Slowest Walmart Auto Care Center I've ever been to. My second time here, gave them a pass after the first visit but this is ridiculous. I had an appointment for an oil change and came 15 minutes early as they request. One hour and 15 minutes after the appointment time they still have not started. read more

They'll tell you a time your car should be done by when you get there but that time is never accurate. Today I went and they told me I'd be about an hour and I have been here for 2 and my car is still sitting in the parking lot. I asked how much longer and was told at least another hour and half. This place is pathetic. Go anywhere else. read more

Showed up at 10am with an APPOINTMENT, only to wait 2 HOURS for an oil change. At no point did anyone communicate they were running behind, meanwhile many were behind the counter chatting. Performance with no urgency or assiduousness was disappointing & professionalism to others was horrific. read more

I recommended this as THE ONLY place to get tires for so long because just five years ago they were amazing!! Now? After this recent experience, I will warn ANY and EVERYONE from ever going here. They told us that they didn't have wheel weights to balance the new tires we'd purchased so they mounted one and then threw the other three in the back of the vehicle--which smells absolutely as fantastic as you can imagine!!! Best part? They said it would take about a week to get the weights!!! Never, ever, ever again. Thanks for nothing. I will say, they did refund the fees paid to mount the tires. But that's all I will say. Discount Tire mounted and balanced them with no problems whatsoever!! They are now providing the level of quality service that I had expected from Walmart. I can't recommend them enough...but that'll be another review! read more

I would give zero stars if I could. Only come here if you like being lied to about how long it will take (they said 30 when I dropped it off, two hours later still not done), enjoy not getting the service you paid for and want to wait in a body odor reeking lobby after you got tired from wandering Walmart for an hour. Do not come here unless you really want to punish yourself. Suck it up and pay the extra $20 to go elsewhere, your time is worth more as is your sanity. Also, employees were VERY rude. They would not give me a straight answer on why my vehicle was taking so long and treated some poor soccer mom who was having a similar issue like she was mentally deficient for asking. read more

Very poor! Lied about the odometer reading on my automobile "pursuant to law". Which means I lost 37,000 miles of my warranty! Read the the whole thing at the counter. That means the will only will be able to serve 18 customers a day due to mistrust. Please take the time, its' your money. Local, independent will match. they do this for a living read more

I usually always change my own oil but I didn't feel like doing it in the cold today, so I took my car here, because changing motor oil is not exactly brain surgery. Turns out that it's true that auto 'mechanics' who have to get work at Walmart have to do so because they can't hack it in a real garage. They literally couldn't figure out how to remove the splash guard from under my car, and claimed one of the screws was just turning and turning. Never had this issue before. They gave it the ol college try for about 15-20 minutes before giving up and suggesting I take it to a mechanic. For a splash guard screw, you read that right. I knew they were clearly removing the wrong screw somewhere, but I also knew it would be against company policy to be allowed to go in their garage to see what their issue was. I take my car home, get it on my Gorilla Ramps. 2 minutes later, and with zero issue: splash guard removed. If you can't trust these guys to figure out how to do something this menial, why would you trust them to get anything else done properly? Will literally never take my car to a Walmart for this sort of simple task again. I'll just brave the cold in the future. read more

Attitude towards other customers and myself was horrible. Staff completely acted as if they did not want to help or even be there. Was told they couldn't fix my tire with a nail in it.... Took vehicle to Discount Tire and they repaired my tire within an hour! read more

Worst customer service EVER. Do not walk into this place expecting them to treat you like it matters that you have chosen to support their business over someone else's. It took almost 10 minutes for an associate to even acknowledge that I was even there. Four associates actually had to walk around me to get behind the counter. I understand people can be busy, but customer service 101 is to at least say "hello". I should have taken that as a warning sign and never left my vehicle there. After leaving the building to go have lunch, I got a call from a technician stating that they couldn't find my lug nut key and that they couldn't perform the services I needed without it. The gentleman on the phone was friendly, but not very helpful. I told him I was going to call the dealership to see if I could get a replacement and that I would call back shortly. Once I got in touch with the dealer and tried to call back, the phones just rang and rang. I waited about 5 minutes before deciding to hang up and try back. Same thing happened, but as I was getting ready to hang up, someone from electronics finally answered. He then transferred me to the operator so she could transfer me to automotive. Well, that would have been fine, but she hung up on me before I could even get a breath in. When I finally got the operator back on the line, I asked to speak to the store manager. He's on vacation. So I asked for the person in charge in his absence. A lot of good that did me! He very sarcastically asked what my problem was! Clearly it's unacceptable to be frustrated when you've been trying to reach the people who you've left your not-so-inexpensive vehicle with!! I finally made it back to the service center to pick up my keys. You would think that's an in-and-out kind of thing, having not had any services actually rendered and no paperwork to fill out. WRONG! There were four associates (the same ones that walked around me earlier) standing around staring at a computer screen and helping ONE customer. I finally spoke up after 5 minutes, and said that all I needed was the key to my car. The customer behind me was obviously a regular, because she scoffed and said, "This is Walmart. You can't come here in a hurry." WHY DO YOU KEEP GIVING THEM YOUR BUSINESS, LADY! Once I finally got my keys and got out to my car, it was overtly obvious that they had dug through every compartment looking for my lug nut key. The change from the center console was strewn about the car, I'm surprised they were even able to close the glovebox with the state it was in, and everything that was in the trunk was now under the spare tire cover. WORST EXPERIENCE EVER! I'd rather pay twice as much at another establishment and be treated like a human! read more

Took my car for an oil change and for them to check my tires because on the freeway my car starts to feel as if one of the tires has a lump in it. They said they will do an oil change and change the tire if need be. They said it will only take an hour and a half and they will call me when it's finished. 3 hours later I have to hound them down to figure out what's going on with the car and they advise me I can come and pick up my car. They only did the oil change... when questioned about the tires they act all confused but assure the tires are all perfectly fine. Surely enough, I still have the same problem on the freeway. read more

Some Wal-Mart Tire & Lubes have a perfectly good reason to exist. This is not one of them. When buying a new set of tires for each of my vehicles, I thought it would be convenient to use the lifetime balancing and rotating I purchased with the tires. Wrong. Little did I know how many frustrating visits and hours of my time would be wasted trying to get this done. I've found that it's impossible to get anything done without leaving my car for hours on end. And I would never have bought the tires had I realized the incompetency of the workers. On more than one occasion, I've had to go back and have them re-do something. The last time they balanced my tires, all four wheels started throwing weights the minute I hit 65 MPH. Sorry everybody, it wasn't a rolling gun battle driving down I-29, it was just me. I went to Wal-Mart Tire & Lube. read more

They don't even get 1 star from me. They shut the bay door when I pulled up and I wasn't able to get in the side door as it was still locked 10 minutes after they opened. They stood inside the garage just looking at me and laughing. Worst customer service EVER! read more

So we brought our car in to have 2 tires replaced after hitting a median head-on and informed them that one of the wheels had hit a curb. Rather than verifying the wheel's structural integrity, they installed the new tire and sent us on our way. Probably 3 months later, the tire (on the wheel that had been previously bent) blew out and got shredded. $200 down the toilet. I won't be back. You get what you pay for. read more

If I could have given them a zero I would have. I ordered my tires online they wouldn't even let me make an appointment to have him put on his first come first serve. I bought the additional roadside hazard insurance or whatever it is. I got a flat tire so I took it back to Walmart for them to fix it. they refuse to fix it because I said it was too close to the sidewall. After they told me they couldn't find any information on me paying for the Hazardous insurance which I had they finally found. then I asked him what I was supposed to do and they're like all you're going to have to get a new tire. So they didn't even have a tire to put on my car. So I had them put the spare on. I think I was there for almost four hours and I was the third person in line at the door when they opened. A week later I took my tire to Discount Tire store they fixed it for me for free and sent me on the road in 45 minutes. the people were so nice and they won my business even though they're more expensive. I have never seen such rude a knowledgeable unorganized people at the Walmart tire center in North Kansas City. I will never go there again. read more