It's rare in life to find a team that's willing to recognize and help when someone is stranded and…read morein desperate need.  But this team did just that! We appreciate you from the bottom of our hearts! We are an active duty military family on vacation from Texas and just outside of Rice Lake we had turbo intake hose on our 2025 GMC Sierra 2500 HD AT4X AEV blow. We were 70 miles from where we were staying and found this GMC dealer online. Desperate, we went inside and explained our situation. We had no other vehicle, we were 1400 miles from home, and 70 miles from where we were staying, with zero options. We were stranded. Samuel, our service advisor, said he would need to talk to the manager Mel and see what they could do as they were booked solid. Samuel and Mel were able to squeeze my car in the very next day, despite being booked solid, and provide us with a loaner vehicle so we could make it to our lodging for the evening. This dealer was a lifesaver! They repaired my truck the next day and even let us keep the loaner car an extra day as it was our 25th wedding anniversary and we didn't want to spend it driving to pick up the vehicle. This is exactly what you want every dealer to do, but very few would go above and beyond like the team at Don Johnson Motors and Rice Lake. You saved our trip, our truck, made sure we weren't stranded, and even made sure we had a happy 25th anniversary. Thank you, thank you, thank you! You guys truly are the best!!!!!!

My vehicle was being repaired at the collision center. Repairs were supposed to be completed in a…read moreweek and took much longer. Poor to no communication. Left messages and no return calls.

Had to get 4 tires replaced and installed. Great family owned and operated business. Quality work…read morewith good communication and prompt service. Easy to schedule!

Got an estimate for some vehicle repairs. Estimate included $129.00 for labor which was supposed to…read morebe around 45 minutes. OK. Vehicle was in shop for approximately 15 minutes but was still charged the $129.00. When the amount was questioned I was told that since that was the estimate then that was the charge. Don't know too many people that make $129.00 for 15 minutes unless it is my heart surgeon. Won't go back.

Worst shop around. They work slow and double charge. On top of that they are unlawful. Stay away…read morefrom this business i just got screwed out of almost a grand just to replace back struts. They didn't even check the car out to see what was wrong in the back right end like we asked, the whole reason why we brought our car in. Car still has shaking issue because they replaced something without even looking into what the cars issue was first. Horrible place, bad people, very disappointing.

This is in response to the review left by Katie T. Considering you are not the owner of the…read morevehicle, your opinion is of no matter. You did not pay the bill. Katie did, and was explained the repairs in full. She was told why there was still a shake in the vehicle as well as you. So I will explain it to you again. You provided tires to be replaced on the vehicle. The tires that you provided to be installed on the vehicle were down to the wear bars and were recommend to not be installed on the vehicle. I also informed you that you were free to file your claim with the State of WI for what you felt was unreasonable labor times. You had no case with the State of WI with your complaint. Again, feel free to lodge your complaint. We are good here. Thanks for your fascinating worthless opinion though. Maybe we should ask the actual customer whose vehicle this is when she is the one that paid for it.

Very responsive - timely. Did a great job of loading and unloading - could ask no more!…read moreKnowledgable & personable.

At first a fast response, but later a costly & disappointing experience. Cost to tow 20 miles -…read more$385+. They also couldn't do the repair so recommended another. Then couldn't manage to get the vehicle to the place that could do the work. Horrible service & horrible responses. I will never recommend them for anything, be it towing or automotive repair.

I just moved to town from Arizona, and my dad recommended this place as it is down the street from…read morehis work. I have been here twice and I had an awesome experience. It took less than 20 minutes and I got to sit in the car while I waited, and everyone was super knowledgeable and very friendly, It was super easy. I would recommend this to anyone in the area

I had a receiver hitch rust out on my truck after pulling a trailer to the scout camp in Haugen…read more The first place I tried ordered the hitch for me but then stated that it would be the following week before it could be installed. I stopped at the Lubrication Station and Chris got me in the next day. The mechanic had it installed in just over an hour. Great job. I was very satisfied with the customer service and the workmanship.

I always go to Pomp's with my tire needs. Chad and the crew are always pleasant and courteous. I…read moretry to call ahead of time and they get me in and out very fast. I did have a flat tire one time and showed up with no appointment and they had me out of there within 20 minutes. I highly recommend them to anyone in the Rice Lake area.

Flat tire on highway 53, worked us in during an emergency while on vacation. Would definitely…read morerecommend!

These two brothers are pretty amazing at auto repairing, at working my vehicle into a tight…read moreschedule if necessary, at giving good and diagnoses --without any BS--of annoying noises in my car that I can't find, and always perform at a fair price. What's not to like? They're my #1 go-to guys for anything automotive. This world needs more Kaisers! Gary Peterson Rice Lake

Owner was rude when inquiring about a U-haul rental. I was in the middle of moving and my vehicle…read morehad broken down. I needed to rent a van within the next few days in order to move out of a home I had sold. The truck I drove broke down and would be in the shop. I explained this to the man and that I was calling from the shop trying to figure out what I could do for moving in a few days. He told me to stop in on a day after I would need to be out to see if he had a truck in. I then said that would be too late and I needed to know if he could get me one before then. He again says just to stop in the following week- like I didn't need to reserve a truck? Then I asked where the nearest U-haul dealer would be to his location, he response was that anyone with a smart phone could look this up for themselves. He was a complete jerk and talks down to women. Stay away in my opinion! Go to La Point in Rice Lake for your U-Haul rental. Hunter was very helpful in hooking me up with a truck.

Had a leaky hose that caused my coolant to pour out. Called these guys and they came right over to…read moremy house on a Friday night to fix it in my driveway. Life saver! They care about people and try to help when they can!