I've been a loyal Walgreens customer my entire life--my parents filled my prescriptions here when I…read morewas a kid, and I've continued that loyalty as an adult. After my recent experiences, but specifically my experience tonight, at the Central Ave location, I'm honestly questioning why. I had a prescription that had been pending for an entire week. I was told it would be ready today, yet I received no updates or communication of any kind. Because I needed it urgently, I called the pharmacy multiple times throughout the day. Each time, my call was either picked up and immediately hung up, or I was left on hold for extremely long periods--over 30 minutes once, and more than 16 minutes another time and then was still hung up on. When I finally reached someone, the situation somehow got worse. The woman who answered was shockingly rude, dismissive, and completely unwilling to help. She told me she had been on vacation and had "no idea" what was going on with my prescription. When I asked if she could check with another employee, she refused--not because no one was available, but simply because she didn't want to. She also said she couldn't help because it was "late," even though I had been calling all day and being hung up on. She showed zero concern when I explained how frustrating the repeated hang-ups were. She wouldn't check other Walgreens locations in Hot Springs, wouldn't look into the delay, and wouldn't offer any solution at all. The call ended with her giving me a sarcastic, cheerful "no problem" after providing absolutely no assistance. This level of customer service is unacceptable. The lack of communication, the repeated hang-ups, and the outright refusal to help were beyond unprofessional. I've trusted Walgreens for decades, but this experience at the Central Ave location was genuinely shocking. Walgreens needs to address this immediately. No customer should be treated this way--especially when they're relying on a time-sensitive prescription.

Horrible customer service and I will never use them again. I wasted 1hour waiting on a Rx that a…read moretext was sent to me at noon and went at 5pm to get it and they didn't even have it started.

There were a couple of things I didn't understand about this Walgreens that has happened at other…read morechain pharmacies by the same name. On both July 20 and 21, 2025, we went here for some items we needed. One side of the entry doors remained blocked both visits. I was always the first to greet employees. Nonetheless, I'm always grateful that Walgreens has their own private label that sells cheaper OTC (over-the-counter) drugs.

I have been running all over town trying to pick up my prescriptions, and I still don't have them…read moreboth. The Walgreens closest to my end of town just texted me that they received my prescription, nothing else. The next day (yesterday) I went to pick it up, only to find out they were closed for the 4th of July. I went back today only to find that the pharmacy has at some point started closing on weekends, but I could drive out to another Walgreens across town and get it. I did, and after waiting forever they told me they only had one of them, but I could get the other at yet a third location. So here I went across town again, only to be told that no, they didn't have it. I'm changing pharmacies, and I'm telling all my friends. They're all also old with multiple prescriptions. Walmart corp. lost money last year -- maybe they should cut their CEO's salary and reinvest in their stores. In the meantime, they'll get no more business from me.

Over the years and through all the crazy, my family and I have grown to trust this pharmacy…read moreexplicitly... they always answer all our questions and concerns with empathy. Makes it easier when insurance wants to be a pain.

When you walk in, they do seem short staffed, but they will answer any question quickly and with a…read moresmile . Not a bad wait for meds either .probably the only Walmart i would go to for prescriptions.

the staff and their technology/records access messed up 4 times in 2 days. the last straw was, when…read morethey could not access my insurance info that CVS has used for years & all over the US, they reentered and totally screwed that up. I now have to find a competent CVS pharmacy to clear and fix and confirm my records. VERY FRUSTRATING.

Extremely disappointed with the pharmacy service at this CVS (3630 CENTRAL AVE., HOT SPRINGS, AR…read more71913). When I asked a simple question about whether my prescription was ready, the pharmacy tech was rude, dismissive, and acted like I was an inconvenience. There's no excuse for that kind of attitude toward customers--especially in a pharmacy setting where people depend on timely, respectful care. I understand pharmacies can be busy, but respectful communication should always be a priority, especially when dealing with patients who depend on their medications. I hope management addresses this so future customers are treated with more professionalism.

I've haven't been going to this pharmacy for very long but there will never be a next time. I'm not…read moresure how a business that has so many competitors can have employees that are smart alecks and hateful. They even had the nerve to hang up on me. It probably wouldn't be so upsetting if they had been that way from the start, but I guess I should have known they were fake when they seemed overly nice when I first went in. I could have expected to have been treated that way if the name of the business was Dr Jekyll and Mr Hyde's Pharmacy. They need to do themselves and their customers a service and show who they are each time so people can decide if they want to take that chance each time to be treated like a human being or disrespected like scum of the earth.

It's good to know there are still places to do business with that know you by name. Every time I…read morewalk up to the counter they remember me and ask how my family is doing. I can get prescriptions filled anywhere but I choose here because of the customer service

Small Walmart , prices are good and it's clean . Took my dog shopping and no one said a word . Got…read morea huge water jug to take water home from the springs . Bought some lunch meat .. they give you more per a lb than my Tennessee Walmart . I wish they had fishing supplies

It's a Walmart, but it's cleaner than most. super-friendly,…read moredecent prices. AVlittle bit limited on the selection because it's A Neighborhood MARKET. I definitely like going to this one more than the others just for a quick grocery order.

You have to empty your own cart onto the conveyor belt at the register…read more The Pharmacy here has a drive thru and they are great and they know you by name. I only shop here when I'm getting meds but it's a good store.

FLORAL REVIEW I used…read morethis location for my wedding bouquets. I know what you're thinking and I was there too at first. A grocery store for a wedding?? I decided at the LAST MINUTE that I'd like to have a bouquet for my bridal pics. Coming from out of town, I wasn't sure what to do. I called and spoke with the floral manager, I believe his name is Ron, and told him what I had in mind. He communicated with me by text message and photograph to show me what he'd created. That was actually HIS idea! The first bouquet that in my mind was going to be so awesome turned out to be a bit odd. This was my contraption and it just didn't work out. I sent him a photo back and by the next day he'd recreated the pink rose and lily bouquet to a T! The prices were amazing, as well! I absolutely wanted to use them for my wedding after the awesome service for my bridal bouquet. I wanted to have the same bouquet for my wedding and let him use his imagination for my bridesmaids, corsages and bouts. I had no clue what they'd be like but when I saw them, oh boy! He'd created these rustic, blue and cream bouquets. They were beautiful! Everyone's flowers were so awesome and at one bridal bouqet, 4 bridesmaids bouquets, 4 corsages and 10 bouts, we cashed out at less than $300.