Wrong dosage of medication was filled, which is extremely concerning. There does not appear to be a…read morereliable verification process in place at this pharmacy. When I called to address the issue, the pharmacist was nonchalant and did not treat the situation with the seriousness it deserves. Patients should be able to trust that their medications are filled accurately and safely every time. If there is a lack of attention to detail or a dismissive attitude toward patient safety, this is not the right field to be in. The level of unprofessionalism was unacceptable, and it felt as though situations like this may not be uncommon.

They have grown their client based considerably. However, I do not think they have adjusted staff…read morelevels to go along with their growth. The lines are very long and do not move in a timely fashion. Whether you walk inside or you go through the drive-through, it just takes an enormous amount of time. We have been with them since the early 2000s. This is clearly the worst I have ever seen with wait times.. they need to work on this.

exceptional choice for functional medicine and hormone replacement therapy. they listen and take…read moretime to hear about symptoms like exhaustion, hot flashes, weight gain and so many others

This drug store is a hidden gem. Staff are so friendly and helpful! I needed a compounded…read moremedication from here and the pharmacists explained everything thoroughly. Small town drugstores are rare. Highly recommend you check this place out!

Had trouble with another pharmacy getting my medications for months. I finally transferred them…read moreall to Walmart pharmacy and they were filled and the staff are so helpful.

I can't say how nice it is to finally have a local pharmacy that is like a family pharmacy…read more When I get a prescription from my doctor at Hillsborough Family Practice, just next door, my prescription is ready! They are efficient, helpful, and so courteous and friendly. I can't say enough about how much I appreciate their service and help! Laurie Calder-Green

Personal, caring service from a local pharmacy…read more The big pharmacies can't compare to the service Hillsborough Pharmacy provides.

I had a simple question. I called their number, and got a call center...somewhere. The person who…read moreanswered could barely speak English. After much effort, we figured out that I needed to be transferred to the local store who never answered their phone. I had to drive to the store to get a simple question "answered." I complained about the difficulty of understanding the person at the call center, and the pharmacy manager called me "prejudiced." My question was answered--complete with calling me names! This is what we should expect when big companies buy out all the local competition. Customers have nowhere else to take their business, so the company has no incentive to serve their customers properly.

I was in the ER last night w/ a terrible hand infection. I called this Walgreens & confirmed that…read moremy Rx from the night before had been filled. (The Rx was submitted after the pharmacy had closed.) I arrive. There is ONE person working the drive-thru window and the cash register counter. She finished at the window & didn't even check if someone was standing at the counter. Playing with her watch, she walked off. I go to where the pharmacists are filling prescriptions & very politely ask if someone can help me at the counter. Finally, the girl shows up with an attitude & then takes 10 mins to find my prescription. Horrible service & attitude. I will never use the pharmacy at this location again.

This location has gone downhill when it comes to customer service or lack thereof. I got a…read morenotification that there was "attention needed" on one of my prescriptions and so I called the pharmacy like the app advised to do. Waited 20 minutes to speak to a tech who sounded like she couldn't be bothered to assist me. Asked me for my name, DOB and the Rx I was calling about only to then be told to hold on while she transferred me to the PHARMACY???!! I waited yet again another 20 mins to be assisted by a rude tech. After the call ended (I was hung up on) I wasn't confident that my issue with the Rx would be handled correctly so I drove to the pharmacy to speak to the pharmacist. When I got there, there was a sweet older gentleman who was trying to also get help with his Rx. There was yet another rude tech behind the counter, a white middle aged woman with wiry black and gray hair. She mentioned to him that "it's 5 minutes before we close for lunch and I don't have time to be going back and forth with you on this." Still the gentleman remained calmed and could tell he was in disbelief as he walked away. Oh goody I get to be assisted by this jerk next. I asked to speak to the pharmacist in which she told me no because they closed in 1 minute. I asked her what her problem was to which she threw up her hands and said "she wants to speak to the pharmacist. I can't!" and walked away. The pharmacist, KATHERINE "KATIE" LITTLE, came over. I thought ok great someone civil to speak with. Nope another robot who just continued to interrupt me and give me generic answers. She was listening to respond vs listening to understand. Mind you at this point all I wanted to know is if she could tell me if they had that medication in stock. Thats all I wanted to know. They were all more worried about going to lunch vs taking an additional 30 seconds to listen. What a miserable bunch of human beings who lack empathy for the very same people they are there to help! The people whose insurance keeps them employed! Katie's badge said she's been with walgreens since 2016. After 10 years Maybe its time for another job if you lack that much in your customer service skills and you're that miserable!!!!! I sure will be finding another pharmacy! Better believe I will also be trying to file a formal complaint with the NC Board of Pharmacy!

We've been a customer of this Walgreens for nearly 9 years. And Walgreens as a whole for over 20…read moreyears. The pharmacy is this Walgreens is terrible. All except for one employee they absolutely horrible individuals at Walgreens pharmacy. From being completely disorganized, telling us our insurance wouldn't cover things when it does, to being beyond obnoxious and completely rude. Their new policy is to NOT fill any controlled substances until the exact date you filled it the month prior. So for our son, with ADHD that now means he has NO pills to take. Because Walgreens has decided to make medical decisions for our son and family. No notification of any policy change. Because it's a controlled substance, you cannot just fill the script somewhere else. You need to get the doctor to send it somewhere else. I called Friday to fill it, a beyond obnoxious employee told me I should call back and ask to fill it Sunday. AND HUNG UP ON ME!!! Told me she didn't need to answer my questions and hung up on me! (But now they have NO pills in stock for him and it will be at least 3 days before they do!) Another employee told my husband this morning she should have put an insurance hold on it, so they could have ordered the drug. The left hand doesn't know what the right is doing, nor are they properly trained. The last time we filled an antibiotic for my husband who was very sick and they sent us home. Told us it was AT LEAST an hour or two wait. Then the second we got home, we got a text it was ready. Shouldn't things like antibiotics be a priority? You'll wait forever in line for a prescription, deal with rude employees, be treated horrible because of your skin color, deal with one mistake after another, never have medication in stock and more. And no matter how many times you complain to the store manager or Walgreens corporate, nothing is ever done about racist employees, unprofessional acts or very poor service. They simply no longer care. YOUR time is not as valuable as theirs. YOUR job is not as important as theirs. Just expect to be treated like shit and like a criminal no matter how polite or nice you are. After a complete RUN AROUND with this pharmacy. Telling us we couldn't fill it until the 30-day mark, then telling us they didn't have any meds and it would be 3 days before they could get it - putting an insurance hold on it, us calling and asking them to remove that so we could fill it somewhere else - they just magically found 30 pills and filled the script. Never called, nothing. Just filled it and the system notified my husband via the app 12 minutes before they closed on a Sunday. This pharmacy is NOT worth the aggravation. Go elsewhere at all costs!!

I have to take my hats off to this pharmacy! Excellent pharmacists, techs and customer service!…read moreY'all go above and beyond! Originally I wanted to get my prescriptions filled at Harris Teeter about two min away, but my physician at Kernoodle Clinic told me about a horrible, shocking experience his daughter had last year in May- and he had my medicines sent to Total Care. Out of privacy, I don't want to reveal the story, but anyway- I'm happy my medicines are in the hands of truthful, caring, empathetic people.

Great customer service and they are very prompt! I have used them several times and highly…read morerecommend giving them a try.