Customer service would not exchange a car battery that was purchased just hours earlier. It was unused, it could not have been used, and its terminal caps were still in place. (The battery was a misfit because it lacked an 'R' on its group number.) Customer service said it was "non-returnable" ... despite there having been no such notice during purchase. My request for store manager intervention got a "security specialist". He did nothing but keep repeating "its policy and we can't make exceptions". When I asked again for the store manager, I was ordered to leave. An elderly man in line tried commenting on the absurdity of the situation and was ordered to "butt out". When he refused to be silenced, HE was ejected from the store by Mr "security specialist". When I continued asking for the store manager, he called the local police, or at least pretended to do so. That went nowhere in the absence of any real basis, so he then started filling out paperwork for "banishing me from all walmarts forever". He actually pretended to want my signature as I was wrapping it up and leaving. Nobody ever bothered to so much as look at my receipt, so I can't imagine what Mr Security Specialist was actually writing. 1. Don't ever buy a car battery from Walmart without triple-checking its group number. Walmart apparently expects customers to be clairvoyant about their battery no-return policy and eat the cost of mistakes. 2. I chose to abandon the $180 useless item at customer service, i took pics showing it in their custody, and I have filed a dispute with my credit card that will become a charge-back to Walmart. 3. Don't shop at this Walmart if there is ANY chance that you may need customer service. The approach seems to be "all roads lead to security". No store manager availability, no intent to actually solve anything. Weak customer service is one thing, but this store has coupled theirs with remarkably immature and incompetent "security". That is a toxic combo that is destined to go absolutely nowhere good for customers or Walmart. read more

I wish I had time to browse as this was my first time in a Supercenter, but I was sent here on a party emergency pick up. Parking was plentiful. The footprint is huge compared to the standard stores. The grocery section alone resembled a traditional market minus the butcher shop, along with rows and rows of dry goods, the two areas I shop in at home. Everything else is insignificant to me. Oddly there was only a handful of self checkouts for a store of its size. read more

We returned a broken metal gate we purchased. Employee insisted we take it apart and put it back in the box. We brought it that way to show the employee where it was broken. She couldn't care less but still insisted that we take it apart. She said directly to us, I don't even care if you break it more just to put it back in the box, cause I need the box. We asked her if we could purchase the new same exact gat, she said sure, then turned on us in front of everyone in the stor, she stated we threw the money at her for our purchas, I stated we can review the cameras. She all of a sudden became a nasty disgusting human being!!! This should NOT be tolerated, fire her she's lazy anyway. read more

Walmart Supercenter - Crappy service - Grocery Near Me - Norristown, Pennsylvania

I'm in this store weekly and it's perfectly fine. I don't understand these bad reviews. They have stocked shelves, prices always ring up fine, people are helpful when you ask questions, and lines aren't that long. They even redesigned the store recently and it's much more open and feels nicer. Are you all looking for this to be something else? read more

I was in a much so I stopped by the delli for some lunch The guy that served me had trouble figuring out which container to put the food in then gave me 3 of the small chicken tenders and 3 small potato wedges that's didn't even fill the side pocket halfway When I mentioned this to the guy serving me he said nothing just printed the price tag and walked behind the rotisserie chickens read more

Walmart Supercenter - Grocery Near Me - Norristown, Pennsylvania

Almost every single time i come here on my lunch break between 4-6pm there is nobody at customer service, this happened again today, one of the cashiers said that theres no one there today for customer service today. How is this a thing? this happened 5 times to me already. read more

Placed an order for delivery Sunday December 8, 2024 for same day delivery. As of Tuesday the 10th order was not delivered and I called the store and the department many times and no one would answer the phone. Status of order was staying in processing mode. I had to cancel as I needed the items. read more

If I could give Walmart on Trooper Road, Norristown, PA no stars I would. My complaint has nothing to do with the associates. Most are very friendly... this has EVERYTHING TO DO WITH THE NON-MANAGEMENT OF THE STORE. Oh, so many complaints... You go to the store see a price you like, put it in your cart and the cashier rings it up $100 more than the price on the shelf... and this is ALL THE TIME! You ask to speak with the store manager...and s/he is NEVER AROUND...underscore NEVER! I don't believe that there is a store manager at this store! The restrooms are a horror...A FRIGHT!!!!! I have have been to other Walmarts and seen spotless restrooms....NOT THE WALMART ON TROOPER ROAD! I won't sicken you with describing what I've seen in these restrooms. DISGUSTING comes to mind. The pharmacy is repugnant! If you come in REALLY SICK to pick up medication don't expect to be treated with respect. NO. That will not happen. AND WHERE IS THE %^&*()_ STORE MANAGER IN ALL THIS???? NO WHERE TO BE HAD! I honestly don't believe there is a store manager at this site... If there is one it's probably a bot that abhors humanity... thus you will NEVER GET a warm and helpful call from him... in store or on the phone. A store manager that refuses to converse with her/his customers is DISRESPECTUL AND HIS STORE SHOULD BE AVOIDED. read more

I would NOT recommend going to this walmart at all! The managers here are a bunch of morons...anytime you go here the lines are pathetic and you cannot get any help in ANY dept. Ask for a manager ( and I am by no means a "karen" ) but I can tell you forget that -they must be on vacantion more than they work.....hmmmmm wonder what kind of mishaps are going on there? The employees can be found on their phones but not helping customers and the place today was a disgrace! When is the last time they cleaned the place? About a month ago I was there and the place was shining and spotless -today I went in and it is awful! Maybe some of their " people in charge" need to stay at the store and not on vacation to tend to the likes of this establishment because it has really gone downhill the last couple weeks! I will be returning to the KOP walmart which is closer -I used to go here cause it was nice and clean and had help for the customers... Now I would not waste the gas!!!! read more

The employees were so mean! They acted like zoo animals !!! A RAT CRAWLED ON MY FOOT! My hubby wanted a Christmas tree! AND THEY WORKER ONLY HAD FAKE ONES? She told me I could go chop one down if I wanted a real one Little timmy threw a temper tantrum, and the worker laughed at me! Becky wanted a "jungkook" Christmas ordimenet. And the workers didntet have any left. NEVER GOING BACK read more

Waited 45 minutes on a Uber pick up order only for them to come and tell me and everyone else that they won't be bringing out any orders. Associate was extremely rude as well. read more

It's 11 o'clock on a Wednesday morning, the day before a snowstorm, they have one cashier open. I hate going to Walmart but nobody else had a sled. This is awful. read more

Walmart Supercenter - No employees, I guess! - Grocery Near Me - Norristown, Pennsylvania

This Walmart seems to have the best selection versus other local Walmarts. But recently Due to a location close closing they hired the employees here and those employees are very rude and disrespectful. Always remember to check out their clearance section you can usually find a good deal. read more

Walmart Supercenter - Walmart in Trooper, Pennsylvania - Grocery Near Me - Norristown, Pennsylvania

Dirty filthy store. Parking lot is a disaster loaded with trash and filth. Place is dirty. Customer open food and leave the half eaten remains on shelves in the store. The store is a dump. If the self check out line wasn't there this joint would close down. Just plan on old filthy and should not be selling food. I have spoken to them monthly about this. They give me the we will take care of it speil and the sticky filth just continues to trap dirt. Maybe they see it as the dirt is trapping the dust?! The new order pickup service sucks. The service is supposed to be open 8-8 and I had to seek out help and they offered up "I don't know anything about this..." nice work I wish I could give this hole (trumps words not mine) negative stars. read more

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The criminals run the asylum at this place. You're lucky if you have more than 1 register open at any given day of the week. This store relies on the self checkout section. Most of the time the line is around 25+ deep. When this is seen, you would think management would call up cashiers. NOPE! They just let you stand and wait. This has been going on long before COVID came into the picture! The store is filthy and most of the employees are rude, using foul language and talking on their phones. My husband and I have been going to the Hatfield branch for better than 2 years now. It's clean. You can find at least 8 registers open and the self checkout. Both sides of the checkout area. It's a little longer of a drive but so worth it! Better produce and meat selection helps! Pottstown Walmart is better than this too! The best part with Pottstown is the self checkout lanes in addition to the self checkout registers. This is great when you have a cart full. Maybe if the Audubon branch can't get cashiers, update the store to the self checkout lanes. Food for thought!! read more

Come here quite often for whatever I need. It's Walmart. They have everything, including ammunition, which has cheaper prices than the big box and local stores. My only gripe is, almost every time we go to stock up there is NO ONE in the sporting section to assist us, and we end up waiting. Walmart: PLEASE FIX THIS ISSUE! Never enough open lanes for checkout. read more

Employee was rude. Closed to clean the store during hours when they are supposed to be open and when asked if they are going to reopen he smart assingly said 8 as in 8am tomorrow. Piss poor to say the least. read more

I want to share my pleasant experience at the Trooper Walmart today. There is a woman who works in returns who brings a smile to her customers. She is enjoyable to interact with. She presents an atmosphere of welcoming her customers as though she were welcoming family into her home. I have a positive feel when I walk into Walmart and she helps me with my transaction. I wonder if she realizes how much she brightens her customers day ? I asked her what her first name was today ( sometime around 12pm), I think she said Darlene. Anyway, to Darlene: thank you for your pleasant personality. :)))) read more

Looking for messy aisles and long lines? Want to spend your morning returning an item? Look no further! This Walmart will make all of your dreams come true. read more

Walmart Supercenter - Have a return? See you tomorrow. Customer service line now flowing into the aisles and one register open. - Grocery Near Me - Norristown, Pennsylvania

I spent $100 for damaged products which they only had two of them, they said that if you don't want it just leave it here, they didn't even offer us any help of finding a better quality replacement, we also asked for a bag but they said we had to pay extra $2 for it which is insane since we never paid for bags ever at a Walmart everything was a mess over there all there products were all over the place this Walmart is really bad. read more

First and most important the store is not following the latest Pennsylvania department of health mandate that people must wear masks indoors I am referring specifically to a sales associate that was "working" and I would say that was helping me but he didn't help me at all because he was more interested in resuming his phone conversation ... needless to say he had a mask on that was around his chin that was not covering his mouth or nose at all this Walmart is a totally useless store but again most importantly if you want to do your best to avoid Covid don't shop here And lastly I try to call the store first prior to posting this comment in order to hear their store policy which is really irrelevant given the new mandate by the department of health but twice I called the number but it rang forever and nobody even answered it read more

I'm growing old and cold being 3rd in line at Customer Service for Money Service's. I Judge Dread Walmarts C.S. I've literally been standing here for 17min. I'm doing a PayPal transaction that uses a code only good for 52min. Sadly, there's a good chance it may expire before my turn. read more

What has happened to the selection at this store.? You can no longer shop at this store and pick up the items that used to stock the shelves. The time of day, day of week doesn't seem to matter. The shelves have huge empty spaces. Very frustrating as I can no longer count on getting my food staples here. I've never had a gripe with the staff. The number of open registers continues to disappoint. read more

I want to make it clear that this review is based on my grocery order pickup this morning. I know there are sometimes problems with this store but it's WAY better than the other Walmart closer to me that just closed recently ever was. My groceries were delivered and placed carefully in my car trunk by a young lady named Bernadette who was the most pleasant, friendly, helpful and competent Walmart employee I've ever dealt with. And I know that's probably not always easy to do given the current virus situation. Bernadette deserves a big pay raise and probably a promotion. Hoping all these food service employees stay safe. I can't say how much my wife and I appreciate what they are doing to help us old folks avoid going into stores. read more

I am a self professed Walmartian. I'll put up with the lines to get good prices. I had to make a return on stuff I ordered from dot com. I was returning three pairs of slacks that I loved but were too long on me & it took forever. I had my receipt and the tags were attached to the pants. Some snafu happened and the last pair wouldn't go through etc. They (the customer service staff) kept yelling they needed some kind of supervisor- no sense of urgency from the supervisor. The customer service women were bitching behind the counter about the heaps of trash behind the service desk complaining that they had called maintenance 5 times and they never came to empty the garbage. It was definitely justified but very unprofessional. Ugh just what I want to hear. I would say the whole area of customer service was chaotic and very disorganized. As I waited and waited to have my return processed, the line for customer service grew and grew. Again- no sense of urgency. The lady who helped me apologized a few times for the delay. When I ordered my purchase on line the receipt showed a barcode specifically for returns which was never used and was useless -(of course) instead I was told I had to hunt down the order number which was buried at the bottom of the email. A shame because the greeter was nice and I purchased some things at the register. The cashier was friendly and fast. Store looked clean and organized. On the way out I thought I would use the bathroom. Think again. The women's room was blockaded with a "caution" sign and a gigantic industrial mop bucket right in the doorway. "Hey Customer Service ladies, I think I found your maintenance people!" read more

When you have 21 registers and only two are open that is frustrating. When you have over 6 people in line at customer service and only 1 register of 3 is open, that sucks. This store is huge and you can probably get all your shopping done here but then to wait in line is not worth it. read more

I had the worst experience ever at this Walmart. I had a family emergency. A family member of mines stopped breathing and almost died. I needed some ginger root to help open her sinuses and help her breathe a little better. I called when I got back from the hospital. I couldn't waste a trip so I asked them if they could they check to see if they had it in stock. A lady from customer service told me that she couldn't check because it was on the other side of the store and she had things to do. It's a shame that someone in retail would respond like that. I called and tried to reach out to upper management. I left a message for Nicole Everett and she never returned my call. They lost a customer that day. Horrible experience. read more

The store has a nice selection of goods.. My issue is shopping without being interrupted by comcast and nrg expecting me to stop and chat when I'm there to get in and out. I have limited to shopping for only the minimum to get in and out faster. The checkout lines are as long as ever. Is it that hard to hire more people to work the registers guys? The walmart people are nice, employees and customers. Like someone else said, trash all over the lot. drivers have very little regard for customers in yield zone. read more

This Wal-Mart used to be my family and I's go to spot. We live in King of Prussia but will drive to go to this Wal-Mart. Everyone in our family knows it as "the good Wal-Mart" but not anymore. More times than not, there's only 1-3 registers open, not due to lack of staff (half of them have their thumbs up their asses so far they can pick their nose), and those cashiers on those 1-3 registers are so slow or don't know what they're doing that the lines get backed up to all high hell even on a slow day or time. Also, the employees are the rudest, most unhelpful, or unwilling to help people I've ever met. One instance was a few months back when my grandma and I went to find something and needed help with locating it. We found 2 men in Wal-Mart uniforms and asked for help to which we got "I'm not on the clock". Ok then, you could've just told us where it was in the time you took to say that you weren't on the clock. Another instance was today, I went in looking for a storage cart for my room, I found it online at walmart.com and wanted it today so I decided to try and pick it up today while I was there. I went to the aisle where it would be (using common sense) and it wasn't there. My grandma and I went down other aisles around that area and I finally asked someone if they knew where it was in the store. I showed him my phone and he looked at the picture for maybe like 5 seconds and says "uh well umm, I don't know". I then went up to Customer Service to see if they could actually help me. I waited in line for like 10 minutes for another employee to look at my phone for like 30 seconds, he actually called someone on the floor to see if they had it (they didn't), I then asked if he could check on his computer to see if the Wal-Mart in king of Prussia had it, he rolled his eyes and huffed before telling me that they can't look up other stores inventory anymore. (???) If you don't want to help people then don't get a job in customer service. It's very evident that the employees at this Wal-Mart aren't there to do their actual jobs. Will most likely end up going to the smaller Wal-Mart in king of Prussia. They don't have a lot of the stuff this one has but at least the staff seems more helpful. read more

The dirtiest Walmart I ever been to I wish I could post the video I have on here It is disgusting bad management And I love Walmart only place I shop but this is the worst read more

Don't love giving negative reviews, but this place always looks like a train ran through it. Shelves are either empty or messy. Long wait to get help if you ever need it. If I were to imagine a post-apocalyptic retail experience this would be it. read more

Hands down the worst Walmart I have ever been to. They have more items than the smaller Walmart stores closer to where I live and because the prices are cheaper I have tried to stomach this Walmart. Bottom line avoid this store at all costs even for the cheaper prices. They have the WORST employees and management staff I have encountered at any retailer. Walmart (corporate) and regional would be appalled at the representation that cause customers to not want to patronize Walmart based on the terrible store experience received at this location time and time again. read more

I was traveling through the area, picked up a few packs of Cigarettes here. Surprise surprise! one of the packs had some bugs in it. The cigarette company was very nice to me, the same can't be said for the manager at this Walmart. She was short, rude, and incredibly unhelpful. It's fine that they have a no return policy on tobacco, I didn't expect to get my money back. What I really didn't expect was to be half lectured by an angry middle aged woman who seemed to be taken out her hatred of her job on her customers. Instead of a lecture, maybe I could have gotten a quick few words of sympathy and a suggestion to call the cigarette manufacturer? No; I guess the way this Walmart operates is that if you have a problem with something they sold you, you should feel disheartened by the situation because somehow it's YOUR fault. 0/10 if it was possible to give such a rating. This rating is only based upon the customer service I received from one incident, but suffice to say, it was bad enough that I recommend people here stay away from this Walmart. read more

It tAkes too long to process returns in the customer service area. The staff are too lazy to do their job.

All I can really say is, "ah". The employees here don't try to help at all. They usually have a lot of items that I am looking for. The aisles are trashy though. For example: stuff in the aisles, stuff thrown on the floor. read more

This store is beyond horrendous. I'd give them zero stars, if I could. It is filthy (I've seen mice scurrying through the aisles on two separate occasions) and have seen bugs on their produce. I can't believe they haven't been shut down by the health department. Employees are rude, inconsiderate and are not knowledgeable about anything. Lines at the register are atrociously long and forget it if you have a return - you'll wait at least 45 minutes at customer service. After my third time of going there and walking out with less than 1/4 of what I came in for (almost all basic, everyday items) because their shelves were so poorly stocked, I refuse to set foot in there. Do yourself a favor and DON'T SHOP HERE! read more

Staff here is not too great here...lines are always long and not kept up well However it is great if ur in need of quick things read more

I'm writing this as I patiently wait (and wait and wait and wait......) in line as the indifferent cashier works with a very typical Walmart customer (if you ever search the internet and find the websites you'll know what I mean) upset that the cashier cannot get the last $1.25 off a gift card the customer is trying to use. Typical Crapmart, cold, impersonal, badly understaffed, those with jobs are miserable, move as slow as molasses in winter and simply hate their jobs. I only shop here out of sheer necessity. Being punched in the head repeatedly is far more enjoyable than stepping foot in this place. UGH!!!!!!!!!!!!!!! read more

I write this as I stand in line on a busy Friday night with only 3 lanes open. The aisles are trashed. The shelves are empty and the customers are in disbelief over how poorly run this place is. Where are the floor managers and supervisors? Once again pretty typical for this location. Meanwhile I haven't moved an inch. Lame read more

This Wal Mart is a much larger store compared with the one in King of Prussia, so the selection is better. Some of the merchandise could be more neatly displayed. The biggest complaint is lack of open registers. Although there is a new, large self check out station, it is not helpful if you are purchasing a cart full of items; you really need to go through a standard check out lane and there are usually 3-4 of those open, despite having 20 or so at this particular location. Also, there is usually a long line at customer service with only one person working that desk. read more