Four and a half hours waiting for a new set of tires and inspection. Granted, they had to have…read moreapart driven from OEM distributor in Newburgh but it would've been nice to have been told this and given choice with respect to delaying the inspection and just finishing tires. Four and a half hours is one thing but that much time in front of a blaring FOX non-stop Trump-a-thon was enough to warn others to go with my ordinal gut feeling which is to avoid chains like this. I later remembered there is an independent, small tire shop less than half a mile down the highway. So, the wait time was the reason for such a low rating. Service was very good and they checked on me in the waiting room numerous times. Kind of shocking to get a $979 quote on Thurs and pay nearly $2k the next day. This is ostensibly attributable to a worn break pad and the sensor that comes with it plus an optional alignment I agreed to. However, was provided no pre- post-alignment diagnostics. This document proves that the alignment was actually done. Go to an independent shop and keep money out of the hands or big brands aimed at upselling or cross-selling you into poverty!

I had a very slow leak that needed to be fixed. Mavis did a wonderful job looking for the cause…read more Finding nothing wrong with the tire itself they suggested it might need resealing of the "bead" - the surface where the rim meets the tire. They cleaned some rust from the wheel and sealed the bead and all was fixed - very quickly. Great service, Great value.Thanks.

Oil change (2nd time in a year). Friendly people, service provided at the booked time, quick work.read more

I was looking for a place to bring my mercury grand marquis, Close by to me where I live in…read moretillson. I see that this shop was only about 10 minutes away. In fact I had passed it many times over the years. On the way to Stone Ridge. I called up and the lady who answered the phone was very friendly. She asked for all my information. She did ask for my license plate number. Then she was able to look up the year and make and model of the car. I was impressed by that. They seem to be very thorough right away. I told her I needed them to look at the front tires because there was a A vibration from the front tires and some noise coming from the front tire also. I had brought it to a shop down in Rockland County to put on new tires after I got a blowout. I came in and they pull the car into the shop area. One of the employees Kevin introduced himself. He offered me some coffee and showed me in the area where they had a couple of comfortable seats donuts potato chips and some other snacks Soon after they pulled in the car they called me back to take a look at it. Nick the head mechanic had the car up on the lift. He told me that the other shop didn't balance the wheels at all or did them in properly in the front. He also told me that the shop lied when they said that the sensor from the tire had fallen off the front tire and they glued it back on. In fact they broke the sensor when they were doing something with one of the front tires. Instead of cleaning out the tire they left all the junk inside the tire So Nick cleaned it out and balanced the tires .Then another employee took the car for a test drive to make sure everything was OK. I was definitely pleased with thoroughness of the work. The car was coming up on needing to get transmission fluid changed and also the other fluids. Brake fluid Power steering fluid etc. New fuel filter. I made an appointment and brought the car back. Since I live only about 10 minutes away they said they were able to drive me home. Then when the car was done called me and picked me up again. Nick the head mechanic and owner is very knowledgeable and really gave me some good tips on what I should get done and not get done on the car. For example they said that the rotors were warping a little bit, but the brake pads were still good,said to not doing anything yet. I'm sure other shops would've told me, to do the brake pads and rotors. I definitely had a fantastic experience bringing my car here. Nick Kevin and another technician I talked to really know their stuff. Very knowledgeable professional thorough. The prices are very fair as well. Actually lower than I expected them to be. I definitely highly recommend this shop for all your car needs

Fab! It started with the two women working the front of the house, Carla & Tiffany. They were very…read morenice, pleasant, and they knew their stuff :) Secondly, they got me in for a same day appointment. And then once there, the mechanics took care of the requested work lickety split. Finally, they didn't overcharge me for the requested work, and the final bill was lower than what I'd prepared myself for. Thanks, K & J!!!

This business changed hands and is now K&J as noted by another reviewer. The new owners represent a…read moresubstantive upgrade with respect to service, responsiveness, and (based on word of mouth) foreign car expertise. Now, their waiting area is very comfortable with new furniture and a great flat screen tv plus coffee! This beats the waiting area at the Wappinger Falls Mercedes Benz dealership (an establishment I detest), believe it or not. Phone service is now very responsive and cheerful. Now, I'm not saying C&J's was no good (they actually gave me a ride home when a quick fix turned out to be a much bigger deal and didn't want me to waste my time sitting in the waiting room). Still, the new owners seem to be highly motivated to make this a repair shop you don't mind going to, offering numerous amenities as previously noted. I think these guys will get all my business now. They're close, convenient, have a nice waiting room, and are very friendly. Definitely recommended!

​From the moment I walked in, the customer service was top-notch, but what really sets this place…read moreapart is the manager, Steven. It is incredibly rare to find a manager so genuinely dedicated to their customers. He took the time to thoroughly explain exactly what my car needed, broke down the pricing clearly with zero hidden fees, and never tried to upsell me on unnecessary repairs. ​The mechanics did an incredible job--my car is running smoother than ever, and the turnaround time was way faster than I anticipated. ​It is hard to find a shop you can truly trust, but Steven and the team have earned a customer for life. Professional, fair, fast, and friendly.

Another customer hey tried to rip off for $2000.00 went In for and inspection and tried to get my…read morefriend for breaks, rotors and calipers. Keep in mind these cars are smart and they will let you know when something is wrong . They actually charged the person for an inspection and made the car fail. Person got in the car w no inspection and went somewhere else. Went to a reputable place and car passed inspection MAVIS IS DESPERATE TO RAKE PEOPLE THROUGH THE COALS . Not the same since Nick J left. They did the same thing to me too and I took my car somewhere else and got it inspected and passed. STAY AWAY FROM MAVIS!

I was visiting the area with my two young children, and my truck broke down, bad, on a mountain…read moreroad. I called every tow service in the area. Some claimed to be "open" but "had no drivers" most never picked up and never returned my calls. STOKES, returned my call promptly, had an amazing response time, got me to the mechanic shop and accommodated the ride for my sons and I. Coming from Long Island for a much needed get away with my family, STOKES pretty much saved the day. Thank you, DAVE.

Showed up on time, friendly and professional. Towed a non running vintage car for me across Ulster…read moreCounty. A reasonable rate and they got the job done quickly. Justin's a good truck operator. Recommended and will use again

Great customer service! Stopped by after closing, and still was helped with a minor fix on my…read morevehicle Would recommend to everyone

Went in for an oil change and was pleased with the service. Richie was very nice and knowledgeable…read moreabout my Hyundai. It is nice to finally find a great honest mechanic!! I would highly recommend him and will definitely be going back in the future!

I'm really disappointed in the garage. I put a lot money into this place for my car and I was told…read moremy antifreeze issue was fixed. After driving it for a couple days I had to add more, I was told to bring it in but when I did I was treated like a burden and a problem, a lot of agitation given, and then was told the car could not be looked at. The car now will not run the leak is so bad and it could start a fire, since summer I have dealt with this issue and when I call they never return your call or answer the phone. I really liked this group, they went above and beyond in the beginning but by not fixing the leak when the car was already apart and already charging me over $4,000 I now have no car.

From the owner: oil changes complete service nysi tune ups heavy duty auto repair from engines and transmission…read morerepair tow calls computer diag. wiring and programming tire mounting and ballance

I can not agree more with the comment below!!! HORRIBLE…read moreCUSTOMER SERVICE!!! I'm not sure who is running this place but it is such a joke! A couple years ago (when they had a great management system) I purchased tires and had gotten a great deal on them. I needed new tires again and decided to call for a quote. I live an hour away but was still willing to get new tires if it was a good buy. I got on the phone with who I think was the manager and he started reprimanding me asking why I would travel all that way for tires!! Are you KIDDING me?! Don't you want a sale?!! If I were him I would be extremely happy for a LOYAL CUSTOMER who lives an HOUR away to make a purchase. What a complete idiot and a RUDE person he was!!!!! I was going there for almost 10 years and guess what- NEVER EVER GOING BACK AGAIN. Ireland Corners you just lost another great client!!!!

Do not use this garage. I wish they were a good shop as they are so close to our house, but they…read moreare so bad that I have had to have a car towed from here to another shop and this was a 3rd chance I had given them (as I heard they had changed hands). All I can say is they are not recommended.

No service was requested. My husband got a flat fire and thank God we was near a gas station. As my…read morehusband was trying to change the tire he was having issues. Before we knew it Mr Tyrone pulled up to the gas station and low and beyond he helped my husband change his tire. I was very happy and grateful that Tyrone Car Help was able to assist my husband. Thank you Mr Tryone. I highly recommend using this company and if I could give more stars I would. May the Lord bless this company!

I was contacted right away and the car was pickup and towed by a professional driver. Would…read morerecommend