I was in Walmart the other day & had the pleasure of talking to Olivia. She was just a gem! I was looking at the essential oil holders & had some really good ideas for me because the one I had bought before is hot after just being plugged in for a for a short time. Payton came to help me too and she was a sweetheart as well. They both took the time to help & really listened to me! I appreciate how clean the store is ~ in & out. Thanks for all y'all do! read more

Why does the rotisserie chicken smell like ass. It's bad. Other than that it's the best store in town.

I have been shopping at Walmart in athens for about 26 years. Everyone there, in past years and present, has always been helpful, kind and knowledgeable. I recently joined the Walmart club and I can't tell you how much I love the service I'm provided through it. From the gas discount to the grocery and prescriptions, it has been a life saver. I never realized how much I would use these advantages until I had them. I want to thank Walmart in Athen, Tx, for providing me with great service. read more

Love Walmart, especially Tyler hwy 64 west location. God blessed me with my new Tyler residency!!

Several days ago I went in for an oil change . I was told 45 minute wait so I agreed and did my instore shopping . They had a job on the tire rack that somebody wanted their rims switched out but brought the wrong size . All three personnel stopped what they were doing and discussed what to do about it for over half an hour . In short the manager came on and they gathered around and discussed it some more ! 2 hours later I get my car back . Today with one car getting a battery and one on the oil pit they tell me it's a two hour wait . For a tire rotation . No other cars were in line . Some one may be chasing customers away so they don't have to work as hard . Might send in a secret shopper to see what's up ! Wal Mart Store Athens Texas #00412 read more

The manager Tyler went out of his way to find a lost wallet for us, called the next day when it was found. They hire good people who go above and beyond. read more

The employees at this Walmart are the worst customer service people I've ever had the displeasure of dealing with. Tonight when me and my wife entered the store we were promptly yelled at and cussed for not taking the buggy that had trash in it and I'm not talking an empty Walmart bag in the bottom I mean i legitimately had trash in it so the buggy pusher and I proceeded into a cussing match loudly at the front of the store that the door greeter came over to check out and proceeded to tell us to just take the buggy with the trash WTF it is not my job to clean out buggies I don't work there I'm there to shop not to do your job for you while you play on your phone F¥* this place this is the 3rd time in a week we've been in here and every time every person we have to deal with has an attitude like someone in their Cheerios read more

to The man I just called for customer service and pickup, it was very fast and easy work. He made it easy for me to identify wether if my order was able to be picked up. 5 stars to the man. read more

I have a medical alert service dog. When you go into this Walmart there are small dogs being carried, being pushed in carts, and clearly not trained service animals. One tried to attack my boy and almost missed my cues and I almost passed out. I let the manager know and they said they couldn't do anything. I tried to tell them per ADA guidelines, the service dog is not supposed to be in the cat, if it causes a disturbance it is to be kicked out, and they are able to ask if it is task trained. They said they weren't allowed to do any of that and I'd have to just avoid the many dogs on my shopping trips. Emotional support animals are not service animals and require no training. Fix it. read more

I was in the Electronics Department where every single employee ignored me. I was looking for a wall mount for my TV and I had to get the attention of an employee and he acted like I was interrupting him. Then when I came up to the counter to pay he gave me an attitude and look that I was bothering him. I have worked customer service for over 40 years and I cannot fathom treating customers like this. read more

Shout out to Tina at the Pick-up area outside! We picked up an order and she was SO pleasant! It's really great to come across people that sound genuinely nice during times like these - especially from strangers. Thank you, Tina :) read more

Went to the garden center this morning to get mulch. The registers weren't open at 8:30 am. Was told to go to the front and they would ring up the mulch for me. I was told register 4 had the only book for the garden center. The line was very long and I did not want to wait a long time just for mulch. My question is why couldn't one of the ladies just standing around the self check out area go and get the book? There were three employees in the garden center, two at the self check outs. It looks like out of 5 employees doing nothing one of them could have helped. Needless to say ay I left with out mulch. I went to Groom and Sons checked out quickly and they even loaded it for me. read more

The checkout clerk over charged 4 items, rang up each item twice. Had to go to customer service with the clerk to discuss with the manager, Dana. Dana said we had to get in line for our refund. I thought that , standing there with a cart of groceries, she should refund the money right away. Walmart's mistake, but we had to get in line. If it was a small amount, I would have left because of time constraints but the total over charge for four items was $35.89. So I waited in line for 17 minutes for my money even though it was the fault of their employee. I would complain to Walmart, but you can't online and Dana said she is the manager .Their customer service sucks!!!! read more

Called nearly an hour ahead to confirm I could get a tire replaced to get back on the road, got here and the employee told me it would be 45 minutes because of the other people who had pulled in were to go first, I CALLED AHEAD SO I WOULD NOT HAVE TO WAIT AND NOW I HAVE NO UBER BACK TO MY VEHICLE. Absolutely pathetic service, just go somewhere else. read more

I love this store. Everyone is so nice and friendly. They are very helpful and everything is always stocked and clean. They give out stickers to my kids and they take their time with any of my returns if I have any. Thank you for being the best store. read more

I came at a time when I needed to grab some last-minute items before a trip. It was a good time to go to avoid the crowds (1am?), just not a good time if you want to flag down an employee to help you find something. 2 reasons for that: 1. All they have on staff at that time is a skeleton crew, & 2. They are busy restocking the shelves with the merchandise shipments, making things harder to find. Those who helped me (who I could find) were helpful & friendly. read more

Walmart Supercenter - Auto Center - Department Stores Near Me - Athens, Texas

Horrible customer service, disgusting bathrooms, and extremely low quality items. I can't stand coming to any walmart anymore, and I only will if it's unavoidable. This ones pretty bad. read more

My first experience getting new tires at Walmart was mixed. I loved being able to order on a Sunday and get them on a Monday. But only 3 came which I wasn't told about until after I had already waited an hour and my car was finally pulled in. It took another hour to put on three due to just one tech working on it. I was told the afternoons were short handed. My 4th tire was in the next afternoon but I decided to get there early the following day. It was packed by 8 am and they appeared to be short handed. I checked back around 10 and was told it was not a good time. Well I'm not sure there is a good time if you run a skeleton crew. There are empty bays so this operation could run much faster with help. I'm tempted to buy the tire but have it put on elsewhere. Waiting over two hours is ridiculous let alone doing it twice. I give it three stars because the quality of the work is up to standards and the prices are fair. read more

Worst trained store employees I've ever seen. And I've seen a lot of bad (and a few good) WalMart stores. I don't blame this on the clerks-- I blame it on their supervisors and managers. I stood in line last night only to get to my turn and have the cashier tell me she didn't know how to take the security device off the products and suggest I go stand in line at another register to get to a clerk who did. Also once saw an employee lying on the floor straightening boxes on a bottom shelf who refused to move for customers. And then there is the time a cashier left her station to take a package of toilet paper a customer in the middle of checking out decided she didn't want. Left the customer and a whole line of other customers waiting... Just poor, poor, poor. read more