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    Infinity Compounding Solutions

    Infinity Compounding Solutions

    1.0(2 reviews)
    3.3 mi

    Lied to my Insurance Company when I tried to move the prescription to my Insurance Company…read moreSpecialty Pharmacy, saying I had no refills for the prescription of Cosentyx. When I had 19 refills left on the prescription, I knew that because I had the Label that stated how many refills I had left. No wonder they are not ranked with the Better Business Bureau.

    Why You Cannot Trust Alleged Pharmacist Blake Burns, Pharmacy Manager Jonathan Gintonio, and…read moreInfinity Compounding Solutions I was particularly ill-treated by an (alleged) Infinity pharmacist identified as Blake, later identified as Blake Richardson Burns. On 22-Feb-2014, at about 10 am Pacific Time, I finally reached Infinity by way of their toll-free number 888.414.5805. Unfortunately, Amanda, with whom I spoke, told me that Infinity's compounding services were closed over the weekend, and that my prescription would not begin to be filled until Monday, 25-Feb-2014. Therefore, the FedEx- or UPS-couriered prescription would not be able to reach me by Monday evening, when I was scheduled to depart for Puerto Rico. I would not be returning to my hometown until 5-Mar-2014. I explained all this to Amanda. Amanda said that Infinity would not send the prescription to an address in Puerto Rico, because it is outside of the United States. Since this would impose an additional delay of at least twelve days not having the pain treatment prescribed by my podiatrist, I reminded Amanda that Puerto Rico is, in fact, a part of the United States, and pressed her to recheck Infinity's policy about whether I could receive my prescription there. Amanda replied that she was just relaying what she had been told. It is crucial to note that Infinity is at fault for my having to call them on a Saturday morning, and for the untenable delay in processing the prescription. Pursuant to Infinity's initial 20-Feb-2014 message to me on my cell phone, I phoned them back, during their advertised hours of operation, only to get an answering machine. Explaining that I do not routinely monitor my cell phone, I left a message asking Infinity to instead ring me at AAA.EEE.NNNN. To the contrary, on 21-Feb-2014, Infinity rang me AGAIN on my cell phone, leaving a message. Once again, I phoned Infinity during their advertised hours of operation, only (once again) to reach an answering machine. For a SECOND time I left a message explaining that I do not routinely monitor my cell phone, and emphasized (again) that Infinity should instead ring me at AAA.EEE.NNNN. You guessed it: Infinity once again called me, for the THIRD time after my telling them not to call me on my cell phone ... yet again ON MY CELL PHONE, and contrary to my explicit instructions to ring me at AAA.EEE.NNNN. Infinity Compounding Solutions, including but not limited to an alleged pharmacist named Blake, is culpable of conduct unbecoming. It's tough to resist the temptation to call them idiots. Okay, they are idiots. Infinity's embarrassing, unprofessional behavior forced me to seek out an alternative compounding pharmacy, prior to leaving for Puerto Rico. If Infinity cannot be trusted to follow simple instructions recorded via voice mail - and the facts demonstrate beyond a shadow of a doubt that they cannot - then how can Infinity be trusted to fill a prescription to be sent across state lines? Or, for that matter, a prescription filled in the state of Arkansas? The painfully obvious answer: Infinity cannot be trusted. In case you are thinking about doing business with Infinity Compounding Solutions, bear in mind that Infinity's egregious failure to pay attention, as happened in my case, will certainly happen in others. Imagine you or your relatives not having their prescriptions filled in a timely, accurate fashion, all on account of Infinity Compounding Solutions' cavalier, lackadaisical attitude. In my 22-Feb-2014 telephone conversation, I asked to speak to the manager on duty. In response, Amanda passed me over to a lady whom Amanda identified as a pharmacist, and whose name she gave as Blake. Blake refused to entertain my questions, instead claiming that a supervisor named John would contact me Monday morning. This, of course, was too late to remedy the problem. Blake also refused my request to provide me with her license number, rather evasive for a purported pharmacist.. Without question Blake did everything she could to shirk responsibility. I got the distinct impression that if Blake were actually filling my prescription, she would spit in it. In fact, John (Jonathan David) Gintonio called me the same day ... but only after I had filed a complaint with the Arkansas Pharmacy Board. John's vacuous apologies did nothing to make things right. Also, while he did provide me with Blake's last name, John is the Pharmacy Manager at Infinity, and should be held accountable for the ineptitude of his telephone message handlers, as well as his weekend staff. Why risk your health on a pitiful operation like Infinity Compounding Solutions? Get your prescription filled elsewhere.

    Heartland Pharmacy

    Heartland Pharmacy

    4.2(5 reviews)
    11.8 mi

    I typically use a closer pharmacy but they only had a certain lotion I was prescribed. I prefer a…read moretub over tubes but they informed me my insurance only covered tubes instead of the tub. So, what they offered, was to individually squeeze the tubes into a tub for me. I thought I had told them it wasn't a problem but think they thought I still said yes. They individually squeezed the small tubes in the tub for me, no charge, just to make me, a client who doesn't even use them normally, happy. I can actually see where they squeezed it for me. I am looking into switching pharmacies. Absolutely exceptional service-- above and beyond. Thank you, Heartland!

    I called to get my prescriptions refilled for my son and was told that they no longer have an I…read morePledge agreement with the company that makes Accutane, the prescription I've been getting from them for the last 5 months, and we need one more month of to complete the regimen. I was told that I needed to search around for other pharmacies that currently have the "I pledge" agreement in place in order to get the last month of medication that we need. Further, that they didn't have knowledge of what other pharmacies that might have it, but I was given the standard answer of check with Walgreens or CVS. Red Flag #1. Next, I was told that they didn't have TIME to re-enact the I-pledge agreement because they were on hold for too long and that it really wasn't their problem. What?! Red Flag #2. Thirdly, regarding a question about Covid-19 home test kits they claimed that they do not want to carry OTC Covid 19 tests because they thought they were too expensive at $50, and, therefore, they just didn't want to go to the trouble. Red Flag #3. In summation, there was no heads up for my family that we would need to find a new pharmacy for this specific drug that we've been getting from them for the last 5 months. That they are too stupid and/or lazy to remedy the problem. Covid-19 precautions are too much of a hassle for them, and they feel they have no moral, or business ethical reason to take responsibility for anything, saying, "it's not our problem." This is complete bullshit! Bye Heatland Non-Pharmacy!

    Walmart - drugstores - Updated May 2026

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