowledge that you are there waiting to be helped, what do you do? Enough said. Terrible service. read more

I can't say enough about the wonderful experience I've had with Lowe's in East Rutherford - Kitchen & Bathroom Design Department. Our designer was a pleasure to work with and a very talented designed. He was patient, suggested solutions for our tricky little space, and left us feeling like we had a friend on which we could rely. And let me just add to that, we were not easy customers. I highly recommend checking out Lowe's for your cabinets. After searching the Home Depot, and a million discount cabinet places on Rt. 10 and Rt. 46, our kitchen designer, who had over 10 years of experience, explained all of the subtle differences of the several cabinet lines that they carry. I'm so happy we chose the Diamond cabinets from Lowe's. It's been a great experience so far, can't wait to see them hanging on the walls! read more

I'm a fan of this Lowe's. The items I was looking for were easily found and where they said they would be after checking the website

This is not a review for this particular Lowes but the rather the bank Lowes uses for it's interest free credit customers. If you choose this option and open a Lowes credit card, your account automatically gets bounced to a "Synchrony Bank" for these interest free purchases (Many other businesses use Synchrony as well). Here's my story: The following letter was sent to NJ Senator Menendez. Unfortunately he's currently under indictment for a host of illegal activities so I am not expecting a response. I will be sending it to the NJ attorney general though. Lowes and Synchrony Bank deceptive business practice: Lowes, and several other businesses, offers either 5% off OR 6, or 12 months of interest free on purchases made with a Lowes credit card. However, when one makes several purchases and begins making their monthly payments, even if you pay a lot more than the minimum payment, only a portion gets applied to the first purchase (unbeknownst to the paying customer). This makes it difficult, if not impossible to pay off the items in the order in which they were purchased; this will result in the 24.99% interest rate (being applied daily and compounded) to the entire amount of the original purchase, not just on what's owed. Most people making their monthly payments probably assume their payments will be automatically applied to their earliest purchase, only to be surprised by an outrageous amount of interest after the 6 months have expired. I made a call to Synchrony Bank months ago (who handles this agreement for Lowe's) and was given conflicting information. One representative said she "could set it up so all payments are applied to purchases in chronological order." So of course I opted for that. Why is this not automatic? This, I discovered did not happen because my last 3 payments of $400 was clearly not applied to my first purchase on 10/1/2014. So I called again. Same conflicting information. Same story. **It should be noted: nowhere on the paper bills or online does it say the customer must call Synchrony Bank to have payments applied to the earliest purchases. I did receive a letter after all this explaining that I can go to a their online billing and set it up so each payment gets applied to the earliest purchase. This is a clearly deceptive practice because both Lowes and Synchrony Bank fail to inform the customer of all the information they need to avoid paying the high compounded daily interest of 24.99% at the time of purchase. To make it worse, they punish the customers that pay even more than the minimum monthly payment by applying an amount they decide upon to the original purchase. NOTE: If you check BBB.org you will see 246 reviews, 238 negative. read more

I love coming to this place for anything I need for the home. Their staff is helpful, the only thing holding me off from 5 stars is the fact they're closed on Sunday. I'd rather go here than the Home Depot in Clifton. I've never had a problem with sales or service. Had keys made, bought paint, gloves, cans, tools, the quick-crete cement recently helped patch some trouble spots in the basement. read more