If I could give this company no stars, I would.
I know nothing about wallpaper, so I rely on professionals to measure a room and tell me how much to buy. My installer has worked for me for over 5 years and has been in the business for more than 25. She gave me the exact amount of paper to order for two rooms we were decorating, but she warned "if you chose a large pattern, be sure to ask the seller if you should order an extra double roll." So I went to Wallpaper World to look through the books and pick out patterns. The salesperson there was busily engaged in either texting or emailing where she stood behind the counter in the center of the room and gave me little attention, so if I needed anything, I had to seek her out and ask. After choosing two patterns, I specifically asked her if either would require extra paper given their size. She flipped to the back of the paper page, said "Nope, nope, nope. Should be fine." and went back to whatever interested her more behind the counter.
I ordered over $800 in paper. I know wallpaper can be far more expensive than this, but that's still a lot of money where I come from. I paid in full and had them ship the order to my home.
One of the papers came from Europe so it took about 3 weeks to arrive. My installer hung it immediately, but her concern was realized -- the pattern was so big that she needed just short of two more rolls. I called and placed another order. Ten days later, Wallpaper World called and very happily informed me that the paper was no longer in stock and was also discontinued. I was amazed and baffled. I explained that I had a room almost completely papered, but for a few square feet and that this was unacceptable. The woman speaking with me then explained that it was my installers fault. I explained that since I had relied on their salesperson as to the need for purchasing extra it seemed to me that it was their fault. The conversation went back and forth without any progress. She was full on certain that my installer had made the mistake, that Wallpaper World had no responsibility and could care less that I now had to toss $400 worth of wallpaper in the bin after paying to have it installed and now would have to pay to have it ripped down. Not willing to do a thing -- except repeatedly blame my installer. I gave up.
I tried to find the paper from another source with no luck. And I waited for Wallpaper World to at least refund my payment for the non-existent two rolls. They didn't. Finally, my husband called to get that money refunded. He spoke to the same woman I spoke with. They had the same conversation. Again, she was quite adamant that they have no obligation to help to make us whole or make any effort at all. She says things like: "This company makes wallpaper for the WHOLE WORLD. It can't be blamed for running out of a paper just because your installer told you to buy too little." It's impossible to reach any kind of an accord with someone like her.
Wallpaper World made a profit (presuming a healthy profit) on our loss that resulted from their misinformation and failure to perform. I call this fraud.
I also call it really bad business sense. Unless you have a crystal ball and a mathematical mind that never errs, stay as far away from this company as possible.
By the way, I talked to a number of wallpaper dealers online who were far more responsive and helpful than Wallpaper World. They called me back. They called the manufacturer. They tried to find sample paper that might still be out there somewhere. At least they tried and that's a whole lot more than I can say for WW. read more
