This store has really gone down. The customer service is horrible and I had a manager literally scream at me because I politely asked her for help. I went to the money store to put money on my one card, no one was there! Then I find out she's standing at the front of the store watching the registers because apparently a bunch of employees went on lunch. I just walked out. I tried to place an order on the app for pick up, half of the stuff I wanted was out of stock and would be shipped to me at a later date. I was thinking okay, at least the main things I wanted I could pick up were there, so I go to check out, I enter my pin, which has been the same for years, and it said I entered the wrong pin. It did that two more times, then it said I can't use my card for 24 hours! I just canceled the whole order and went to another store. I refuse to EVER go to that store or order from that store again! read more

Trash. Yesterday as I was checking out, the cashier was feverishly texting. Didn't look at me or knowledge me. Just keep texting. I asked her if I was interrupting her. That seemed to work. I am really sick of stores allowing me to spend my money there and the employees don't give a crap. Shame on the management. I bet he or she sits in their office all day/night on their phone too. read more

I was at the Eastlake Walmart and picked up a few thing and had them in my cart. One of the items was already paid for as I purchased it from the pharmacy. I stopped off at the bakery department and was looking over the marked down items. I picked up 2 small boxes and went to put them in the cart. The cart was gone. I went up and down isles looking for the cart as I figured someone may have taken it by mistake. After about 10 minutes i went to report it and the people at the entrances that were suppose to be checking carts and receipts would not even get up off their chairs and help. They pointed to an officer at the middle of the store and said that I should go see him. I did and after over 1 1/2 hors, no cart. They even checked the cameras and said that I was in an off camera angle, so they could not see who took the cart. I finally asked to have the officer go with me to Pharmacy and see if I could at least get the item I paid for replaced. They said I needed a receipt and would not go with me. I went to the Pharmacy and the woman had put the receipt in the bag that was taken. The officer went to the store manager, who is worthless and came back and said that I was out of luck as technically the item was still somewhere in the store, but they didn't know where. SO, I was out of luck at that point!!!!!!!! read more

This Walmart serves the suburban folk of the East Burbs of the Cleveland metro area, such as Willowick and Eastlake. It's a vast Walmart with a good array of the usual bits and bobs. I've bought good fruit here, plenty of drinks, and some toiletries, always pretty decent prices. The parking lot is okay for sleeping in, too. Even the local cops told me it would be okay to sleep here. Which was quite a surprise. The store itself is an average location. It has pretty much everything. Prices are cheap. You will feel it sucking your soul out of you as you shop here. I went inside for a fruit drink, some almond milk, and bananas. I paid very little. I felt very small in the world. My nether regions shrank during the process. I am sure of it. Or maybe that was from sleeping in the parking lot in the cold. Who knows. read more

Walmart Supercenter - Sleeping in walmart parking lots. Always fun. - Grocery Near Me - Eastlake, Ohio

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Walmart in Eastlake is not a good place. First off, I have had two incidences where I have purchased food to bring it home to find out it is past expiration date. Secondly, the check out areas are filthy dirty. I won't even put my items down during scanning for fear of catching something. Walmart does not clean those areas throughout the day like other places do. Thirdly, I needed assistance in the hair cutting accessories case. The guy that came to help us was overly rude. It was obvious we were bothering him. Also the restrooms are even scarier. They are repulsive and filthy dirty. This Walmart is the worst one I have been to. I would much rather take a little more time and drive to Meijer in Mentor. This place is clean and I feel safe shopping there. I won't go to Walmart in Eastlake anymore. The management should be ashamed of that store. Even the parking lot is filthy. read more

We all know that we come to Walmart for low prices and slow services. Today I visited the money center to complete a card transaction. There were two ladies at the money center register & they aren't too concerned with how long the line is getting. When I entered the line, it was to the registers.. which was at 3:15pm. It is now 3:40pm and I'm halfway through the line. However, the end of the line is now to the exterior doors. Management wasn't concerned either, additional employees weren't asked to jump in & assist. It is a Friday, so we know it's gonna be busy - especially in the money center. However, you should be able to plan for this type of situation at any given time. I'm still in line, I'll update the time once I'm finished (trip end time: 3:53pm - 38mins spent in line for one single transaction). The entire store is a mess, there's carts and products everywhere. Hard to walk through the front area where the registers are. With the money center line on top of it.. it's a hazard at this point. Customer service has carts of products lined up, maybe returns or put backs? That are also in the main aisle way. Causing people to physically walk around like they're in a maze. You can not access the atm safely if you wanted to. Management may want to offer additional training to current employees. Possibly even hire some extra hands to help out. At this moment, their current action plan isn't working out for them. There's a sign on the counter, to check your receipt for the customer service survey information. It says "how are we doing?". Bad. It's all bad. I'll be filling that out once I get home as well, but I'm sure it won't make a difference. read more

This Walmart store is exactly what one could and should expect from Wal-Mart. If you need something simple that you can get off the shelf then it is fine. If you need some more in-depth help... Well that may be a bit more challenging. All and all... avarage to good store. read more

Walmart Supercenter - Bob the Raptor says "This Burrito or little donkey prey got frozen... you have to heat it up in order to eat it." - Grocery Near Me - Eastlake, Ohio

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Im not giving any stars. I purchased a ring 7/17 and asked for it to be sent out to be sized. They told me it would take 3 weeks in turn around time. I waited. Today 8/16 i come in to pick up my beautiful ring and guess what? THEY NEVER SENT IT OUT. When i say pissed is an understatement... Very disappointed in the store for this inconvenience. Not to mention me calling them multiple times in that time frame to check on the rings return with no one ever answering the phones. Very unimpressed. I will be making a formal complaint for litterally wasting my time. read more

If I could give this particular location minus stars I would.... doesn't even deserve one star! The worst! Most employees have a total ATTITUDE! No social distancing between employees and shoppers. Most employees have mask riding low on their face...I asked one girl to raise her mask before helping me...RUDELY turned and walked away! I reported her to the manager, he said he will tell her for the third time...then he proceeded to help a shopper who did not have her mask on properly for quite a while and he said NOTHING! It is NOT my job to ask people to follow the rules!!! This location should be closed down! Filthy! Things everywhere! Rude...beyond rude staff! Attitudes! Some have no knowledge of even how to use self serve register! Once again....RUDE staff!!! read more

I've been a customer of this Walmart since they first opened. I used to have no problems here. Tonight me and my friend went into Walmart just enjoying life and looking for some toilet paper because of this outbreak. Once we found out that they are sold out of toilet paper we found ourselves in the toy section. I am a 5 star D1 athlete basketball player and I was testing out there basketball selection. I dribbled it once and I dribbled it twice and here comes a worker. She must of had something up her a** because she told me "this is a store not a playground". The disrespect I was shown tonight makes me furious. If I could give thus store 0 stars I would. I will not be returning to this store ever again. read more

Walmart Supercenter - a thumbs up sign - Grocery Near Me - Eastlake, Ohio

The store is really ghetto and trashy, but at least it provides a pretty good variety of food.

I was sold an at&t phone and phone plan there. The guy in the electronics department lied to me about the price of the phone plan and I am now fighting with at&t regarding the huge price of the phone bill. Maybe Walmart employees should be trained before you have them sell phone plans. read more

So i made the mistake of coming to walmart on Easter sunday weekend smh. There were so many people at this store but everything I needed was in stock including easter candy. The store was clean and well stocked with employees steps away to answer questions. The cashier was polite and convetsatonal with me. She checked me out quicky without flaw. read more

Walmart Supercenter - a blue trash can in front of a store - Grocery Near Me - Eastlake, Ohio

Place is never stocked the people that work there are rude as hell. Two of the works are dancing in the middle of the toy section and swearing in front of my son. If you ask for help with something they get pissed. It's like if you dont want to work then dont come in and waste people's time. Close the jungle down and I mean it's a jungle. read more

Very rude unprofessional staff. Jill the Loss Prevention employee will stereotype, harass and will be prejudice against different race. Jill confused my daughter and I for someone she had stopped 2 wks prior. She approached my underage daughter and started harassing her, stating that her mother (me) should not be here and does not belong at the store. I asked her what the problem was and she said that I don't belong here. Clearly it was a case of mistaken identity. Instead of her apologizing she proceeded to harass and stereotype and said that she talked to me and my daughter earlier and that I know I don't belong at the store. I asked her to show me documentation of the incident that happened when she apparently stopped me and spoke to me. She had nothing. I then followed up with David Cotta, the store manager, and he claimed to have investigated the incident. He concluded that Jill the Loss Prevention only said to my daughter "where's your mom" because she was apparently concerned about her because she saw her alone at the register. My daughter is 5'5", 17 years old. Clearly she was trying to lie about the incident. I wasn't happy about the results of the investigation therefore asked to speak with the corporate manager. Til this day I have not received a phone call and this happened on 1/03/2020. It is now 1/28/2020 and nothing. I asked to speak with the regional manager and nothing. Clearly they have lack of training. It's mind bottling that the store manager will allow his staff to speak to costumers like that and to conclude that Jill was only doing an act of kindness when in reality she was harassing us for no good reason. Maybe because I'm Hispanic and she is Caucasian. Never has my daughter and I been treated in such poor manner. It saddens me that people still stereotype race. I want a phone call from the regional manager!!! read more

We were in line today. 2 people behind us was an older man. He was over 80. He had 1 item. The girl at the register kept telling him she was closed. She kept saying she had to leave. Where's the customer service ? He had 1 item. read more

Typical Wal-Mart with the one stop shop nature and cheap prices. Your not aiming for quality here but it is very convienient. The bathrooms at this location are above average and kept clean. There is piblic wii Fiii available as well. read more

Its Wal-Mart. I try to go there as little as possible. The problem is when you need underwear, fishing line, milk, a microwave and also a bed spread. Where else could I go? So I suck it up. Just never go on a weekend read more

The writing is on the wall. There is a problem if socks and underwear are locked behind glass doors. Then you have to hunt down an associate with a key to said locked doors. Even worse, you are not allowed to put the product in your cart unless you are finished shopping. The Wal-Mart associate will bring your items to the front of the store where you are required to explain to the cashier you need them retrieved for purchase. Can't see this location in business much longer. Finding somewhere else to shop. It's not worth the bother. read more

A few days ago, it was my first time at the Eastlake location. There were so many people in this store, which made it hard to find things. One of the employee, (Travis) made my day. I must of looked lost to him, because he stop and asked me if he could assist me with anything. Out of all my experience with Walmart, no one ever stop and ask to assist a customer. He walked me to what I needed. read more

Customer service is horrible and the employee attitude is absolutely horrendous! Know one willing to help and store is a mess, clothes on the floor food al over smells and nothing is stocked. And no cashiers so your waiting 30 minuets to check out. I will never shop here again. read more

They're shelves are always empty. I use to buy Tradewinds Ice Tea there, well for some reason they discontinued this item. Just when you buy something on a regular bases they always discontinue the products. Very poor customer service. They're parking lot is disgraceful, litter everywhere. Not a clean store at all. Now I travel out to Chardon or Madison from Willoughby because they are much cleaner stores. read more