I have had great customer service in the past....however...the last several times I have visited…read morethe store, the attendants seem disinterested in helping or providing froendly customer service. Today I went in to pick up a quick online parts order. I walked in the door. There was one gentleman behind the counter. He looked at me and I spoke first by saying "hello". I stood at the end of the counter where the online orders are located. He never spoke and turned to go to the back room. I waited there for a couple minutes. Someone else entered the store so the doorbell went off. The man and another female worker walked back out to the counter. Again, no greeting, ni how may I help you, nothing. The man returned to the register he had been at before and engaged the female in a conversation about taking bags to the bank. After this, the female walked down to where the online orders were, again, did not acknowledge me, then walked away. She then, finally turned back and asked if she could help me. I honestly felt like the invisible man until that point. Very cold and unfriendly. When I go to the Kendallville NAPA or Advanced Auto Parts I at least get greeted and receive help in finding what I need. I hope things change at Orielly's soon.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My girlfriend called O'Reillys in Goshen Indiana yesterday at around 1p. She asked them if a ball…read morejoint press was available and they told her there would be one available at 4:30p. I arrived at 4:20p and the 4:30 truck had not arrived the parts guy claimed. I told him I would wait. The parts guy said he would call to find out when the 4:30 would arrive but he never told me if or when the 4:30 Would arrive he just went back to stocking shelves. At 5p the 4:30 had not arrived and because the parts guy didn't confirm the 4:30 was even coming , I left. Terrible customer service there. I won't go back.

I needed bulbs for my headlights so I stopped in. The manager was very friendly and helpful. He…read morehad one of his associates put the bulbs in for me. I didn't ask for that to happen. i was really impressed. Thanks for your help. I will go there again.

OUTSTANDING CUSTOMER SERVICE FROM EMPLOYEE SCOTT! My Engine Light came on after sunset while I was…read moredriving on the turnpike so I exited near Sturgis, Michigan & called AutoZone. Soon after pulling into AutoZone's parking lot, Scott eased my concerns with an OBD scanner & search via the store computer to identify the problem! Scott's help gave me the confidence to safely continue my drive to my destination in Eastern Ohio. Scott's sincere concern, friendliness & professionalism is a stellar tribute to AutoZone's customer service! I'm sincerely grateful to Scott & AutoZone!!

I drove over an hour to purchase a product that was advertised for sale, when I was almost there, I…read morewas advised that the product was found to be faulty and was not longer for purchase. However, I was made aware that the employee at Owens had received a higher offer and had fabricated a story to avoid simply telling the truth. Extreme shadiness and highly unprofessional conduct from a business that has been established for quite some time. ​

Ordered and installed a set of Owens Glastep fiberglass running boards on my Silverado. They are…read morevery high quality and look better than anything else out there. When I had them painted the body shop even commented on how well made they were. Great job Owens!