This team was amazing! I had an oil change at a different location that left me leaking oil. I had…read morethem double check it and they did all the work to make sure it stopped and wouldn't be a problem. Could not appreciate them more! Thank you so much!!

You folks might want to pay attention this place didn't take my air filter but said it was ok. Also…read morecouldn't grease top ball joints but seemed ok about it.

Did a great job with my truck, were quick, and super informative and professional through the whole…read moreprocess!

I had to get my oil changed so I took my car to the Jiffy Lube on Broadway. I have had excellent…read moreservice everytime I go here, and this experience was no different. I try to go first thing in the morning so there is never a wait for my car to get worked on. The waiting room is clean and comfortable enough to wait for a while, while my car was getting it's oil changed. I feel that the service providers are all friendly and polite. I appreciate that they let me know if my car needs other services such as new wind shield wipers, fluids, filters, etc. But I never feel pressured to purchase these items from them (though I usually end up doing that so it gets done). And the cherry on top of my service visit is that they vacuum out my car which always makes it feel 10x cleaner when I get back in.

Had an appointment. Got there early and they put me right in. Only needed an alignment and tire…read morerotation. They did their work and advised me that the truck was still perfectly aligned and only my steering needed adjustment. (So it wasn't cockeyed when driving straight) rotated the tires and on my way in 30. They didn't charge me because they said I was straight and it was a minor adjustment. Needless to say I was surprised they didn't charge me. Thank you to the mechanic and manager. Will be going back.

Horrible manager. Manager was so disrespectful to customers and staff. Bad communication overall. I…read morewould strongly suggest going ANYWHERE else.

Another great experience! I had a check engine light come on regarding MAP sensor and the fuel…read moremixture being unbalanced. Vaelton got my car back up and running with great customer service he showed me the origin of my problem and fixed it all same day! Installed new air injection pump and the check engine light is gone. Thank you again for another job well done.

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

I had a great experience at Firestone! I came in for an oil change and diagnostic, and ended up…read morereplacing all four of my tires as well. The team did excellent work, and I felt like I got a great deal for everything that was done. A special thank you to Jerry at the front desk,he was incredibly helpful, friendly, and took the time to explain everything clearly without making me feel pressured. It's refreshing to receive such honest and professional customer service. The whole process was smooth, the work was completed in a timely manner, and my car is running great. I highly recommend this Firestone location and will definitely be coming back for future maintenance!

I brought my car in for a leaking front tire and to have the tires rotated…read more Best thing I ever did when I bought my set of tires from Firestone was to buy the lifetime alignment, road hazard and tire rotation. Great peace of mind. The people here are really great especially David Cantwell. He is always so respectful, friendly and helpful. Besides great customer service he offers truthful advice to keep my car on the road. I wish all reps who interface with customers are as good as him. Thank you again David for being one of Firestone's Best of the Best!

Update: As one could view, I was offered an email address to…read morereach out to which I did... I did not hear back from anybody, however... I reached out to my credit card company who also spoke with Christian brothers and they reverse the charge. Christian Brothers advertises free estimates. So don't make the mistake I made, if you know what the problem is, ask them to give you a quote you don't have to take your car over there for that estimate. I am bummed they didn't come to this conclusion before I left their shop, and that they were willing to charge me almost $200 for giving me an estimate in the first place, but I am very grateful that they decided to do the right thing... I thought you should know.

Charged me for an air conditioning diag and sent me to dealer anyway. Joke! Will not recommendread more

I attempted to go through this business because I read the reviews and thought it would be a great…read morechoice. But the front desk personnel were extremely rude and very snide. They were not thorough at all and based their diagnosis off of a visual inspection instead of a actual thorough assessment like professionals do. I would not recommend this shop to anyone looking to be treated with honesty and respect.

Wonderful staff, great mechanics, would never take my vehicle to another place.. This place is the…read moreBEST in the Valley.. 100% the best!

I really enjoy this location and the service I receive. It's not the closest location to me, but…read morethe team here is dialed. Heber, Thomas and Davis go the extra mile.

Went in to get the pressure changed in the tires on my little truck. They hook it up to a cool…read moremachine that takes the tires to the correct pressure and stops. I asked them to check the pressure in the spare under the bed and set it to the same pressure as the other 4. He asks wouldn't I rather set it to the max pressure?(60#) I've done tire repair dating back to 1988. I politely tell him no set it like the rest. He crawls under the truck then tells me the pressure is to low for his fancy machine and it won't air up the tire. He tells me if I get the tire out from under the truck they can put it in the cage and air it up there. Umm... No! Instead I took the truck over to the air pump at Walmart and paid to put 40# of air in my tire. Sometimes simple is better and my time is valuable.