Can't say enough about the service here at Buds Bear! They went above and beyond on my vehicle…read morerepairs and are super nice and amazing to work with!

I can't believe the audacity of their service manager, Chad Layhue. I recently moved to the…read moreWashington area from out of state, and today was my 1st visit at Budd Baer. I booked an 80K service and transmission service online with appointment. Long story short, they charged me over twice as much for the transmission service - when I called and asked what the disconnect was, Chad had the balls (or lack of brain cells) to threaten to not release my vehicle if I didn't pay the updated price. He stated the online price is not correct (failed to advise me prior to taking my vehicle) and felt he had a position to keep my vehicle from me. WHAT A LOAD OF CRAP. So let me get this straight: you consciously know that the online price is wrong, and you fail to advise customers when taking in their vehicles, then threaten to not return the vehicle unless they fork up payment?? ARE YOU NUTS? At that point, I didn't even care about the price anymore, I went back for my truck as soon as it was done, and swiped my black credit card. YOU ARE NO ONE TO THREATEN ME WITH MY OWN PROPERTY. Now I know this is one dealer I don't have to take my business to, and will be ordering my wife's new Sierra at another location. Hope that extra $150 on the bill got you a killer commission, Chad. Your KPI's must be keeping that business alive.

I had check engine light come on in my car. Called the Washington store and spoke to Dave whom was…read morevery helpful on the phone and in person. He helped me figure out what was wrong and how much the part cost to repair. I would recommend visiting the store again!

If they tell yoo they will do an even exchange dont they ripped me off buy given my mechanic the…read morewrong part in exchange formmynpart with no ricite and told them dont worrie about it when they needed the old on back these fagits told me i had to pay 20 extra bucks fornthe part the part that was returned that i haf the original recite for and they never gave one for thebechange. Then these fagits forged a recite in my name with my id by the way never give them your id there fucken you over if they need it, and told me it was me last night now they had a recite in my name and i have to pay them the extra money. I have been going here for ten years and they lost my buisness plus that of my mechanic which has been there longer. Do your self a favore and go to oriley they have what u need and by the way the parts autozone ordered me are the wrong ones. And they wont here that they are they insist it right but it dont fit on my truck. This was the third time they screwed menit was the worst butnt will def be the last

When looking for a car, Budd Baer was unwilling to negotiate price at all (even $100). Went…read moreelsewhere and got my Mazda for MSRP. Later on, I was rear ended and the local body shop sent my car to Budd Baer for a lift gate control module and backup camera replacement. My vehicle was there for 5 months waiting for the module on back order. I can understand this. What is interesting is the body shop couldn't get ahold of the service department or get a call back. When they finally picked up the phone, it turns out the part was at the shop and my vehicle was at the shop, but the part was NOT in my vehicle at the shop. They forgot the car was in their lot until I called them. Put the part in and went to pick up my car, but they didn't replace the backup camera and blamed the body shop. Regardless of what actually happened between the body shop and service department (because these groups seem to always blame each other), the vehicle was there for 6 months and was never put into reverse? They had to move the vehicle to pull it into the shop and determine it needed the lift gate module. My main request was for the camera to be fixed in the first place. The manager, Brandon, did well by me and got me into a loaner car while they took an additional week to put in the camera. I want to give a fair review, so this is based on pricing (when purchasing a vehicle), time, quality, communication, and experience.

i appreciated how the owner responded to my review yesterday saying they always try to treat their…read morecustomers with respect and professionalism when that is not what happened at all on Saturday afternoon. as i said the SALES manager does not act or look professional so at all. i LOVE how the owner did once mention her behavior or apologize for it. as far as your "loaner fleet being managed by the service department" what does that have to do with your customwrs who experience break downs outside of service hours? this policy is clearly outdated and should be revised, i wonder how many other feel the same. also have seen more than 3 bad reviews about Mrs. Jennifer so clearly you the OWNER condones her unprofessionalism. are we also not going to touch base that your dealership is almost impossible to get ahold of, or get someone on the phone? and when they say they'll call you back it isn't till 4:55.

I have been a mechanic for many years. I used to buy Napa Auto Parts almost always. I felt the…read moreparts were good quality, although more expensive than others. It does not pay to install poor quality parts on a car, they come back, and bite you!  Unfortunately, a few years ago it seems Napa changed their policy on quality. This happened around the time they totally changed the on-line site.  Around the same time, I started looking at Rock Auto on-line. Rock Auto offers each part by a few different manufacturers, quality levels, and prices. I started noticing that despite Napa still charging higher prices, they were now supplying the cheapest, lowest quality parts instead of the better quality they were known for.  Given that, why would a person order from Napa, when Rock Auto is surprisingly lower priced, and you have a quality level choice . Napa seems to be riding on their previous well known name, while keeping the prices artificially high.   Some prime examples of this is, I purchased a starter solenoid, (eckland, Napa's electrical brand), as a preventative measure. The third start-up, after installing, the solenoid froze in the on position, with key off, and kept the starter spinning and engaged until I could unhook one battery terminal. Burned up the relay, starter, and a couple wires.  I purchased a rebuilt alternator, took it from the box, and turned it, it felt rough turning, as if there was dirt in the bearing race or defective bearing components. I purchased Napa's best fuel pump, and it was very noisy from day one. I purchased a set of Napa Branded, 2 ton each, jack stands. One of them had a defective casting that would not allow the stop to lock in place. Although it seemed it locked, when weight was applied, it fell.  I purchased rebuilt Ford Front calipers from Napa, and with in one year, the unplated soft steel bleeder screws has rusted solid to the caliper! I heard from a NAPA rep, and he said due to competition, quality had to suffer, BUT WAIT, isn't quality the whole point. Especialy when still charging the higher quality prices.

AVOID PEP BOYS!!! I…read morebooked a simple appointment for new tires, balance and alignment. took them 8 hours, they came out just before closing to tell me they don't have the cone to balance tires on a Toyota then billed me a higher rate than I got quoted on their website, and sent me home with a poorly balanced tire set that shook the steering wheel. My car is now undriveable. it's been a full week, I've called the store and corporate office a dozen times. They have not offered a solution or refund. what should've been a 1-2 hour tire change turned into me not being able to drive my vehicle for over a week. I have a case opened with corporate office, all they can do is tell me somebody will call me back. nobody does. Do not under any circumstance get any service from Pep Boys.

Had an appointment that was scheduled! Not only did an efficient job of service but also performed…read moremy service sooner than expected! Great job! Kevin