Brought my car in for brake pads. Came to pick it up and had a $470 bill waiting on me because they…read moretook it upon themselves to replace all of the brake components. The clerk is not customer friendly and they seem to be more interested in price gouging than taking care of the customers needs.

Took my daughters Jeep in for a power strg pump and went to pick it up and the interior was covered…read morein grease and they never cleared the check engine light. I went in to complain and they sent the mechanic out and he tells me he didn't do it. I explained I'm not a mechanic so it wasn't me who made it greasy. I explained the engine light was one due to their repair and he explained that it must have been in before. This place is a joke!!

This is by far, the best company I have ever dealt with. I brought in 2 used tires to have mounted…read more The tires were 9 years old so I knew I was taking a bit of a risk on them, but they still had lots of tread. After having them mounted, about 1 mile down the road I had one of the tires go flat on me. I brought it back and my old tire was put back on at no charge. We inspected the flat tire and it looked like the bead on it had given up causing the flat. In need of tires I decided to purchase 4 new Kenda Kenetica KR17 tires from him. They would come in the next morning. That afternoon after about an hour of interstate driving the other "new" tire blew out on me. I brought it into his shop in the morning and pointed out that my other new tire had blown out. I was hoping that he would offer to put some of the money that I had just spent mounting the tires towards my new tires. He made no mention of it and I decided to wait to talk about it when the new tires were mounted and it was time to pay. I came back about an hour later and he told me that there was a problem but he was going to make it right. When he removed my second tire to see what caused it to go flat, he noticed that it was damaged exactly as the first one was. Thinking it odd that two tires would fail the exact same way he inspected his tire mounting machine. He had just had it serviced right before I came in to get my used tires mounted and he found that it had been calibrated incorrectly. Since his machine was unable to mount tires he told me that what he was going to do was give me the 4 brand new tires at no charge. I tried to argue with him and at least offer to pay something but he refused. He was absolutely beside himself for the inconvenience and time that it had cost me because of his machine. It's unfortunate that businesses like this who believe in standing behind their work are the exception today, and not to norm. Interstate Tire and Auto has completely won any future business from me, and even if they do cost a little more, or you have to drive a bit further to get to him, the peace of mind of knowing that you are dealing with an honest company who stand by their work is well worth it. As an aside, I did compare their prices with www.tirerack.com and several other online tire places and after considering shipping and installation, Interstate tire and Auto was significantly cheaper that any of these options. I fully recommend anyone to buy their tires here, they will make sure you go home happy!

Love this place fair, great quality of work. Positive customer service. Great place to send you…read morefamily.

Heads Up- Ask for a visual on a part if they say they have it…read more The woman said they had the part so I drove out there. Get there and wait 30 minutes for them to look for it, nothing. Hopefully this can save you the trouble that I just went through.

12/20/2017, I had a rear end put under my 2003 Silverado at Bobby Whites in Columbia TN. 5 days…read morelater as I was pulling up to my drive way I decided I would back up to my little truck and load up the trash and take it off, as I started to back up the drive shaft came out. Now this isn't a hard fix so I went and bought a universal joint and put it on my drive shaft and stated to put it back on the yoke which is attached to the rear end. That is when I noticed a bolt was broke in the yoke, I tried to drill it out but it wouldn't work so I called Bobby whites and told them about it and what had happened. What happened was the mechanic that put the rear end in broke a bolt off in it and than I was told that a ease out was broke in it also, I KNOW and the mechanic knows he did this to my truck but they pretty much called me a liar. When I went to get the truck after they fixed it and charged me $143.00 the guy that came to get my truck came out stating some crap with me and called me a liar. I am very very disappointed in this service I received from these suppose to be business people. I will never do business with these people again. this used rear end ended up costing me around 1000.00 bucks. I rate this business a zero. The owner wasn't there to speak with me and some guy named Jeremy was the one I had to deal with . Save your money folks this place will take you for as much as they can get from you.