Superb customer service! I was looking for a particularly popular item recently and couldn't find it ANYWHERE. While I love technology - I'm as skeptical as the next person of it (particularly since store inventories are only as good as someone using the scanner thingy) so when I saw the web site said this store had it - I picked up the phone just to make sure they did before driving 2 hrs to get it. The friendly person I spoke with assured me it was in stock and when I finally got to the store he'd left a note for the people covering that department that I was on my way for the item. I'm not sure I'll be back out this way anytime soon - but I appreciate the excellent customer service I received and that the store was very neat and orderly (unlike many of the ones closer to me). read more

I feel sorry for the hard working few there. It is the worst store i have ever been in. i have actually waited over a hour for some help on several times.10 yrs. ago it was different now the Getto has moved in and everything is being stolen so now anything that can be put in a purse ,pocket or jacket is locked up Armed Guards at the entrance body slamming the Shoplifters would fix it. read more

I got a two dollar travel size shampoo, leaving out the door go to show the receipt checker and she just goes "mmmhmm" and rolls her eyes at me. What a pleasant lady. read more

Walmart delivery out of the La Plata store was a complete waste of time. They delayed my TV delivery multiple times with zero explanation and then basically shrugged and offered cancellation. I canceled, drove to the store, and picked up the TV immediately--so it wasn't out of stock. This was poor communication and even worse customer service. The experience inside the store was very indicative of how this store is ran. Pure chaos at the registers with lines bleeding into the aisles and exiting the store for the receipt check is like a line at six flags. The inside of the store is disgusting, the parking lot is a disaster and quite frankly I have no intention of ever returning to this location. read more

some of the most unprofessional and unorganized management/team i've come across. I was invited in for an interview @ 9:30pm. Talked to front desk team members @ 9:27pm. I waited until 10:07, an entire 40 minute period waiting for their manager to come out. I highly do NOT recommend applying to a company that could give two shits about you or your time! read more

I literally have tried yesterday and today to reach someone by telephone and no one will answer any of the extensions. This is the worst experience I have ever had with Walmart. read more

I went to the store used the self check out with my kids was helped by the checker when under cover store police showed up stating that we did not pay for our items and we had to go over all our item scaned and everything was accounted for. It was embarrising to me and my kids no sorry no nothing terrible customer service read more

tried to get help in electronics, employees just standing around ignoring customers. Won't waste time returning

I went into the La Plata, MD store today to get a few things. And as I was looking for a Father's Day card - I ran across a section that I just couldn't believe my eyes!!! It was down right offensive and racist!! Of course no one could answer my question as to why it was labeled as it shows. No one seemed to care I wanted to ask where was the section for "Caucasian Dad's Joy" but of course - the employees would have just had the deer in the headlights look It's bad enough that the prices are sky high and there's no reason for it - and now this?? Ridiculous!! read more

Walmart - Racist and offensive card section for Father's Day cards in the La Plata, Maryland Walmart - Department Stores Near Me - La Plata, Maryland

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Custom service suck. Making return first thing in the mornings is a no, no. Never no one on time when the customer service is suppose to be open at 7am. Been here since 7 and still waiting. read more

If I could give less than 1 star I would! Went to the LaPlata MD Walmart this past Friday evening 10-18-24 to take my elderly disabled mother grocery shopping. I am a 61 year old partially disabled woman myself so shopping for us is a very difficult task. We were in the checkout line and I was able to finish checkout but then my mother who was just behind in checkout was told by the manager? that they were now closed and she had to leave the store without checking out "because they needed to go home". I attempted to help my mother at this point saying she was with me and trying to explain the situation, but we were told by the man to take her items to self-checkout. We were checking out there when the manager then said we'd better hurry or he'd have to "call the County". Few minutes later three County Sheriffs indeed showed up for my 81 year old disabled mother trying desperately to checkout her basket of food!! The sheriffs asked the manager why don't you just let her finish checking out or help, to which he replied again "because we need to go home"! The sheriffs were good enough to stand there while I finally got my mother checked out and we left the store. This was the most surreal situation I've ever faced in a store not to mention what a waste of of law enforcement's time! Management here should be ashamed. Lived here all out lives just to begin facing this attitude. read more

I have been a customer for LaPlata, Walmart Auto for approximately 3 years or more and it has had its ups and downs. I received my normal oil change in April of this year, and due to some medical issue, I was unable to consistently drive my car. I later discovered that during my last oil change the technician neglected in putting the screws in the weather guard, and used some type of adhesive to hold the weather guard to the vehicle. Today I went to Walmart La Plata Auto and informed them of the situation, and was informed by store manager Mr. Robinson (who was very non-communicative and when I was initially introduced to him told he was not the manager). I was informed by Manager Robinson that I must have hit something to pull the weather guard down. Negate the fact no screws were attached but the adhesive to temporarily hold the weather guard to the vehicle. The service and the reasoning for weather guard to drag was not accurate. I received no compensation and the service as usual BAD! This is definitely my last time patronizing LaPlata, Waldorf Auto Service. read more

I called( got transferred) to the sports dep because I'm looking for something that they might have. The time is at 11:17 AM a man that has an accent answered and I asked him a question if they do a price match and he said yes but they can seek something hat was on display. I asked if I can talked to a manager so he changed his voice but unsuccessful doing it and he goes " Thjs is the manager" he sounded the same. So I told him please I would like to speak to a manager. He put me on hold and never got back to me. I just hanged up and called but he keeps on hanging up. So I was able to talk to Cindy (a real manager) and she was nice enough to find out what was going on but another wrong information was given to me but the MANAGER POSER! Cindy said that they don't price match with other Walmart! Good Lord. read more

Walmart - Department Stores Near Me - La Plata, Maryland

This Walmart has turned into a real dump. No shopping carts inside the store today (Saturday) mid afternoon. Unhelpful employees standing around, no stock on 3 of 6 items I came for, and aisles crowded with unattended stocking carts. Let's hope Walmart corporate management sees this and gets a management staff to clean up what was once a great place to shop. read more

I've been to this Walmart about 4 times now since living in this area, all at different times. Not to discredit the other reviews but each time has been pleasant. The store is clean, shelves are stocked not too crowded most of the times. read more

Went here today to return a item I've purchase, didn't have my receipt. However the customer service wouldn't return it not even for store credit. The item I bought was a air mattress that lasted one week before deflating on its own, I'm extremely passed off and I will be taking this matter further. Even the CSM didn't know what to do, if u going to have a policy like that, it needs to be posted so your customers will be able to see it, instead of a cashier letting u know because they don't want to do their job. I've been going here over 20 years and never had this problem. read more

I was going down the isle with a cart and the employee that stand a and directs people to different lines "seriously that's her job?!" Was helping someone with a cart full of items. Right in front of her several elderly people were backed up in their line. I said excuse me so I could get past them. The employee snapped and said dont worry, those people don't have any patience! Those people??? It was just me!! What did she mean by that! She was very rude!! And why was everyone backed up in front of her and no where else in the store. Isn't that her job?? And then trying to get out of the store was crazy! Why do you have self check out if you have to check all the carts when they leave the store? I just don't have time for all this nonsense. Target will be getting my business from now on! I appreciate good customer service and will have to move on!! Peace out Walmart!! read more

I was in LaPlata Walmart yesterday and it felt like icebox.... twice as cold inside then the weather outside. Employees have to wear layers of cloths. I'll go out my way to another Walmart next time... read more

This Walmart has gone downhill so much. It's a shame because when this Walmart opened up it was nice and clean organized friendly customer service I was in there day before yesterday this store is trashy dirty cluttered not just the inside but the outside. No shopping carts hardly in the store they're all out in the parking lot in in the Corrals I just was so disappointed I had thought about going across the bridge into King George because that Walmart is always in Tip-Top shape clean great customer service not a bunch of cluttered stuff left everywhere . I was so disappointed in the La Plata Walmart I will not go back again. I understand that the Waldorf Walmart has been completely redone and it has really stepped up its game I guess I'll be going there from now on shame on you Walmart in La Plata and shame on the management team that is let this store go to hell. read more

This is about the 6th time I bought something from Walmart and when I got home I discovered it had been sold previously to someone else, returned to the store and put back on the shelf with missing parts or broken. It's an inconvenience to the customer and very annoying when they have to take another trip back to the store, stand in line to return the item and then shop for a new one and stand in line again to pay! I bought three mini blinds and discovered when I got home, the hardware was missing and they had scratch marks from the brackets and the hand wand was missing from two of them. They really need to do a better inspection of the merchandise before taping the box up and putting it back on the shelf. read more

I'm doing my Walmart shopping this Sunday morning and there are only three registers open. In addition the shelves are not stocked as I was unable to complete even half of my list. I pass five grocery stores to shoo at Walmart only for there to be nothing to buy. I will no longer bother frequenting Walmart and wasting my time. Clearly, they're making enough money. read more

Horrible customer service. I sat on hold for over 40 min waiting to know if they had an item in stock. I even did my homework and had a sku number/item number. She told me to just hold. After waiting I called off my house phone the other woman's response was "oh wow, she never came back to tell you?!?!" I then told her it's now approaching 46 min of holding and my patience is wearing extremely thin. This second woman quickly gave me an answer. How does this happen ?? You press 0 to speak to a sales associate in customer service and this is 100% unacceptable. I stopped going to waldorf Wal-Mart for similar reasons. I am highly disappointed. Laplata Wal-Mart needs another 101 course in customer service ! read more

Walmart - a cell phone with a battery low on the screen - Department Stores Near Me - La Plata, Maryland

If you want to catch COVID go to this store. It is super crowded, you will never find anything you want, rude employees always stocking shelves at 1pm everyday and super rude. Manager, lazy and unhelpful. Shop at your own risk at this store. read more

Tried to return something and the lady was so rude and stupid. I'll take my business back to South Carolina where people are nice and easy to work with. read more

It's Wal-Mart. It's the best Wal-Mart in the area, however. The people are friendly whenever I'm there, and when I order only for pickup, my order is usually ready within an hour. Picking up is always quick and easy and I've never waited more than 5 minutes. It's the only Wal-mart I'll frequent aside from the California location, which is a Supercenter. read more

Terrible customer service. Had me standing on the jewelry section for nearly 30 mins. There was no one there. I asked several employees if someone was working in the jewelry section and they kept telling me that they were "sending" someone but no one ever came. I wish the manager managed the schedules better. I would gladly drive over the bring and go to the one in Virginia. read more

Worst Wal Mart in Maryland Very disorganized, Extremely unfriendly, Unintelligent and RUDE. Ordered pick up and did not get comfirmation of one of the two items ordered. Called corporate head quarters and was told it would be available at 2pm at the store. Went to the store after 3 and they said they didn't have ANY orders, not even the one that was confirmed 3 days ago. After showing the confirmation text and they finally found that one but wouldn't look for the other. So I cancelled the order. read more

This Walmart is decent. Best advice is to get there early on a Sunday or later on a Friday evening. Weekdays between 8-5pm are good times to go as well. Other than that, this Wal-Mart is usually packed on the weekends as expected. read more

I am sad to say that this Walmart has gone downhill.... This used to be my favorite Walmart to shop at, not anymore. Lines are extremely long because of slow staff, the staff is incompetent and the store is starting to get messy. Take your business to a more respectable Walmart. read more

This used to be one of the cleaner, neater Walmarts, but now it has become just as messy as the rest of them. I wish they would close the store for a week and take the time to organize and thin out the inventory. Stuff is everywhere. And the prices are not as low as they used to be either. read more

The only reason I shop at this Walmart instead of the Waldorf one is because the employees are mildly nicer and the customer service is ever so slightly better than the other. They still seem rude here though as well. As others stated, the lines are ridiculous with only a couple registers being open. If self checkout is closed...glhf. read more

They pick and choose who receipt to check! Today young girl with curly hair checked my receipt so I stood back and observed 10 white families walk out and she didn't ask for anything! When I return for future purchases I will not show ANYTHING!! And I have already googled policy and I don't have to show anything! Racism at its best! read more

Their automotive center is outstanding. I always use them for oil changes because I can trust that they will get the job done right. I took my car to the Waldorf Mr. Tire several years ago and a new employee crushed my oil pan when he lifted it up. The thing I love about the La Plata Maryland Walmart service center is they never lift your car to change your oil. They have a underground service pit that allows them easy access to drain your oil from below. I've used them for years and they've never let me or my family down. The staff is friendly and they are always happy to help answer your questions. I've even bought tires from them online and had them install them at the store. The prices are very competitive and I'm happy to report that I've known their service manager for years and he and his crew are outstanding in my opinion. Even when your tire has a blow out and you've purchased the road hazard protection, it is easy to get your tire replaced without any hassles. Even the online site stores prior tire purchases so it makes it easy to reorder the exact tire you need should you have problems. I don't trust other companies in my area to service my cars. If there is a problem the Walmart automotive staff is there to help you. Just tell ask them. If there isn't something you like just tell them. It's that simple. read more

This is the second time I've gone to this Walmart for a simple oil change and have been told that they could not do the oil change because the odometer was not lit up at the time they pulled the car in. The first time they told me they could not do the oil change because condensation was coming from the air conditioning unit. MO problem I will not be back for Amy services. read more

DO NOT do site to store pick up at this location. There is never anyone at the pick up counter and they take FOREVER to find your order and get you taken care of. Both times I have done this it has taken more than 30 minutes even though you have already paid for your items. read more

Worst experience ever ! I was in the store for about an hour and not 1 associate spoke or said hello or did you need any assistance. I stood back in automotive to get a key made and the cashier never asked us if we needed help so we kindly left the department. Walmart should greet your customers I think it's rude and unprofessional. What ever happened to the 10 foot rule! read more

I'm not quite certain why Walmart has an auto center. But sadly they had a great deal on tires and we purchased them. I come back to get a tire fixed as i had hit a nail. They said my car will be ready in less than one hour. This was at 8:05 am. It is now 12:35 and my car hasn't even made it into the bay to get the tire repaired. I sat at the bay door for 15 minutes before i went inside the store to get assisted only to be told i needed to wait in my car for the greeter. I replied I've been here 15 minutes how long before a GREETER whose only job is to stand outside and collect information will be out side. Oddly enough it was the service manager greeting. The service manager lady is clueless, yells a lot, doesn't know how to use the check in mobile device. Two times I've been here she's running back and forth to her workers who should be you know "working on our vehicles" to help her check customers in. Chomping on her gum like she hasn't ate in weeks. You know i have all day to wait but i would have arranged a ride this morning to go home and come back but who knew one hour is now 4 plus hours I'm still sitting here and the car hasn't even been touched. I'm very very perplexed at the situation. Side note i called the store yesterday to make an appointment and the phone rang for 23 minutes before someone picked it up. Wow. read more

Pretty typical WalMart. The patrons are not, in general, people I would invite into my home. The folks who work there are VERY nice, in general. But the store is dirty looking, there's always a long line at Customer Service, and it just looks junky. I avoid shopping here at all costs. read more

Terrible place. I just had one of the worst customer experiences of my life where an employee yelled at me. I'll never go there again.

This Walmart is spectacular in that it is unlike any other Walmart I've ever been in. Most Walmart stores are valuable because they have just about anything you can need. The reason you go to Walmart is because no matter what you need, they probably have it. I have been to this Walmart a few times since moving to the area, and have left every time not finding what I needed. Once, I simply needed a gallon tea pitcher. Surely, they would carry this very basic item. Nope. Went to the Giant grocery store down the road and they had it however. Another time I needed a dish drying rack. Nope Preemie baby clothes. Nope. Spinach artichoke dip? Nope (they actually carry this item but it was out of stock 3 days in a row). Thankfully, I can get most of what I need through Amazon Prime for cheaper and with better options. I'm just not sure why this Walmart exists. If it's not a Super Walmart, it's a waste of space. read more