I scheduled an appointment at 8:30a for a COVID/FLU test at 11:15am. Drove there just to be told…read morethat they accepted the appointment but there wasn't anyone qualified to administer the test. The person who was supposedly in charge said she'd "mess it up if I tried." They did offer me an appointment for 2:45p but as you can imagine, I'm sick and don't feel like running back and forth for an appointment they originally accepted and said they could do. If the person isn't fully qualified, maybe you shouldn't leave them alone let alone hire them.

Online photo order was delivered to the store (confirmed via FedX) but the store never confirmed…read moredelivery due to complete disorganization and non-functioning computers. I helped staff find my package based on the box measurements provided by FedX. Nowhere on the label was my name, just "store manager" hence some confusion finding it. Image quality (on mugs) was too dark and the text was illegible. Would not recommend until they make some improvements. Staff was friendly and tried to help, but I think they are victims of a broken system and are not sufficiently supported.

Two star. One is the lowest you can receive so they get a second star for being open 24/7 when…read moreevery other CVS pharmacy location is closed at 5p on a Sunday. However, this is hands down the dirtiest CVS I've ever seen. Dear CVS, have some pride in your locations. This one is just sad.

Slooooow and inefficient Many disappointed people in front…read moreof and behind me in line And very little empathy among the staff about this Recommend that you use a different pharmacy. We certainly will, next time. Try Walgreens

If you have a medication that needs flavored, altered, compounded, or formulation changed, chances…read moreare you will end up here. Apparently there is only two pharmacies of this kind in Lancaster and the other couldn't do my special compound. With that being said be prepared. I was sent home with a script that required I start taking it immediately to avoid further infection and possible hospitalization. It'll be ready in 2 days was their response. Only when I insisted (quite firmly) that this was very serious and needed filled immediately only than did they have it filled in a few hours. While there I could see just how busy everyone was. This place must do a hell of a business both local and afar due to their specialty but compared to my little family owned regular pharmacy they fell short. I didn't feel I got personalized attention and because they are so busy and treat so many clients they lost touch with their customers. Not knowing your customers and knowing their medical and script history can lead to mistakes is my thought process. I know first hand that my regular pharmacy knows me so well that a few times they brought things to my attention when new medications were added to my regimen that even my doctor missed. On the plus they do deliver and send scripts thru the mail. Neither was offered to me, and I'm sure that's an additional cost. They do stay open late, in fact I think the hours listed are wrong as I had a friend who worked there well after midnight. But got the impression that they will not fill scripts while you wait. So while I am grateful they're able to fill my unusual formulation, I'm also happy to stick with my regular pharmacy, Smithgall's for everything else.

I had a prescription sent to Williams Apothecary because they carried the brand of medication I…read morepreffered. It took over half an hour for the fax to come through (???) after it was,sent while I was on the phone with my doctor's office... I was told that this was normal for them and that it can take up to an hour... perhaps they're overdo for some up to date technology. After paying 5 times what I had paid for the same meds at another pharmacy the previous day I found that an easily available online discount of 90% (!) was available. As I know for a fact that the pharmacy is aware of the availability of this discount I am very disappointed they did not take the initiative to offer it to me on the spot. As a result I had to waste my time and return the next day and have it applied retroactively. To add salt to the wound a large, burly man who is apparently in charge instructed the woman behind the register to charge me a $10 "transaction fee". When I questioned it I was told that I was "taking up a pharmacist's time".... I was not aware that a pharmacist is needed to issue a refund but then I do not know how the staff there is trained or not trained as the case may be... Finally when I told them that their decision to charge me was not a good business decision considering the loss of a customer and that I would not have anything positive to say about their customer service, the same large, burly man came out from behind the counter in an almost menacing manner which almost made me feel threatened and told me he did not want my business... gotta wonder what kind of business can afford to say something like that in this day and age! Oh! I was also told that when I was in there the day before waiting 1/2 an hour for a fax to arrive that I was being "demanding" because they "were busy" and I had asked if it arrived or if it would help to call doctor's office. The two people I dealt with today can only be described as obnoxious and really should reconsider their choice of working in any customer-facing capacity. Needless to say I will be taking my business elsewhere and recommending to my doctor not to refer any of her patients to this pharmacy! 6/11 update: without getting in to detail it turns out Williams Apothecary also tried to significantly overcharge me when I thought I had to pay full price for my medication... Never setting foot in that place again!

This place need a real manager or doctor behind the pharmacy counter someone that cares about their…read morejob and about their customers well-being they give you the runarounds every single time a prescription needs to be refilled they don't even look into anything even their job you get paid to do your job is it not what you get paid for I see why customer be so piss it shouldn't be so stressful I never encountered some rude people working until you walk in this place Iam glad I stop going there

Can't be bothered to alert customers when scheduled vaccinations are unavailable. We scheduled a…read morevaccination days in advance, got the confirmation, and walked 20 minutes only to be told upon arrival that there were no shots available because they ran out days ago. We should have been alerted by phone call or text at the very least.

Rite Aid had what I needed (distilled water), which is difficult to come by in a lot of pharmacies…read moreand grocery stores. Street parking can be found nearby. I recommend this place.

There's a particular woman who works here who consistently, for YEARS, has treated me like crap. I…read morethought last year was the final straw: I was next in line, actually the only person in line, when a hurried "business" man came rushing in needing a pack of smokes. She dropped everything she was doing to open up the register closest to him, leading me to say, "I was next." She called somebody over from the photo area to ring me up. I said, "You know what, forget it." An entire year goes by and I think to myself, since she thought she was too good for that place, maybe she left. No such luck. I have nothing in my hands as she very slowly approaches me. I clearly need something from behind the registers. She refuses eye contact or a simple greeting. I wait a full 30 seconds to tell her what I need. She hautily scans them up without a word. She likes to wear acrylic nails and her brown hair pulled up in a twist. Her glasses prove she had better times, but she's still ringing people up at Rite Aid, and needs to get over herself. I'm calling corporate now to file a formal complaint b/c she put me in such a sour mood. If I go back next year, and she's still there, I'm going to absolutely pitch a fit and tell her how vile and disgusting her customer service is.

We happened to stop in at Smithgall's Pharmacy during our recent Lancaster outing, primarily for…read morenon-pharmacy purposes. Smithgall's is probably one of the few surviving non-chain neighborhood pharmacies. It's a typical corner store in a residential area, with beautifully restored older homes. It's the opposite of a big box chain. Smaller selection, however I saw products (Sea Breeze!) that I haven't seen in a store. This may be because the shelves are not jammed with stuff. No self checkout. The staff are lovely and welcoming. The woman at the counter answered questions with cheer, and quickly checked customers out. The prices were...reasonable. A 20 oz bottle of soda cost $1.50 for example, which is on par with others. It's just a lovely place, and I'm sure we'll stop in next time we're in Lancaster, even if it's out of the way.

Hands Down Best Pharmacy in the County, I had gone to Williams Apothecary for 25 plus years and…read morethey were Great people, when they announced they were closing After 55 years in business myself along with a good number of people knew the chances of finding a small family owned pharmacy, Williams always was until the final few years, but finding one is almost impossible, My info was all sent over to Smithgalls pharmacy and I started going there, I can't even list all the things that make them special, excellent service, Pricing and the family and other employees are all caring with Great personalities, I also got to meet the owner Allison Smithgall who is a great Pharmacist. They have my full recommendation!

I went to get a vaccine and do a bit of shopping. This store has its own parking in the rear. Upon…read morewalking in, the store was very clean and the staff was very friendly. The pharmacist was great and answered my questions. It is close to F&M and convenient.

After the website allowed me to schedule a vaccine, I had to reschedule several times as there was…read moreapparently no one to administer a vaccine during any of the appts I chose. I finally secured an appointment when the right pharmacist would be there. I've been waiting 50 minutes to get my shot. Do not come here for vaccines unless you want to wait significantly.

Solid store. I've never had an issue here…read more The pharmacy can be a little slow but I think it's because they're usually understaffed like everywhere else. 1 Star off because there was gunk on the top of a can of Celsius I got one time.

Hello CVS. Nice to meet you. My name is Adam. I have an announcement to make: this cvs sucks eggs…read more From the bottom of my heart, this cvs pharmacy is run like a stop on the Oregon Trail. Instead of money, they have reverted to the bartering system. The only way to get your pills is to smile real big and slip them an Andes Mint. It's easier steal the Declaration of Independence than to get your medication filled here. (Trust me, I know) My favorite game to play is "how many times will the phone ring before someone answers it?" Answer:23 If medicine good, why getting medicine bad? If good then why bad? Why? Thank you so much!!!! Love ya, Adam

I love this place. Staff are always friendly and they greet me by name. Scripts are always ready…read moreand they even deliver for free. Great business.

I have had MANY good experiences with Ganse Apothecary. The…read morestaff is always helpful and go out of there way to help resolve issues with scrips, blood work or billing. My family has done business with Ganse for many years. This is a testament to a GREAT apothecary. The owner is a Great Guy, he has gone above the call of duty for myself and my brother. (He never announced to me who he was ). They even delivered my brothers much needed script just so he could stay on his script without interruption. This is GREAT apothecary I would highly recommend this to anyone who is looking for a reliable, friendly, knowledgeable staff. Thank you ALL so much for your time and EVERYTHING you do. The Barry Family

Yes, my go to place for supplements and healthy choices. Come to this location every week. There…read moreare two employees that always helps me with all my needs.

This store really is a little gem and different from the chain drug stores. I need to remember to…read morego here more often! What I like is they carry many products catering to homeopathic, natural,and organic lifestyles. Whether it be medication, beauty supplies, or food - their selection of these items are the best around. This is in addition to the normal drug store staples of beauty, drug, cosmetics, seasonal items,etc. They also have a pharmacy which I've never used. Hubby likes the fitness supplements and protein powders. Their selection of these items are pretty plentiful too. Prices are kinda all over the place, depending on the product but overall probably higher than say going to CVS. Often they will have a double page ad of coupons in the Clipper so look for it for additional savings on select items. When I was dumbfounded on where to find essential oils I found them here. Selection is fairly good although there were several I bought on ebay either because Savemart didn't carry them or the price was better. So why 4 stars and not 5? For me I hate their parking lot. The layout is poorly designed. Secondly the isles are close together and crammed. The place is usually crowded and its hard to find help. Lastly the security guy at the front door checking your purchase when you leave. Is theft that prevalent here that that's necessary?