Buyer Beware 4/3/26 'Services Not Rendered' issue at the…read moreMonticello store. I was charged for an alignment, but the shop did not provide a printout. I was there for a total of 19 minutes from pulling into the parking space to leaving. I was also charged for tire rotation. I definitely thought that was strange to have those services completed within 15 minutes. That was on a Friday. I did not like the noise I was hearing from my car and took it to my mechanic to be inspected on Monday. This mechanic was the one that showed me the tie rods had absolutely not been disturbed and I took photos of the tie rod adjustment nuts. They are covered in heavy, undisturbed road grime and rust, proving no tools were used to adjust them. Not only is there no tool marks on my tie rods, but my mechanic also confirmed I had a bad front ball joint. The Monticello shop charged me for an alignment that is technically impossible to perform correctly with a failed suspension component. They failed to catch this during a standard pre-alignment inspection and charged me for a service they knew (or should have known) couldn't be completed. When I went back for a refund, I asked for the print out and Jay told me their machine does not save the information and they only give print outs 'upon request' the day of service. He also tried to convince me that the nut was moved ever so slightly in my photo evidence, come on! He asked if I wanted the refund or for them to do the alignment, now that I had the ball joint replaced by a professional. I told him there is no way I would ever hand my keys over to anyone in that shop, especially after finally reading the reviews. I only wish I read these reviews before going in the first place. So I did get the refund for the "ghost alignment", but I don't believe they did the tire rotation either. Since it's hard to prove they didn't do the rotation (I will definitely mark my tires before any rotation in the future) they would not honor a FULL refund, only the ghost alignment. It's very disturbing that a so-called reputable establishment allowed me to drive that car out of there under false pretense and no warning about the broken ball joint. I'm still undecided if I should report this to Sullivan County Weights and Measures as well as DMV Consumers and Facilities.

Buyer Beware 4/3/26 'Services Not Rendered' issue at the…read moreMonticello store. I was charged for an alignment, but the shop did not provide a printout. I was there for a total of 19 minutes from pulling into the parking space to leaving. I was also charged for tire rotation. I definitely thought that was strange to have those services completed within 15 minutes. That was on a Friday. I did not like the noise I was hearing from my car and took it to my mechanic to be inspected on Monday. This mechanic was the one that showed me the tie rods had absolutely not been disturbed and I took photos of the tie rod adjustment nuts. They are covered in heavy, undisturbed road grime and rust, proving no tools were used to adjust them. Not only is there no tool marks on my tie rods, but my mechanic also confirmed I had a bad front ball joint. The Monticello shop charged me for an alignment that is technically impossible to perform correctly with a failed suspension component. They failed to catch this during a standard pre-alignment inspection and charged me for a service they knew (or should have known) couldn't be completed. When I went back for a refund, I asked for the print out and Jay told me their machine does not save the information and they only give print outs 'upon request' the day of service. He also tried to convince me that the nut was moved ever so slightly in my photo evidence, come on! He asked if I wanted the refund or for them to do the alignment, now that I had the ball joint replaced by a professional. I told him there is no way I would ever hand my keys over to anyone in that shop, especially after finally reading the reviews. I only wish I read these reviews before going in the first place. So I did get the refund for the "ghost alignment", but I don't believe they did the tire rotation either. Since it's hard to prove they didn't do the rotation (I will definitely mark my tires before any rotation in the future) they would not honor a FULL refund, only the ghost alignment. It's very disturbing that a so-called reputable establishment allowed me to drive that car out of there under false pretense and no warning about the broken ball joint. I'm still undecided if I should report this to Sullivan County Weights and Measures as well as DMV Consumers and Facilities.