The worst customer service that I have ever experienced. I'm in my mid 30's and not once have I ever had an argument with anyone working at any of the the stores I visit.
1. I arrived to return 2 items that I did not use for Christmas. I have never returned anything at walmart as I do not shop there often. I see a bunch of signs that are talking about "Sending money or Money grand" or whatever, so I get off the line and I asked the lady working there if this is the line to return your items, she answered me with an attitude "Yes, why?"
2. It's finally my turn, I gave the "Assistant manager, I believe her name was Suzzane or Susana" my receipt, she scans it and scans one of my items and asks again "where is your receipt." I told her you have it, I just gave it to you, then she says that I purchased the items on Walmart.com and that the item is not showing up on her computer. I told her to scan the other bar codes because when I purchased the items, the cashier had scanned a few of those bar codes. Her answer was "No, those aren't the bar codes, only this one is the bar code" then she calls her co-worker and she tells me that they will give me $17 for something that I payed $49.99 for. Like are you out of your damn mind? I got freaking mad and told them that I wanted my whole amount and that they had my receipt and they can read the description of the items which were the exact same items that I was trying to return. The assistant manager then started to tell me not to get mad (which she had an attitude to begin with and then wants me to stay calm) or I will have to leave the store and that I purchased these items on walmart.com and not there and that they will give me the discounted refund for the items.
Her coworker comes back again and says "You had an attitude since you were standing in the line." I mean really? How the hell you tell me I had an attitude? Because I freaking asked you if this is where you return your items? Forgive me for never returning anything at this or any other walmart before. And instead of having signs everywhere about sending money to people, why don't you post signs about "customer service/returns desk"? Then the assistant manager jumps again and tells her to just scan the items and if they don't show up then that's it there is nothing they could do. Basically telling me, take your crap and get the hell out of here because we've decided not to help you. The coworker does it, scans the items fast and then says these items aren't here and says there is nothing we can do.
I tell the assistant manager that I wanted to speak with a manager and she says that she is the manager. Then I asked her "so then I stole these items?", because how the hell did I purchase these things here and they aren't showing up. She finally decides to check on the other bar codes, and WOW, guess what, they do work. All of this could've been avoided if they weren't so incompetent and arrogant with bad manners, if you had only checked the other barcodes right away when I told you to because I obviously saw the cashier scanning these codes when I made the purchase.
I ended up getting a full refund for everything but they kept telling me that I shouldn't be so mad and that if I start my new year like that, my wole year will end up being the same way. Not once did they apologized for being so rude, making a mistake, not checking the barcodes or anything. I had never had a single issue returning anything anywhere and to be tag teamed by an "assistant manager" and her coworker it's unreal. One more incompetent than the other, All I was thinking was "how the hell did this person reach the assistant manager level."
Yes, next time you don't want someone mad, don't scan an item that a customer payed a full price of $49.99 and then tell them that they will only get $17 back. read more