3 managers didnt understand whatt "discrimination" means. They told me not allowing "associates" on the floor who tell customer "I dont speak English" was "discrimination. No its ensuring customers cant get assist they need. "Discriminatiion" would be not allowing someone to work the floor becayuse they have a limp or other impairment that does not impair their ability to do the job but they are told you can;t be on floor because you limp. etc. You dont hire a lifeguard who can;t swim because that would be discrimination. Sent complaint to Walmart "ethics" Told them 3 aself described "managers"\said it was "discrimination" if these ppl who can;t speak the language, and therefore can;t do the job not given job of speaking to customers. Ethics informed me they would talk to store manager about this but since one of the managers had called me and IDed sefl as store manager what help would that be? (One manager told me in loud voice, in order to imply to other customers standing in line, that "They're people, they're equal" kept repeating that and loudly despite my never saying anything absent they need to be able to answer customers' questions. Ethics didnt seem to have an issue with her doing that) I sent complaint to top Walmart person in corporate and never received reply.) Shame on Walmart! read more

Still think this Walmart is super dingy and creepy HOWEVER their clothing section offers way more than the warrington or Warminster locations. The Horsham location has some of the same brands this store carries but they're always out of stock. They're getting one star improvement for their variety of apparel. However the entire apparel team was standing and doing absolutely nothing but talking while the floor definitely needed help. Not good to see that many employees standing - meanwhile one of the presumed managers kept yelling at someone stocking candy at the checkout lanes. Oh and the guest service went really quickly. Not my usual Walmart but if I need clothes I'll be sure to stop here! read more

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Humayra in returns has the patience of a saint. Give this girl a raise! People returning clearly used items and she walked them through patiently. Very good example of customer service read more

At the check out we couldn't touch the keypad because there was a roach. We couldn't do a return after 5 pm because it was Sunday!? Terrible read more

Walmart Supercenter - A roach on the check out...zoom in - Department Stores Near Me - Hatfield, Pennsylvania

No one EVER picks up the phone! Inquiring where to pick up a handicap cart. Called for hours, nothing. Terrible, just terrible.

Walmart Vision center seems to get less staff and more appointments booked that they can't handle most likely due to unreachable corporate standards. The Amazing eye doctors that work there are the only reason they have customers come back because no one would show up to Walmart for overpriced contacts and glasses in tandem with the 30-60 minute wait time otherwise. The entire staff is surely overworked and exhausted and they probably are tired of dealing with customers taking their frustrations out on them. read more

I love the produce department here Always fully stocked Creative features always bright and colorful read more

Walmart Supercenter - Bright and colorful - Department Stores Near Me - Hatfield, Pennsylvania

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Came to Walmart to buy pants and 9 PM and mind you no one buys pants at 9 PM unless they really need it! So here I am trying to use a fitting room the person that had the keys went home early apparently and the resident associates were not trying to get the keys so here I am 930 waiting for keys to come by and I asked who the supervisor was I met by a Siba who was able to help me out it is currently 1003 and I still haven't gotten into room. Probably the worst customer service I've ever had in my life zero customer service here asked to get a room key. No one to get up and do it and now I'm here sitting an hour later, still waiting for the keys to come here and I have no one here at the room, but we were right back to work. I'll be waiting here till closing and when they close it on me, I think they'll remember that the key there to get the keys for the living room. So here I am leaving 1015pm and still no pants for tomorrow. They have the worst follow and communication ever. read more

Walmart Supercenter - Nobody here at the fitting rooms at 1004. Been waiting 30 min - Department Stores Near Me - Hatfield, Pennsylvania

Ripoff Alert, Beware! Walmart Vision Center is an awful place to buy eyeglasses. They lie, misrepresent their prices, overcharge for cheap, lousy poor fitting glasses. They play games with insurance and then send you a bill for surcharges. Beware of documents they make you sign so they can come after you for additional charges. Although I tried to resolve this by writing to the company, speaking to their smug customer service people, they are simply a lousy eyeglass vendor who should be avoided at all costs. Don't make the same mistake as I did, go to Costco or any other quality vendor recommened by Consumer Reports. Walmart Optical is a scam read more

Every single time I go into this Walmart, I go into fight or flight mode. The sales associates were very rude when asked about a price check. She completely dismissed my friend when asking and said she was dumb. Very disappointed. If I were you, I would try to avoid this location all together because clearly they have no idea what they are doing. read more

While I can see the bad reviews of this Walmart location being justified, I personally never really had a problem with it. I admittedly am not a fan of the parking lot (which I understand isn't in Walmarts control and is reflected well in my review of the Hilltown Crossings review) it doesn't make it any more fun. I never really interact with the staff much, as I always know what I need and go through the self check out, but when I am with others going major shopping and use the cashier lanes I never have a problem. I do appreciate that it is a Super Walmart and it has a full grocery section, in addition to anything you need from a regular Walmart and many other shops like a Subway up front. I enjoy the entertainment section as I can find many movies, games and CDs at a great price. The pricing for the rest of the store is fair as well. Some of the items have seen better days, and I would reccomend to check dates just to be safe. Overall it's a very average Walmart, and for this location you either love it or you hate it so I would check it out and see for yourself! read more

Walmart Supercenter - I never knew Walmart carries chicken sandwiches before, they slap!! - Department Stores Near Me - Hatfield, Pennsylvania

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I can in on a Monday evening at 7:00 pm to return something. I was told by 3 employees just standing there shooting the crap, doing nothing And then a forth one joined in. As I was walking to customer service, I walked past 3 women talking get to customer service and it was strapped of before 7PM! I was told they don't have enough employees. Bad Business Target has many employees Target from now on. read more

2/26/2021 I will change my rating if my issue gets resolved. I visited this location for an article but it wasn't in stock. A day or so later I ordered it online to be shipped to the store for pick-up. I received a confirmation of the sale and an email stating not to show up until my order is ready. I received an email when my order was ready. I went to the pick up location and the employee gave me the purchase in a tied up bag. When I got home I opened the bag and the item was the wrong color. This is where Wal-Mart gets a F. I tried calling the store and no one picks up. I got ahold of someone through Walmart.com and they reached the store and I was eventually disconnected (27 mins later). I contacted Wal-Mart.com again and was given a phone number to call the store. It was an 800 #. After 23 minutes I was connected and the pick-up manager got on the phone then promptly disconnected. As I was calling Wal-Mart.com a 3rd time, Wal-Mart was calling my home phone. The employee (that handed me the bag) apologized that I was disconnected from her manager but, "he had to go". She did get another manager. At this point I was already on the phone 90 minutes trying to resolve my issue. During my conversation with the employee she indicated that they substituted for the color they gave me. She said it wasn't so much they didn't have my color but they didn't have my size. THEY DIDN'T HAVE MY ITEM PERIOD. At no point was I informed that they didn't have what I ordered or that they were substituting it. I heard a lot of what they CAN'T do to help me get what I ordered vs what they were going to do. Now I will be talking to the store manager tomorrow morning to get this resolved. 2/27/2021 After several unanswered phone calls I decided to hit the extension for the pharmacy since the regular extension or electronics didn't pick up. I called the pharmacy 4x and disconnected each time. 34 mins total on hold. Finally Gary, a lead picked up and tried to locate the item in the store I initially ordered. He called back and couldn't find it so he recommended ordering it online and offered me a $20 gift card. read more

Joseph from OSL phone services in the back of Walmart really was amazing and super respectful, he helped me with upgrading my phone and kept me laughing and happy while we waited for the process to be complete. He really was such a help and also helped my daughter get a brand new iPhone for 25 dollars out the door and she is beyond grateful and happy. This young man is going to go far in life! I rate this business a 10/10 and will be going here to upgrade me and my daughter's phone for now on. Easy and was out the door quick. read more

I used to like this Walmart until recently when I started running into minor issues. Problem number one, if you literally just get a truck in and your already sold out of something such as pineapples... do yourself a favor and purchase more pineapples the next order. It's consistently always sold out. And if you know once it hits the shelves and boom it's gone, restock it with your back ups. And I'm not talking about just pineapples either. It's a slew of items that Sunday night/Monday morning certain items are poof gone. DOUBLE YOUR ORSER FOR NEXT WEEK! And to the 2 millennials (I happen to be one myself) but I'm far more considerate. Next time you see someone like myself who was rather patient until I wasn't due to you want to have a huge cart full of junk and then having the nerve to separate them into smaller separate orders is literally ridiculous! I had 5 things in my basket to your 75 items split into 5 piles paid in separate checkouts. Go waste someone else's time. I work For a living and I'm going to assume you two don't die to the fact it took you 20 mins to put up 10 items in one pile for the cashier to to scan so you can pay slowly and move on to the next pile of trash you look like you didn't need. Here's what you do need, a watch, a shower, a job, and some how about some common sense to those around you. Clearly you weren't raised with manners. And I also blame this Walmart too. After 11 o'clock on the dot they shut down the self Check out lanes to only have 1 lane open for the entire night. Over working the poor lady who puts up with a lot of shot from inconsiderate pieces of trash like the ones I described above. The store makes how much and you only have one checkout after 11? It's not like the store is hurting for money. And I see lot of people still in the store past 11 o'clock. Do the math, 1 checkout person to how many customers still left in the store from 11-7? A hell of apt of people. That's how you treat your employees? It's unreal how people just don't care about anything anymore other than themselves. What if I did the crap I described above to you people? How would you react? Prolly the same way right? News flash, I wouldn't dare do half the crap I've witnessed at this store because I was raised with manners, common sense, and most of all RESPECT! That's all. God I can't believe I've wasted 5 minutes typing this. But it had to be said! Thank you taking the time to read this review read more

The Walmart is alright but when there are days that there are really long lines there and some staff there are rude and the floors are kinda dirty read more

THE MANAGER MUST BE FIRED. We walked in to purchase prime and then were looking at the clothes and the manager approached us and told us we had to leave for absolutely no reason. I was being polite and asking why we were being kicked out and she ignored me and fake called the police. I told her she could check the cameras to see we did nothing but she ignored me again. We were not being disruptive we were simply purchasing items but we got kicked out. Half of these reviews have to do with the manager being terrible, she must be fired! read more

If I could give no stars I would. I will never come to this Walmart again. They expect people to spend their entire day waiting in line here it's absurd. It's disrespectful and follows no covid regulations. This Walmart needs serious attention. read more

Nice clean store with great selection of items. Saw a cool looking Starbucks fridge by the checkout registers. Wasn't crowded. checkout was quick, probably because it was late evening. Nothing eventful here, just your regular Walmart store. read more

Walmart Supercenter - Department Stores Near Me - Hatfield, Pennsylvania

This is an average Walmart. They have everything you expect from a Walmart. The customer service could be improved. I was just in there and just received one hello from the staff. I understand most of them were stocking shelves but I needed a little help finding an item. It was kind of hard to get eye contact when the people that know the most about the store gives you no eye contact whatsoever. The one guy that said hi was friendly and helpful. I guess that's all you can ask for. read more

The hot cereal is a very good option here at this particular store. Sorry for the shelf that was almost bumped when the cartwheel bearing became non-operable. read more

While the prices in this Walmart are good there isn't anything positive I can say about it. Two people were brazenly walking around without masks. In fact, two employees were helping them and having a lengthy conversation with them at the sporting goods counter. Neither employer asked them to put on a mask or leave! Very upsetting. We had one on and are protecting the arrogant couple yet they don't care about anyone but themselves. The employees should have told them to put on a mask or security should be walking around to monitor this in that store. read more

This Walmart is great (some unusual products and obviously for cheap) except that the customer desk service where you do returns is a complete nightmare. It's the middle of the day on a Wednesday and the line just doesn't move. Sometimes they have two employees working and it still moves incredibly slowly, but on the one-employee days it's just a complete nightmare. read more

This Walmart has a crappy parking lot. Also, they had music piping out to the front of the store (I have never visited a Walmart where they did that, but that is cool). The employees seem pretty nice. We had to return an item and the returns desk was all the way down the opposite end of the store (which was hard for my Mom to walk since she has trouble walking). The store definitely seems old, like they are not up to date with the newest technology. read more

On the morning of July 28th 2019, I attempted to purchase Formula from the Hatfield location. After working 14 hours, overnight, I ran into the store for what I expected to be a quick trip. Upon discovering that the formula was behind a locked glass case, I was able to flag down a store associate who said he would be able to assist. He walked to another location and after 5 minutes, returned and stated someone would "be with me shortly". After about 10 more minutes, and no one arriving, I flagged down another associate and I was told the person in the fitting room area "had the key" and that they should be with me soon. He also apologized for the wait. After about 5 more minutes, I walked to the fitting room location and asked for assistance. The associate paged someone named "Hannah" to come and assist me and said she would meet me near the infant formula. I returned to my original location. After about 7 more minutes, an associate came to retrieve the formula and asked me if I was done shopping. I informed her that the Formula was the only item I came for. She then escorted me to a line occupied by a cashier, all of which had at least two customers with carts filled with items. She placed the formula next to the cashier and apologized again for my wait, as I was expected to wait in line behind heavy shoppers for one item. Why was I unable to use the self checkout? At the end of this experience I felt so humiliated by the notion that all of this was in an attempt at anti-theft and I had been so greatly inconvenienced, I left the store without even purchasing my item. Customers should not be made to feel like thieves. I ended up purchasing my formula from Giant Supermarket, where I was able to walk in and purchase my desired item immediately. I will likely never purchase infant formula from any of your stores after this experience. It was very inconvenient and humiliating. There has to he a better system in place. Maybe even an electronic alert system when a customer needs assistance with infant formula. I was very disappointed by this experience. Update: I sent this letter to their corporate office and immediately got a response that stated "You should hear from the Hatfield store in 72 hours". They NEVER got back to me. Poor service all around. read more

The staff at Walmart is honestly terrible and I can't stand going there. Every time me and my fiancé go there's always some sort of bullshit issue. Don't even get me started on the selection there, it's freaking abysmal. This Walmart attracts Philly trash so be aware when you go there. The canvases I bought from there are trashed, one has a hole in it and the other is stained in the corners, and it was PACKAGED when I bought it. What the hell?! Another time we went there was a bag full of moldy grapes just left out in the cold box. I literally had to tell someone that they were there otherwise some poor fool would have bought them and gotten sick. Ugh. It's full of lazy teens and people who barely speak English enough to help you with anything. It's honestly garbage, fuck this Philly trash magnet. Fuck this Walmart read more

Terrible. Usually out of what I need. No matter when you go, lines to check out run through the store. No enforcement of mask wearing at all, and ignorant science deniers are everywhere around here. Guaranteed you'll be risking your health by the time your 40-minute checkout line finally ends. My heart goes out to those poor people unfortunate and desperate enough to have to work here. Worst management I've seen, surpassed only by Quakertown for horror. read more

I am aggrivated when I leave here 80 percent of the time. Today it's because everything I wanted to buy was out of stock. Other times it been due to price errors and rude people. Still, I'll shop here because it's the only place open when I leave work. I hate leaving home after getting settled in from work almost as much as walmart. read more

THE GOOD: Semi-recently expanded into a Super Walmart. Increased inventory includes but is not limited to....food, electronics, crafts, miscellaneous seasonal products. THE BAD: Employees were rude to my mom and baby brother regarding a Lego set that was less expensive on the website than in store, but was not advertised as an "online only" sale. Never more than two or three registers open, even though they have like 26 check out lines. THE UGLY: People of Walmart Dot Com. I'm pretty sure I'm one of /those/. read more

I have been shopping at this Wal-Mart for the last 7 years. It is a great place to pick up toys/games, automotive, and other everyday things. My wife and I get our hairspray/gel/shampoo here because you get the name brand for cheaper than anywhere else. I have also purchased a TV here and got a great deal. As far as the customer service, it is so so. I have found the bigger the store, the less control the employees have over the merchandise. Therefore, do not try and haggle with them, they will have no idea what to do. read more

First I will try to make this quick cause I am sick of walmart even writing about them. Ok the stock, well they say shop on certain days i shopped on all 7 days and still nothing on the shelves. My worse one is no help, as most say they don't speak ENGLISH and I know they do. There is so much more but I am not writing any more as I am sure you all know about the walmart on 309. SO now if I only go for non food items when I can't get these than walmart is officially off my list to go. They have gotten so bad. What is wrong with this Walmart you will lose customers. I sure wish I could give no stars so I have to give one PATHETIC. read more

In the online shopping world retail experience can be considered especially aggravating. In Walmart, the dedicated employees who serve the online customers are members of an elite squad known as PICKUP. These are their stories. * Dun Dun * I will be polite, but readers should be forewarned how Walmart in Hatfield is lacking in their online order/pickup department so consumers can make an educated choice of where to go for online purchases. My order was lost upon arrival at Walmart in a place they call "staging". Since there is no direct line to PICKUP and they ironically don't "pickup" transferred calls from the main store line, you have no way to follow up on your order if there's an issue without going to the store. Walmart.com customer service couldn't even reach them, so I was offered a refund/reorder and 20% off my next online order (but not this reorder??) My reorder took another two weeks to arrive at staging and it was again lost... I had to go to the store to coerce the pickup employees to look on the truck parked out back, where they found my item. Walmart will not publish my product review so they're getting yelped. read more

terrible inventory, and rude cashier who ignored me for a solid three minutes. I gave up and left

I know it's dumb to review a Walmart, and even dumber to visit a Walmart. But, I was in the area for the weekend helping my dad, and he sent me here for a few things. Pulling up, I thought the Walmart had closed and moved. I honesly thought I was in the wrong place and was totally confused. The outside looks like it's being torn down, and there was no signage at all. As I walked up, I saw a small Walmart sign by the door. What is up with this, Walmart? Inside, I didn't get any farther than the frozen food section, which is right when you walk in, so that was convenient. I was looking for a very specific frozen pizza, which they didn't have. Sigh...I used my dad's debit card, and the cashier didn't question it. Is that good or bad? To be fair, this place is more bearable than my local South Philly Walmart (a.k.a. hell on earth.) BUT, that Walmart deserves negative 10 stars, which makes this one-star review pretty reasonable. read more

I have been coming to Hatfield since it opened. I am so disgusted with the help. Way to many Indians that cant answer questions or help to find anything. The women just play dumb and the men act like I'm something they scraped off the bottom of their shoe. I will stand in the longest line to avoid an Indian at the register. I have heard others say these same things. We will all go elsewhere to shop. I have to say I did meet one very nice Indian lady at the jewelry counter. She was friendly and helpful. But only 1! I have asked an Indian man for help and watched him look at another worker (Indian woman) and roll his eyes because he did not want to help me. They act like we white women don't exit. Very rude. Also, when I go there for somethings most of the time they are out of stock. This Walmart is going downhill fast. read more

These people have lousy service just to start with they don't cater to people that are handicap when asking for help these people give you such a hard way to go some of them just walk away from you this one elderly woman work for Walmart she's a Caucasian lady in her seventies looks like and she's such a the mean woman and every time I come in there she's have such an attitude problem saying stupid things out of her mouth walking away using profanity speaking to other associates and it's so embarrassing I fought for this country I am a Marine I fought for this country out of the damn shame but I have to put up with this nonsense when I come shopping at this store who's ever the mad at you is that they need to fire this woman and people that's like her and bringing some people that like doing their job and being around people and helping people seriously this is going far enough read more

This is not your typical Wal-Mart. Inventory throughout was neat and orderly. Store was clean relative to what you would expect. Excellent customer service from every employee encountered. read more

this walmart is so disorganized, messy, never stocked, dirty and all supervisors and managers are never ever around. either sitting in a back office or on the side of the building smoking and chit-chatting. absolute lazy and never have their front end staff. read more

I am very busy and this Walmart allows me to get in, get my stuff, and get out! I am always able to find someone to help me find what I want (even during construction) and they are all very pleasant!! They do not move everything around like many supermarkets I go to, so I do not have to search forever to find anything. AND THEY ALWAYS HAVE THE ITEM I WANT! I live close to the Walmart in Harleysville, but I drive to Hatfield to get what I want fast. When they see long crowds in lines, they have someone guide you to where the fastest lines are for what you have in your cart. Every one smiles, not just the greeters! read more

Most employees dont speak enough English to help you. Shelves always out of stock. Long lines all the time. Their pick up service takes forever because they have your items in different locations of the store. Waited 45 mins for a pick up item. Even waited a day after I received my notification to pick up. I hate this place honestly. Parking lot is also constantly a mess. read more