Alright. I know there are major ethical issues with this behemoth, with how it undersells small, local mom and pops and puts them out of business; how it's been found (at other locations) to have locked workers into stores at night; etc... But here, in New Milford, there don't seem to be many other places, which aren't also behemoths themselves, where you can pick up light bulbs, toilet paper, and mulch -- far less all three at the same time, at fair prices (along with Play-doh, Advantix, and gummy vitamins). The staff are almost all amazing, friendly, helpful, and reasonably diverse given the demographics of the area as a whole. We've been particularly impressed with customer service during the COVID-19 outbreak. Not only have folks been cheerful and kind in spite of high ambient tension levels, but have modeled tolerance and non-bigotry. This was one of the first places where toilet paper and cleaning products sold out in the area, it's true -- but it was also one of the earlier places to restock. When all area stores were out of thermometers and children's Tylenol, we found them here. We have some funny stories about how our kid, while attending an extremely chichi nursery school in NYC, was asked to write about his favorite place to visit in the world. Other kids wrote about private islands they visited on their parents' yachts. (OK, not really, but close.) Our kid wrote an ode to the toy department at Walmart. It is extensive. It's not en vogue to like this store, I know. But particularly in light of the wonderful staff, who stay wonderful through thick and thin, my family thinks this Walmart is the bomb diggity. read more

The worst customer service. The lady at the door when you walk in was really nice. She's always nice. I asked 3 associates who were huddled in the underwear department to find a cami, they didn't speak English so they couldn't help. The cashier was nice enough, but then at the door the guy says oh isn't that an old version referencing the KitchenAid that I just purchased. So what if it is the old version keep your opinion to yourself. I was about to return it and buy it on Amazon. read more

worse store in the chain, service by non English-speaking staff rude and no help at all, they seem to all hang around electronics and when asked about the work gloves once again non english speaking ! this is absurd WALLMART SUCKS! NEVER AGAIN! read more

Parking: Free Parking while you shop. Location: On Danbury Road. Customer Service: Customer service was exceptional at this location. The staff was very friendly and helpful. I was asked multiple times by staff if i needed help. During check out, a manager went above and beyond to give me the best price for my product. (I believe front office gives Wal-Mart money every month to offer discounts to their customers) Store: The store was clean and organized. it was very easy to find what I was looking for. read more

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Staff not so friendly. I was told I could return an electronics item by the staff on the phone, but then denied when I showed in person to return. The zombie Manager sided with the staff member when she lied by saying I did not reveal the date of purchase on the phone. I guess the customer is not king at Walmart......Sam is turning over in his grave! Lost a loyal customer for life! read more

Be nice if they sold cold cuts and OJ and lots of other things (so then I have to go to Stop & Shop to get what Walmart does not have). I saw these boxes of Au Gratin potato mix - I skipped buying them because they had obviously been tampered with. There were only these 3 boxes left so I skipped buying any of them. read more

Walmart - Strange - Department Stores Near Me - New Milford, Connecticut

The manager Chris is a very rude, power tripping individual. I was waiting in line to return an item and when it was my turn he said I wasn't in "the right waiting line" and proceeded to service the next person even though he was there after me. After calling him out on it, he didn't care and threatened not to take my item back. I told him to do what he had to do but I wasn't going to beg him or stay quiet about it. He continued trying to escalate the situation by saying he was doing me a favor and that he didn't have to take it back if he didn't want to with a smirk in his face. read more

Update: I went to the New Milford CT Walmart, store 3546 on August 28th, 2015 at 9:00AM to pick up my prescription that I put in a request for a refill two days before the 28th so I assumed it was ready. I waited a couple of minutes before 9:00 AM when the pharmacy opened to make sure that I would get in and out quickly. When 9:00 AM came around, there wasn't a pharmacist in sight and after one finally came to the pharmacy, it took him a few minutes to turn on his computer. As I'm still waiting for service, I look over to my right and see him helping someone else even though I was there before any other customer. At that point someone else came to the pharmacy to help and she questioned where everyone else was, I let her know I was wondering the same thing. She finally assisted me, however, she stated that my prescription didn't go through and that they faxed my script to my doctor two days ago and didn't hear from him. I let her know that she should've called the same day after waiting a couple of hours after faxing the doctor the script so that she could actually speak to my doctor or his secretary. The cashier then said that she doesn't call the doctors every day. At that point I was very upset, how could not go the extra mile and contact the doctor when you didn't hear from them after 2 or 3 hours? She finally spoke to the pharmacist who didn't help me at all the first time and he called my doctor and I received a prescription after 20 minutes. Why couldn't they do this to begin with? Why should it take a customer who is standing right in front of them to make them actually do work and get the work done in an adequate amount of time? In the past, I have had many issues with this pharmacy and I kept giving them chances. I will be transferring my prescription to another pharmacy that cares about their customers. I advise you to take action and do what needs to be done so that this doesn't happen to any other customer. I needed my medication and this pharmacy couldn't care less. What if it was heart medication? Would they be more prompt? I don't think so. read more

Friendly staff, but a good portion of them are unknowledgeable about the store. But it's better than shopping at the danbury Walmart. Bathrooms need work. Whoever orders the water does a terrible job read more

I like this Walmart WAY better than Danbury's. The staff is friendlier and more helpful. The entire store in its entirety is much cleaner than others I've dealt with. Unfortunately I need to give them one less star because of their "new return policy." I bought an oven mitt and it was so thin that it burnt through to my hand when I used it. I returned it a couple of weeks later with my method of payment because their website says that's what you can do to return a product if you lost the receipt. Customer service gave us a hard time and said that we needed 1) the exact date I purchased it -- I couldn't remember so I had to look up in my bank statement and 2) how much we spent in that purchase. This policy is ridiculous so make sure you have your receipt and if not, then have your bank statement available. read more

Loving straight talk No regrets It's okay I guess I like it cause the phones always break read more

I love Walmart. They have so many great items for great prices. When I buy clothes there they usually wear and wash very well. I'm a fan! Love the new self check out. read more

called to ask if they had lawn mowers. Lady said not sure. Put me on hold for 10 minutes. I hung up and called back. Without saying a word she said "I guess nobody is working" I asked to speak to a manager, on hold long time. Called back, Chris answered. I asked for a manager, another long hold. time now is 5:53 pm 7/7/18 What kind of morons did you hire? So "nobody is working"- good employee right? read more

this place is disgusting. I do not understand why WalMart as a corporation does NOT care how gross this place is. The door to the garden department has been broker for almost two years. FIX IT. read more

Nice, but could use some improvements. You have to search for ENGLISH SPEAKING workers, and the shoe department screams hurricane Katrina. I love the selection of clothes and video games however. read more

I'd rather go to the walmart in Danbury than the one in town. Frankly, this one is terrible. The shelves are barely stocked and they are always out of merchandise. If you check online for an item it claims it is in the store yet when you go there it is completely out. The electronic department never has anyone in it to help you get something that it locked on the shelf. If you ask photo department to help you they get annoyed and will call someone to electronics. The isles are constantly filled with pallets. I don't think they put away any of their freight. They just push out the pallets into the isles and let people pull from them. It is sad because there is not much room for someone who is in a wheelchair or who has trouble walking. They only have three registers open at a time. It is always the Arabian girl, the elderly woman and the special needs guy. It gives me the impression that they stick the people who are not welcomed on the register while the other's chit chat in customer service. Speaking of customer service that is a whole obstacle in itself. They will question why you are returning something, especially if it is electronic. The makeup selection also sucks and is never stocked. If you are an African american looking for foundation I wouldn't come here, they only carry the darkest shade. It gives off the impression that whoever manages the beauty section is ignorant. Save yourself the trouble and go to CVS in town or go to the walmart in Danbury read more

I barely shop at this Walmart anymore. I went there yesterday. Their customer service counter, for returns, etc., is ridiculous. They have one person, 7 different customers BEHIND me waiting, and there's employees that look like kids, standing around talking, laughing, and COMPLETELY ignoring the line. The most angered part is that the store was so slow in general, and all these people are on returns. Unacceptable. Employees are MISERABLE here. We laugh so hard when we see these commercials now and then for Walmart, on TV . Not even CLOSE to the shopping experience you would have at the New Milford Walmart. Can you please get a new store manager, or WAKE up the DISTRICT MANAGER! read more

Horrible. Staff at photo center had a horrible attitude and so did the manager. Made a photo book and their printer was broken. They did not call to tell me. When I called ahead just to make sure it was there, I sat on hold waiting for the photo center. The auto service just transferred me back to the main phone operator who tried again. Waited on hold again. Then I finally just showed up and waited there for 20 minutes while Johanna helped all of the customers over the phone first (the irony). Then she told me the printer was broken and that "they called me to tell me." They did not. By then, it was too late. No apology from manager or photo center staff. Walmart is the worst...so disappointing to see when the staff matches the reputation of the business itself...just cheap and crappy. read more

i mean its walmart....it is what you expect it to be. the staff is nice, and the pharmacy is spot on. gets the job done with good prices.

There seems to be a really bad work environment in this store. Any time I have a question or need assistance, employees literally walk away form me and do not even ask why I am standing there waiting at the Photo counter for example. One employee named Tim seemed to be the only person working in that area today and he was very helpful. Aside form that the policy seems to be to do as little work as possible in this store. Employees are rude and I am so tired of waiting a half hour to check out of the store that I will not be returning. I am wondering of the Department of Health ever visit this store as it is simply filthy. The music is obnoxious and played very loud. Will not return--ever! read more

is like whatever cheap stuff and very low quality only if you really have to go if not is not worth the money