I had an excellent experience at #1 Cochran Honda in McMurray today. I arrived without an appointment after discovering I had a flat tire, and Anthony Cutrana, my service advisor, was able to assist me immediately. He was incredibly kind, professional, and helpful throughout the entire process. The service team assessed the tire and patched it in about 35 minutes, which was much faster than I expected. I was especially happy to learn that I didn't need to purchase new tires. The level of customer service I received was outstanding, and everyone made a stressful situation much easier to handle. Thank you to Anthony and the service team for the prompt, honest, and efficient service. I look forward to returning for future maintenance and highly recommend #1 Cochran Honda to anyone looking for exceptional customer care. read more

Don't buy anything used from there. As for new, remember, the only difference between this dealership and some fly-by-night lot on Rt. 51 is location. Sales people are no different in either location. read more

If you want to buy a CERTIFIED PRE OWNED vehicle that does not come with a full tank of gas as advertised, has dog hair in the cup holders even though it was supposedly detailed, has tire pressure issues even though it supposedly has new tires and has personal items belonging to a previous owner such as a toy and a remote control for a television still randomly placed around the interior of the vehicle ( within the passenger compartment fairly close to the cup holders that contained the dog hair ) then this is the place to go. Hardly come anywhere close to the high standards of Honda's CPO program but they will gladly pass it off as such. All this within 48 hrs and 50 miles of driving after a handshake and a smile. A sucker born every day. Thanks COCHRAN HONDA. What a huge mistake i made. Go elsewhere folks and be on guard read more

We were interested in a particular make, model and color. Website said S.Hill Honda had the one we wanted. Bc it was an hour drive away- we called ahead to ensure it was there. We talked to Connor who told us that it was there. He even offered to 'check' and call me back---which he did. He said, "I confirmed- it is on the lot." We arrived an hour after he called. Connor checked us in, and then informed us that the vehicle was shipped to Johnstown. They had no other vehicles of that make/model for us to try. However, they offered to show us other vehicles. At that point, our trust = 0. The manager watched the whole thing and never approached to apologize. We left without looking at any vehicles. BTW- we drove to Wexford from there and bought a different vehicle. Sorry Connor. Don't lie! read more

South Hills Honda - The voicemail - Auto Repair Near Me - Mcmurray, Pennsylvania

After being involved in a hit and run it was time for a new car. I had looked online at various Honda dealers and even debated going to the one I've worked with in my hometown in Ohio. Wanting to stay local due to PA being able to transfer the old plate Cochran had the best selection of what I was looking for. I had gone in to test drive a car and worked with Jamyle. Jamyle made the buying process quick and easy. PThe buying process was fairly smooth minus a few things playing middle man between my bank and dealer. Kevin had explained the finance portion thoroughly and was great to work with. We've also brought our cars in for services and state inspections, the service team is always great to deal with and the walk through video is a nice addition. read more

Don't expect decent service after you purchase your car. When I was buying, they were very engaged and helpful. First time I called needing them to fix an issue, they disconnected me from the call and then were not helpful whatsoever in servicing my car. Two different service reps even discouraged me from scheduling an appointment to get it fixed. I should have gone to Nissan and purchased my car like I always have. Their customer service is top notch! Won't make this same mistake again. I will be using an independent garage instead. Honda used to be the best.... unfortunately, that is no longer true. read more

This is the worst dealership I have ever been too. They are dishonest to their customers and very unprofessional. If you are planning on buying a car from here, DO NOT!!! They do not check their cars to make sure they work properly, once you sign the papers, all issues are in your hands. Again DO NOT buy from this horrible dealership read more

I am an 81 year old widow who is having a very concerning, ongoing, and intermittent issue with my 2020 Accord stalling at random times. My son helped me purchase the car from South Hills Honda in McMurray Pa. last year on June 29th. The car was nearly new and still had a warranty on it. I was told Honda, (particularly the Accord) are held in high regard due to their customer satisfaction and reliability, but I have had nothing but problems with mine and the dealer has been horrible to work with. Since the beginning, and as I've mentioned, the car will randomly stall. This might happen after I hit a pot hole in traffic, which is terrifying. I then must coast to a stop and try to restart the car. Typically this will take 2-3 tries before I can pull out again, and (as you can imagine) aggravates the other drives and is very scary. Other instances are when I take it through the car wash, and by the end, the car almost always stalls, regardless of the car wash. This requires the car wash to shut down the conveyor belt, stopping everyone else behind me in line in the car wash as they run out to help me restart my car and get it out of the way. As you can imagine, this is not only extremely embarrassing, but frightening. I am very concerned that I will eventually be the cause of a major accident, or get stranded without any help. To add insult to injury, my son who lives overseas and lives in a different time zone has been struggling to help me get the car in for service. Back on April 24th. 2024, he convinced me to take it back to the dealer before something worse happened. When I took it in, they did not listen to me or address the problem. In fact, they did not even hook the car up to a diagnostic machine, much less take it for a test drive. Instead, the technician came out, sat in it and pushed a couple of buttons to clear the lane changing warning feature. I returned to the garage recently again this month on June 3rd. Along with the routine maintenance items, I asked them to rotate the wheels and check the air pressure, due to the warning light and (more importantly), the ongoing stalling concern. When I left, the low pressure warning light came back on and I was told that maybe I should "move the Turn-Pike EZ-Pass Transponder from the windshield to the dashboard", as this may be what is causing the problem?? - After telling my son again that the car was still not fixed after being there for 2 hours and of my experience, he decided to call the Service Manager (Zachary Sakura) and politely asked for a better explanation of the seemingly consistent inability of the service group to isolate and identify the problem. Zachary assured us that they would look at it again for the 3rd time. I do not have anyone to follow me out to the dealership or ride me home, so they reluctantly agreed to do this for me as well, although I only live 9.5 miles away, but this is apparently out of their typical area. I was very appreciative of this, but wouldn't have had to go through all of this, had they satisfactorily addressed the problem in the beginning. My son in the meantime discovered that there is a recall on the fuel pump and that some of the issues relating to that sounded similar to my problem. Not knowing if this is even actually the problem, no one at the Service Dept. ever mentioned this as being a possibility. - That all being said, the dealership has had my car for now going into 3 days. Both my son and I have called them separately, but no one ever answers the phone. We have left them multiple messages asking for an update, but no one ever responds or replies. If they are going to have it longer, I wanted to see if they had a loaner, or if I should get a rental, but they've just left me hanging and hoping that I'll get a call back. Is this the type of service standard Honda would permit to happen to their end customer? The dealership should be embarrassed to treat your customers in this manner. My intent was not trying to stir trouble, but I think I deserve better treatment and at least someone to return my calls and address my concerns, if they plan on keeping it for an extended length of time? Wouldn't you agree? It's already very difficult happen to and intimidating being elderly, and this just seems like another clear case of a big dealership taking advantage of an elderly woman. Personally, the more I think about it, I believe the car had such low miles because the previous owner had the same problems and felt it best to trade it in. After several phone calls to their dealership both by me and my son who lives overseas, we could NEVER reach anyone. We left no less than 10 messages between the service manager (Zachary Sukora) and other extensions, none of which were ever returned. It was to the point where my son wanted to call the police and report the car missing! - "Excellent Customer Service?" yet I was never offered a shuttle or loaner and they failed to ever return any of our calls or follow-up w/ me read more

South Hills Honda - Auto Repair Near Me - Mcmurray, Pennsylvania

terrible customer service, very disappointed in this place. drove all way from NJ just to not get what I wanted

this dealership lies to the customers, and is very slow they took two weeks respond to me

I recently bought a certified pre owned car. At least that's what they told me it was. However, it has a hole in the headlight along with other damage. The sales manager jason leased it for his daughter and one of his other kids hit into twice but they claim that it has never been in an accident. I brought up the damages and the horrible attempt at repairing the car that someone did in their parking lot, they would not fix it. The car also had over spray all over it which made it hard to see when driving in the sun. They still did nothing to fix any of the issues. I talked to corporate and they told me they will not replace the headlight because it still work. They told me they would write me a check and I could fix whatever I wanted to on the car. The check they wrote me doesn't cover the damages at all. DO NOT BUY A CAR FROM HERE! read more

If the receptionist was so nice I would have given 0 stars. The service advisor was extremely rude. I requested to speak to the service manager and he was not better. when I asked if I could have my warranty worked performed at a different location his response was in a smart ass tone "you can take it anywhere in the world". he then hung up on me read more

Loved working with Aubrey as he made the car buying process so smooth and easy! Love my 2023 Honda Civic Sport!! read more

South Hills Honda - Honda Civic Sport - Auto Repair Near Me - Mcmurray, Pennsylvania

It's become a nightmare since changing to Cochran Honda. Can't even get a person on the phone. If you leave a message, don't expect a call back. read more

I worked with South Hills Honda back in October when my old car finally reached the point of no return (i.e. too rusty and old to repair). So after some research and debate I came to South Hills Honda with a family member to test drive a Honda Civic. While we hadn't planned on making a purchase that exact day, one smooth test drive and great overall experience later we left South Hills Honda with an order in the works. The team here is quite excellent in my opinion - they'll chat with you during the entire process, give you walkthroughs of their new cars and the features of each one, and basically ensure that you feel as if you're the center of attention 99% of the time, which is what a good sales team should do. I had no problems during test driving, and when it came time to make a purchase we felt that the team was honest about what extra features and protections are worth investing in and which ones aren't. What really impressed me, though, was the day that I brought my car back in to get repainted with a stronger paint that it came with (the stronger paint would ensure that it survives Pittsburgh's weather longer). I'd been prepared to work in a coffee shop down the street on my laptop most of the day. Nope - their in-house shuttle service took me home, then picked me up again to come back out and get my car when it was done. At no mandatory extra charge. Now THAT'S what I call impressive. This feature combined with my current ability to work from home will definitely ensure that my car gets the attention and service it needs! It's been two months now and I am happily driving my first truly brand-new car thanks to these guys - and thanks to the excellent follow-up of the sales team, I've received a number of letters and coupons ensuring that my car will be given the attention it deserves for a lesser than usual price. I'm definitely excited to see where my new wheels take me, and pleased that this was the place I chose to get them at. read more

South Hills Honda - Not the best pic ever, but the best I could get with so much of their space under construction! - Auto Repair Near Me - Mcmurray, Pennsylvania

Everyone at the South Hills Honda was kind and respectful. I couldn't ask for better service. I would highly recommend this Honda location over Washington auto mall, it's a bit more of a drive but worth it. Thanks everyone who helped me at the South Hills Honda location you have made a returning customer out of me! read more

Left SHH today, smiling from ear to ear. I had to say goodbye to my best friend, my 2020 CRV. My lease was up so I explored a new, upgraded CRV. WOW! Gia, my sales person was outstanding. She was friendly & professional, knowledgeable, helpful and sincere! RJ made the Finance process smooth and seamless. read more

I have purchased 4 vehicles from South Hills Honda. 2 mini vans, one SUV and a truck. It has always been a great, no-hassle experience. I really don't like shopping around. I always get the best, most competitive price. I have checked their prices against the other Honda dealer(s), and realized that I can trust this relationship. Some one always greets me when I walk in the door. This may seem old fashioned but it is nice. They are very local for me and coupled with convenience of their new service center makes dropping off the van a no-brainer. Takes a few minutes. I have kids of driving age and I plan to make a trip to pick up a entry level (food delivery) car for my son. read more

South Hills Honda - New building and service center! - Auto Repair Near Me - Mcmurray, Pennsylvania

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Been meaning to post and finally got around to it! Everything was absolutely wonderful from my brand new CRV to the wonderful salesperson Evan. Everyone was so nice. Will definitely go back. read more

Great customer service by Mike and the team. They took the time to help my daughter setup the car options and all of necessary know how before we left the dealership. I was very impressed with the prep before we came into pick up the car and how quickly we completed the paperwork - 20 minutes! Great job by entire team. read more

Gia Leven did an amazing job with getting me behind the wheel of a 2023 Honda Civic LX. She was kind, verrrry knowledgeable and knew her stuff. She and the rest of the staff at South Hills Honda made my shopping experience very at home and comfortable. Thanks again for a job well done guys!!! Keep up the amazing work read more

It seems as though my quest for one of the highly sought after compact cars continues its downward spiral. My husband and I stopped here and to my amazement was greeted by the same dealer who sold me my daughter's Focus a few years back. Anyway we told him we wanted to try the Civic but this time wanted to test drive the EX version. Again we were given what I call a "test" drive around the block so to speak. I was trying to decipher the large pad in the center and got mediocre answers to my questions. Sorry, I need to become familiar with the way these newfangled screens operate so I can feel comfortable when driving. After the ride he showed us the service department and the express service department for basic things such as oil changes and inspections. It seemed like we had constant long waits while I was waiting for a price let alone the value of the trade. After collecting our information he told us that based on the cost of the car he would strongly recommend financing. DUH? Through the dealership? With their financing promo ending in 4 days? I don't think so. How I choose to pay for a car is my decision and I have the right to go where I feel I can get a descent rate. I hate being rushed so I frankly told him I would buy the car outright. Again, I asked about the manual and want to see the maintenance schedule. We were shown the manual and cd in the car and he got us a maintenance schedule. It appears this car according to their guidelines requires quite a number of visits and a major service interval would run in the neighborhood of $400.00! I inquired about the oil. He told me that I could use either regular or synthetic. Synthetic oil, however, would last longer. The car will notify me of the need to change it. Gee, I didn't think cars were that smart to detect what type of oil was used in it. He told us the car we had in mind was off the lot but he could get it to us within a day. Again what am I doing? Internet shopping for a car? I want to see what I buy especially if this is major investment! He gave us the VIN for insurance purposes and we left saying that I would call him next week. When I got home can compared offers I saw that they discounted this car less than the other dealership we had visited earlier that day. I have been researching their service department as well and have noticed they aren't the best. Years ago I dealt with this company when it was called Yenko Honda. I had previously owned Accords and remember spending a fortune on maintaining them. It seems to me that making quotas and commission take precedence over customer service. The quoted write up was nothing more than I would write on paper. I'm sorry. A major investment to me requires a breakdown let alone all those other "frills" they try to get you with even before they hand the keys to you. read more

Im very happy with their service,Im glad I know where to go for great service for my car.Excellent service Thank you! read more

Excellent Overall Experience Excellent Sales Person Satisfaction, Aubrey Standard Excellent Service Department Satisfaction Excellent Delivery Process Would you recommend this dealership? Yes! South Hills Honda -- Excellent Dealership read more

Someone needs to go look into the service department at South Hills Honda in McMurray PA. Stop scamming customers by failing their state inspection over wiper blades. This is the 2nd year in a row that you have tried this crap. Shame on me for trying you a second time. The first time I had just purchased and installed myself Bosch Icon wipers ($40). You complete my inspection and tell me I'm all done. I see a charge for wipers??? I ask the service guy why and he says they failed inspection so he just had them change them (without asking me!) I flipped my lid. I asked to see me wiper blades, Guess what, they were already disposed of. The dealership says they won't charge me. So I end up with their horrible $5 blades and someone takes my $40 blades for their car. Then stupid me goes back this year thinking it was just a mistake. And they try it again!! They said the wipers were smudged?(what does that even mean?) So I I tell them to put the car back together and I will pick it up. I run the wipers. They are fine. I have my wife look at them. They are fine. I have 3 neighbors look at them. They all say the same thing...there's nothing wrong with them. Next, I turn on the hose to simulate a rain storm. Guess what? They are still 100% FINE! SCAM SCAM SCAM SCAM! We bought 4 new cars from them and had plenty of service done. They will never get one more penny from us. What a shame. From now one, we'll buy from the internet. read more

The service department is inept. They did not follow up on parts ordered for repairs and covered up their mistake when asked for an update. They were unpleasant and difficult to work with. I changed dealerships for service. read more

The worst car experience I have ever had. I came to South Hills Honda to lease a vehicle and I leased it. Then I get the car home and they put the wrong vin number on my vehicle causing me tons of hassle. After that my keyless entry didn't work on the new vehicle after brining it in 4 times the problem was still not fixed. Finally, when my lease ended I went to purchase the vehicle and I called to see about the purchase process they told me to come into the dealership. I came into the dealership and they told me that if I wanted to purchase a new vehicle that they would take care of me and if I did not that i would ahve to come back another day. read more

We picked up our new Accord today. Gina, our salesperson, was excellent. Not only did she spend time going over everything with us, but she emailed links to useful tutorials. Could not have asked for a better experience!!!! read more

After some extensive researching, we found the "perfect for us" 2012 Honda Pilot on South Hills Honda's website. It turns out that the only difficult part of our car buying experience was the time we took to find the right one. Our Sales Consultant, Shawn Cahill, was friendly, professional, helpful, and effortless to work with. He made the process incredibly smooth by assisting in any and every way he could. In the end, it felt like we were buying a car from a friend. The Finance Manager, RJ Lucci, provided simple, easy to understand explanations and guidance on our financing. From start to finish--their new and used inventory options, the readily available information, our final price point, and their financing options--my husband and I wholeheartedly endorse our car buying experience with the staff at South Hills Honda as an overall outstanding experience. read more

I'm not someone who usually likes car dealerships. I absolutely love South Hills Honda. I love my Honda, like the salesmen, and the rest of the staff is great! Anytime I need anything for my car, I can get it easily and the cost of parts and maintenance is reasonable. I won't go anywhere else. read more

Purchased car there recently and was not satisfied with condition of interior. I have shopped at the Lincoln dealer in mcmurray and all the used cars for sale are detailed very nicely. The car I purchased at Honda dealer was not detailed professional. The interior windows were not cleaned and vinyl surfaces were dirty in some spots. The person who cleans their cars should ok for a job at a car wash. Not very good at there job. Returned to dealer to have car cleaned better and they only did the minimum to please me. I paid premium price for this car and expected better. How long would it have taken for them to wipe the vinyl surfaces on the dash and door panels? So I did that myself at home and it took me 30 minutes. I expected better service when buying a $20 K car. I will never recommend this dealer to anyone. I also have a friend who was looking to buy his son a car there and he said the salesman he had was rude to him ! read more

This is the third Honda I have owned and by far the worst experience. Had a warranty issue with my Pilot that is two years old and they have had it a week with no loaner car. This is inexcusable and the dealership doesn't seem to care. This will certainly be the last Honda we own! read more

I do not recommend getting your Honda serviced here. I took my car in for an oil change, and the dealer forgot to finish screwing in the bolts for my underbody skid plate. The plate got extremely messed up, causing permanent damage to the car. When I took it back in for service again, I asked them to fix it, which they said they did. However, it was not properly replaced and has caused even more damage. The staff is careless, and every time I get back into my car after service, my car seats (which are beige cloth) are covered with dirt and oil. Overall, not a great place to get your car serviced. read more

No call back on my car. When I called before closing, nobody picked up the phone or returned my call. I tried sales, but no luck there either. read more

This is one of the best dealerships I have ever dealt with And their service dept is great.I have a great local mechanic but trust their service dept. Keith the manager is great and gives you a lot of confidence using their service dept. read more

In 2014 I began to lease Honda Civics with this dealership. I worked with Shawn, who was lovely. I had such a good experience, I decided to get another lease, again a Honda Civic, in 2017 once my first lease was up. Turns out some 2017 Honda Civics have a parts issue wherein the air conditioner breaks and requires replacement parts. No big deal, I understand cars are fallible and I do not blame the dealership for this mechanical issue...HOWEVER, my air conditioning failed in June 2019. It is November 2019. I have not had a working air conditioner for six months. SIX MONTHS. We had 90-100 degree weather over several days of this summer. DAYS. The worst was having the windows down during 90 degree rain storms to survive the heat, dealing with the cloudy windows and striving to get home via the highway. Needless to say, comfort is a big deal, but I would argue safety is and continues to be an issue. I have gone back and forth with the parts and service department and yesterday, fed up with the whole thing, I went to Honda wanting to just be done with the situation and either get out of my lease, which does have one more year, or leave in a replacement car until my own is fixed in its entirety. I have been told by friends and family getting out of the lease is tough, though not a ridiculous request, but a replacement car or a decrease in payments for a car which doesn't work in its entirety, is not a stretch. I was told that neither of these things could happen and furthermore, this is a Honda corporate issue, so basically, tough luck. Nothing was offered. No compensation provided. There weren't even ideas or options given to me in any way to help come up with something. I left feeling as if the business I provide is minimal and insignificant. I'm small potatoes for these dealers and therefore my business is worthless. I had asked for someone in charge and was told to speak with Josh, who took my VIN and info and proceeded to disappear. He then handed me to Garth who showed me a different vehicle of interest and was then asked to give me the news of a 1,000 bill to close my lease and an increase in monthly payment for a lower cost car. Basically, I was told to pay out and spend more as recompense for a HONDA issue. Needless to say, I will not be re-leasing with Honda once my lease ends, hopefully with air conditioning fixed before NEXT summer. The customer service here was so lacking. They seemingly had zero care for me as a customer or a person. I am so disappointed and hope nothing like this happens to any other customer Update: Mr. Norton, I apologize for incorrectly calling Mr. Stiffy, Josh. However, whatever "explanations" you were told took place, allow me to assure you, there weren't any. There were no conversations concerning how to rectify the problem at hand, nor was there ANY mention of leasing another civic as my faith in that line has seriously been depleted. Whatever "counsel" you were told was given, wasn't counsilatory in the least, nor does it supercede the resulting "reality" you asked of me in providing payment to terminate the lease of a vehicle which does not work as it was leased to me. Your GM was polite and after taking my information, never returned for any further conversation, supporting my conclusion that I was not worth his time, nor the time of your dealership. Mr. Garth, a polite gentleman who took time to speak with me in regards to the FIT, provided the "bad news" as he called it, of the 1,000 dollar lease termination fee, as well as the increased monthly payment on a different, albeit fully working vehicle. I understand that cars and parts have issues unrelated to dealers, obviously it was my mistake expecting dealerships to want to maintain positive customer relations without customer responsibility. Your attempt to scold me for providing an honest and polite review furthers my conclusion that working with you or your dealership moving forward would not be beneficial to either party. I thank you for your time and eagerly await advisement on your action plans to supply me with an appropriate and timely solution to this maintenance issue. As you spoke with your manager regarding my situation, I am assured you have my name and contact information. read more

Very poor customer service. Sales person doesn't want to provide information and was told to go online to look.

South Hills Honda has always been good to me. If you want a super honest salesman who cares and works for you see Aubray. Love my 2012 Pilot Touring. read more

I owe Souths Hills Honda and Honda North America gratitude for stepping up and agreeing to the warranty repair. Deciding that taking care of loyal customers was more important than being able to determine 100% the exact origin of the damage. It took quite a bit longer and far more effort than I had hoped, but in the end I am a satisfied customer. At the national level, Honda North America Management was quick to point out that South Hills Honda had tried to push this warranty repair through on our behalf prior. I look forward to shaking the hands of the dealership's owner and service manager. Putting this difficult issue behind us and South Hills Honda will be our preferred family Honda dealer for new vehicles and servicing our current vehicles! Nice to see customers do come first!! read more

I had a great experience leasing my vehicle from South Hills Honda. It started with a phone call. I did go to another dealership that was a lot closer to my home. They just could not compare! It was one of the smoothest transactions I have ever made! The staff is top notch!! If you are looking to purchase or lease, South Hills Honda is the place!!! read more