I am confused. I purchased two air mattresses that were queen-size. Both deflated two to three times a night, requiring my husband and I to reinflate them.
I took the mattresses to be returned at the Walmart on 2765 10th Ave, Palm Springs, Fla.
I was first told that the exchange area had closed at 9 PM. However, it was 8:57 PM. I remarked that we had been there for at least 5 minutes waiting for someone to help. Everyone seemed baffled. Finally the manager came and said that the area had been closed since 8 PM, but indicated that he would help us anyway.
I had written on one of the boxes the word "exchange" followed by the latest date for when I could return the defective items. The manager seemed to think that this was some sort of ruse, in which I had repeatedly, apparently, bought and returned air mattresses. I now believe that for some bizarre reason, he thought I was being dishonest. This, in spite of having the mattresses, boxes, and receipt.
He informed me summarily that I could not receive a refund. We could only exchange the mattresses that we had for ones of a similar price point. I found this all to be very confusing. However, I went ahead and got two unopened mattresses for about the same price. They were both full-size. There was no comparable product that matched what we had initially purchased, which were queen-size mattresses. Never mind the fact that the product, made by Ozark Trail, is inherently defective. Why would I want to get more of the same and wake up three times a night thrashing around in a drowning bed? This concern seemed of no consequence to the manager.
Once we came back to do the exchange, he briskly tapped the original receipt and said, "See? It says so here...", apparently with the intention of informing me that the exchange policy was my only recourse.
He then gave us a gift card with $2.06 on it, saying that that was the difference and we could spend the gift card on whatever we wanted.
I have now looked up all the ways that Walmart allows for returns. The manager, it would appear, is inaccurate. I would like to know why.
Initially, I thought that he was trying to help us; however, I now realize that he wasn't, for whatever reason. I suppose he assumed that I was up to no good, all in the name of two air mattresses that didn't work in the first place. He used that logic to misstate the truth, it would appear.
I now have air mattresses smaller than the originals that don't work and that don't even match the initial ones I purchased. I intend to sell them on Facebook Market in order to recoup some of the expense.
Can any of this be explained to me?
I will not buy any products again from Walmart. read more