I would give a much higher review as the received services have been great and i like the staff and…read moreall but theres a huge problem. Being forced to call a call center rather then a doctors office directly increases wait times to receive results and make appointments ect and its super annoying. Whoever made this particular choice maybe not the best person to have making choices on behalf of PHC. Not trying to be mean or rude but this was a really stupid and annoying choice to make

I tried to get a prescription refill for 3 days and then paid for an Uber to personally go into the…read moreoffice. LaShell told me to do a urine test. I said okay and the told me it came back with meth in my system. I told them impossible. I was told tests don't lie. I returned home and thought about it and took my third Uber there and did another urine test that I watched them open the seal cup, no seals the first time and I watched the test being performed. It came back clean. No one bothered to apologize LaShell Goode took up 4 hours of my day FOR A REFILL I WAS OUT OG FOR 3 DAYS and. was ready to judge me and condemn me as s drug addict. I have never, EVER done drugs and Methodone USA drug that hospitals give to heroin addicts. She never apologized for all the trouble ot ASSIMING I was on drugs because I lost ONE POUND A WEEK FOR 5 MONTHS. This is gross negligence and not even having the common decency to apologize for her treatment to me is more than outrageous. The second test was clean and when I asked for a copy of the test results it actually said AGAIN I WAS POSITIVE FOR METHODONE. I watched the test results as they came in along with a nurse and LaShell. Not so much as a sorry for everything I deliberately put you through for the last 6 hours. Stay away from this clinic and to LaShell Good what kind of a horrible person are you to not even apologize causing this kind of grief? And was she really concerned about the weight loss and trying to determine what caused it? No she didn't. What kind of oath did she take? The one that says harm all you patients. cause then grief and make sure not to see what could be causing 1 pound a week to come off? Seriously? Not even a I'm sorry!

I was sent by VA to get my eye glass prescription; was told. without my last prescription they…read morecould not write me a new on; I was not aware I needed to bring my previous prescription. I called to see if I could email my previous prescription, if they would write my new prescription; they said there would be a $50 refraction fee charge; I've been sent to by the VA to community care optometry clinics many times in the past and have NEVER been told I would have to pay on top of the VA paying them;

FIVE stars (if you exclude Haugen". Dr Anderson is great! But Dr Whittier is AWESOME! The ladies at…read morethe Ames & Ankeny locations are ALWAYS superb, and the really care about me. I won't detail my experience with Haugen in respect for Wolfe Eye Clinic. I've been a patient for 45 years.

I had a great experience at the Pearle Vision in Ames. The optometrist got my prescription right,…read moreand Kristie helped me pick frames (regular glasses and sunglasses) that are a great fit for my face and what I was looking for functionally and aesthetically. She was very knowledgeable and professional and took the time to pull some options for me to try out. Her coworker was also very nice helping the other customers. I thought the prices seemed reasonable, the process was easy, good selection of frames, and the glasses arrived in a reasonable amount of time. I am happy with both the glasses and sunglasses. I highly recommend!

Went in to pick up glasses for my son and had to wait. Not a big deal but as a technician became…read moreavailable and knew we were waiting, but proceeded to walk to the back and make a phone call. We had to wait over 30 minutes just to pick up. The glasses are over priced comparing same frames and lenses at other places, but we had already ordered. We won't be going back.

Went back to Iowa for 5 days to see family. For the last 6 months, I have had chronic left…read moreneck/shoulder pain. In my hometown of San Diego, I had seen 3 chiropractors, 2 massage therapists, and an acupuncturist who also did Chinese cupping. My pain had never gone away for more than 10 days, so upon my plane landing in Des Moines, I made an appointment with the clinic my mother and father have been going to for the last 3 decades or more, Rebarcak. I had no preference for which doctor I saw and I was given to Dr. Brady Rebarcak for treatment. I explained the treatment I had received in San Diego, CA. I was impressed with the results: within 2 hours after treatment, I was 95% better. Three days later I went back for a follow-up visit before my departure to San Diego. Today, 5 days later I am pain-free. If my mom were alive today, I could hear her say, "I told you they could fix you up." The doctor did a combination of Chiropractic, Chinese cupping, and Gua Sha on my neck. In San Diego, I had experienced all of the techniques from my San Diego doctors, but not one doctor had isolated the problem with the use of all the techniques in one treatment. What can I say: I am truly amazed! Give this place a try and follow through with the treatment plan. Depending on the difficulty of your specific pain/complaint you have a very high probability of becoming pain-free with Rebarcak Chiro doctors.

EXTREMELLY IMCOMPETENT STAFF! I was told they forgot to call me about a cancelled appt. DO NOT go…read morehere for a DOT physical. They can not complete because of "computer issues". They do not seem to care?

Had a wisdom tooth extracted today. I have had other wisdom teeth extracted but I have to say this…read morewas my best experience. Dr Peter Cho was the oral surgeon on call today. He was so good! I was very impressed. He took his time administering the local anesthesia. I can tell he was being very careful. I did not feel a thing and the tooth was out in no time. I didn't even have to take pain relievers afterwards. Thanks Dr. Cho!

Upon entering, the staff was friendly and efficient. The assistants were very professional and…read morereassuring for a nervous patient such as myself. Dr Cho was very kind, professional and fast. No pain! And the bill was significantly less than I had been quoted elsewhere. I would highly recommend Dr. Cho and staff especially if you are a scared or nervous patient. They are the best!

I don't know if I ever want to come back. They never quote me unless it's an afterthought or I…read moreinsist. They made it seem like I didn't owe anything and that insurance covered everything. Well, that wasn't the case at all. I was walking out on my second appointment (out of three that I needed for a mouth guard). As I checked out, the receptionist informed me that I owed around $200 for my last two appointments, one being from when I was in high school and wasn't even paying my own dental bills. No one quoted me anything at those appointments. Wouldn't that send the message that I don't owe anything because of my insurance? I sat and cried in my car afterwards because I'm a college student and don't have extra to spend. I called to ask about it before my third appointment because I have not been quoted anything for my mouth guard at this point. The people in the office couldn't tell me what my bill was because there is only one person that can do that and they weren't in. Upon finally getting my mouth guard, I now owe around $500 and again, was not told how much it would cost in advance. Isn't that important to tell a patient before getting something done? I'm disappointed because they have always been great as a dental office. But, now I almost feel cheated for the lack of communication about what appointments and procedures cost and what will and won't come out of my insurance.

They give you a new patient gift bag and are genuinely nice people although, they seem…read moreinexperienced at times. I went in to get a filling drilled out and a new one put in and I was numbed 3 separate occasions throughout the service. They couldn't figure out why I could still feel everything so they told me they were almost done and I had to push through. I can honestly say I am scared to go back to any dentist at this point. My jaw and nerves were shot for more than a week from just a routine filling. After the fact when the bill came it was way over what we discussed and they admit that the bill they sent was wrong. Won't go back.

This is at least my second visit here in the last year or so. It's easy to get to. It's just inside…read morethe west Ames Hy-Vee. And about 10 steps from their pharmacy. So I was able to be seen for my sinus and ear infection and get my meds without going from one business to another. Clean. Family friendly. Friendly staff. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. I do know over the years that the meds that are prescribed for sinus infections has changed. And I'm willing and able to accept that. The last one I had was completely healed with the same med they ordered today. It's not the same ones Docs used to prescribe, but it's effective. And that's what matters. To use the top line of antibiotics immediately leaves nothing to go to if that infection doesn't clear up. No point in creating superbugs, right?!

We were On a road trip and my son had a slight cough (2 year old). We stopped at a gas station to…read moreget gas, and noticed my son's breathing was labored, so we decided to go to the nearest urgent care. The PA, Rhonda snuck him in right away and only took a few minutes to evaluate him before sending us to the ER. My son was reluctant to participate in any type of prodding or evaluation. Very thankful she was patient and so good with him, and they didn't end up charging us since no treatment was given. I was a little leery when driving up to a grocery store to get care, but they were very professional (the nurse and PA) and I'd absolutely go there again.