Parts were up-charged 100% the part cost $240 from Napa and…read morelisted on the bill from Kens was $490 Plus labor on top of that. The other vehicle we brought to them, my husband asked what the labor cost would be if we brought our own parts, the employee on the phone couldn't even answer the question and said "I'll have to refigure it" Isn't labor a set hourly rate?? It should have been itemized on the quote but yet the employee had no clue what it was.

Great company and service! John was the driver who towed my truck and such a nice guy to chat with…read more If you need a tow, call these guys!

Don't bring your vehicle to Hibbing chystler worst place I have ever been too. My brand new 2024…read morewagoner has been there 3 times in the last month for the same problem that I was told was fixed by the updates they did the first two visits and yet every time I took it home it came right back, issue Was never fixed and still not . Not only that but after the third time they then say oh it's a well known mopar issues there is nothing we can do about it after having my vehicle there for the 3rd time and paying $1,400 out of pocket The issues still remain unresolved. The 3 time I came to get my keys and the guy threw the keys on the counter and was very rude so of course I was rude right back and proceeded to try to tell me he was going to cancel my order and that I didn't pay for it when In fact I did because in order to have A part ordered you have to pay for it and no this part is not for the issue that I fact still remains and issues it was for a different one then tells me that can cover my diagnostic And I said I don't f** think so I already paid for my part you aren't canceling anything that I already paid for and keeping my money. I requested higher up come out and talk to me no one would they hid behind the desk wouldn't come out I called multiple times and finally spoke with the owner Pete and tried telling him what happened and every time I would talk he would rudely interrupt me would not let me finish anything i said tried saying telling me all the staff said I was rude every time I came in when in facts I wasn't I have recording of the conversation and told him that and he did not like that I said I had them so bull crap when he called me he automatically assumed I was a dude but if he had watch the video from the altercation he would have known I fact I was not a dude not only that while I was trying to tell him and explain what happened he kept cutting me off and the proceeded to tell me all I wanted to do was argue when all I was doing was trying to tell him what happend and told him to stop interrupting me and let me speak he didn't like that and hung up on me. the Owners customer service and employee customer service not all but a few in the parts is absolutely terrible I will never do business with them ever again my husband has done all of our business through them and will no longer be the case sad how a business is ran with such poor quality service. since I won't let me reply to Kellys comment I will update it here I have recordings of while I spoke to your employees when I brought my vehicle to you guys . I was never rude up until after the 3 time my vehicle had been to your establishment for the same problem when after the first two times I was told the issue was fixed with the updates you guys preformed again which I have recording of but yet took the vehicle home and the problem still persisted and still it a problem. I never hung up on your employee until after I told him I will be in to come get my vehicle because obviously you guys lack the capability to fix the problem after the 3rd time my vehicle was at your establishment for the same problem , I myself Was never personally rude on the phone did I become rude once I got to the dealer and your employee had thrown the keys on the counter and becomes disrespectful and rude towards my husband and I and telling me he was going to cancel my order that I had already paid for and proceeded to tell me I didn't pay for any of it when in fact I have bank statements and paper work showing I did and then he proceeds to tell me that'll just cover my diagnostic. so yes absolutely I sure did yell at him I will not tolerate being spoken to the way he spoke to us you guys are unprofessional and terrible at business. doesn't matter where I purchased the vehicle as it was purchased through a jeep dealer it can be serviced anywhere at any jeep dealer. Hard to meet expectations when you couldn't fix the same problem 3 times of it being at the facility and then the third time of it being at the shop I was then told told oh its a known mopar issue sorry no fix. but was told after the two visits that the issue was fixed after the updates when in fact was not.

Absolutely unprofessional service employee named Chris. He will not listen to a word you say and…read moretalks over you a million miles per hour and says he is done and hangs up on you. Very disrespectful and unprofessional customer service from him. Beware.

I know some people like doing their own oil changes, or even like going to the dealership, but I…read morecan honestly say that the quality of service is like no where else I have gone. These guys greet you with a friendly smile, they give you quality options to choose from for your vehicle, they give you items to consider to get done when your vehicle reaches a certain mileage. And when you think you couldn't get a better a deal or better service, they are sending coupons to my email for service. The value I spend is very reasonable, but it's truly the customer service that keeps me coming back. It also seems like a fun place to work watching these guys work and communicate so well. #customerservice #schroyersgarage #valvoline

If I could give a zero I would. Went there and of course they try to up sell on everything. Tested…read moremy battery and they said it was "borderline" for needing to be changed. I declined, so they tested it 2 more times and drained my battery and then it wouldn't start to leave. And then offered to replace my battery at full price including an install fee. Are you kidding me?! You drain my battery and then pull that? It started fine even in the coldest of mornings up until that point. No, just no. I should have known better, 6 years ago they dumped oil on my husbands alternator and fried it and then tried to get out of that as well. On that one they at least did eventually take responsibility and fixed it. But still, that shouldn't happen on either account.

Jerry greeted me.., clean neat. His shop is very clean and neat, off 169north. Service…read moreoutstanding. A woman with car troubles ( getting diagnostic check), it's comforting to know you'll be treated honestly. He diagnosed, my car has a NO BIG issue.., and no charge. EXCELLENT SERVICE, honest, comfortable Thanks Jerry..,

Brought my car in and was given a quote for a power steering gear assembly rack and pinion replaced…read morenow having multiple issues beyond the power steering electrical system and my terrain and my 4 wheel drive and my advanced trac fails my brakes go off as if I'm slipping on ice in the winter but it's summer kind of scary going down the hwy at 65mph. I strongly feel i got taken advantage of. Let alone then trying to charge me 900$ for brakes...I was supposed to get a credit back cause I over paid and he tried to get me to leave it as credit at the shop. Umm no thank you he paid me cash from his pocket and none of this has been resolved. I'm a single mom of 3 kids i have my job along with having to care for my elderly father a good amount of time. My car had 2 issues before the shop had it and I don't believe it just developed these other things for it just sitting there. As it sat at my house and didn't have these issues before it going to the shop. They will not fix or take claim for the issues I'm going threw with my car. It's fine.

Stick to oil changes. Went to get an oil change in Grand Rapids at the Valvoline which went fine…read morebut they decided to put air in my tires as well. Once I left and made it to the other side of town, I noticed I had a flat passenger side, rear tire. Called immediately and got a reply from their manager that I must have driven over a nail or something. I told him that would be coincidental and I made my way back to the store. Turns out they broke the valve stem somehow and I would need to purchase a new one but they don't carry them. The guy (non-manager) was polite and did fix it temporarily enough to get home but not what I was looking for when getting an oil change. Now I get to make an appointment and pay extra money to get it fixed at a certified tire store.

From the owner: Service You Can See. Experts You Can Trust℠. At Valvoline Instant Oil Change℠, we get you in and…read moreout quickly with an oil change that you can watch from the safety of your car. You get to see the job done right, right before your eyes℠, with quality service that's customer-rated 4.7 out of 5 stars.

We were very pleased with the work that was done on our vehicle. Having someone else do our brake…read morework was definitely worth it! Our vehicle was worked on in a timely manner, and we are happy we had it done!

I Had tire problems they could get in the same day, very friendly, to be honest the price was less…read morethan I expected, the sitting area was very clean and they offer you coffee or a cold pop and water while you wait, they kept me updated with all the things they were doing with my truck, it's definitely better and cheaper then there competitors!!