The business needs to do better in communicating with customers. I called to ask for a service…read morecall. They said they would get to it that day but then never called back that day. Called the next day and said a technician was free. I never heard back from them until two weeks later asking for payment. They said the voicemail they left on the day of service must have been lost and technology dropped the ball. I've never had anyone else say they have left me a message and I never received it. Admit it was your fault and apologize. I'll not be back. Do not trust them to call you.

My name is Gloria from Cantonment Florida. I have a daughter who attends Martin Methodist…read moreUniversity in Pulaski Tennessee. Recently she had major problems with her car and we did not know where to have these unknown problems fixed. After praying and searching for businesses in this small town, I was led to McKay Firestone. The owner is name Jimmy and his staff is amazing. They were so helpful, honest, friendly and was able to repair all the issues with the vehicle. The prices were very reasonable and after completing the work he was wiling to drive the car to the site where my daughter was practicing ball. So if you are ever in the little town of Pulaski and need some car repair, tires, oil changed, etc. don't overlook McKay Firestone. They treat you like family. Thanks

There aren't enough shops like this one these days. Nicest guys who fixed a screw in our tire on…read morethe way to FL. In and out with the friendliest service, honest and affordable. Highly recommend.

We were traveling and ran into some engine heating issues. Called the shop and then said come right…read morein and they immediately took a look, gave recommendations and got us back on the road. Very thankful for them!

On 2-24-24 I took my car in for a master cylinder replacement. They called back telling me they…read morealso had found a seal leaking-- and wanting to replace my front struts. The price was ridiculous. I declined. They called back with a better price and I approved the seal and master cylinder replacement. When I picked up my car I had multiple safety lights on my instrument panel that were not there before. I complained and they claimed no knowledge of the lights. As I drove out of the parking lot there was a clear knocking in my wheel area. I returned and was told it was now a bad strut discovered when they checked them. This also happened as a result of their techs looking to up-sale. They claimed no fault. Don't go there. My invoice #is 00116-899230. They had my review removed previously.

I went in for oil change today N they could not reset my engine oil change light, I was told on…read more6/18/25 that I had an oil pan leak, BUT today I was told I didn't not have an oil leak, I said that can not be true because, I do n explained how I know The young girl winks at the tech as if I was crazy, BUT YOU GUYS ARE THE ONE WHO SAID IT, N GAVE ME QUOTE ON FIXING IT. BUT TODAY WAS A DIFFERENT STORY . But what is really upsetting is the wink an the laugh about the entire thing. She said that we did a diagnostic test on your truck, I replied NO, I never asked for that, your tech on 6/18/25 have the sheet saying that I needed it done along with some other things. So today you are going to wink an laugh about it.

The wheel bearing went out on my truck. They were very courteous on the phone, and were quick to…read morepick up my truck and get it home.

They are the best business people I've ever met. They do business like you're family. I highly…read morerecommend Tire and Muffler USA in Shelbyville TN to anyone needing work done! It's worth the trip if you don't live in Shelbyville!!

Dana and Steven is at Tire & Muffler USA getting our oil (Mobil One Pure Synthetic, lube, filter…read moreand tire rotation on our Nissan Murano. Dawn and crew always takes the best of care of our vehicles, always. Quality service, Trustworthy company.

Upselling is the policy here. You'll pay more for poor quality parts unskilled labor and rework…read morehere. They couldn't get their new drums to seat on the hub so the tried a steel sledge hammer with no luck. So they just mounted the 2 rear tires and said it was fine. Wheels heated up in 3 miles to where you couldn't touch the rim! Stay away from here!

I am going to start my story in December 24. I researched and found budget brakes b/c my 2016 Kia…read morewas starting to make the grinding sound while driving. I made an appt and live was super busy, I forgot about the appt AND I forgot to call. Two things that are out of character for me. Fast forward to April, still needed brakes and called to make another appt and apologize. The Mgr. "D" was super helpful and kind and I made the appt for a Saturday morning. Upon arriving, the promptly grabbed my keys to look at my car. D himself took me to the garage to let me know what the found and explain things to me if I didn't already know. My rotors were completely rusted and basically disintegrating. He showed me two other cars in the garage, different makes and years of cars and showed me what they were supposed to look like. I was mortified. We then walked back to the office where he gave me the total. Since I had not planned on anything else but my brakes for that day, I was not prepared for the amount. However they will work with you for a plan that suites you and helps you get the repairs you need. D is very kind and helpful. The establishment itself was very clean, even the garage and the outside. I would highly recommend this place. I am glad I chose them. Thank you D!

I was traveling from out of town when I ran over an unavoidable object on the freeway and needed…read moresomeone to check underneath my car just incase. I called and everyone I encountered was SO nice and helpful. After getting a good look at my car and a few zipties later they had me back on the road within 30 minutes. I'm so happy I found this place.

Always accommodating when having to wait always best price around! Top notch repair techs!read more