From initial scheduling to installation, this was one of those experiences where everything simply…read moreworked the way you hope it will. I was looking for four new tires for my truck, which is no small investment. After checking Costco and finding they didn't have the tires I wanted, I came across Tire Discounters in Spring Hill. Around 8:00 p.m. the night before, I used their website to schedule an appointment for the following morning. Truthfully, I was a little skeptical about booking four tires entirely online without speaking to anyone. I half expected a call first thing the next morning telling me the tires weren't actually in stock. Thankfully, that wasn't the case. I called that morning to confirm both the appointment and the tires, and everything was ready to go. The gentleman I spoke with was very helpful and recommended that I drop the truck off rather than wait. I appreciated the courtesy and realistic expectation up front instead of finding that out after I arrived. A few of Tire Discounters' benefits were also a big reason I chose them. The free full synthetic oil change with the purchase of four tires, lifetime tire rotations, and the other included services will add up to real savings over the life of the tires. My appointment was at 10:30 a.m., and I was checking out with four brand-new tires before 3:00 p.m. on a Friday going into a three-day holiday weekend. That was impressive. Every interaction I had was pleasant. Mr. Thomas helped me at checkout and was especially helpful. He took the time to explain the benefits included with my purchase, how I would be contacted regarding the free oil change and wheel alignment, and even walked through the charges on my receipt so I understood where the money was going. He didn't have to spend that extra time with me, but his knowledge and confidence in explaining everything made the experience that much better. The tires themselves are a major upgrade for my truck. With fall and winter weather coming, I feel much better about having my kids in the truck when we start dealing with heavy rain, cold temperatures, and icy roads. In the end, I'm actually glad Costco didn't have the tires I wanted. What might have looked like savings up front would not have compared well once I factored in everything Tire Discounters included with the purchase. Great experience from scheduling through checkout, and I would absolutely use the Spring Hill location again.

There's always a reason why a shop is busy. These folks are neat and organized and…read morescheduling/service is EZ. They do what they promise and have access to great products across a range of prices. They do not do alignments here though, so just tires. Recommended!

I took my BMW there yesterday Friday July 17th to get my ordered tires put on they did a great job…read moreand I love their customer service each and every person was very nice highly recommend

While I respect any business and am willing to give it a second chance, this place i absolutely can…read morenot. Where do I even begin? I called in and spoke to a guy who was expecting me when I arrived. A shifty salesman took over when I arrived and stole the sale from the person I spoke to prior to keep in mind, I told the sketchy sales person who I spoke to ORIGINALLY. Then upon "inspection" and requesting of ordering a part, he stated the part was over $600. Which I know for a fact it's NOT after calling multiple tire locations for repair. Fast forward, the sketchy guy "makes a call" and gets the price down under a bit. Beggars can't be choosers, I agreed to the price and ordered it. The guy never gave me a receipt, typed in the wrong model of car, and told me it would be here by a certain date and he would update and call me. Well the day came and went. Nothing. I had to call several days later to finally get an answer and it turns out the part DID arrive by the date specified, but since it was in an UNMARKED box in the back. No one happened to scan it in. A box worth several hundred dollars. Just sitting. Waiting to be scanned in. LOVELY. After days of waiting and no update. I had to CALL for an update and had I not called and asked, I would STILL be waiting for my car repair. It took almost 4 hours to get my car back after I came in, it was expected to be 5-6 hours. So I can't complain there. I know it's busy. Fast forward to now, this review. The ONLY reason I am even giving 2 stars is because of the spectacular customer service and HONESTY of Brandon. He was very honest about the situation, he gave his best effort, updated me throughout the day, put me at ease, and was very professional and polite. He answered all my questions, checked on everything I asked, and he was overall GREAT! To be clear, I would have easily given 1 star based on this whole ordeal and because of the shifty salesman, whom I will not name for privacy reasons. He did not even try to hide how much of an a- typical type of salesman he is. Very cliche and over the top. I rarely go into this great of detail to leave a review, so this should speak for itself. Definitely not coming back.

Joseph and his team absolutely came through for me this weekend…read more Firestone was the only tire shop open in my area on a Sunday, and when my tire pressure suddenly dropped to a dangerously low level on the interstate while I was on my way to a family emergency, I was in full panic mode trying to reach the nearest location. When I arrived at the Spring Hill store, I was discouraged to see the waiting room packed. I explained my situation to Joseph, and he immediately came outside to assess the tire. With a screw lodged in a difficult spot, there was no guarantee it could even be repaired, and I wasn't sure if they had a replacement tire in stock. I honestly thought I'd be stranded for hours. Less than 45 minutes later, Joseph handed me my keys and told me they had successfully repaired the tire. I was back on the road and able to get where I needed to be. Joseph's calm professionalism, urgency, and willingness to help turned a stressful situation into one with a great outcome. He truly saved the day. Thank you to Joseph and the entire Spring Hill team for the outstanding service.

My air condition was not blowing cold air so I took it to Firestone because they were the least…read moreexpensive option to check into it. Most places we're going to charge me 200 just for a diagnostics fee. Firestone was about $10. So I took it there and they were very thorough, not pushy, and answered all of my questions. I spoke with Brady and Bailey, which were both super helpful. We decided to go elsewhere to get the car fixed (as we have a personal mechanic that can work on this sort of matter), but it was my first time dealing with them and in the future, I would probably go back because of they're seemingly honest work and opinion on my car.

My experience was great! I am a busy mom and I really don't know anything about cars. My world…read morestopped when my Jeep wouldn't start on a Friday where I missed a paid swim lesson, work and school. I was devastated. So, when Christian Brothers reassured me that everything will be OK that they did just that! JP had the best communication and was so nice. CBA also fixed other issues I didn't even know I had. They worked so well with Maxcare on my behalf. I will definitely be telling my mom friends at yoga today if you ever have an issue call CBA and ask for JP.

They were friendly, courteous, and helpful. The waiting area and front office area is immaculate…read moreand well designed/furnished. We had a slightly long wait for the service we requested, so the owner comped us for part of the bill. I highly recommend this business for all your car needs. This is the best car service business I have ever been to!!

Terrible service today. I arrived when they opened at 7 am to have front struts replaced. I told…read morethe service rep that I would wait at the shop while the work was done, knowing it would be several hours for the job to be completed. After patiently waiting for 6 hours, I went to the front desk to inquire. At that time, I noticed my car was still parked in the exact same spot as when I arrived. The service rep asked about the status and came back to tell me that it would be done today, within the next 2 - 3 hours but they hadn't started yet. Note closing time is 4 pm, so it would done before closing! Not one single update the whole time there. Unbelievable! Avoid Gateway.

I've always had good service from this place...just purchased some tires from here last Friday...as…read morelong as I feel I'm being treated well and taken care of with respect and my car is done with care...I will always be bck.

Bought a used Lexus that was absolutely immaculate. Came from out of state and drove it back. The…read morepeople at the dealership are honest down to earth and transparent. No extra padded on fees as some other dealers I ran into. Great buying experience. Thanks Kyle, Mike, and Mike.

Liars! rated a truck 95+ out of 100! Engine light on, back bumper pushed into back at one time,…read moredented roof, tail gate damaged, wires sticking out of the steering wheel. side swiped. we drove 300+ miles. to see this trash because of their lies! wasted our time and money! do NOT trust these people!

The standards of service is below average, they were not able to fix simple things plus they were…read morerude on phone.

Axle replacement was done well and at a good value. I have been a customer for several years…read more Work has been quality work and service has been supreme.

I feel confident that they are treating my Audi Q7 TDI prestige right. Their customer service is…read moregreat too. Very reasonable with what they can get accomplished.

We were stranded in Columbia, a hundred miles from home when our car broke down. At 4:45 on a…read moreFriday, minutes from closing time, Jeremy came to us, got our car limping back to the shop, and kept the shop open late to get us diagnosed, repaired, and back on the road. Talk about going above and beyond, and for strangers, no less. He could have taken advantage of us in a very vulnerable state, but the bill was just and fair. HIGHLY recommend this shop! Only wish I lived closer.